Date   

Re: Firefox

Dave Scrimenti <dscrimenti@...>
 

And JFW 11 also.

----- Original Message -----
From: "Chris Smart" <csmart8@cogeco.ca>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Sent: Thursday, November 03, 2011 4:56 PM
Subject: Re: Firefox


the latest Firefox works fine with JFW 12 and 13.
At 03:58 PM 11/3/2011, you wrote:
I have been considering giving firefox a try. How well does JAWS 12 or 13
work with it? Can I download the most recent version of firefox or is an
earlier version better with JAWS?? Thanks for opinions.

Joni


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Re: SMA Notice

Dave...
 

Richard,

Interesting. I've got a PacMate that I rarely use any more, and never paid
much attention to that option to "Use Authorization from PacMate" under the
Advanced button in Options/Basics. Very interesting, indeed. And here I just
purchased and received my dongle to avoid those annoying non-authorization
issues.

I'll have to give it a try some time.

Dave Carlson
Sent from my Dell Latitude E6520 using Windows 7, San Francisco Bay Area

----- Original Message -----
From: "Richard Holloway" <rholloway@gopbc.org>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Sent: Thursday, November 03, 2011 14:21
Subject: Re: SMA Notice


What's not to broadcast? This is not a secret illegal trick. At least to two
people I've spoken with at FS have made me aware of this. I get there are
reasons to stay current. And I have no problem with being legal. I support
it fully, but I don't support paying for more than one license for a single
user of the product. My question is if I am paying over and over for the
same authorizations and capacities, and it sounds like maybe I am. Perhaps
several of us are if we own both JAWS and a PAC Mate.

FS, while trying to sell me a new PAC MATE told me at a trade show that a
PAC Mate (a $3,000+ item I already bought before) includes a license to run
a full version of JAWS so long as the PAC Mate is hooked to the computer.
Unhooked JAWS would run on the computer in Demo Mode. Sort of makes sense,
you can't use both machines alone if they are connected and each has JAWS
installed.

As I already had a $1000 copy of JAWS 11 on the desktop machine, I had no
way to test it. Sounds to me like I already spent $1000 too much when I
bought JAWS and the PAC Mate at the same time as each includes apparently
includes a JAWS license. Where I am unclear is as to what versions are
supported by the PAC Mate connection and how this is enabled.

I have been hesitant to install a v12 or v13 demo on this machine to test as
I don't want to mess anything up on the full install of v.11. I was hoping
to hear from a PAC Mate user who tried this feature.

When FS called a while back to try and get me to buy a new SMA (and to
upgrade to v.12, just before V.13 came out) the sales guy confirmed JAWS is
included with a PAC Mate in this way, so again, I think this is quite
legit., I just want to figure out any limitations and options with this
feature.

Richard



On Nov 3, 2011, at 4:46 PM, Adrian Spratt wrote:

As Joni explained earlier this afternoon, there are unsung reasons to stay
current with JAWS, specifically the behind-the-scenes adjustments that FS
makes to developments on the Web.

Your daughter would soon find 40-minute mode frustrating because she'd
keep
being interrupted in the middle of her thought process by the need to
reboot.

I can't comment on your Pac Mate point, and I'm not sure you want to
broadcast it, even assuming the suggestion works.

-----Original Message-----
From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com]
On Behalf Of Richard Holloway
Sent: Thursday, November 03, 2011 4:37 PM
To: The Jaws for Windows support list.
Subject: Re: SMA Notice

Here's a question I have: apparently one can enable JAWS to run from a
demo
copy (without the demo timer turning it off) by hooking up a PAC Mate (if
you have one). (A FS guy told us this at a trade show this past summer.)
Well, we have a "spare" PAC Mate that we basically never use because my
daughter prefers her BrailleNote Apex.

Does anyone know the deal with this? I mean, isn't demo JAWS the same as
$900 JAWS that just turns off after what, 30 or 40 minutes?

We bought JAWS 9 with the SMA that got us to 11 and we're doing okay for
now. I thought of buying the new SMA, but what does that gain for us?
We've
never called for support after the initial setup all the way from from v.9
to 10 to 11 so I'm not seeing that as a justification, and this is on a
desktop machine so it isn't like we need to be mobile-- this is just
plugging in a USB cable, right?

What am I missing? We've never tried this because we've always had a paid
copy of JAWS and so far we haven't gone past v.11. Just trying to look to
the future.




On Nov 3, 2011, at 3:54 PM, Joni Colver wrote:

Dave, the final price was actually closer to $600 than $500 by the
time I paid the sales tax and shipment of the CD/DVD he insisted I had
to have. I saved a few bucks, but I can say unequivocally that there
is a huge difference in performance on the Internet between JAWS 5 and
JAWS 12.
People probably don't notice that much of a difference version to
version, but I was limping along and frustrated beyond belief trying
to do much online. I am always a reluctant upgrader, so I need the
nudge to do so by having the SMA.

To the person who suggested that SMA stands for send money again, I
got a kick out of that.

Joni
----- Original Message -----
From: "Farfar on Laptoject: Re: SMA Notice


Joni,

Another way to look at your situation, is in how much money you
actually saved. If you had kept current, going from JAWS 6 through 15
would have been
5 SMA at $120 each for a total of $600. You got current + SMA for $100
less.

So you came out ahead. Congratulations!

