Date   

Re: Hardware vs. Software Speech Synthesizers

Dave...
 

On one of my computers, I use the hardware synth because it is more responsive (faster response). But the other point of having a separate sound card for internal audio aside from JAWS is another benefit.
 
Dave
Oregonian, woodworker, Engineer, Musician, and Pioneer
 
 

----- Original Message -----
Sent: Tuesday, January 17, 2017 10:42
Subject: Hardware vs. Software Speech Synthesizers

Moderators – feel free to shut the thread down if this isn’t JAWS relevant enough. Another thread discussing issues with a TripleTalk USB speech synthesizer got me thinking about this...

 

I am curious what benefits JAWS or other screen reading software users get from the use of internal or external hardware speech synthesizers compared to software-based speech synthesizers. Doing some reading on Google the best I found was this brief statement on the AFB site:

 

“Instead of using the system's sound card, these devices create and emit speech through their own speaker system. This not only frees up system resources on the PC, but it also allows the sound card to be used exclusively for other audio. “     

 

Is this the main benefit of using hardware-based synthesizers? Resources doesn’t seem like an issue anymore – average PCs have more power than most users need – and the ability to direct speech output to a different sound card seems like a really specific and rare use case to me.

 

I am sure there are some users who stick with a particular hardware synthesizer just because they are used to the way it sounds, but I am curious what other benefits there might be. Thanks for any info you are willing to share!

     

Aaron M. Page

 

 


Re: Jaws use with Excel

Dave...
 

Just have one of those cells in focus, like always. Perhaps "positioned on
one of the column headers" would have stated it better?

Dave
Oregonian, woodworker, Engineer, Musician, and Pioneer

----- Original Message -----
From: "Soronel Haetir" <soronel.haetir@gmail.com>
To: <main@jfw.groups.io>
Sent: Tuesday, January 17, 2017 10:44
Subject: Re: Jaws use with Excel


And how do you focus on the headers row?

The arrows don't do that, neither does tab and f6 adds a new sheet to
the workbook.

On 1/17/17, Dave Carlson <dgcarlson@sbcglobal.net> wrote:
Give it a couple tries. I find that the keystroke can dump me into the
ribbon, but when I escape from the ribbon, the drop down menus are there.

Dave
Oregonian, woodworker, Engineer, Musician, and Pioneer


----- Original Message -----
From: "Sieghard Weitzel" <sieghard@live.ca>
To: <main@jfw.groups.io>
Sent: Tuesday, January 17, 2017 08:18
Subject: Re: Jaws use with Excel


Good thing you mentioned this because Alt+Shift+L doesn't do anything in
Excel 2016.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Dave
Carlson
Sent: Tuesday, January 17, 2017 8:02 AM
To: main@jfw.groups.io
Subject: Re: Jaws use with Excel

...and I should point out that I'm using Excel 2007 on a Windows 7
machine,

if that has any bearing on different experiences.

Dave
Oregonian, woodworker, Engineer, Musician, and Pioneer


----- Original Message -----
From: "Dave Carlson" <dgcarlson@sbcglobal.net>
To: <main@jfw.groups.io>
Sent: Tuesday, January 17, 2017 07:59
Subject: Re: Jaws use with Excel


There is another approach that is pretty easy, and is good if you expect
to
filter a column more often than once.

When focused on the row of column headers (any column header cell is fine)
Press Alt+Shift+L. Now each column title will announce the title and
"auto
filter drop down". When on the column of choice, press Alt+DownArrow to
bring up a list of filters and sorts you can perform on that column.

To turn off that feature, press Ctrl+Shift+L on any of the column titles.

Dave
Oregonian, woodworker, Engineer, Musician, and Pioneer


----- Original Message -----
From: "Soronel Haetir" <soronel.haetir@gmail.com>
To: <main@jfw.groups.io>
Sent: Tuesday, January 17, 2017 07:42
Subject: Re: Jaws use with Excel


I am not aware of any method easier for the blind than the
applications key. You are certainly right that clicking the column
label is not particularly easy for us.

On 1/17/17, Palmer Loux <Plmrlx@gmail.com> wrote:
I have a question relating to sorting and filtering information on a
worksheet with JAWS is there an easy way to filter and sort? For sorting
I
am thinking putting focus in a cell in a column you are wanting to sort
then pressing application key, arrow to sort, right arrow to sub menu and
then down arrow to your choice For filtering information the video I have
seen has you going to top of column and clicking a drop down arrow which
can be visually challenging any other ideas?thanks, Palmer

--
Soronel Haetir
soronel.haetir@gmail.com

















--
Soronel Haetir
soronel.haetir@gmail.com


Re: Jaws use with Excel

Soronel Haetir
 

And how do you focus on the headers row?

