Good morning,

I am a potential new user of JAWS. I would be one of many conversions from WindowEyes.

I have downloaded the trial of JAWS 18 and pretty concerned about what it can and cannot do.

I know that there is a large learning curve I will have to go through, and that is only one of my concerns.

I have been reading the list for the last few days and a few things mentioned by others concern me.

I also use here at work Office 2010, Outlook, Word and Excel all the time.

I saw a mention of excel not working well with JAWS? Is that true? That would be a deal breaker for me.

I use spread sheets every single day to do my job. I also use on a daily basis the MS Query feature. Will JAWS handle the queries?

I make mail merge documents frequently and they tie to the MS Databases.

Will Jaws work with outlook 2010? I have over 10 different email profiles set up and I need access to them.

Does JAWS have a way to search the screen for text or buttons to be clicked by the mouse or a “HotSpot” feature as WE did/does? I use that feature everyday along with custom scripts to get access to the time keeping software programs.

The language in the control panel seams so foreign to me. I can’t tell, but it seems as if Jaws acknowledges 4 kinds of cursers? A virtual curser, a JAWS curser, PC Curser, and something called Mouse overlay?

Is the Jaws curser the mouse? What is the Mouse overlay? Can I read the screen with the mouse?

Since I am new and don’t know how it works and how to configure it I can’t tell what I can and can’t do.

I can tell that many functions of the accounting program, and the three programs that are involved in time tracking do not behave well and most likely are going to require special custom scripts.

Before I spend a lot of money and time I want to know if Jaws can even do the little stuff like Office and surfing the web?

If JAWS doesn’t like Office 2010 what version does it like?

Thanks for your time.

Shannon

Yes, this happens for me if I open a .rar file in 7-zip.

Bill White
Billwhite92701@dslextreme.com

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Jed
Barton
Sent: Wednesday, May 17, 2017 1:36 AM
To: main@jfw.groups.io
Subject: saying graphic as i arrow up and down a file list

Hey guys,
Curious if anyone has seen this, not sure what it is. In 1 of my programs,
i am going to open a file. Si i go to file open, and find the location. As
i'm arrowing up and down my file list, before every file, it says sever
graphics, something like graphic 244, graphic 212, as an example. It's
really annoying, any ideas what it could be?

Thanks,
Jed

Just downloading the installer from VFO wont do it. You have to check for updates within Jaws. Bring up jaws then go to help then click check for updates. I had this happen just last week, I had to do a reinstall of windows and after reinstalling jaws the TB issue returned until I ran the update utility after it updated Jaws the problem was fixed...
On 5/16/2017 10:09 PM, Brenda wrote:

Hi List,

I do have the latest version of Jaws, I just checked, and if I don't use the threaded view jaws does not reat the message list.


Using windows 7/64 with latest Jaws and TB.


Is there another setting I'm missing?


Thanks for any help.

Brenda


On 5/16/2017 11:24 PM, Randy Barnett wrote:

This is a bug in the new version of TB. you have to have the latest version of jaws to fix it. Or run an older version of TB and turn off updates.
On 5/16/2017 6:32 PM, Dennis L wrote:

Hello List,

I'm trying to transition to Jaws starting with emailing which I am getting a lot of experience on lately.

I find with Jaws I have to view messages as threaded which I don't

like. Is there a way to read messages as unthreaded. Jaws doesn't seem

to read the titles unless threaded. Hoping there is a setting to be

changed.

All:

I’ll ask my question first and then explain.

Is there such a thing as a WI-FI-enabled Amplifier that acts, for instance, like a Wi-Fi-enabled printer and that has a software-based control panel accessible using JAWS?

 

Now, for the reason for that question.  Several years back, we had an expensive set of wired speakers installed, during a remodeling job, in the ceiling and walls of a very large room in our home.  Apart from the uneasy relationship between JAWS and iTunes and Bluetooth connectivity challenges, I can sometimes play music on my laptop through the above-described amplification system.

The challenge is that Bluetooth is inherently flakey, and the amplifier is 100% inaccessible.  I have to guess to determine whether it is in Bluetooth reception mode.  Plus, it drops the pairing frequently, and pairing is a nightmare.  In addition, for Bluetooth even to work, one must keep the laptop and the amplifier in relatively close proximity to each other.

A Wi-Fi -enabled amplifier would simply appear on the network, like a printer.  An accessible control panel on the laptop would allow the amplifier to be controlled over the Wi-Fi network just the way one controls various functions of a Wi-Fi-enabled printer.

I’ve tried searching the Internet for “accessible amplifiers” and the like, but I’ve come up empty.

That such a device should exist seems obvious, but …

Of course, even if it does, there is a good chance that the control panel would be inaccessible. 