Of course I'm not accounting for inflation and the value of the dollar
in all this, but still...


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Re: SMA Notice

Richard Holloway
 

What's not to broadcast? This is not a secret illegal trick. At least to two people I've spoken with at FS have made me aware of this. I get there are reasons to stay current. And I have no problem with being legal. I support it fully, but I don't support paying for more than one license for a single user of the product. My question is if I am paying over and over for the same authorizations and capacities, and it sounds like maybe I am. Perhaps several of us are if we own both JAWS and a PAC Mate.

FS, while trying to sell me a new PAC MATE told me at a trade show that a PAC Mate (a $3,000+ item I already bought before) includes a license to run a full version of JAWS so long as the PAC Mate is hooked to the computer. Unhooked JAWS would run on the computer in Demo Mode. Sort of makes sense, you can't use both machines alone if they are connected and each has JAWS installed.

As I already had a $1000 copy of JAWS 11 on the desktop machine, I had no way to test it. Sounds to me like I already spent $1000 too much when I bought JAWS and the PAC Mate at the same time as each includes apparently includes a JAWS license. Where I am unclear is as to what versions are supported by the PAC Mate connection and how this is enabled.

I have been hesitant to install a v12 or v13 demo on this machine to test as I don't want to mess anything up on the full install of v.11. I was hoping to hear from a PAC Mate user who tried this feature.

When FS called a while back to try and get me to buy a new SMA (and to upgrade to v.12, just before V.13 came out) the sales guy confirmed JAWS is included with a PAC Mate in this way, so again, I think this is quite legit., I just want to figure out any limitations and options with this feature.

Richard

On Nov 3, 2011, at 4:46 PM, Adrian Spratt wrote:

As Joni explained earlier this afternoon, there are unsung reasons to stay
current with JAWS, specifically the behind-the-scenes adjustments that FS
makes to developments on the Web.

Your daughter would soon find 40-minute mode frustrating because she'd keep
being interrupted in the middle of her thought process by the need to
reboot.

I can't comment on your Pac Mate point, and I'm not sure you want to
broadcast it, even assuming the suggestion works.

-----Original Message-----
From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com]
On Behalf Of Richard Holloway
Sent: Thursday, November 03, 2011 4:37 PM
To: The Jaws for Windows support list.
Subject: Re: SMA Notice

Here's a question I have: apparently one can enable JAWS to run from a demo
copy (without the demo timer turning it off) by hooking up a PAC Mate (if
you have one). (A FS guy told us this at a trade show this past summer.)
Well, we have a "spare" PAC Mate that we basically never use because my
daughter prefers her BrailleNote Apex.

Does anyone know the deal with this? I mean, isn't demo JAWS the same as
$900 JAWS that just turns off after what, 30 or 40 minutes?

We bought JAWS 9 with the SMA that got us to 11 and we're doing okay for
now. I thought of buying the new SMA, but what does that gain for us? We've
never called for support after the initial setup all the way from from v.9
to 10 to 11 so I'm not seeing that as a justification, and this is on a
desktop machine so it isn't like we need to be mobile-- this is just
plugging in a USB cable, right?

What am I missing? We've never tried this because we've always had a paid
copy of JAWS and so far we haven't gone past v.11. Just trying to look to
the future.




On Nov 3, 2011, at 3:54 PM, Joni Colver wrote:

Dave, the final price was actually closer to $600 than $500 by the
time I paid the sales tax and shipment of the CD/DVD he insisted I had
to have. I saved a few bucks, but I can say unequivocally that there
is a huge difference in performance on the Internet between JAWS 5 and
JAWS 12.
People probably don't notice that much of a difference version to
version, but I was limping along and frustrated beyond belief trying
to do much online. I am always a reluctant upgrader, so I need the
nudge to do so by having the SMA.

To the person who suggested that SMA stands for send money again, I
got a kick out of that.

Joni
----- Original Message -----
From: "Farfar on Laptoject: Re: SMA Notice


Joni,

Another way to look at your situation, is in how much money you
actually saved. If you had kept current, going from JAWS 6 through 15
would have been
5 SMA at $120 each for a total of $600. You got current + SMA for $100
less.

So you came out ahead. Congratulations!

Of course I'm not accounting for inflation and the value of the dollar
in all this, but still...


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http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

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Re: Firefox

Chris Smart <csmart8@...>
 

the latest Firefox works fine with JFW 12 and 13.

At 03:58 PM 11/3/2011, you wrote:
I have been considering giving firefox a try. How well does JAWS 12 or 13
work with it? Can I download the most recent version of firefox or is an
earlier version better with JAWS?? Thanks for opinions.

Joni


_______________________________________________
Jfw mailing list
Jfw@lists.the-jdh.com
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

--------------------------------------------------
CTS MASTERING: PROFESSIONAL MIXING AND MASTERING
Clear True Sound
www.ctsmastering.com
and be sure to "like us" on Facebook:
https://www.facebook.com/pages/CTS-Mastering/139114066128698


Re: SMA Notice

Adrian Spratt
 

As Joni explained earlier this afternoon, there are unsung reasons to stay
current with JAWS, specifically the behind-the-scenes adjustments that FS
makes to developments on the Web.

Your daughter would soon find 40-minute mode frustrating because she'd keep
being interrupted in the middle of her thought process by the need to
reboot.