The arrows don't do that, neither does tab and f6 adds a new sheet to
the workbook.

On 1/17/17, Dave Carlson <dgcarlson@sbcglobal.net> wrote:
Give it a couple tries. I find that the keystroke can dump me into the
ribbon, but when I escape from the ribbon, the drop down menus are there.

Dave
Oregonian, woodworker, Engineer, Musician, and Pioneer


----- Original Message -----
From: "Sieghard Weitzel" <sieghard@live.ca>
To: <main@jfw.groups.io>
Sent: Tuesday, January 17, 2017 08:18
Subject: Re: Jaws use with Excel


Good thing you mentioned this because Alt+Shift+L doesn't do anything in
Excel 2016.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Dave
Carlson
Sent: Tuesday, January 17, 2017 8:02 AM
To: main@jfw.groups.io
Subject: Re: Jaws use with Excel

...and I should point out that I'm using Excel 2007 on a Windows 7 machine,

if that has any bearing on different experiences.

Dave
Oregonian, woodworker, Engineer, Musician, and Pioneer


----- Original Message -----
From: "Dave Carlson" <dgcarlson@sbcglobal.net>
To: <main@jfw.groups.io>
Sent: Tuesday, January 17, 2017 07:59
Subject: Re: Jaws use with Excel


There is another approach that is pretty easy, and is good if you expect to
filter a column more often than once.

When focused on the row of column headers (any column header cell is fine)
Press Alt+Shift+L. Now each column title will announce the title and "auto
filter drop down". When on the column of choice, press Alt+DownArrow to
bring up a list of filters and sorts you can perform on that column.

To turn off that feature, press Ctrl+Shift+L on any of the column titles.

Dave
Oregonian, woodworker, Engineer, Musician, and Pioneer


----- Original Message -----
From: "Soronel Haetir" <soronel.haetir@gmail.com>
To: <main@jfw.groups.io>
Sent: Tuesday, January 17, 2017 07:42
Subject: Re: Jaws use with Excel


I am not aware of any method easier for the blind than the
applications key. You are certainly right that clicking the column
label is not particularly easy for us.

On 1/17/17, Palmer Loux <Plmrlx@gmail.com> wrote:
I have a question relating to sorting and filtering information on a
worksheet with JAWS is there an easy way to filter and sort? For sorting
I
am thinking putting focus in a cell in a column you are wanting to sort
then pressing application key, arrow to sort, right arrow to sub menu and
then down arrow to your choice For filtering information the video I have
seen has you going to top of column and clicking a drop down arrow which
can be visually challenging any other ideas?thanks, Palmer

--
Soronel Haetir
soronel.haetir@gmail.com
















--
Soronel Haetir
soronel.haetir@gmail.com


Hardware vs. Software Speech Synthesizers

Page, Aaron
 

Moderators – feel free to shut the thread down if this isn’t JAWS relevant enough. Another thread discussing issues with a TripleTalk USB speech synthesizer got me thinking about this...

 

I am curious what benefits JAWS or other screen reading software users get from the use of internal or external hardware speech synthesizers compared to software-based speech synthesizers. Doing some reading on Google the best I found was this brief statement on the AFB site:

 

“Instead of using the system's sound card, these devices create and emit speech through their own speaker system. This not only frees up system resources on the PC, but it also allows the sound card to be used exclusively for other audio. “     

 

Is this the main benefit of using hardware-based synthesizers? Resources doesn’t seem like an issue anymore – average PCs have more power than most users need – and the ability to direct speech output to a different sound card seems like a really specific and rare use case to me.

 

I am sure there are some users who stick with a particular hardware synthesizer just because they are used to the way it sounds, but I am curious what other benefits there might be. Thanks for any info you are willing to share!

     

Aaron M. Page

 

 


Re: JFW on ssd laptop won't recognize TripleTalk

Dave...
 

Done a complete reboot? Have you tried JAWS with Eloquence, to see if that works?
 
It might turn out that you need to update your TripleTalk driver, or reinstall it on your SSD.
 
