Date   

Re: Netflix

Cristóbal
 

Apples i-device operating system. iPhone, iPad, iPod Touch.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Daniel McBride
via Jfw
Sent: Wednesday, June 24, 2015 8:47 AM
To: 'The Jaws for Windows support list.'
Cc: Daniel McBride
Subject: RE: Netflix

Jenny:

You say that app for iOS works fine. What is iOS?

Daniel

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Gennie Eachus
via Jfw
Sent: Tuesday, June 23, 2015 11:37 PM
To: jfw@lists.the-jdh.com
Cc: Gennie Eachus
Subject: Netflix

Good news! App for iOS works fine.



In defense of Netflix, they have always fixed problems in the past. I just
wish that they would fix problems before they break them.



I have subscribed to Netflix for many years. There have been several bad
sites. Eventually, they did fix them. So there is hope.



Gennie

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Re: Netflix

Adrian Spratt
 

OS is the usual abbreviation for operating system. Add a lowercase "I" before it, and maybe you think of Apple. Jenny is reporting that the app for Apple's iOS works well.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Daniel McBride via Jfw
Sent: Wednesday, June 24, 2015 11:47 AM
To: 'The Jaws for Windows support list.'
Cc: Daniel McBride
Subject: RE: Netflix

Jenny:

You say that app for iOS works fine. What is iOS?

Daniel

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Gennie Eachus
via Jfw
Sent: Tuesday, June 23, 2015 11:37 PM
To: jfw@lists.the-jdh.com
Cc: Gennie Eachus
Subject: Netflix

Good news! App for iOS works fine.



In defense of Netflix, they have always fixed problems in the past. I just
wish that they would fix problems before they break them.



I have subscribed to Netflix for many years. There have been several bad
sites. Eventually, they did fix them. So there is hope.



Gennie

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Re: Netflix

Daniel McBride
 

Jenny:

You say that app for iOS works fine. What is iOS?

Daniel

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Gennie Eachus
via Jfw
Sent: Tuesday, June 23, 2015 11:37 PM
To: jfw@lists.the-jdh.com
Cc: Gennie Eachus
Subject: Netflix

Good news! App for iOS works fine.



In defense of Netflix, they have always fixed problems in the past. I just
wish that they would fix problems before they break them.



I have subscribed to Netflix for many years. There have been several bad
sites. Eventually, they did fix them. So there is hope.



Gennie

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Re: About word 210

Bissett, Tom <tom.bissett@...>
 

I am always interested how each of us uses jaws differently. I find table navigation is best done, when in the table use alt control and the arrows keys. This way you can arrow from cell to cell in any direction.
Regards
Tom Bisset

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Steve Griffiths via Jfw
Sent: Wednesday, June 24, 2015 1:33 AM
To: The Jaws for Windows support list.
Cc: Steve Griffiths
Subject: RE: About word 210

Assuming you mean Word 2010, there's more than one way to navigate a table. For me, the easiest is to use the Tab key to move forward one cell, and Shift-Tab to move back. This moves you through the first row and, when you get to the last cell in the row, it moves to the first cell on the next row and so on. The text in each cell is selected as you move to it, and when you get to the last cell in the table, pressing Tab adds a new, empty row. You get warned when you're in the last cell, but it's still easy to create a new row by mistake.

My preferred method to navigate tables is to use Alt-Ctrl-arrows to move up, down, left and right by one cell. Each cell you move to is read but the content isn't selected. You can't move beyond the first or last cell of the row or column you're in, and you can't create new rows by mistake. You can jump to the first and last cell in the table with Alt-Ctrl-Home and Alt-Ctrl-End.

Bookmarks are on the Insert tab: Alt, N, K if you aren't using the virtual ribbon or Alt, I, L, B if you are. Or use the shortcut Ctrl-Shift-F5 to bypass the ribbon. All three methods open a dialogue that lists the existing bookmarks. To move to an existing bookmark, arrow to the one you want and press Enter to move to it, then Enter again to close the dialogue. Or type the name of a new bookmark and press Enter to add it, then Enter again to close the dialogue. If you're creating a new bookmark, you'll need to put your focus at the point you want the bookmark to be before you open the dialogue. The bookmark dialogue has other options. The easiest way to find out about them is to press F1 while you're in the dialogue to open Microsoft help on bookmarks. You'll be in a search area but if you press F6 twice or Shift-F6 once you'll be in the help area which is a web page. Alt-F4 when you've finished to return to Word.

Hope that helps,
Steve

---
Steve Griffiths
Senior Assistive Technology Assistant
Working from home in Lancaster
E: steve.griffiths@guidedogs.org.uk
T: 0746 871 1921

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of John Chan via Jfw
Sent: 24 June 2015 02:30
To: Jaws Mailing List
Cc: John Chan
Subject: About word 210

How do you navigate inside a table? Using jaws?. How do you create bookmarks and go to the bookmarks you create it?

Sent from Mac's iPhone
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The Guide Dogs for the Blind Association Registered Office: Hillfields, Burghfield Common, Reading, Berkshire, RG7 3YG. A company limited by guarantee registered in England and Wales (291646) and a charity registered in England and Wales
(209617) and Scotland (SC038979).