I can't comment on your Pac Mate point, and I'm not sure you want to
broadcast it, even assuming the suggestion works.

-----Original Message-----
From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com]
On Behalf Of Richard Holloway
Sent: Thursday, November 03, 2011 4:37 PM
To: The Jaws for Windows support list.
Subject: Re: SMA Notice

Here's a question I have: apparently one can enable JAWS to run from a demo
copy (without the demo timer turning it off) by hooking up a PAC Mate (if
you have one). (A FS guy told us this at a trade show this past summer.)
Well, we have a "spare" PAC Mate that we basically never use because my
daughter prefers her BrailleNote Apex.

Does anyone know the deal with this? I mean, isn't demo JAWS the same as
$900 JAWS that just turns off after what, 30 or 40 minutes?

We bought JAWS 9 with the SMA that got us to 11 and we're doing okay for
now. I thought of buying the new SMA, but what does that gain for us? We've
never called for support after the initial setup all the way from from v.9
to 10 to 11 so I'm not seeing that as a justification, and this is on a
desktop machine so it isn't like we need to be mobile-- this is just
plugging in a USB cable, right?

What am I missing? We've never tried this because we've always had a paid
copy of JAWS and so far we haven't gone past v.11. Just trying to look to
the future.




On Nov 3, 2011, at 3:54 PM, Joni Colver wrote:

Dave, the final price was actually closer to $600 than $500 by the
time I paid the sales tax and shipment of the CD/DVD he insisted I had
to have. I saved a few bucks, but I can say unequivocally that there
is a huge difference in performance on the Internet between JAWS 5 and
JAWS 12.
People probably don't notice that much of a difference version to
version, but I was limping along and frustrated beyond belief trying
to do much online. I am always a reluctant upgrader, so I need the
nudge to do so by having the SMA.

To the person who suggested that SMA stands for send money again, I
got a kick out of that.

Joni
----- Original Message -----
From: "Farfar on Laptoject: Re: SMA Notice


Joni,

Another way to look at your situation, is in how much money you
actually saved. If you had kept current, going from JAWS 6 through 15
would have been
5 SMA at $120 each for a total of $600. You got current + SMA for $100
less.

So you came out ahead. Congratulations!

Of course I'm not accounting for inflation and the value of the dollar
in all this, but still...


_______________________________________________
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Jfw@lists.the-jdh.com
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

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Re: Firefox

Soronel Haetir
 

Both jaws 12 and 13 work fine with the latest firefox. I use FF for
nearly all browsing, the only exceptions being a few sites that just
refuse to work with it.

On 11/3/11, Joni Colver <earlybird@tampabay.rr.com> wrote:
I have been considering giving firefox a try. How well does JAWS 12 or 13
work with it? Can I download the most recent version of firefox or is an
earlier version better with JAWS?? Thanks for opinions.

Joni


_______________________________________________
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--
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soronel.haetir@gmail.com


Re: SMA Notice

Richard Holloway
 

Here's a question I have: apparently one can enable JAWS to run from a demo copy (without the demo timer turning it off) by hooking up a PAC Mate (if you have one). (A FS guy told us this at a trade show this past summer.) Well, we have a "spare" PAC Mate that we basically never use because my daughter prefers her BrailleNote Apex.

Does anyone know the deal with this? I mean, isn't demo JAWS the same as $900 JAWS that just turns off after what, 30 or 40 minutes?

We bought JAWS 9 with the SMA that got us to 11 and we're doing okay for now. I thought of buying the new SMA, but what does that gain for us? We've never called for support after the initial setup all the way from from v.9 to 10 to 11 so I'm not seeing that as a justification, and this is on a desktop machine so it isn't like we need to be mobile-- this is just plugging in a USB cable, right?

What am I missing? We've never tried this because we've always had a paid copy of JAWS and so far we haven't gone past v.11. Just trying to look to the future.

On Nov 3, 2011, at 3:54 PM, Joni Colver wrote:

Dave, the final price was actually closer to $600 than $500 by the time I
paid the sales tax and shipment of the CD/DVD he insisted I had to have. I
saved a few bucks, but I can say unequivocally that there is a huge
difference in performance on the Internet between JAWS 5 and JAWS 12.
People probably don't notice that much of a difference version to version,
but I was limping along and frustrated beyond belief trying to do much
online. I am always a reluctant upgrader, so I need the nudge to do so by
having the SMA.

To the person who suggested that SMA stands for send money again, I got a
kick out of that.

Joni
----- Original Message -----
From: "Farfar on Laptoject: Re: SMA Notice


Joni,

Another way to look at your situation, is in how much money you actually
saved. If you had kept current, going from JAWS 6 through 15 would have been
5 SMA at $120 each for a total of $600. You got current + SMA for $100 less.

So you came out ahead. Congratulations!

Of course I'm not accounting for inflation and the value of the dollar in
all this, but still...


_______________________________________________
Jfw mailing list
Jfw@lists.the-jdh.com
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com


Re: What kind of tech support is that?

Adrian Spratt
 

For selfish reasons, I'm sure I'm not alone on this list in wishing you'd
accepted the offer. But better you be happy.

-----Original Message-----
From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com]
On Behalf Of Gary King
Sent: Thursday, November 03, 2011 4:11 PM
To: The Jaws for Windows support list.
Subject: Re: What kind of tech support is that?