Dave
Oregonian, woodworker, Engineer, Musician, and Pioneer
 
 

----- Original Message -----
Sent: Tuesday, January 17, 2017 09:10
Subject: JFW on ssd laptop won't recognize TripleTalk

I had an SSD put in my Toshiba laptop, and everything reinstalled.

I then upgraded from JFW 17 to 18.

Connecting the TripleTalk USB64 to the USB port, it shows up in Device Manager, it shows up in the Add Speech synthesizer Utility, and it shows up in the Select Voice Profile JFW commandcombo box.

It works fine on my desktop PC using the same usb cable.

What am I dong wrong?

Thanks.

 

Dale E. Heltzer

deheltzer@...

 

“A foolish consestency is tha hobgabljyn Qf littwe mjndz.” – Ralph Waldo Emerson via Howard Ashby Kranz

 




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JFW on ssd laptop won't recognize TripleTalk

Dale Heltzer
 

I had an SSD put in my Toshiba laptop, and everything reinstalled.

I then upgraded from JFW 17 to 18.

Connecting the TripleTalk USB64 to the USB port, it shows up in Device Manager, it shows up in the Add Speech synthesizer Utility, and it shows up in the Select Voice Profile JFW commandcombo box.

It works fine on my desktop PC using the same usb cable.

What am I dong wrong?

Thanks.

 

Dale E. Heltzer

deheltzer@...

 

“A foolish consestency is tha hobgabljyn Qf littwe mjndz.” – Ralph Waldo Emerson via Howard Ashby Kranz

 




Avast logo

This email has been checked for viruses by Avast antivirus software.
www.avast.com



Re: Product key

Lisle, Ted (CHFS DMS)
 

Good stuff, but, if you’re a belt-and-suspenders type, keep your original container handy.  In the case of 2013, it’s just a little thing like a mini album jacket.

 

Ted

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Brian Vogel
Sent: Saturday, January 14, 2017 2:16 PM
To: main@jfw.groups.io
Subject: Re: Product key

 

Well, if you need the key for any installed program Belarc Advisor will retrieve it.  It got the key for my installation of Office 2010 along with a slew of others.
--
Brian

     Is it progress if a cannibal uses knife and fork?  ~ Stanislaw J. Lec


JAWS18 latest build crashing

Don Moore <donmoore@...>
 

Hi Listt,

 

                I used to experience JAWS17 crashing in the early builds of that version, but FS apparently fixed it in later builds of JAWS17. JAWS18 has worked fine for me since I installed it in October, but I am having a problem with the latest build of JAWS18 that came out this month.

 

                JAWS18 is crashing unexpectedly and I haven’t found a way to bring it back. I have tried my JAWS hot key; in fact, I even tried unloading JAWS with Insert F4, then pressing the hot key for JAWS17, but that didn’t work either. Then, I tried minimizing all apps with Windows Key plus m and pressing j, followed by Enter, but still no luck.

 

                The only thing that works is to do a cold boot by pressing and holding down the on/off button to turn off my computer, followed by pressing it again to turn it back on.

 

                Is anyone having this problem? Does anyone have a solution?

 

                Don


Re: Jaws use with Excel

Dave...
 

Give it a couple tries. I find that the keystroke can dump me into the
ribbon, but when I escape from the ribbon, the drop down menus are there.

Dave
Oregonian, woodworker, Engineer, Musician, and Pioneer

----- Original Message -----
From: "Sieghard Weitzel" <sieghard@live.ca>
To: <main@jfw.groups.io>
Sent: Tuesday, January 17, 2017 08:18
Subject: Re: Jaws use with Excel


Good thing you mentioned this because Alt+Shift+L doesn't do anything in
Excel 2016.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Dave
Carlson
Sent: Tuesday, January 17, 2017 8:02 AM
To: main@jfw.groups.io
Subject: Re: Jaws use with Excel

...and I should point out that I'm using Excel 2007 on a Windows 7 machine,
if that has any bearing on different experiences.

Dave
Oregonian, woodworker, Engineer, Musician, and Pioneer


----- Original Message -----
From: "Dave Carlson" <dgcarlson@sbcglobal.net>
To: <main@jfw.groups.io>
Sent: Tuesday, January 17, 2017 07:59
Subject: Re: Jaws use with Excel


There is another approach that is pretty easy, and is good if you expect to
filter a column more often than once.