 

I. Edward Marquette

Direct Dial:  816.502.4646

Mobile:  816.812.0088

Google Voice:  408.692.5640

Facsimile:  816.960.0041

Kutak Rock LLP

2300 Main Street, Suite 800

Kansas City, MO 64108

ed.marquette@...

 

 

 

 

---

This E-mail message is confidential, is intended only for the named recipients above and may contain information
that is privileged, attorney work product or otherwise protected by applicable law. If you have received this
message in error, please notify the sender at 402-346-6000 and delete this E-mail message.
Thank you.

Hi List,

I do have the latest version of Jaws, I just checked, and if I don't use the threaded view jaws does not reat the message list.


Using windows 7/64 with latest Jaws and TB.


Is there another setting I'm missing?


Thanks for any help.

Brenda


On 5/16/2017 11:24 PM, Randy Barnett wrote:

This is a bug in the new version of TB. you have to have the latest version of jaws to fix it. Or run an older version of TB and turn off updates.
On 5/16/2017 6:32 PM, Dennis L wrote:

Hello List,

I'm trying to transition to Jaws starting with emailing which I am getting a lot of experience on lately.

I find with Jaws I have to view messages as threaded which I don't

like. Is there a way to read messages as unthreaded. Jaws doesn't seem

to read the titles unless threaded. Hoping there is a setting to be

changed.

If this person doesn't have JAWS 18 or an earlier version of TB, this is a problem.


lucky1inct@gmail.com
Faithfulness does not begin with large tasks-if it is not present in small things, it does not exist at all.

On 5/16/2017 9:32 PM, Dennis L wrote:

Hello List,

I'm trying to transition to Jaws starting with emailing which I am getting a lot of experience on lately.

I find with Jaws I have to view messages as threaded which I don't

like. Is there a way to read messages as unthreaded. Jaws doesn't seem

to read the titles unless threaded. Hoping there is a setting to be

changed.

Good job.

lucky1inct@...

Faithfulness does not begin with large tasks-if it is not present in small things, it does not exist at all.

Dear FS Support,

 

Before I begin, please note that I have also posted this email to a JAWS users list since the broader issue I raise applies to the JAWS community as a whole.

 

This email is a bit long, but I feel the points made below are important, enough that your top executive team should review the issues involved, to decide which priorities are most important.

 

Normally, I would have been happy to report to you that I had figured out a solution to a JAWS problem I previously reported to you, so that the information would be available to others.  However, after reading your email below, I did a bit of further testing of that File Explorer problem you say is fixed in version 18.  (My plan was to try NVDA.)  However, I decided to first give JAWS one more try, in part to refresh my memory on the matter.  With JAWS 17, I got to the trouble point, where JAWS was finding only the first of the usual 3 buttons, retry, skip, cancel.  (The problem is explained below.)  However, as I was on the retry button, something in the back of my mind caused me to try the right arrow key, instead of the usual tab key.  There were the 2 missing buttons! 

 

Windows 10 seems to make regular use of the arrow keys in situations where a tab used to be the process of navigating to all the buttons.  (This is hard on us JAWS users who, like myself, have for some 25 years have the tab key drilled into us as being a primary navigation step for accessing Windows operating system  components such as File Explorer.  (I will hopefully remember in the future to try the arrow if the tab does not do what it used to do, but I digress.) 

 

It concerns me, and should concern you, that you did not know this, apparently concluding that JAWS Version  17 was, and was to remain, broken in regard to this File Explorer common function.  Instead, you just steered me to a new version, with no mention of the dollar cost involved.  Since my email included my JAWS serial number, you could have taken the few seconds it would take to run my number and find out whether my existing paid license covered Version 18; it does not.

 

My JAWS license extends only to Version 17, and I have the latest of that.  Mentioning only a solution that involves having to pay for yet another upgrade is something your company should contemplate as the financial burden it is.  For an individual, JAWS is far and away the most expensive license of anything we have, and the impact is magnified by having to pay for expensive new versions.  I do not need JAWS 18; there is nothing in version 18 I would have found useful!

 

A basic issue like this one, broken buttons that had worked fine for all these years, qualifies in my mind as being something you would in good conscious want to fix for customers, no extra charge, and not just for customers who desire the latest.  Goodness, you are going to take a company position that unless the customer pays for the absolute newest version, they cannot expect any solutions to basic flaws?  Version 17 is now old and obsolete and not worthy of fixing basic bugs?  Sounds like the approach Microsoft is currently being roasted over with the world wide ransomware. 

 

Here is my overall point/recommendation.  Based upon seeing thousands of emails complaining about JAWS 18, I believe the best long-term corporate policy is for you to stop adding new features, which invariably end up breaking something else, and come up with a new and extremely stable and functional version.  I would pay a modestly reasonable  fee for that, and I believe others would as well. 