Adrian,
Yes, the FS tech rep should have explained how to run the test with the
/default switch and then explained how to remove the user settings if
necessary. As others have pointed out, not very good tech support.

Their tech support seems to vary a lot depending on which tech support
person you get. I had an opportunity to be one of those support people once
upon a time. I'm glad I stayed where I was!

Gary King
w4wkz@bellsouth.net
----- Original Message -----
From: "Adrian Spratt" <Adrian@AdrianSpratt.com>
To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com>
Sent: Thursday, November 03, 2011 12:25 PM
Subject: RE: What kind of tech support is that?


Gary,

I'm glad you clarified. It crossed my mind to be clearer this morning,
but it was early and my mind was a bit foggy.

Do you agree with this? FS should have suggested that Kimber first
try the /default switch method. If nothing changed, it would show that
neither her user settings nor third party scripts were at fault.
However, if the result had been an improvement in performance, the
settings and scripts needed to be copied to another folder and deleted
from the user settings folder.
Then,
as you say, the individual files could be copied back one by one to
find the culprit.

I think I'm just restating what you said, but I want to be sure. I do
think FS's proposed initial step was too drastic, causing a lot of
work for many users who would receive it and perhaps discouraging
others completely.

-----Original Message-----
From: jfw-bounces@lists.the-jdh.com
[mailto:jfw-bounces@lists.the-jdh.com]
On Behalf Of Gary King
Sent: Thursday, November 03, 2011 1:04 PM
To: The Jaws for Windows support list.
Subject: Re: What kind of tech support is that?

Adrian,
The two solutions that you are comparing don't have the same purpose.
Running JFW with the /default switch just lets you test the program
temporarily with only the default settings and scripts. This helps
you determine if any settings or third-party scripts in your user
settings folder are at fault.

The other posted solution tells you what to do if the test you just
ran proves that user settings or third-party scripts are the cause of
your problem. It tells you how to get rid of them and start over with
the default settings and scripts. Backing up any third-party scripts
preserves them for placing back in the user settings folder later,
preferably one at a time if you suspect that one of them may be at
fault.

Gary King
w4wkz@bellsouth.net
----- Original Message -----
From: "Adrian Spratt" <Adrian@AdrianSpratt.com>
To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com>
Sent: Thursday, November 03, 2011 6:10 AM
Subject: RE: What kind of tech support is that?


Hi. I'm glad you posted FS's instructions, but I think the suggestion
Matthew posted the other day on this topic is safer and less
time-consuming.
Here's what he wrote:

I believe you should be able to simulate resetting your Jaws settings
if you unload Jaws and then use the run dialog with Windows key R,
then type
jaws13
/default This way, it will reload Jaws, but it will act like it did
when first installed. Then you can see if the problem clears up.

-----Original Message-----
From: jfw-bounces@lists.the-jdh.com
[mailto:jfw-bounces@lists.the-jdh.com]
On Behalf Of Kimber Gardner
Sent: Thursday, November 03, 2011 6:50 AM
To: The Jaws for Windows support list.
Subject: Re: What kind of tech support is that?

Robert,

Here are the instructions FS sent me for deleting all settings.

To set JAWS to the defaults:

If you are using any third party scripts, back them up first.

1. Press the windows logo key to open the Start Menu.

2. Press the letter P for Programs or go to the all programs sub-menu.

3. Press the letter J till you come to the JAWS version you are
looking for and press enter.

4. Press Enter on Explore JAWS.

5. Down arrow to explore my settings and press Enter.

6. Press control+A to select all settings then hold down the shift
key and press the delete key. If prompted, press enter on yes.

7. Restart JAWS.

On 11/3/11, Robert Logue <bobcat11@telusplanet.net> wrote: How does
one reset user dialog items to default? I could not find that in
settings center.

I wonder what happens if one deletes everything in the user folder
including all the sub folders. Would Jaws recreate them or would this
really mess it up?

For example: PersistenceLevelInfo.ini SettingsCenter.ini Classic.SMF
PlaceMarkers File Folder PersonalizedSettings File Folder Sounds File
Folder transient-session File Folder transient-focus File Folder

----- Original Message -----

From: "Farfar on Laptop" <dgcarlson@sbcglobal.net>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Sent: Wednesday, November 02, 2011 6:49 AM
Subject: Re: What kind of tech support is that?

Kimber,

Agree that the suggestion is nebulous, but it just underscores that
they don't have a clue, or that they can't duplicate what you're
experiencing.
The latter is usually what happens to me -- their exact setup
matching mine works just fine for them.

As to their suggestion of "resetting the JAWS user settings" all I
can think of is either clear out all your user-defined scripts from
the ENU folder (which you only do after backing them all up
somewhere), or using the settings center and setting the user dialog
items to their default values.

Dave Carlson Sent from my Dell Latitude E6520 using Windows 7, San
Francisco Bay Area
----- Original Message -----
From: "Kimber Gardner" <kimbersinbox1963@gmail.com>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Sent: Wednesday, November 02, 2011 04:01
Subject: What kind of tech support is that?

Hi All,

A week or so ago I posted to the list an issue I was having with Jaws
13 where in my braille display freezes at random times in random
applications.
I emailed FS tech support as well and here is the answer I received.

"Please try resetting your JAWS user settings. This often clears up
issues of this type."