Tel: 0118 9835555
Website: www.guidedogs.org.uk
Email: guidedogs@guidedogs.org.uk


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Re: Forms Mode Field

Bissett, Tom <tom.bissett@...>
 

I just went to the site and no problem moving through the page. Is your window maximized? Somethimes I find that if the window is not maximized you will get strange behaviour.
Regards
Tom Bisset

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Kevin Wollenweber via Jfw
Sent: Wednesday, June 24, 2015 1:08 AM
To: jfw@lists.the-jdh.com
Cc: Kevin Wollenweber
Subject: Forms Mode Field

Speaking of trouble entering information into the forms mode field, has anyone had trouble getting past the forms mode field on certain websites?
On the site, www.classicflix.com, I have incredible trouble getting past any of the forms mode fields. When I pass one, the cursor darts back to the top of the page and I'm limited to reading everything until I get to that forms mode field! If anyone has had this problem, no matter what the site (or, if you've had experience with the Classic Flix website), please respond and let me know what to do about this. Again, this could easily be a JAWS issue, again not keeping up with graphics on modern websites and how they can be obstacles, but I'm not going to play tech savvy and diagnose a problem that could be something totally other!



Kevin Wollenweber

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Re: Continuing Frustration with entering text into edit fieldswhen in forms mode using IE and Firefox on home Windows 7 PC

Tom Behler
 

Dave:

As far as I can tell, all add-ons are disabled. This was also confirmed by
at least one of the FS tech support folks yesterday.

I'll bring this up again, though, when we have our next session, hopefully
soon.

At least I have my work laptop as a bback-up here.

Dr. Tom Behler

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Dave Carlson
via Jfw
Sent: Tuesday, June 23, 2015 11:59 PM
To: The Jaws for Windows support list.
Cc: Dave Carlson
Subject: Re: Continuing Frustration with entering text into edit fieldswhen
in forms mode using IE and Firefox on home Windows 7 PC

Tom,

This may have already been tried, but have you gone to the tools/Manage
Add-ons menu and disabled most or all of your current add-ons?

Dave Carlson
Oregonian, woodworker, Engineer, Musician, and pioneer

----- Original Message -----
From: "Tom Behler via Jfw" <jfw@lists.the-jdh.com>
To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com>
Cc: "Tom Behler" <tombehler@gmail.com>
Sent: Tuesday, June 23, 2015 08:50 PM
Subject: RE: Continuing Frustration with entering text into edit fieldswhen
in forms mode using IE and Firefox on home Windows 7 PC


Jenny:

I think this is a Jaws problem, which is why I'm trying to work with the
folks at Freedom Scientific first.

However, I am still wondering if some sort of a tool bar is operating behind
the scene, such as Bing, although neither I nor the Jaws help can find it.

So, contacting the Microsoft Accessibility Help Line may be a next step, and
I do have that number, so I'm all set on that score.

Thanks for the good suggestion.

Dr. Tom Behler


-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Gennie Eachus
via Jfw
Sent: Wednesday, June 24, 2015 12:07 AM
To: 'The Jaws for Windows support list.'
Cc: Gennie Eachus
Subject: RE: Continuing Frustration with entering text into edit fields when
in forms mode using IE and Firefox on home Windows 7 PC

Tom,

Have you talked to the people at Microsoft's disability help desk? They can
take over your computer and work on it. You might have to have sighted help
to connect because you do have to type in stuff. If you need the number, let
me know and I will look it up.

Gennie

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via
Jfw
Sent: Tuesday, June 23, 2015 1:47 PM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: RE: Continuing Frustration with entering text into edit fields when
in forms mode using IE and Firefox on home Windows 7 PC

Andre:

During one of our sessions, the tech support representative returned IE 11
back to the default settings, but that didn't seem to help.

Of course, that might not help if my IE instalation is corrupt anyway.

Will keep this suggestion in mind.

Dr. Tom Behler


-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Andre Jarreau
via Jfw
Sent: Tuesday, June 23, 2015 4:20 PM
To: 'The Jaws for Windows support list.'
Cc: Andre Jarreau
Subject: RE: Continuing Frustration with entering text into edit fields when
in forms mode using IE and Firefox on home Windows 7 PC

Tom,

You might want to try installing IE10 to see if the edit fields open
properly. If they do then it is likely IE11 on your machine is corrupt. It
kind of sounds that way.

If edit fields do not open properly then you have a good reference to work
with Freedom Scientific. Worst case Windows 7 and/or Microsoft Office might
have to be reinstalled or rebuilt in some way. Hopefully this is not the
case. Just a thought.

Andre

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via
Jfw
Sent: Tuesday, June 23, 2015 2:55 PM
To: Jaws users list; 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: Continuing Frustration with entering text into edit fields when in
forms mode using IE and Firefox on home Windows 7 PC

Hello, again, everyone.,



Well, it has been a frustrating few hours here.



I have had three phone sessions with Freedom Scientific Tech Support today,
and my problem with entering text into edit fields when in forms mode on the
internet has still not been solved.



I won't name names here, but will summarize the results of each session.



Session 1: It was suggested that, since I have Jaws 14 on the home Windows
7 PC, that I upgrade to Jaws 16. The rationale for this was that I am using
Internet Explorer 11, which was not supported until Jaws 15. The thinking
was that Jaws 16 would solve the issue. I upgraded to Jaws 16.0.3048, but
the problem still persisted, both with Internet Explorer and Firefox.



