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Re: What kind of tech support is that?
Kimber Gardner
Thanks Matthew, I am going to try this.
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And thanks to everyone else for your input. I realize that my description is rather vague, but given the randomness of the occurrence, it's about as specific as I can be. My hope in contacting FS was two fold: first that if perhaps they had heard the same report from others that there might have been a more solid solution. second, that if they do hear the same report in future that they might investigate something more conclusive than "try deleting your settings." I appreciate all the ideas that were offered. K
On 11/2/11, Matthew Bullis <matthewbullis@runbox.com> wrote:
I believe you should be able to simulate resetting your Jaws settings if you --
Kimberly
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Re: what kind of support is that?:
Kimber Gardner
Yes, it's a focus 80 usb display.
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K
On 11/2/11, Kenny Peyatt <p.wildcat1234@gmail.com> wrote:
Hi Kimber What kind of Braille display are you using? Is it a focus display? --
Kimberly
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Re: What kind of tech support is that?
Dave...
Matthew,
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I think you've underscored Kimber's point. You've provided the clear concise steps that could help her with the solution. The answer from FS support was vague and useless. Good job, and can you start working for FS support? Dave Carlson Sent from my Dell Latitude E6520 using Windows 7, San Francisco Bay Area
----- Original Message -----
From: "Matthew Bullis" <matthewbullis@runbox.com> To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com> Sent: Wednesday, November 02, 2011 09:20 Subject: Re: What kind of tech support is that? I believe you should be able to simulate resetting your Jaws settings if you unload Jaws and then use the run dialog with Windows key R, then type jaws13 /default This way, it will reload Jaws, but it will act like it did when first installed. Then you can see if the problem clears up. Matthew _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
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what kind of support is that?:
Kenny Peyattt jr.
Hi Kimber What kind of Braille display are you using? Is it a focus display?
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Re: What kind of tech support is that?
Richard Holloway
Respectfully, even if it didn't fix your problem that sort of thing is what is recommended to do first even when a lot of info is available with most electronic system problems.
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Some problems may have more than one cause and it is not always practical to chase some specific detailed remedy before trying things like rebooting hardware or clearing out settings, preferences or the like. Failing to clear out questionable settings first may waste a lot of time or even introduce additional problems as you continue to troubleshoot. I'm no FS expert by amy means, but that is what I have found in working with a lot of computers and electronics over the last 30 years or so. The fact that this is a new problem to you or that it may indeed be new with rev 13 doesn't mean clearing the settings would not clear the problem, right? It may be the cure for that or some similar problem with this current release. Richard
On Nov 2, 2011, at 11:42 AM, john.falter wrote:
Sorry, but that is typical tech support from any company given the limited description of your problem.
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Re: What kind of tech support is that?
Matthew Bullis <matthewbullis@...>
I believe you should be able to simulate resetting your Jaws settings if you unload Jaws and then use the run dialog with Windows key R, then type
jaws13 /default This way, it will reload Jaws, but it will act like it did when first installed. Then you can see if the problem clears up. Matthew
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Re: What kind of tech support is that?
john.falter
Sorry, but that is typical tech support from any company given the limited description of your problem.
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Tech support couldn't recreate your problem and sent a vanilla solution. Intermittant problems are very difficult to resolve.