Now maybe it's me, but what the heck kind of tech support is that? I
mean this is a brand new release and I'm reporting an issue that has
never happened in earlier releases and *that* is the answer I get?

Really FS needs to do better by its long-time customers.

Kimber


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Re: What kind of tech support is that?

Gary King
 

Adrian,
Yes, the FS tech rep should have explained how to run the test with the /default switch and then explained how to remove the user settings if necessary. As others have pointed out, not very good tech support.

Their tech support seems to vary a lot depending on which tech support person you get. I had an opportunity to be one of those support people once upon a time. I'm glad I stayed where I was!

Gary King
w4wkz@bellsouth.net

----- Original Message -----
From: "Adrian Spratt" <Adrian@AdrianSpratt.com>
To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com>
Sent: Thursday, November 03, 2011 12:25 PM
Subject: RE: What kind of tech support is that?


Gary,

I'm glad you clarified. It crossed my mind to be clearer this morning, but
it was early and my mind was a bit foggy.

Do you agree with this? FS should have suggested that Kimber first try the
/default switch method. If nothing changed, it would show that neither her
user settings nor third party scripts were at fault. However, if the result
had been an improvement in performance, the settings and scripts needed to
be copied to another folder and deleted from the user settings folder. Then,
as you say, the individual files could be copied back one by one to find the
culprit.

I think I'm just restating what you said, but I want to be sure. I do think
FS's proposed initial step was too drastic, causing a lot of work for many
users who would receive it and perhaps discouraging others completely.

-----Original Message-----
From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com]
On Behalf Of Gary King
Sent: Thursday, November 03, 2011 1:04 PM
To: The Jaws for Windows support list.
Subject: Re: What kind of tech support is that?

Adrian,
The two solutions that you are comparing don't have the same purpose.
Running JFW with the /default switch just lets you test the program
temporarily with only the default settings and scripts. This helps you
determine if any settings or third-party scripts in your user settings
folder are at fault.

The other posted solution tells you what to do if the test you just ran
proves that user settings or third-party scripts are the cause of your
problem. It tells you how to get rid of them and start over with the
default settings and scripts. Backing up any third-party scripts preserves
them for placing back in the user settings folder later, preferably one at a
time if you suspect that one of them may be at fault.

Gary King
w4wkz@bellsouth.net
----- Original Message -----
From: "Adrian Spratt" <Adrian@AdrianSpratt.com>
To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com>
Sent: Thursday, November 03, 2011 6:10 AM
Subject: RE: What kind of tech support is that?


Hi. I'm glad you posted FS's instructions, but I think the suggestion
Matthew posted the other day on this topic is safer and less
time-consuming.
Here's what he wrote:

I believe you should be able to simulate resetting your Jaws settings if
you
unload Jaws and then use the run dialog with Windows key R, then type
jaws13
/default This way, it will reload Jaws, but it will act like it did when
first installed. Then you can see if the problem clears up.

-----Original Message-----
From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com]
On Behalf Of Kimber Gardner
Sent: Thursday, November 03, 2011 6:50 AM
To: The Jaws for Windows support list.
Subject: Re: What kind of tech support is that?

Robert,

Here are the instructions FS sent me for deleting all settings.

To set JAWS to the defaults:

If you are using any third party scripts, back them up first.

1. Press the windows logo key to open the Start Menu.

2. Press the letter P for Programs or go to the all programs sub-menu.

3. Press the letter J till you come to the JAWS version you are looking
for
and press enter.

4. Press Enter on Explore JAWS.

5. Down arrow to explore my settings and press Enter.

6. Press control+A to select all settings then hold down the shift key and
press the delete key. If prompted, press enter on yes.

7. Restart JAWS.

On 11/3/11, Robert Logue <bobcat11@telusplanet.net> wrote: How does one
reset user dialog items to default? I could not find that in settings
center.

I wonder what happens if one deletes everything in the user folder
including
all the sub folders. Would Jaws recreate them or would this really mess it
up?

For example: PersistenceLevelInfo.ini SettingsCenter.ini Classic.SMF
PlaceMarkers File Folder PersonalizedSettings File Folder Sounds File
Folder
transient-session File Folder transient-focus File Folder

----- Original Message -----

From: "Farfar on Laptop" <dgcarlson@sbcglobal.net>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Sent: Wednesday, November 02, 2011 6:49 AM
Subject: Re: What kind of tech support is that?

Kimber,

Agree that the suggestion is nebulous, but it just underscores that they
don't have a clue, or that they can't duplicate what you're experiencing.
The latter is usually what happens to me -- their exact setup matching
mine
works just fine for them.

As to their suggestion of "resetting the JAWS user settings" all I can
think
of is either clear out all your user-defined scripts from the ENU folder
(which you only do after backing them all up somewhere), or using the
settings center and setting the user dialog items to their default values.

Dave Carlson Sent from my Dell Latitude E6520 using Windows 7, San
Francisco
Bay Area
----- Original Message -----
From: "Kimber Gardner" <kimbersinbox1963@gmail.com>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Sent: Wednesday, November 02, 2011 04:01
Subject: What kind of tech support is that?

Hi All,

A week or so ago I posted to the list an issue I was having with Jaws 13
where in my braille display freezes at random times in random
applications.
I emailed FS tech support as well and here is the answer I received.