 

You could sell the idea as a solution/response to the bad example Microsoft has set in its withholding of the patch that would have stop that huge ransomware attack that happened this week.  Show how software customers should be treated!  Stand up and admit that all the advances came at the expense of stability of the basic JAWS product.

In closing, I also want to point out that you have not resolved my previously-reported issue where Excel 2010 does not work with JAWS and Windows 10; JAWS is completely silent and unable to read the contents of a cell; only the menus work.  I contacted Microsoft’s Accessibility Office. They recommended and installed/configured NVDA on my computer, as a work-around until JAWS was fixed.  They remotely installed and set up NVDA for me, and it reads those Excel cells just fine. 

 

 

Thank you for considering my points.  I appreciate that my suggestions involve what would be a radical notion in the computer software industry, but as demonstrated by the evidence of Microsoft’s culpability, a new approach that would serve as a leading example, seems timely.

 

Sincerely,

Tim Ford

 

 

From: VFO Technical Support [mailto:support@...]
Sent: Tuesday, May 16, 2017 8:55 PM
To: ttford@...
Subject: re: Windows Explorer, skip button not recognized by JAWS.

 

 

 

Dear Tim

 

Thank you for contacting VFO technical support.

 

It appear this issue is addressed in the JAWS® screen reading software version 18.0 release. I recommend downloading the latest release of the JAWS 18.0 software from the link below and see if the issue persist.

 

•  JAWS 18.0.2740  64-bit English  - April 2017

http://jaws18.vfo.digital/27403299B4/J18.0.2740enu-x64.exe

 

•  JAWS 18.0.2740  32-bit English  - April 2017

http://jaws18.vfo.digital/27403299B4/J18.0.2740enu-x86.exe

 

Be sure to include all previous correspondence pertaining to this matter when replying to this message so that we might better assist you.

 

Regards,

[name removed by Tim Ford for privacy of the individual support employee who sent this note.]

 

VFO™ | Technical Support Specialist

11800 31^st Court North, St. Petersburg, FL 33716

T 727-803-8600

support@...

www.vfo-group.com

The information contained in this communication is confidential, may constitute inside information, and is intended only for the use of the addressee. It is the property of VFO™. Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful.  If you have received this communication in error, please notify us immediately by return email, and destroy this communication and all copies thereof, including all attachments.

 

From: Tim Ford [mailto:ttford@...]
Sent: Saturday, May 13, 2017 12:38 AM
To: VFO Technical Support <support@...>
Subject: Windows Explorer, skip button not recognized by JAWS.

 

Dear Support,

 

I am running the latest version of Windows 10, Creator edition, and the latest JAWS 17 update.

 

When in Windows explorer, if I select one or more files, then try either delete or shift delete, the skip button is not available.  In folders such as \windows\prefetch, there are often 1-3 files to which this pertains.  I try JAWS in review mode, but the button is not spoken.  I tried the OCR approach by pressing the layered command to read the screen, and although JAWS did say it completed the OCR, the skip button is visible only when I arrow up and down.  But I cannot arrow left or right, in either JAWS review or OCR curser mode, to try and press the button.  The above are obviously just my playing around, and the button should be visible to JAWS in routine operation.  Please advise.

 

Tim Ford

JAWS #18178

 

Dear FS Support,

 

Before I begin, please note that I have also posted this email to a JAWS users list since the broader issue I raise applies to the JAWS community as a whole.

 

This email is a bit long, but I feel the points made below are important, enough that your top executive team should review the issues involved, to decide which priorities are most important.

 

Normally, I would have been happy to report to you that I had figured out a solution to a JAWS problem I previously reported to you, so that the information would be available to others.  However, after reading your email below, I did a bit of further testing of that File Explorer problem you say is fixed in version 18.  (My plan was to try NVDA.)  However, I decided to first give JAWS one more try, in part to refresh my memory on the matter.  With JAWS 17, I got to the trouble point, where JAWS was finding only the first of the usual 3 buttons, retry, skip, cancel.  (The problem is explained below.)  However, as I was on the retry button, something in the back of my mind caused me to try the right arrow key, instead of the usual tab key.  There were the 2 missing buttons! 

 

Windows 10 seems to make regular use of the arrow keys in situations where a tab used to be the process of navigating to all the buttons.  (This is hard on us JAWS users who, like myself, have for some 25 years have the tab key drilled into us as being a primary navigation step for accessing Windows operating system  components such as File Explorer.  (I will hopefully remember in the future to try the arrow if the tab does not do what it used to do, but I digress.) 