----- Original Message -----
From: "Kimber Gardner" <kimbersinbox1963@gmail.com> To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com> Sent: Wednesday, November 02, 2011 7:01 AM Subject: What kind of tech support is that? Hi All,
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Re: copying text from a web page
Joni Colver <earlybird@...>
I should add that I think this insert v dialog option may have changed in
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JAWS 13. I read a little about new features, but can't remember specifics now and have not yet used JAWS 13. My experience I described is with JAWS 12. I will be venturing into JAWS 13 soon. Joni
----- Original Message -----
From: "Joni Colver" <earlybird@tampabay.rr.com> To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com> Sent: Wednesday, November 02, 2011 10:18 AM Subject: Re: copying text from a web page I was having trouble copying from web pages also with JAWS 12. Someone on another list told me to try changing something in the adjust JAWS options dialog while in Internet Explorer. I hit insert v and then arrowed down a few times to virtual cursor options. The first item said select and copy full content using on screen highlight. I pressed the spacebar to toggle it to say select and copy from virtual cursor. I then hit alt c to close the dialog. So far the setting has stuck for me and it copies and pastes plain text into Word, without all of the links and headings. It was a nice simple solution once I knew about it. Joni ----- Original Message ----- From: "Brian" <bvarner05@comcast.net> To: <jfw@lists.the-jdh.com> Sent: Wednesday, November 02, 2011 9:08 AM Subject: copying text from a web page When I want to copy text off a web page, I select the text, use ctrl-c, then paste it into notepad. this gets rid of all html (I think) and you get plain text you can copy into Word or elsewhere. I used to do this for medical transcription, especially drug names, then found that the medical transcription software (ChartNet) pasted the html coding asociated with the drug name instead of the plain text of the drug name. ChartNet is based on Word so that might be why the html stuff was showing up instead of plain text. _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
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Re: copying text from a web page
Joni Colver <earlybird@...>
I was having trouble copying from web pages also with JAWS 12. Someone on
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another list told me to try changing something in the adjust JAWS options dialog while in Internet Explorer. I hit insert v and then arrowed down a few times to virtual cursor options. The first item said select and copy full content using on screen highlight. I pressed the spacebar to toggle it to say select and copy from virtual cursor. I then hit alt c to close the dialog. So far the setting has stuck for me and it copies and pastes plain text into Word, without all of the links and headings. It was a nice simple solution once I knew about it. Joni
----- Original Message -----
From: "Brian" <bvarner05@comcast.net> To: <jfw@lists.the-jdh.com> Sent: Wednesday, November 02, 2011 9:08 AM Subject: copying text from a web page When I want to copy text off a web page, I select the text, use ctrl-c, then paste it into notepad. this gets rid of all html (I think) and you get plain text you can copy into Word or elsewhere. I used to do this for medical transcription, especially drug names, then found that the medical transcription software (ChartNet) pasted the html coding asociated with the drug name instead of the plain text of the drug name. ChartNet is based on Word so that might be why the html stuff was showing up instead of plain text.
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Re: getting stuck in the tool bar
Curtis Delzer
:) thanks! though.
At 11:59 PM 11/1/2011, you wrote: Curtis,-------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20111102/235271e6/attachment.html>
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copying text from a web page
Brian <bvarner05@...>
When I want to copy text off a web page, I select the text, use ctrl-c, then
paste it into notepad. this gets rid of all html (I think) and you get plain text you can copy into Word or elsewhere. I used to do this for medical transcription, especially drug names, then found that the medical transcription software (ChartNet) pasted the html coding asociated with the drug name instead of the plain text of the drug name. ChartNet is based on Word so that might be why the html stuff was showing up instead of plain text. By the way, I was having problems with Internet Explorer being very slow to open and going to links as new pages, etc. I tried to get rid of add ons under internet options and when I'd get to the manage add ons button, JAWS wouldn't navigate to the list of add ons reliably. FS support said JAWS doesn't read this area very well. Then I was told to upgrade to Internet Explorer 8. I was running 7. I tried doing that a couple of years ago and had issues. A computer programmer friend came over and we had to reinstall version 7 because XP seemed to be impossibly conjoined to version 7. This morning, I downloaded IE 8 and things seem to be running much better. I've not gotten stuck in the tool bar (yet) but now I'll be trying ctrl-F6 thanks to the advice from this list. Brian *********** Hi folks! I am having problems copying and pasting text from a web-site to a document. Not sure why, but I've never experienced this with other jaws versions. Other than this, jfw 13 works fairly well for me.
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Re: What kind of tech support is that?
Dave...
Kimber,
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Agree that the suggestion is nebulous, but it just underscores that they don't have a clue, or that they can't duplicate what you're experiencing. The latter is usually what happens to me -- their exact setup matching mine works just fine for them. As to their suggestion of "resetting the JAWS user settings" all I can think of is either clear out all your user-defined scripts from the ENU folder (which you only do after backing them all up somewhere), or using the settings center and setting the user dialog items to their default values. Dave Carlson Sent from my Dell Latitude E6520 using Windows 7, San Francisco Bay Area
----- Original Message -----
From: "Kimber Gardner" <kimbersinbox1963@gmail.com> To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com> Sent: Wednesday, November 02, 2011 04:01 Subject: What kind of tech support is that? Hi All, A week or so ago I posted to the list an issue I was having with Jaws 13 where in my braille display freezes at random times in random applications. I emailed FS tech support as well and here is the answer I received. "Please try resetting your JAWS user settings. This often clears up issues of this type." Now maybe it's me, but what the heck kind of tech support is that? I mean this is a brand new release and I'm reporting an issue that has never happened in earlier releases and *that* is the answer I get? Really FS needs to do better by its long-time customers. Kimber _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
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Re: What kind of tech support is that?