"Please try resetting your JAWS user settings. This often clears up issues
of this type."

Now maybe it's me, but what the heck kind of tech support is that? I mean
this is a brand new release and I'm reporting an issue that has never
happened in earlier releases and *that* is the answer I get?

Really FS needs to do better by its long-time customers.

Kimber


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Re: SMA Notice

don wardlow <wardlows97@...>
 

Thank you.

-----Original Message-----
From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com]
On Behalf Of David
Sent: Thursday, November 03, 2011 3:54 PM
To: 'The Jaws for Windows support list.'
Subject: RE: SMA Notice

You ask;

I don't see an "Unsubscribe" link here, and I want to do so. Am I just
missing it somehow?
Yep, follow the link below;


http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

-----Original Message-----
From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com]
On Behalf Of don wardlow
Sent: Thursday, November 03, 2011 3:06 PM
To: 'The Jaws for Windows support list.'
Subject: RE: SMA Notice

I don't see an "Unsubscribe" link here, and I want to do so. Am I just
missing it somehow?
Thank you.

Don

-----Original Message-----
From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com]
On Behalf Of Dave Durber
Sent: Thursday, November 03, 2011 3:01 PM
To: The Jaws for Windows support list.
Subject: Re: SMA Notice

Joni:

I recently upgraded from JAWS Pro 9 to JAWS Pro 13. I paid $550.00 for the
upgrade of JAWS and $200.00 for the SMA.

Dave Durber

----- Original Message -----
From: "Joni Colver" <earlybird@tampabay.rr.com>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Sent: Thursday, November 03, 2011 1:52 PM
Subject: Re: SMA Notice


Actually it was upgrading from 5 on my personal computer and that cost me
$400 for letting my SMAs lapse. I believe the charge for the SMA for 14
and
15 was around $120. For anyone who can afford it, staying current with
SMAs
is a wise thing to do.

I should also mention that I have the home edition of XP, and JAWS costs
more for anyone with a pro edition of Windows, so it could have been
worse.

Joni
----- Original Message -----
From: "Adrian Spratt" <Adrian@AdrianSpratt.com>
To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com>
Sent: Thursday, November 03, 2011 1:32 PM
Subject: RE: SMA Notice


Joni, as you say, ouch. But for anyone who doesn't know and might be
intimidated, you were upgrading all the way from JAWS 6 to 13. As you
know,
an SMA is less than half that price so long as you keep current.

Again, I'm not commenting on FS's pricing policy, just making sure no one
is
put off more than need be.


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http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

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Firefox

Joni Colver <earlybird@...>
 

I have been considering giving firefox a try. How well does JAWS 12 or 13
work with it? Can I download the most recent version of firefox or is an
earlier version better with JAWS?? Thanks for opinions.

Joni


Re: SMA Notice

David <davidwhitehead1957@...>
 

You ask;

I don't see an "Unsubscribe" link here, and I want to do so. Am I just
missing it somehow?
Yep, follow the link below;


http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

-----Original Message-----
From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com]
On Behalf Of don wardlow
Sent: Thursday, November 03, 2011 3:06 PM
To: 'The Jaws for Windows support list.'
Subject: RE: SMA Notice

I don't see an "Unsubscribe" link here, and I want to do so. Am I just
missing it somehow?
Thank you.

Don

-----Original Message-----
From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com]
On Behalf Of Dave Durber
Sent: Thursday, November 03, 2011 3:01 PM
To: The Jaws for Windows support list.
Subject: Re: SMA Notice

Joni:

I recently upgraded from JAWS Pro 9 to JAWS Pro 13. I paid $550.00 for the
upgrade of JAWS and $200.00 for the SMA.

Dave Durber

----- Original Message -----
From: "Joni Colver" <earlybird@tampabay.rr.com>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Sent: Thursday, November 03, 2011 1:52 PM
Subject: Re: SMA Notice


Actually it was upgrading from 5 on my personal computer and that cost me
$400 for letting my SMAs lapse. I believe the charge for the SMA for 14
and
15 was around $120. For anyone who can afford it, staying current with
SMAs
is a wise thing to do.

I should also mention that I have the home edition of XP, and JAWS costs
more for anyone with a pro edition of Windows, so it could have been
worse.

Joni
----- Original Message -----
From: "Adrian Spratt" <Adrian@AdrianSpratt.com>
To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com>
Sent: Thursday, November 03, 2011 1:32 PM
Subject: RE: SMA Notice


Joni, as you say, ouch. But for anyone who doesn't know and might be
intimidated, you were upgrading all the way from JAWS 6 to 13. As you
know,
an SMA is less than half that price so long as you keep current.

Again, I'm not commenting on FS's pricing policy, just making sure no one
is
put off more than need be.


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Re: SMA Notice

Joni Colver <earlybird@...>
 

Dave, the final price was actually closer to $600 than $500 by the time I
paid the sales tax and shipment of the CD/DVD he insisted I had to have. I
saved a few bucks, but I can say unequivocally that there is a huge
difference in performance on the Internet between JAWS 5 and JAWS 12.
People probably don't notice that much of a difference version to version,
but I was limping along and frustrated beyond belief trying to do much
online. I am always a reluctant upgrader, so I need the nudge to do so by
having the SMA.

To the person who suggested that SMA stands for send money again, I got a
kick out of that.