 

It concerns me, and should concern you, that you did not know this, apparently concluding that JAWS Version  17 was, and was to remain, broken in regard to this File Explorer common function.  Instead, you just steered me to a new version, with no mention of the dollar cost involved.  Since my email included my JAWS serial number, you could have taken the few seconds it would take to run my number and find out whether my existing paid license covered Version 18; it does not.

 

My JAWS license extends only to Version 17, and I have the latest of that.  Mentioning only a solution that involves having to pay for yet another upgrade is something your company should contemplate as the financial burden it is.  For an individual, JAWS is far and away the most expensive license of anything we have, and the impact is magnified by having to pay for expensive new versions.  I do not need JAWS 18; there is nothing in version 18 I would have found useful!

 

A basic issue like this one, broken buttons that had worked fine for all these years, qualifies in my mind as being something you would in good conscious want to fix for customers, no extra charge, and not just for customers who desire the latest.  Goodness, you are going to take a company position that unless the customer pays for the absolute newest version, they cannot expect any solutions to basic flaws?  Version 17 is now old and obsolete and not worthy of fixing basic bugs?  Sounds like the approach Microsoft is currently being roasted over with the world wide ransomware. 

 

Here is my overall point/recommendation.  Based upon seeing thousands of emails complaining about JAWS 18, I believe the best long-term corporate policy is for you to stop adding new features, which invariably end up breaking something else, and come up with a new and extremely stable and functional version.  I would pay a modestly reasonable  fee for that, and I believe others would as well. 

 

You could sell the idea as a solution/response to the bad example Microsoft has set in its withholding of the patch that would have stop that huge ransomware attack that happened this week.  Show how software customers should be treated!  Stand up and admit that all the advances came at the expense of stability of the basic JAWS product.

In closing, I also want to point out that you have not resolved my previously-reported issue where Excel 2010 does not work with JAWS and Windows 10; JAWS is completely silent and unable to read the contents of a cell; only the menus work.  I contacted Microsoft’s Accessibility Office. They recommended and installed/configured NVDA on my computer, as a work-around until JAWS was fixed.  They remotely installed and set up NVDA for me, and it reads those Excel cells just fine. 

 

 

Thank you for considering my points.  I appreciate that my suggestions involve what would be a radical notion in the computer software industry, but as demonstrated by the evidence of Microsoft’s culpability, a new approach that would serve as a leading example, seems timely.

 

Sincerely,

Tim Ford

 

 

From: VFO Technical Support [mailto:support@...]
Sent: Tuesday, May 16, 2017 8:55 PM
To: ttford@...
Subject: re: Windows Explorer, skip button not recognized by JAWS.

 

 

 

Dear Tim

 

Thank you for contacting VFO technical support.

 

It appear this issue is addressed in the JAWS® screen reading software version 18.0 release. I recommend downloading the latest release of the JAWS 18.0 software from the link below and see if the issue persist.

 

•  JAWS 18.0.2740  64-bit English  - April 2017

http://jaws18.vfo.digital/27403299B4/J18.0.2740enu-x64.exe

 

•  JAWS 18.0.2740  32-bit English  - April 2017

http://jaws18.vfo.digital/27403299B4/J18.0.2740enu-x86.exe

 

Be sure to include all previous correspondence pertaining to this matter when replying to this message so that we might better assist you.

 

Regards,

[name removed by Tim Ford for privacy of the individual support employee who sent this note.]

 

VFO™ | Technical Support Specialist

11800 31^st Court North, St. Petersburg, FL 33716

T 727-803-8600

support@...

www.vfo-group.com

The information contained in this communication is confidential, may constitute inside information, and is intended only for the use of the addressee. It is the property of VFO™. Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful.  If you have received this communication in error, please notify us immediately by return email, and destroy this communication and all copies thereof, including all attachments.

 

From: Tim Ford [mailto:ttford@...]
Sent: Saturday, May 13, 2017 12:38 AM
To: VFO Technical Support <support@...>
Subject: Windows Explorer, skip button not recognized by JAWS.

 

Dear Support,

 

I am running the latest version of Windows 10, Creator edition, and the latest JAWS 17 update.

 

When in Windows explorer, if I select one or more files, then try either delete or shift delete, the skip button is not available.  In folders such as \windows\prefetch, there are often 1-3 files to which this pertains.  I try JAWS in review mode, but the button is not spoken.  I tried the OCR approach by pressing the layered command to read the screen, and although JAWS did say it completed the OCR, the skip button is visible only when I arrow up and down.  But I cannot arrow left or right, in either JAWS review or OCR curser mode, to try and press the button.  The above are obviously just my playing around, and the button should be visible to JAWS in routine operation.  Please advise.

 

Tim Ford

JAWS #18178