When focused on the row of column headers (any column header cell is fine)
Press Alt+Shift+L. Now each column title will announce the title and "auto
filter drop down". When on the column of choice, press Alt+DownArrow to
bring up a list of filters and sorts you can perform on that column.

To turn off that feature, press Ctrl+Shift+L on any of the column titles.

Dave
Oregonian, woodworker, Engineer, Musician, and Pioneer


----- Original Message -----
From: "Soronel Haetir" <soronel.haetir@gmail.com>
To: <main@jfw.groups.io>
Sent: Tuesday, January 17, 2017 07:42
Subject: Re: Jaws use with Excel


I am not aware of any method easier for the blind than the
applications key. You are certainly right that clicking the column
label is not particularly easy for us.

On 1/17/17, Palmer Loux <Plmrlx@gmail.com> wrote:
I have a question relating to sorting and filtering information on a
worksheet with JAWS is there an easy way to filter and sort? For sorting I
am thinking putting focus in a cell in a column you are wanting to sort
then pressing application key, arrow to sort, right arrow to sub menu and
then down arrow to your choice For filtering information the video I have
seen has you going to top of column and clicking a drop down arrow which
can be visually challenging any other ideas?thanks, Palmer

--
Soronel Haetir
soronel.haetir@gmail.com


Re: Jaws use with Excel

Sieghard Weitzel <sieghard@...>
 

Good thing you mentioned this because Alt+Shift+L doesn't do anything in Excel 2016.

-----Original Message-----
From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Dave Carlson
Sent: Tuesday, January 17, 2017 8:02 AM
To: main@jfw.groups.io
Subject: Re: Jaws use with Excel

...and I should point out that I'm using Excel 2007 on a Windows 7 machine, if that has any bearing on different experiences.

Dave
Oregonian, woodworker, Engineer, Musician, and Pioneer


----- Original Message -----
From: "Dave Carlson" <dgcarlson@sbcglobal.net>
To: <main@jfw.groups.io>
Sent: Tuesday, January 17, 2017 07:59
Subject: Re: Jaws use with Excel


There is another approach that is pretty easy, and is good if you expect to
filter a column more often than once.

When focused on the row of column headers (any column header cell is fine)
Press Alt+Shift+L. Now each column title will announce the title and "auto
filter drop down". When on the column of choice, press Alt+DownArrow to
bring up a list of filters and sorts you can perform on that column.

To turn off that feature, press Ctrl+Shift+L on any of the column titles.

Dave
Oregonian, woodworker, Engineer, Musician, and Pioneer


----- Original Message -----
From: "Soronel Haetir" <soronel.haetir@gmail.com>
To: <main@jfw.groups.io>
Sent: Tuesday, January 17, 2017 07:42
Subject: Re: Jaws use with Excel


I am not aware of any method easier for the blind than the
applications key. You are certainly right that clicking the column
label is not particularly easy for us.

On 1/17/17, Palmer Loux <Plmrlx@gmail.com> wrote:
I have a question relating to sorting and filtering information on a
worksheet with JAWS is there an easy way to filter and sort? For sorting I
am thinking putting focus in a cell in a column you are wanting to sort
then pressing application key, arrow to sort, right arrow to sub menu and
then down arrow to your choice For filtering information the video I have
seen has you going to top of column and clicking a drop down arrow which
can be visually challenging any other ideas?thanks, Palmer

--
Soronel Haetir
soronel.haetir@gmail.com


Re: Jaws use with Excel

Dave...
 

...and I should point out that I'm using Excel 2007 on a Windows 7 machine,
if that has any bearing on different experiences.

Dave
Oregonian, woodworker, Engineer, Musician, and Pioneer

----- Original Message -----
From: "Dave Carlson" <dgcarlson@sbcglobal.net>
To: <main@jfw.groups.io>
Sent: Tuesday, January 17, 2017 07:59
Subject: Re: Jaws use with Excel


There is another approach that is pretty easy, and is good if you expect to
filter a column more often than once.

When focused on the row of column headers (any column header cell is fine)
Press Alt+Shift+L. Now each column title will announce the title and "auto
filter drop down". When on the column of choice, press Alt+DownArrow to
bring up a list of filters and sorts you can perform on that column.

To turn off that feature, press Ctrl+Shift+L on any of the column titles.