Joni

----- Original Message -----
From: "Farfar on Laptoject: Re: SMA Notice


Joni,

Another way to look at your situation, is in how much money you actually
saved. If you had kept current, going from JAWS 6 through 15 would have been
5 SMA at $120 each for a total of $600. You got current + SMA for $100 less.

So you came out ahead. Congratulations!

Of course I'm not accounting for inflation and the value of the dollar in
all this, but still...


Re: SMA Notice

Dave...
 

Joni,

Another way to look at your situation, is in how much money you actually
saved. If you had kept current, going from JAWS 6 through 15 would have been
5 SMA at $120 each for a total of $600. You got current + SMA for $100 less.

So you came out ahead. Congratulations!

Of course I'm not accounting for inflation and the value of the dollar in
all this, but still...

Dave Carlson
Sent from my Dell Latitude E6520 using Windows 7, San Francisco Bay Area

----- Original Message -----
From: "Joni Colver" <earlybird@tampabay.rr.com>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Sent: Thursday, November 03, 2011 10:52
Subject: Re: SMA Notice


Actually it was upgrading from 5 on my personal computer and that cost me
$400 for letting my SMAs lapse. I believe the charge for the SMA for 14 and
15 was around $120. For anyone who can afford it, staying current with SMAs
is a wise thing to do.

I should also mention that I have the home edition of XP, and JAWS costs
more for anyone with a pro edition of Windows, so it could have been worse.

Joni
----- Original Message -----
From: "Adrian Spratt" <Adrian@AdrianSpratt.com>
To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com>
Sent: Thursday, November 03, 2011 1:32 PM
Subject: RE: SMA Notice


Joni, as you say, ouch. But for anyone who doesn't know and might be
intimidated, you were upgrading all the way from JAWS 6 to 13. As you know,
an SMA is less than half that price so long as you keep current.

Again, I'm not commenting on FS's pricing policy, just making sure no one is
put off more than need be.


_______________________________________________
Jfw mailing list
Jfw@lists.the-jdh.com
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com


Re: SMA Notice

don wardlow <wardlows97@...>
 

I don't see an "Unsubscribe" link here, and I want to do so. Am I just
missing it somehow?
Thank you.

Don

-----Original Message-----
From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com]
On Behalf Of Dave Durber
Sent: Thursday, November 03, 2011 3:01 PM
To: The Jaws for Windows support list.
Subject: Re: SMA Notice

Joni:

I recently upgraded from JAWS Pro 9 to JAWS Pro 13. I paid $550.00 for the
upgrade of JAWS and $200.00 for the SMA.

Dave Durber

----- Original Message -----
From: "Joni Colver" <earlybird@tampabay.rr.com>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Sent: Thursday, November 03, 2011 1:52 PM
Subject: Re: SMA Notice


Actually it was upgrading from 5 on my personal computer and that cost me
$400 for letting my SMAs lapse. I believe the charge for the SMA for 14
and
15 was around $120. For anyone who can afford it, staying current with
SMAs
is a wise thing to do.

I should also mention that I have the home edition of XP, and JAWS costs
more for anyone with a pro edition of Windows, so it could have been
worse.

Joni
----- Original Message -----
From: "Adrian Spratt" <Adrian@AdrianSpratt.com>
To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com>
Sent: Thursday, November 03, 2011 1:32 PM
Subject: RE: SMA Notice


Joni, as you say, ouch. But for anyone who doesn't know and might be
intimidated, you were upgrading all the way from JAWS 6 to 13. As you
know,
an SMA is less than half that price so long as you keep current.

Again, I'm not commenting on FS's pricing policy, just making sure no one
is
put off more than need be.


_______________________________________________
Jfw mailing list
Jfw@lists.the-jdh.com
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

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Re: SMA Notice

Dave Durber
 

Joni:

I recently upgraded from JAWS Pro 9 to JAWS Pro 13. I paid $550.00 for the upgrade of JAWS and $200.00 for the SMA.

Dave Durber

----- Original Message -----
From: "Joni Colver" <earlybird@tampabay.rr.com>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Sent: Thursday, November 03, 2011 1:52 PM
Subject: Re: SMA Notice


Actually it was upgrading from 5 on my personal computer and that cost me
$400 for letting my SMAs lapse. I believe the charge for the SMA for 14 and
15 was around $120. For anyone who can afford it, staying current with SMAs
is a wise thing to do.

I should also mention that I have the home edition of XP, and JAWS costs
more for anyone with a pro edition of Windows, so it could have been worse.

Joni
----- Original Message -----
From: "Adrian Spratt" <Adrian@AdrianSpratt.com>
To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com>
Sent: Thursday, November 03, 2011 1:32 PM
Subject: RE: SMA Notice


Joni, as you say, ouch. But for anyone who doesn't know and might be
intimidated, you were upgrading all the way from JAWS 6 to 13. As you know,
an SMA is less than half that price so long as you keep current.

Again, I'm not commenting on FS's pricing policy, just making sure no one is
put off more than need be.


_______________________________________________
Jfw mailing list
Jfw@lists.the-jdh.com
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com


Re: SMA Notice

Ann Marie Medlar <amedlar1@...>
 

Totally agree but it would be nice when SMA is due to make an informed decision.