Session 2: It was suggested that the Avast antivirus software was the
problem, and was likely confflicting with Jaws. So, I un-installed avast,
using the Avast removal tool from the avast.com web site while in safe mode.
Still no change.



Session 3: After trying a number of basic settings, which all proved to
be ok, a major Jaws repair was invoked. The Jaws repair did not change the
situation. In fact, I now think Internet Explorer and Firefox actually
work a bit worse than they did before.



As a result of this last session, my case has been "escalated" to the next
level of assistance. I have been given a ticket number, and hope to hear
from FS tech support within the next day or two.



I'm sure glad I have my work laptop to use as a backup!



Dr. Tom Behler from Michigan



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Re: Forms Mode Field

Adrian Spratt
 

I tested only the first page. I got to the edit fields with e. From there, I was able to arrow down without a problem. When, instead, I entered an edit field, I got out by pressing the PC cursor key and was still able to continue arrowing down to the bottom. I'm using the latest release of JAWS 16, Win7 and IE11.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Kevin Wollenweber via Jfw
Sent: Wednesday, June 24, 2015 1:08 AM
To: jfw@lists.the-jdh.com
Cc: Kevin Wollenweber
Subject: Forms Mode Field

Speaking of trouble entering information into the forms mode field, has
anyone had trouble getting past the forms mode field on certain websites?
On the site, www.classicflix.com, I have incredible trouble getting past any
of the forms mode fields. When I pass one, the cursor darts back to the top
of the page and I'm limited to reading everything until I get to that forms
mode field! If anyone has had this problem, no matter what the site (or, if
you've had experience with the Classic Flix website), please respond and let
me know what to do about this. Again, this could easily be a JAWS issue,
again not keeping up with graphics on modern websites and how they can be
obstacles, but I'm not going to play tech savvy and diagnose a problem that
could be something totally other!



Kevin Wollenweber

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Re: Forms Mode Field

Andre Jarreau <andre.jarreau@...>
 

Kevin,

After downloading the latest J16 I get bounced around the webpage some. Not
a lot. When it happens it is very confusing for a few moments til I figure
what happened. Maybe a JAWS thing. Let us know your findings. I will do
the same.

Andre

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Kevin
Wollenweber via Jfw
Sent: Wednesday, June 24, 2015 12:08 AM
To: jfw@lists.the-jdh.com
Cc: Kevin Wollenweber
Subject: Forms Mode Field

Speaking of trouble entering information into the forms mode field, has
anyone had trouble getting past the forms mode field on certain websites?
On the site, www.classicflix.com, I have incredible trouble getting past any
of the forms mode fields. When I pass one, the cursor darts back to the top
of the page and I'm limited to reading everything until I get to that forms
mode field! If anyone has had this problem, no matter what the site (or, if
you've had experience with the Classic Flix website), please respond and let
me know what to do about this. Again, this could easily be a JAWS issue,
again not keeping up with graphics on modern websites and how they can be
obstacles, but I'm not going to play tech savvy and diagnose a problem that
could be something totally other!



Kevin Wollenweber

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Re: Forms Mode Field

Kimsan <kimsansong@...>
 

I was just able now to put in my first, last name and email address but
closed out as I had no idea wtHeck the site was all aboot.
I didn't read it, just pressed e until I hit the first field, went into
forms mode by pressing enter, filled in info, tabbed, rinsed and repeated.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Kevin
Wollenweber via Jfw
Sent: Tuesday, June 23, 2015 10:08 PM
To: jfw@lists.the-jdh.com
Cc: Kevin Wollenweber
Subject: Forms Mode Field

Speaking of trouble entering information into the forms mode field, has
anyone had trouble getting past the forms mode field on certain websites?
On the site, www.classicflix.com, I have incredible trouble getting past any
of the forms mode fields. When I pass one, the cursor darts back to the top
of the page and I'm limited to reading everything until I get to that forms
mode field! If anyone has had this problem, no matter what the site (or, if
you've had experience with the Classic Flix website), please respond and let
me know what to do about this. Again, this could easily be a JAWS issue,
again not keeping up with graphics on modern websites and how they can be
obstacles, but I'm not going to play tech savvy and diagnose a problem that
could be something totally other!



Kevin Wollenweber

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Re: About word 210

Steve Griffiths
 

Assuming you mean Word 2010, there's more than one way to navigate a table. For me, the easiest is to use the Tab key to move forward one cell, and Shift-Tab to move back. This moves you through the first row and, when you get to the last cell in the row, it moves to the first cell on the next row and so on. The text in each cell is selected as you move to it, and when you get to the last cell in the table, pressing Tab adds a new, empty row. You get warned when you're in the last cell, but it's still easy to create a new row by mistake.

My preferred method to navigate tables is to use Alt-Ctrl-arrows to move up, down, left and right by one cell. Each cell you move to is read but the content isn't selected. You can't move beyond the first or last cell of the row or column you're in, and you can't create new rows by mistake. You can jump to the first and last cell in the table with Alt-Ctrl-Home and Alt-Ctrl-End.