Dave
Oregonian, woodworker, Engineer, Musician, and Pioneer


----- Original Message -----
From: "Soronel Haetir" <soronel.haetir@gmail.com>
To: <main@jfw.groups.io>
Sent: Tuesday, January 17, 2017 07:42
Subject: Re: Jaws use with Excel


I am not aware of any method easier for the blind than the
applications key. You are certainly right that clicking the column
label is not particularly easy for us.

On 1/17/17, Palmer Loux <Plmrlx@gmail.com> wrote:
I have a question relating to sorting and filtering information on a
worksheet with JAWS is there an easy way to filter and sort? For sorting I
am thinking putting focus in a cell in a column you are wanting to sort
then pressing application key, arrow to sort, right arrow to sub menu and
then down arrow to your choice For filtering information the video I have
seen has you going to top of column and clicking a drop down arrow which
can be visually challenging any other ideas?thanks, Palmer

--
Soronel Haetir
soronel.haetir@gmail.com


Re: Jaws use with Excel

Dave...
 

There is another approach that is pretty easy, and is good if you expect to
filter a column more often than once.

When focused on the row of column headers (any column header cell is fine)
Press Alt+Shift+L. Now each column title will announce the title and "auto
filter drop down". When on the column of choice, press Alt+DownArrow to
bring up a list of filters and sorts you can perform on that column.

To turn off that feature, press Ctrl+Shift+L on any of the column titles.

Dave
Oregonian, woodworker, Engineer, Musician, and Pioneer

----- Original Message -----
From: "Soronel Haetir" <soronel.haetir@gmail.com>
To: <main@jfw.groups.io>
Sent: Tuesday, January 17, 2017 07:42
Subject: Re: Jaws use with Excel


I am not aware of any method easier for the blind than the
applications key. You are certainly right that clicking the column
label is not particularly easy for us.

On 1/17/17, Palmer Loux <Plmrlx@gmail.com> wrote:
I have a question relating to sorting and filtering information on a
worksheet with JAWS is there an easy way to filter and sort? For sorting I
am thinking putting focus in a cell in a column you are wanting to sort
then pressing application key, arrow to sort, right arrow to sub menu and
then down arrow to your choice For filtering information the video I have
seen has you going to top of column and clicking a drop down arrow which
can be visually challenging any other ideas?thanks, Palmer

--
Soronel Haetir
soronel.haetir@gmail.com


Re: Jaws use with Excel

Soronel Haetir
 

I am not aware of any method easier for the blind than the
applications key. You are certainly right that clicking the column
label is not particularly easy for us.

On 1/17/17, Palmer Loux <Plmrlx@gmail.com> wrote:
I have a question relating to sorting and filtering information on a
worksheet with JAWS is there an easy way to filter and sort? For sorting I
am thinking putting focus in a cell in a column you are wanting to sort
then pressing application key, arrow to sort, right arrow to sub menu and
then down arrow to your choice For filtering information the video I have
seen has you going to top of column and clicking a drop down arrow which
can be visually challenging any other ideas?thanks, Palmer
--
Soronel Haetir
soronel.haetir@gmail.com


Jaws use with Excel

Plmrlx@...
 

I have a question relating to sorting and filtering information on a worksheet with JAWS is there an easy way to filter and sort? For sorting I am thinking putting focus in a cell in a column you are wanting to sort then pressing application key, arrow to sort, right arrow to sub menu and then down arrow to your choice For filtering information the video I have seen has you going to top of column and clicking a drop down arrow which can be visually challenging any other ideas?thanks, Palmer


Re: Need help with Backup Programs

david
 

Hello, you may want to check out the following link;

 

https://support.microsoft.com/en-ca/help/17143/windows-10-back-up-your-files

 

 

       Statistics are like a bikini.  What they reveal is suggestive, but what they conceal is vital.

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Greg Krolicki
Sent: Monday, January 16, 2017 5:23 PM
To: main@jfw.groups.io
Subject: Need help with Backup Programs

 

Hi,

Does anyone have recommendations for Backup  software that works well with JAWS?

I’m currently struggling with Allway Sync. I frequently need someone sighted, to help with getting around in the program. Also, is there an accessibility tutorial for this software?

I use a laptop running Win 10 and the latest update of JAWS 18

Thanks for any help,

Greg


Re: accessing hotmail webmail folders

david
 

Hello;

Not sure which email client your using, but, perhaps you should have the Hotmail account come into the email client.

 

 

       Statistics are like a bikini.  What they reveal is suggestive, but what they conceal is vital.