----- Original Message -----
From: "Gerald Levy" <bwaylimited@verizon.net>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Sent: Thursday, November 03, 2011 2:07 PM
Subject: Re: SMA Notice



Not necessarily. As JAWS becomes ever more bloated and buggy with each new release, it no longer makes sense to keep shelling out big money every year to keep your SMA up-to-date unless you have a compelling need for the latest feature enhancements or somebody else like your employer or rehab agency is paying for it.

Gerald


----- Original Message -----
From: "Joni Colver" <earlybird@tampabay.rr.com>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Sent: Thursday, November 03, 2011 1:52 PM
Subject: Re: SMA Notice


Actually it was upgrading from 5 on my personal computer and that cost me
$400 for letting my SMAs lapse. I believe the charge for the SMA for 14 and
15 was around $120. For anyone who can afford it, staying current with SMAs
is a wise thing to do.

I should also mention that I have the home edition of XP, and JAWS costs
more for anyone with a pro edition of Windows, so it could have been worse.

Joni
----- Original Message -----
From: "Adrian Spratt" <Adrian@AdrianSpratt.com>
To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com>
Sent: Thursday, November 03, 2011 1:32 PM
Subject: RE: SMA Notice


Joni, as you say, ouch. But for anyone who doesn't know and might be
intimidated, you were upgrading all the way from JAWS 6 to 13. As you know,
an SMA is less than half that price so long as you keep current.

Again, I'm not commenting on FS's pricing policy, just making sure no one is
put off more than need be.


_______________________________________________
Jfw mailing list
Jfw@lists.the-jdh.com
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

_______________________________________________
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SMA

Dave Mitchell
 

I just thought SMA meant Send Money Again and if you forget, you will get that Velvet Hammer letter explaining how you can really save some money by spending some. Just a simple lad out here in the Desert. Mitch
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Re: SMA Notice

Gerald Levy
 

Not necessarily. As JAWS becomes ever more bloated and buggy with each new release, it no longer makes sense to keep shelling out big money every year to keep your SMA up-to-date unless you have a compelling need for the latest feature enhancements or somebody else like your employer or rehab agency is paying for it.

Gerald

----- Original Message -----
From: "Joni Colver" <earlybird@tampabay.rr.com>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Sent: Thursday, November 03, 2011 1:52 PM
Subject: Re: SMA Notice


Actually it was upgrading from 5 on my personal computer and that cost me
$400 for letting my SMAs lapse. I believe the charge for the SMA for 14 and
15 was around $120. For anyone who can afford it, staying current with SMAs
is a wise thing to do.

I should also mention that I have the home edition of XP, and JAWS costs
more for anyone with a pro edition of Windows, so it could have been worse.

Joni
----- Original Message -----
From: "Adrian Spratt" <Adrian@AdrianSpratt.com>
To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com>
Sent: Thursday, November 03, 2011 1:32 PM
Subject: RE: SMA Notice


Joni, as you say, ouch. But for anyone who doesn't know and might be
intimidated, you were upgrading all the way from JAWS 6 to 13. As you know,
an SMA is less than half that price so long as you keep current.

Again, I'm not commenting on FS's pricing policy, just making sure no one is
put off more than need be.


_______________________________________________
Jfw mailing list
Jfw@lists.the-jdh.com
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com


Re: SMA Notice

Ann Marie Medlar <amedlar1@...>
 

I called FS asking to be notified by email. They said SMA stuff on their site so asked where? They said:

go to search edit box and type

Jaws SMA renewal
But sometimes I forget so I wrote to
support@freedomscientific.com
I should have stated that FS could also save on mailing costs.
BTW I have always just called FS and gave them my cc number without my signature.
Here is what I asked FS:
Dear Management at FS:
You state that your company fosters the independence for the blind so I suggest that active clients on your database not only receive a printed letter in the mail but also receive an email notifying him or her that their SMA for renewal for Jaws or OpenBook or other products are due. If paid by a specific date then the FS discount applies.
I would imagine when you automatic snail mail a letter notifying customers that their SMA is expiring, that many may not open the letter on time and more would renew because they would automatically know via email. This is a very simple implementation and could be triggered when your letters are triggered.
I know that this form letter appears on your web site but an email would remind all of us about new upgrades to all FS software and products.
Just an idea to improve my own independence.

Sincerely,
Ann Marie Medlar

----- Original Message -----
From: "Farfar on Laptop" <dgcarlson@sbcglobal.net>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Sent: Thursday, November 03, 2011 1:28 PM
Subject: Re: SMA Notice


Ann,

Good observation: "...fill it out online, then snail mail it to FS.
What????"

I guess they need a valid signature? Seems a strange way to do it in this
day and age of electronic signatures. And isn't there a fax number, at the
very least?

I'd just do it over the phone and get instant gratification. And save the
postage.

Dave Carlson
Sent from my Dell Latitude E6520 using Windows 7, San Francisco Bay Area
----- Original Message -----
From: "Ann Byrne" <annakb@sbcglobal.net>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Sent: Thursday, November 03, 2011 10:23
Subject: Re: SMA Notice


I looked at the online form to fill out to update my SMA. You can
fill it out online, then snail mail it to FS. What????

In light of the recent discussion about JAWS SMAs, I just received notice
by
email that my SMA renewal is on its way by snail mail. I assume many of us
whose SMAs run out with JAWS 13 will be receiving the email and/or the
snail
mail.

I just can't wait to spend more money!
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