Bookmarks are on the Insert tab: Alt, N, K if you aren't using the virtual ribbon or Alt, I, L, B if you are. Or use the shortcut Ctrl-Shift-F5 to bypass the ribbon. All three methods open a dialogue that lists the existing bookmarks. To move to an existing bookmark, arrow to the one you want and press Enter to move to it, then Enter again to close the dialogue. Or type the name of a new bookmark and press Enter to add it, then Enter again to close the dialogue. If you're creating a new bookmark, you'll need to put your focus at the point you want the bookmark to be before you open the dialogue. The bookmark dialogue has other options. The easiest way to find out about them is to press F1 while you're in the dialogue to open Microsoft help on bookmarks. You'll be in a search area but if you press F6 twice or Shift-F6 once you'll be in the help area which is a web page. Alt-F4 when you've finished to return to Word.

Hope that helps,
Steve

---
Steve Griffiths
Senior Assistive Technology Assistant
Working from home in Lancaster
E: steve.griffiths@guidedogs.org.uk
T: 0746 871 1921

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of John Chan via Jfw
Sent: 24 June 2015 02:30
To: Jaws Mailing List
Cc: John Chan
Subject: About word 210

How do you navigate inside a table? Using jaws?. How do you create bookmarks and go to the bookmarks you create it?

Sent from Mac's iPhone
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The Guide Dogs for the Blind Association
Registered Office: Hillfields, Burghfield Common, Reading, Berkshire, RG7 3YG. A company limited by
guarantee registered in England and Wales (291646) and a charity registered in England and Wales
(209617) and Scotland (SC038979).

Tel: 0118 9835555
Website: www.guidedogs.org.uk
Email: guidedogs@guidedogs.org.uk


Forms Mode Field

Kevin Wollenweber <dancingweed@...>
 

Speaking of trouble entering information into the forms mode field, has
anyone had trouble getting past the forms mode field on certain websites?
On the site, www.classicflix.com, I have incredible trouble getting past any
of the forms mode fields. When I pass one, the cursor darts back to the top
of the page and I'm limited to reading everything until I get to that forms
mode field! If anyone has had this problem, no matter what the site (or, if
you've had experience with the Classic Flix website), please respond and let
me know what to do about this. Again, this could easily be a JAWS issue,
again not keeping up with graphics on modern websites and how they can be
obstacles, but I'm not going to play tech savvy and diagnose a problem that
could be something totally other!



Kevin Wollenweber

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Netflix

Gennie Eachus <eachusgm@...>
 

Good news! App for iOS works fine.



In defense of Netflix, they have always fixed problems in the past. I just
wish that they would fix problems before they break them.



I have subscribed to Netflix for many years. There have been several bad
sites. Eventually, they did fix them. So there is hope.



Gennie

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Re: Can't Enter Text Into Forms Mode Field

Monkey
 

SeaMonkey works quite well, but it's a bit more clunky when compared
to IE or Firefox.

On 6/23/15, Monkey <murtagh69.monkeys@gmail.com> wrote:
Honestly, I've had far more problems with Firefox. At least I can keep
an IE window open for a while without it freezing...can't say the same
for Firefox though.

On 6/23/15, Brad Martin via Jfw <jfw@lists.the-jdh.com> wrote:
I was going to say something similar. I'm not sure I buy that Jaws 14
and IE 11 argument either. After all, Tom said he also had the same
problem in Firefox.

Brad

On 6/23/2015 10:50 AM, Monkey via Jfw wrote:
That's odd...I'm using JAWS version 13 and I've got IE 11, and it
works fine for me.

On 6/23/15, Tom Behler via Jfw <jfw@lists.the-jdh.com> wrote:
Bill and all:

Stand by for more details on this.

I just called FS, and since I'm authorized for Jaws 16, I'm going to
install
it on this computer now.

Keith from FS says that my problem is that I'm running Internet
Explorer
11,
and IE 11 does not work well with Jaws 14--only 15 and 16.

I'll keep everyone posted, and please know that I appreciate all of
your
support.

Sincerely,
Dr. Tom Behler from Michigan

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Bill
White
via
Jfw
Sent: Tuesday, June 23, 2015 10:24 AM
To: The Jaws for Windows support list.
Cc: Bill White
Subject: Re: Can't Enter Text Into Forms Mode Field

Hi, Tom. There probably is some remnant of Bing in your User folder
either
in AppData, or in Roming.
Bill White billwhite92701@dslextreme.com
----- Original Message -----
From: "Tom Behler via Jfw" <jfw@lists.the-jdh.com>
To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com>
Cc: "Tom Behler" <tombehler@gmail.com>
Sent: Tuesday, June 23, 2015 6:14 AM
Subject: RE: Can't Enter Text Into Forms Mode Field


Bill:

Yes, we have checked in add/remove programs, and bing is not listed
there.

So, perhaps Bing is not the issue, unless there is some remnant of it
in my computer somewhere.

I'm really stumped on this one.

Dr. Tom Behler


-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Bill
White via Jfw
Sent: Tuesday, June 23, 2015 12:40 AM
To: The Jaws for Windows support list.
Cc: Bill White
Subject: Re: Can't Enter Text Into Forms Mode Field

Hi, Tom. Have you checked in your Control Panel where you remove
programs to see if the Bing Toolbar is listed in your installed
programs?

If it is, I would remove it.
Bill White billwhite92701@dslextreme.com
----- Original Message -----
From: "Tom Behler via Jfw" <jfw@lists.the-jdh.com>
To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com>
Cc: "Tom Behler" <tombehler@gmail.com>
Sent: Monday, June 22, 2015 7:08 PM
Subject: RE: Can't Enter Text Into Forms Mode Field


No luck there either.