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of louise peyton
Sent: Monday, January 16, 2017 5:31 PM
To: main@jfw.groups.io
Subject: accessing hotmail webmail folders

 

Hello, list:

Hotmail webmail folders appear to be difficult to access except for the inbox.  I want to access another folder than just junk or inbox.  What Jaws keystrokes do I use to access a different folder in Hotmail?  Thanks.


Re: Can You Read Barnes & Noble Nook E-Books with JAWS 18?

HH. Smith Jr.
 

Rick

 

I’m not using JAWS18 as yet; however, EBooks, in the past, hasn’t been good, accessible reads for screen readers. You’re very limited with what you can to with the book such as, bookmarking, searching and so on. I ran into a software last week for a consumer of minds and I steered her to the website. I haven’t heard back from her as yet. Here is the website.

QRead

 

You can take it for a ride before investing.

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Rick Miller
Sent: Monday, January 16, 2017 5:58 PM
To: main@jfw.groups.io
Subject: Can You Read Barnes & Noble Nook E-Books with JAWS 18?

 

Dear Listers:

 

I am using JAWS 18 and Windows 10 on a PC.

 

I have just ordered a Barnes & Noble Nook e-book, and am anxiously awaiting its arrival.  But I’m curious to know—can you read such a book using JAWS 18?

 

Rick Miller


Re: Accessibility of Amazon return center

Mike B. <mb69mach1@...>
 

Hi Poppa Bear,
 
Yes, the Amazon folks are very helpful, & I've enlisted their help when I've had navigation problems in the past.  Here's their phone number for those in the US that might not have it: 1-866-216-1072
I can only say the above number is good in the US since that's the only place I've used it.
Take care.
Mike
Sent from my iBarstool.

----- Original Message -----
From: Poppa Bear
Sent: Monday, January 16, 2017 3:43 PM
Subject: Re: Accessibility of Amazon return center

This may have already been said, but I just call into the customer service. As long as I have the order number it has gone very smooth and very quick. I myself prefer talking to a human on the other line, it is a rare thing now a days. 

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Alan Robbins
Sent: Monday, January 16, 2017 2:41 PM
To: main@jfw.groups.io
Subject: Re: Accessibility of Amazon return center

 

Mike,

 

Thanks, but had to give in and have my wife do it. I don’t like to have to do that as we blind folk should be able to complete these tasks. Thanks again for taking the time on this and offering to help

 

Al

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B.
Sent: Monday, January 16, 2017 6:12 PM
To: main@jfw.groups.io
Subject: Re: Accessibility of Amazon return center

 

Hi Al,

 

1st let me clarify a mistake I made in an earlier post.  There were 2 items in my last returned order.  An Epson scanner & an extended warranty.  From the order confirmation email there was an order link number for each item.  I clicked on the link number pertaining to the scanner, & I was taken to the Amazon sign-in page where I signed in, so I'm assuming that was the regular website.  From there I navigated by heading to this order, & from heere I used arrow keys to find the return option....

 

I can't reenact this return because they've already reimbursed me & I can't continue giving blow by blow steps.  Sorry about that.  I can tell you that I went through a few different screens to get it finished & get a return label printed up.  If you want, send me your order confirmation email off list, & tell me what you want & I'll see if I can getter done for you.

Take care.
Mike
Sent from my iBarstool.

----- Original Message -----

From: Alan Robbins

Sent: Monday, January 16, 2017 12:37 PM

Subject: Re: Accessibility of Amazon return center

 

Mike,

 

Are you using the main site or accessibility one?

 

Al

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B.
Sent: Monday, January 16, 2017 2:23 PM
To: main@jfw.groups.io
Subject: Re: Accessibility of Amazon return center

 

Hi Al,

 

I believe that checkbox was checked because that was the only item in the order.  The other checkboxes I mentioned couldn't be checked for whatever reason.  I do have to say that everytime I use that freakin return webpage it's another freakin learning curve!  LOL  For the record, I'm runningWindows 7 & Jaws 16.

Take care.
Mike
Sent from my iBarstool.

----- Original Message -----

From: Alan Robbins

Sent: Monday, January 16, 2017 10:18 AM

Subject: Re: Accessibility of Amazon return center

 

Mike,

 

Thanks for sharing your experience. However, does not work for me that way here with Win 10 and latest IE explorer. When I go to the return center, either through the website directly or through the link in the email I got when ordering the product,  I have a list of orders from most recent on top and in a descending list I then enter on the one I want and there is only one check box which JAWS announces as unchecked There is a continue button but it does not go anywhere until that box get checked. Possibly your order has many different things in it? The other thing I don’t understand is how your checkbox got checked if you didn’t do it?