Debbie April Yuille <debbieyuille@...>
Well did you try that? Maybe that is the answer you are looking for. If you
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did what they suggested and it didn't work, then write back to them. Debbie Email: debbieyuille@bigpond.com MSN: apparating.girl@hotmail.com Skype: apparating.girl Twitter: DebbieYuille
-----Original Message-----
From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Kimber Gardner Sent: Wednesday, 2 November 2011 10:02 PM To: The Jaws for Windows support list. Subject: What kind of tech support is that? Hi All, A week or so ago I posted to the list an issue I was having with Jaws 13 where in my braille display freezes at random times in random applications. I emailed FS tech support as well and here is the answer I received. "Please try resetting your JAWS user settings. This often clears up issues of this type." Now maybe it's me, but what the heck kind of tech support is that? I mean this is a brand new release and I'm reporting an issue that has never happened in earlier releases and *that* is the answer I get? Really FS needs to do better by its long-time customers. Kimber _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com __________ Information from ESET Smart Security, version of virus signature database 6593 (20111101) __________ The message was checked by ESET Smart Security. http://www.eset.com
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What kind of tech support is that?
Kimber Gardner
Hi All,
A week or so ago I posted to the list an issue I was having with Jaws 13 where in my braille display freezes at random times in random applications. I emailed FS tech support as well and here is the answer I received. "Please try resetting your JAWS user settings. This often clears up issues of this type." Now maybe it's me, but what the heck kind of tech support is that? I mean this is a brand new release and I'm reporting an issue that has never happened in earlier releases and *that* is the answer I get? Really FS needs to do better by its long-time customers. Kimber
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Re: JAWS dictionary
Adrian Spratt
No one has replied to Joni's query about transferring the JDF dictionary
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file from JAWS 6 to either JAWS 12 or 13. I've always had success merging my dictionary settings from one version to the next, but I doubt it would work going from 6 to 12/13. If I'm wrong, please post. Otherwise, can someone post simple instructions for adding personal dictionary settings to a much later version. I know, for example, that the JDF file path changed when FS included its name there, and I don't recall if that change was in effect with JAWS 6. Below I'm copying a past post from this list (apologies for not having the lister's name) and old FS instructions on this general subject, but I can't be sure they work in Joni's situation. ** Dictionary, copy from one version to another To copy those scripts over to JAWS 10, first go to the enu folder in JAWS 9, using the following path: c:\Documents and Settings\User Name\Application Data\Freedom Scientific\Jaws\9.0\Settings\enu Locate the script files you want to copy and highlight them; then, press Control c to copy them to the clipboard. Now, go to the enu folder in JAWS 10, using the following path: c:\Documents and Settings\User Name\Application Data\Freedom Scientific\Jaws\10.0\Settings\enu Paste those script files into this enu folder. That should do it. ** Instructions from FS in 2002 To move dictionary files from a previous version to the current version, It is best to copy the *.jdf files from the settings\enu folder of the older version to the settings\enu folder of a current version. for example, if you are attempting to move dictionary files from the Jaws 4.01.227 folder to the Jaws 4.02.52 folder, it can be done using the steps below. 1. go to the run dialog (windows key+r) 2. Type in: cmd and hit enter 3. Type in: cd\jaws401\settings\enu and hit enter 4. Type in: copy *.jdf c:\jaws402\settings\enu and hit enter This will move the dictionary files to the latest version. If you know the name of the exact dictionary file, you can use the name of the file instead of the *wild card.