I'm wondering if my problem still relates to the Bing tool bar.

I thought I had it disabled, according to some instructions I had
received, but I think I was wrong because Bing is still mentioned
when I access the internet via Internet Explorer and Firefox.

I may try switching to another home page, just to see if that makes a
difference.

Dr. Tom Behler


-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Russell
Solowoniuk via Jfw
Sent: Monday, June 22, 2015 9:45 PM
To: The Jaws for Windows support list.
Cc: Russell Solowoniuk
Subject: Re: Can't Enter Text Into Forms Mode Field

Hi,

Once you’re in forms mode try tab away from and then back to the edit
field… sometimes this will work.

Thanks,

Russell
On Jun 22, 2015, at 7:38 PM, Tom Behler via Jfw
<jfw@lists.the-jdh.com>
wrote:

Bill:

I tried this, but no joy.

I still get the higher click, which indicates to me that I'm in
forms mode, but I still can't enter text into a search or edit box.

Have tried this on google, and on several other search sites.

This is the case whether I tab or arrow down to the forms field.

Dr. Tom Behler from Michigan


-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Bill
White via Jfw
Sent: Monday, June 22, 2015 8:22 PM
To: The Jaws for Windows support list.
Cc: Bill White
Subject: Re: Can't Enter Text Into Forms Mode Field

Hi, Tom. I don't know that this would solve your particular issue,
but, sometimes, refreshing the page with the function key 5, F5,
will bring up a search box where you can enter data.
Bill White billwhite92701@dslextreme.com
----- Original Message -----
From: "Tom Behler via Jfw" <jfw@lists.the-jdh.com>
To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com>
Cc: "Tom Behler" <tombehler@gmail.com>
Sent: Monday, June 22, 2015 5:08 PM
Subject: Can't Enter Text Into Forms Mode Field


Hello, everyone.



I'm still having issues typing characters into the edit box when on
the internet with my home Windows 7 PC.



I can arrow down or tab until I hear the forms mode sound, but when
I type, nothing gets entered into the edit box.



I had someone sighted check, and nothing gets entered onto the
screen when
I
do the typing in forms mode, even though the sound indicates I'm in
forms mode.



I find the issue both in Internet Explorer and in Firefox. And, I
have tried performing searches on several different web sites where
info needs to be entered into the search box.





Is there a Jaws or other setting I should check to troubleshoot the
issue?



For the record, I'm using Jaws 14 on this particular computer.



Thank you!



Dr. Tom Behler from Michigan











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Re: Can't Enter Text Into Forms Mode Field

Monkey
 

Honestly, I've had far more problems with Firefox. At least I can keep
an IE window open for a while without it freezing...can't say the same
for Firefox though.

On 6/23/15, Brad Martin via Jfw <jfw@lists.the-jdh.com> wrote:
I was going to say something similar. I'm not sure I buy that Jaws 14
and IE 11 argument either. After all, Tom said he also had the same
problem in Firefox.

Brad

On 6/23/2015 10:50 AM, Monkey via Jfw wrote:
That's odd...I'm using JAWS version 13 and I've got IE 11, and it
works fine for me.

On 6/23/15, Tom Behler via Jfw <jfw@lists.the-jdh.com> wrote:
Bill and all:

Stand by for more details on this.

I just called FS, and since I'm authorized for Jaws 16, I'm going to
install
it on this computer now.

Keith from FS says that my problem is that I'm running Internet Explorer
11,
and IE 11 does not work well with Jaws 14--only 15 and 16.

I'll keep everyone posted, and please know that I appreciate all of your
support.

Sincerely,
Dr. Tom Behler from Michigan

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Bill White
via
Jfw
Sent: Tuesday, June 23, 2015 10:24 AM
To: The Jaws for Windows support list.
Cc: Bill White
Subject: Re: Can't Enter Text Into Forms Mode Field

Hi, Tom. There probably is some remnant of Bing in your User folder
either
in AppData, or in Roming.
Bill White billwhite92701@dslextreme.com
----- Original Message -----
From: "Tom Behler via Jfw" <jfw@lists.the-jdh.com>
To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com>
Cc: "Tom Behler" <tombehler@gmail.com>
Sent: Tuesday, June 23, 2015 6:14 AM
Subject: RE: Can't Enter Text Into Forms Mode Field


Bill:

Yes, we have checked in add/remove programs, and bing is not listed
there.

So, perhaps Bing is not the issue, unless there is some remnant of it
in my computer somewhere.

I'm really stumped on this one.

Dr. Tom Behler


-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Bill
White via Jfw
Sent: Tuesday, June 23, 2015 12:40 AM
To: The Jaws for Windows support list.
Cc: Bill White
Subject: Re: Can't Enter Text Into Forms Mode Field

Hi, Tom. Have you checked in your Control Panel where you remove
programs to see if the Bing Toolbar is listed in your installed
programs?

If it is, I would remove it.
Bill White billwhite92701@dslextreme.com
----- Original Message -----
From: "Tom Behler via Jfw" <jfw@lists.the-jdh.com>
To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com>
Cc: "Tom Behler" <tombehler@gmail.com>
Sent: Monday, June 22, 2015 7:08 PM
Subject: RE: Can't Enter Text Into Forms Mode Field


No luck there either.

I'm wondering if my problem still relates to the Bing tool bar.