 

This is all relatively new behavior over last couple of months. I used to return things all the time with absolutely no problems.

 

Al

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B.
Sent: Sunday, January 15, 2017 4:37 PM
To: main@jfw.groups.io
Subject: Re: Accessibility of Amazon return center

 

Hi Al,

 

I just returned something the other day, & when I went to the page there were several checkboxes for the item I wanted to return, but as I arrowed down past a few checkboxes there was the item I wanted to return already checked.  The checkboxes I arrowed past were only unchecked checkboxes, & it was the 4th or 5th checkbox down that had the products name, & Jaws reported checkbox checked.

Take care.
Mike
Sent from my iBarstool.

----- Original Message -----

From: Alan Robbins

Sent: Sunday, January 15, 2017 1:14 PM

Subject: Accessibility of Amazon return center

 

Hello,

 

Has anyone found a way to process a return on the Amazon.com site. I used to do it all the time but they must have changed something on the site and I cannot check the box of the item I want to return and proceed from there. Very frustrating.  I have tried with both JAWS 17 & 18

 

Al


Re: Accessibility of Amazon return center

Poppa Bear <heavens4real@...>
 

This may have already been said, but I just call into the customer service. As long as I have the order number it has gone very smooth and very quick. I myself prefer talking to a human on the other line, it is a rare thing now a days. 

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Alan Robbins
Sent: Monday, January 16, 2017 2:41 PM
To: main@jfw.groups.io
Subject: Re: Accessibility of Amazon return center

 

Mike,

 

Thanks, but had to give in and have my wife do it. I don’t like to have to do that as we blind folk should be able to complete these tasks. Thanks again for taking the time on this and offering to help

 

Al

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B.
Sent: Monday, January 16, 2017 6:12 PM
To: main@jfw.groups.io
Subject: Re: Accessibility of Amazon return center

 

Hi Al,

 

1st let me clarify a mistake I made in an earlier post.  There were 2 items in my last returned order.  An Epson scanner & an extended warranty.  From the order confirmation email there was an order link number for each item.  I clicked on the link number pertaining to the scanner, & I was taken to the Amazon sign-in page where I signed in, so I'm assuming that was the regular website.  From there I navigated by heading to this order, & from heere I used arrow keys to find the return option....

 

I can't reenact this return because they've already reimbursed me & I can't continue giving blow by blow steps.  Sorry about that.  I can tell you that I went through a few different screens to get it finished & get a return label printed up.  If you want, send me your order confirmation email off list, & tell me what you want & I'll see if I can getter done for you.

Take care.
Mike
Sent from my iBarstool.

----- Original Message -----

Sent: Monday, January 16, 2017 12:37 PM

Subject: Re: Accessibility of Amazon return center

 

Mike,

 

Are you using the main site or accessibility one?

 

Al

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B.
Sent: Monday, January 16, 2017 2:23 PM
To: main@jfw.groups.io
Subject: Re: Accessibility of Amazon return center

 

Hi Al,

 

I believe that checkbox was checked because that was the only item in the order.  The other checkboxes I mentioned couldn't be checked for whatever reason.  I do have to say that everytime I use that freakin return webpage it's another freakin learning curve!  LOL  For the record, I'm runningWindows 7 & Jaws 16.

Take care.
Mike
Sent from my iBarstool.

----- Original Message -----

Sent: Monday, January 16, 2017 10:18 AM

Subject: Re: Accessibility of Amazon return center

 

Mike,

 

Thanks for sharing your experience. However, does not work for me that way here with Win 10 and latest IE explorer. When I go to the return center, either through the website directly or through the link in the email I got when ordering the product,  I have a list of orders from most recent on top and in a descending list I then enter on the one I want and there is only one check box which JAWS announces as unchecked There is a continue button but it does not go anywhere until that box get checked. Possibly your order has many different things in it? The other thing I don’t understand is how your checkbox got checked if you didn’t do it?

 

This is all relatively new behavior over last couple of months. I used to return things all the time with absolutely no problems.