-----Original Message-----
From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Joni Colver Sent: Tuesday, November 01, 2011 3:26 PM To: Jfw@lists.the-jdh.com Subject: JAWS dictionary I am currently using a work computer with JAWS 6 installed on it. I am apparently going to be getting a new computer from my employer, and I know a later version of JAWS will be installed, although I don't know which one. I have a lot of dictionary entries in the JAWS 6 version and I really need them for work. Is there any way I can copy that file from the current work computer and put it into the new version of JAWS when I receive that computer? I don't know if it would be possible or wise to put a JAWS 6 jdf file into JAWS 11 or 12 or whatever version of JAWS I am going to work with. If this is not possible, is there a way I can get a list of the dictionary entries onto the clipboard and paste them somewhere so I know what I have added, or will I have to arrow through the list one by one and write them down? That could be quite a task. Thanks in advance for any help. Joni _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
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Re: getting stuck in the tool bar
Adrian Spratt
Thanks for the acknowledgment, Dave. In fairness, as I said in my post, the
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solution comes from Negoslav, in a message he posted some time ago.
-----Original Message-----
From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Farfar on Laptop Sent: Wednesday, November 02, 2011 1:00 AM To: The Jaws for Windows support list. Subject: Re: getting stuck in the tool bar Curtis, Don't thank me, thank Adrian. He's the one who pointed it out, and it's great. Freedom Scientific responded to my suggestion to make a single-letter navigation key to emulate Ctrl-f6 and they suggested I write my own script, but did pass it along to the suggestions folks. So toss that idea into the round file. Dave Carlson Sent from my Dell Latitude E6520 using Windows 7, San Francisco Bay Area ----- Original Message ----- From: "Curtis Delzer" <curtis@calweb.com> To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com> Sent: Tuesday, November 01, 2011 21:32 Subject: Re: getting stuck in the tool bar thanks for this! control-f6, wish I'd have known b4. At 11:35 AM 11/1/2011, you wrote: Ed,101/f171ba34/attachment.html> _______________________________________________################################## ANY FEDERAL TAX ADVICE CONTAINED IN THIS MESSAGE SHOULD NOT BE USED OR################################## This E-mail message is confidential, is intended only for the named################################## -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/201111 01/fc176e68/attachment.html> _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
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Re: not good
2.g.i <2.g.i.84972@...>
well said Tom
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At 12:25 PM 11/2/2011, you wrote:
Lol, eh? Doesn't sound at all funny to me. Times are tough these days even for those of us with good jobs, so I can empathize with people who are living from paycheck to paycheck or who are out of work and within a hair's breadth of living on the streets. That's no laughing matter for sighted folks and it sure isn't funny for blind guys. I'll grant you that this isn't a chat room but you've got no call to dismiss this guy's plight in such a flippant manner. Shame on you!
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Re: getting stuck in the tool bar
Dave...
Curtis,
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Don't thank me, thank Adrian. He's the one who pointed it out, and it's great. Freedom Scientific responded to my suggestion to make a single-letter navigation key to emulate Ctrl-f6 and they suggested I write my own script, but did pass it along to the suggestions folks. So toss that idea into the round file. Dave Carlson Sent from my Dell Latitude E6520 using Windows 7, San Francisco Bay Area
----- Original Message -----
From: "Curtis Delzer" <curtis@calweb.com> To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com> Sent: Tuesday, November 01, 2011 21:32 Subject: Re: getting stuck in the tool bar thanks for this! control-f6, wish I'd have known b4. At 11:35 AM 11/1/2011, you wrote: Ed,-------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20111101/fc176e68/attachment.html> _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
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Re: getting stuck in the tool bar
Curtis Delzer
thanks for this! control-f6, wish I'd have known b4.
At 11:35 AM 11/1/2011, you wrote: Ed,-------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20111101/fc176e68/attachment.html>
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Re: Microsoft office 2007 or 2010 teaching materials
Ngoc Ly <lyvanngoc@...>
thank you friend
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Ngoc Ly lyvanngoc@gmail.com
-----Original Message-----
From: Charles Coe Sent: Wednesday, November 02, 2011 9:13 AM To: 'The Jaws for Windows support list.' Subject: RE: Microsoft office 2007 or 2010 teaching materials Hi, You can find training or teaching material at the following web sites: www.freedomscientific.com www.blindtraining.com -----Original Message----- From: jfw-bounces@lists.the-jdh.com [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Ngoc Ly Sent: Tuesday, November 01, 2011 6:44 PM To: The Jaws for Windows support list Subject: Microsoft office 2007 or 2010 teaching materials Dear friends, I am looking for teaching materials with JAWS and Microsoft office 2007 or 2010. I’ll be grateful for any directions Ngoc Ly lyvanngoc@gmail.com -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20111102/2e5d848d/attachment.html> _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
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