I thought I had it disabled, according to some instructions I had
received, but I think I was wrong because Bing is still mentioned
when I access the internet via Internet Explorer and Firefox.

I may try switching to another home page, just to see if that makes a
difference.

Dr. Tom Behler


-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Russell
Solowoniuk via Jfw
Sent: Monday, June 22, 2015 9:45 PM
To: The Jaws for Windows support list.
Cc: Russell Solowoniuk
Subject: Re: Can't Enter Text Into Forms Mode Field

Hi,

Once you’re in forms mode try tab away from and then back to the edit
field… sometimes this will work.

Thanks,

Russell
On Jun 22, 2015, at 7:38 PM, Tom Behler via Jfw
<jfw@lists.the-jdh.com>
wrote:

Bill:

I tried this, but no joy.

I still get the higher click, which indicates to me that I'm in
forms mode, but I still can't enter text into a search or edit box.

Have tried this on google, and on several other search sites.

This is the case whether I tab or arrow down to the forms field.

Dr. Tom Behler from Michigan


-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Bill
White via Jfw
Sent: Monday, June 22, 2015 8:22 PM
To: The Jaws for Windows support list.
Cc: Bill White
Subject: Re: Can't Enter Text Into Forms Mode Field

Hi, Tom. I don't know that this would solve your particular issue,
but, sometimes, refreshing the page with the function key 5, F5,
will bring up a search box where you can enter data.
Bill White billwhite92701@dslextreme.com
----- Original Message -----
From: "Tom Behler via Jfw" <jfw@lists.the-jdh.com>
To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com>
Cc: "Tom Behler" <tombehler@gmail.com>
Sent: Monday, June 22, 2015 5:08 PM
Subject: Can't Enter Text Into Forms Mode Field


Hello, everyone.



I'm still having issues typing characters into the edit box when on
the internet with my home Windows 7 PC.



I can arrow down or tab until I hear the forms mode sound, but when
I type, nothing gets entered into the edit box.



I had someone sighted check, and nothing gets entered onto the
screen when
I
do the typing in forms mode, even though the sound indicates I'm in
forms mode.



I find the issue both in Internet Explorer and in Firefox. And, I
have tried performing searches on several different web sites where
info needs to be entered into the search box.





Is there a Jaws or other setting I should check to troubleshoot the
issue?



For the record, I'm using Jaws 14 on this particular computer.



Thank you!



Dr. Tom Behler from Michigan











---
This email has been checked for viruses by Avast antivirus software.
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Re: Continuing Frustration with entering text into edit fields when in forms mode using IE and Firefox on home Windows 7 PC

Gennie Eachus <eachusgm@...>
 

Tom,

Have you talked to the people at Microsoft's disability help desk? They can
take over your computer and work on it. You might have to have sighted help
to connect because you do have to type in stuff. If you need the number, let
me know and I will look it up.

Gennie

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via
Jfw
Sent: Tuesday, June 23, 2015 1:47 PM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: RE: Continuing Frustration with entering text into edit fields when
in forms mode using IE and Firefox on home Windows 7 PC

Andre:

During one of our sessions, the tech support representative returned IE 11
back to the default settings, but that didn't seem to help.

Of course, that might not help if my IE instalation is corrupt anyway.

Will keep this suggestion in mind.

Dr. Tom Behler


-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Andre Jarreau
via Jfw
Sent: Tuesday, June 23, 2015 4:20 PM
To: 'The Jaws for Windows support list.'
Cc: Andre Jarreau
Subject: RE: Continuing Frustration with entering text into edit fields when
in forms mode using IE and Firefox on home Windows 7 PC

Tom,

You might want to try installing IE10 to see if the edit fields open
properly. If they do then it is likely IE11 on your machine is corrupt. It
kind of sounds that way.

If edit fields do not open properly then you have a good reference to work
with Freedom Scientific. Worst case Windows 7 and/or Microsoft Office might
have to be reinstalled or rebuilt in some way. Hopefully this is not the
case. Just a thought.

Andre

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via
Jfw
Sent: Tuesday, June 23, 2015 2:55 PM
To: Jaws users list; 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: Continuing Frustration with entering text into edit fields when in
forms mode using IE and Firefox on home Windows 7 PC

Hello, again, everyone.,



Well, it has been a frustrating few hours here.



I have had three phone sessions with Freedom Scientific Tech Support today,
and my problem with entering text into edit fields when in forms mode on the
internet has still not been solved.



I won't name names here, but will summarize the results of each session.



Session 1: It was suggested that, since I have Jaws 14 on the home Windows
7 PC, that I upgrade to Jaws 16. The rationale for this was that I am using
Internet Explorer 11, which was not supported until Jaws 15. The thinking
was that Jaws 16 would solve the issue. I upgraded to Jaws 16.0.3048, but
the problem still persisted, both with Internet Explorer and Firefox.



Session 2: It was suggested that the Avast antivirus software was the
problem, and was likely confflicting with Jaws. So, I un-installed avast,
using the Avast removal tool from the avast.com web site while in safe mode.
Still no change.



Session 3: After trying a number of basic settings, which all proved to
be ok, a major Jaws repair was invoked. The Jaws repair did not change the
situation. In fact, I now think Internet Explorer and Firefox actually
work a bit worse than they did before.



As a result of this last session, my case has been "escalated" to the next
level of assistance. I have been given a ticket number, and hope to hear
from FS tech support within the next day or two.