 

Al

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B.
Sent: Sunday, January 15, 2017 4:37 PM
To: main@jfw.groups.io
Subject: Re: Accessibility of Amazon return center

 

Hi Al,

 

I just returned something the other day, & when I went to the page there were several checkboxes for the item I wanted to return, but as I arrowed down past a few checkboxes there was the item I wanted to return already checked.  The checkboxes I arrowed past were only unchecked checkboxes, & it was the 4th or 5th checkbox down that had the products name, & Jaws reported checkbox checked.

Take care.
Mike
Sent from my iBarstool.

----- Original Message -----

Sent: Sunday, January 15, 2017 1:14 PM

Subject: Accessibility of Amazon return center

 

Hello,

 

Has anyone found a way to process a return on the Amazon.com site. I used to do it all the time but they must have changed something on the site and I cannot check the box of the item I want to return and proceed from there. Very frustrating.  I have tried with both JAWS 17 & 18

 

Al


Re: Accessibility of Amazon return center

Alan Robbins <alan1057@...>
 

Mike,

 

Thanks, but had to give in and have my wife do it. I don’t like to have to do that as we blind folk should be able to complete these tasks. Thanks again for taking the time on this and offering to help

 

Al

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B.
Sent: Monday, January 16, 2017 6:12 PM
To: main@jfw.groups.io
Subject: Re: Accessibility of Amazon return center

 

Hi Al,

 

1st let me clarify a mistake I made in an earlier post.  There were 2 items in my last returned order.  An Epson scanner & an extended warranty.  From the order confirmation email there was an order link number for each item.  I clicked on the link number pertaining to the scanner, & I was taken to the Amazon sign-in page where I signed in, so I'm assuming that was the regular website.  From there I navigated by heading to this order, & from heere I used arrow keys to find the return option....

 

I can't reenact this return because they've already reimbursed me & I can't continue giving blow by blow steps.  Sorry about that.  I can tell you that I went through a few different screens to get it finished & get a return label printed up.  If you want, send me your order confirmation email off list, & tell me what you want & I'll see if I can getter done for you.

Take care.
Mike
Sent from my iBarstool.

----- Original Message -----

Sent: Monday, January 16, 2017 12:37 PM

Subject: Re: Accessibility of Amazon return center

 

Mike,

 

Are you using the main site or accessibility one?

 

Al

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B.
Sent: Monday, January 16, 2017 2:23 PM
To: main@jfw.groups.io
Subject: Re: Accessibility of Amazon return center

 

Hi Al,

 

I believe that checkbox was checked because that was the only item in the order.  The other checkboxes I mentioned couldn't be checked for whatever reason.  I do have to say that everytime I use that freakin return webpage it's another freakin learning curve!  LOL  For the record, I'm runningWindows 7 & Jaws 16.

Take care.
Mike
Sent from my iBarstool.

----- Original Message -----

Sent: Monday, January 16, 2017 10:18 AM

Subject: Re: Accessibility of Amazon return center

 

Mike,

 

Thanks for sharing your experience. However, does not work for me that way here with Win 10 and latest IE explorer. When I go to the return center, either through the website directly or through the link in the email I got when ordering the product,  I have a list of orders from most recent on top and in a descending list I then enter on the one I want and there is only one check box which JAWS announces as unchecked There is a continue button but it does not go anywhere until that box get checked. Possibly your order has many different things in it? The other thing I don’t understand is how your checkbox got checked if you didn’t do it?

 

This is all relatively new behavior over last couple of months. I used to return things all the time with absolutely no problems.

 

Al

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Mike B.
Sent: Sunday, January 15, 2017 4:37 PM
To: main@jfw.groups.io
Subject: Re: Accessibility of Amazon return center

 

Hi Al,

 

I just returned something the other day, & when I went to the page there were several checkboxes for the item I wanted to return, but as I arrowed down past a few checkboxes there was the item I wanted to return already checked.  The checkboxes I arrowed past were only unchecked checkboxes, & it was the 4th or 5th checkbox down that had the products name, & Jaws reported checkbox checked.

Take care.
Mike
Sent from my iBarstool.

----- Original Message -----

Sent: Sunday, January 15, 2017 1:14 PM

Subject: Accessibility of Amazon return center

 

Hello,

 

Has anyone found a way to process a return on the Amazon.com site. I used to do it all the time but they must have changed something on the site and I cannot check the box of the item I want to return and proceed from there. Very frustrating.  I have tried with both JAWS 17 & 18

 

Al