I'm sure glad I have my work laptop to use as a backup!



Dr. Tom Behler from Michigan



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Re: Continuing Frustration with entering text into edit fieldswhen in forms mode using IE and Firefox on home Windows 7 PC

Dave...
 

Tom,

This may have already been tried, but have you gone to the tools/Manage
Add-ons menu and disabled most or all of your current add-ons?

Dave Carlson
Oregonian, woodworker, Engineer, Musician, and pioneer

----- Original Message -----
From: "Tom Behler via Jfw" <jfw@lists.the-jdh.com>
To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com>
Cc: "Tom Behler" <tombehler@gmail.com>
Sent: Tuesday, June 23, 2015 08:50 PM
Subject: RE: Continuing Frustration with entering text into edit fieldswhen
in forms mode using IE and Firefox on home Windows 7 PC


Jenny:

I think this is a Jaws problem, which is why I'm trying to work with the
folks at Freedom Scientific first.

However, I am still wondering if some sort of a tool bar is operating behind
the scene, such as Bing, although neither I nor the Jaws help can find it.

So, contacting the Microsoft Accessibility Help Line may be a next step, and
I do have that number, so I'm all set on that score.

Thanks for the good suggestion.

Dr. Tom Behler


-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Gennie Eachus
via Jfw
Sent: Wednesday, June 24, 2015 12:07 AM
To: 'The Jaws for Windows support list.'
Cc: Gennie Eachus
Subject: RE: Continuing Frustration with entering text into edit fields when
in forms mode using IE and Firefox on home Windows 7 PC

Tom,

Have you talked to the people at Microsoft's disability help desk? They can
take over your computer and work on it. You might have to have sighted help
to connect because you do have to type in stuff. If you need the number, let
me know and I will look it up.

Gennie

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via
Jfw
Sent: Tuesday, June 23, 2015 1:47 PM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: RE: Continuing Frustration with entering text into edit fields when
in forms mode using IE and Firefox on home Windows 7 PC

Andre:

During one of our sessions, the tech support representative returned IE 11
back to the default settings, but that didn't seem to help.

Of course, that might not help if my IE instalation is corrupt anyway.

Will keep this suggestion in mind.

Dr. Tom Behler


-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Andre Jarreau
via Jfw
Sent: Tuesday, June 23, 2015 4:20 PM
To: 'The Jaws for Windows support list.'
Cc: Andre Jarreau
Subject: RE: Continuing Frustration with entering text into edit fields when
in forms mode using IE and Firefox on home Windows 7 PC

Tom,

You might want to try installing IE10 to see if the edit fields open
properly. If they do then it is likely IE11 on your machine is corrupt. It
kind of sounds that way.

If edit fields do not open properly then you have a good reference to work
with Freedom Scientific. Worst case Windows 7 and/or Microsoft Office might
have to be reinstalled or rebuilt in some way. Hopefully this is not the
case. Just a thought.

Andre

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via
Jfw
Sent: Tuesday, June 23, 2015 2:55 PM
To: Jaws users list; 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: Continuing Frustration with entering text into edit fields when in
forms mode using IE and Firefox on home Windows 7 PC

Hello, again, everyone.,



Well, it has been a frustrating few hours here.



I have had three phone sessions with Freedom Scientific Tech Support today,
and my problem with entering text into edit fields when in forms mode on the
internet has still not been solved.



I won't name names here, but will summarize the results of each session.



Session 1: It was suggested that, since I have Jaws 14 on the home Windows
7 PC, that I upgrade to Jaws 16. The rationale for this was that I am using
Internet Explorer 11, which was not supported until Jaws 15. The thinking
was that Jaws 16 would solve the issue. I upgraded to Jaws 16.0.3048, but
the problem still persisted, both with Internet Explorer and Firefox.



Session 2: It was suggested that the Avast antivirus software was the
problem, and was likely confflicting with Jaws. So, I un-installed avast,
using the Avast removal tool from the avast.com web site while in safe mode.
Still no change.



Session 3: After trying a number of basic settings, which all proved to
be ok, a major Jaws repair was invoked. The Jaws repair did not change the
situation. In fact, I now think Internet Explorer and Firefox actually
work a bit worse than they did before.



As a result of this last session, my case has been "escalated" to the next
level of assistance. I have been given a ticket number, and hope to hear
from FS tech support within the next day or two.



I'm sure glad I have my work laptop to use as a backup!



Dr. Tom Behler from Michigan



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Re: Continuing Frustration with entering text into edit fields when in forms mode using IE and Firefox on home Windows 7 PC

Tom Behler
 

Jenny:

I think this is a Jaws problem, which is why I'm trying to work with the
folks at Freedom Scientific first.

However, I am still wondering if some sort of a tool bar is operating behind
the scene, such as Bing, although neither I nor the Jaws help can find it.

So, contacting the Microsoft Accessibility Help Line may be a next step, and
I do have that number, so I'm all set on that score.

Thanks for the good suggestion.

Dr. Tom Behler

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Gennie Eachus
via Jfw
Sent: Wednesday, June 24, 2015 12:07 AM
To: 'The Jaws for Windows support list.'
Cc: Gennie Eachus
Subject: RE: Continuing Frustration with entering text into edit fields when
in forms mode using IE and Firefox on home Windows 7 PC

Tom,

Have you talked to the people at Microsoft's disability help desk? They can
take over your computer and work on it. You might have to have sighted help
to connect because you do have to type in stuff. If you need the number, let
me know and I will look it up.

Gennie

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via
Jfw
Sent: Tuesday, June 23, 2015 1:47 PM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: RE: Continuing Frustration with entering text into edit fields when
in forms mode using IE and Firefox on home Windows 7 PC

Andre:

During one of our sessions, the tech support representative returned IE 11
back to the default settings, but that didn't seem to help.

Of course, that might not help if my IE instalation is corrupt anyway.

Will keep this suggestion in mind.

Dr. Tom Behler


-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Andre Jarreau
via Jfw
Sent: Tuesday, June 23, 2015 4:20 PM
To: 'The Jaws for Windows support list.'
Cc: Andre Jarreau
Subject: RE: Continuing Frustration with entering text into edit fields when
in forms mode using IE and Firefox on home Windows 7 PC

Tom,

You might want to try installing IE10 to see if the edit fields open
properly. If they do then it is likely IE11 on your machine is corrupt. It
kind of sounds that way.

If edit fields do not open properly then you have a good reference to work
with Freedom Scientific. Worst case Windows 7 and/or Microsoft Office might
have to be reinstalled or rebuilt in some way. Hopefully this is not the
case. Just a thought.

Andre

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via
Jfw
Sent: Tuesday, June 23, 2015 2:55 PM
To: Jaws users list; 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: Continuing Frustration with entering text into edit fields when in
forms mode using IE and Firefox on home Windows 7 PC

Hello, again, everyone.,



Well, it has been a frustrating few hours here.



I have had three phone sessions with Freedom Scientific Tech Support today,
and my problem with entering text into edit fields when in forms mode on the
internet has still not been solved.



I won't name names here, but will summarize the results of each session.



Session 1: It was suggested that, since I have Jaws 14 on the home Windows
7 PC, that I upgrade to Jaws 16. The rationale for this was that I am using
Internet Explorer 11, which was not supported until Jaws 15. The thinking
was that Jaws 16 would solve the issue. I upgraded to Jaws 16.0.3048, but
the problem still persisted, both with Internet Explorer and Firefox.



Session 2: It was suggested that the Avast antivirus software was the
problem, and was likely confflicting with Jaws. So, I un-installed avast,
using the Avast removal tool from the avast.com web site while in safe mode.
Still no change.



Session 3: After trying a number of basic settings, which all proved to
be ok, a major Jaws repair was invoked. The Jaws repair did not change the
situation. In fact, I now think Internet Explorer and Firefox actually
work a bit worse than they did before.



As a result of this last session, my case has been "escalated" to the next
level of assistance. I have been given a ticket number, and hope to hear
from FS tech support within the next day or two.



I'm sure glad I have my work laptop to use as a backup!



Dr. Tom Behler from Michigan



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Re: Netflix

Tim Ford
 

Hi Gennie,

Good news on the iOS version working. Maybe there is hope Netflix will fix things for us old-fashioned Windows computer users.

Tim Ford

-----Original Message-----
From: Gennie Eachus via Jfw
Sent: Tuesday, June 23, 2015 9:37 PM
To: jfw@lists.the-jdh.com
Cc: Gennie Eachus
Subject: Netflix

Good news! App for iOS works fine.



In defense of Netflix, they have always fixed problems in the past. I just
wish that they would fix problems before they break them.



I have subscribed to Netflix for many years. There have been several bad
sites. Eventually, they did fix them. So there is hope.



Gennie

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About word 210

John Chan <aznboyz4sho@...>
 

How do you navigate inside a table? Using jaws?. How do you create bookmarks and go to the bookmarks you create it?

Sent from Mac's iPhone


Re: Continuing Frustration with entering text into edit fields when in forms mode using IE and Firefox on home Windows 7 PC

Tom Behler
 

Brad:

I can try turning off the virtual cursor as a work-around,
And will let you know what happens.

Right now, I'm kind of leary to use the computer that's giving me the
issues, since it has no anti-virus software on it.

Regarding the issue of whether someone sighted can enter texxt into the edit
fields when in Internet Explorer or Firefox, the answer is yes. When Jaws
is disabled, this is not a problem for a sighted user.

Dr. Tom Behler

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Brad Martin
via Jfw
Sent: Tuesday, June 23, 2015 7:55 PM
To: The Jaws for Windows support list.
Cc: Brad Martin
Subject: Re: Continuing Frustration with entering text into edit fields when
in forms mode using IE and Firefox on home Windows 7 PC

Tom,

If this works, it would be a workaround rather than a solution. I sometimes
have to do this in particular websites using Firefox, particular those that
use something called "application mode." When you get to the edit field,
what happens if you press Insert Z to turn off the virtual cursors. Then
when you're done, you'll have to use Insert Z again to reactivate the
virtual cursor.

I would also like to know if a sighted person can enter text into the same
form fields if JAWS is not running. Wondering if maybe it's just an issue
entering data completely?

Brad

On 6/23/2015 2:55 PM, Tom Behler via Jfw wrote:
Hello, again, everyone.,



Well, it has been a frustrating few hours here.



I have had three phone sessions with Freedom Scientific Tech Support
today, and my problem with entering text into edit fields when in
forms mode on the internet has still not been solved.



I won't name names here, but will summarize the results of each session.



Session 1: It was suggested that, since I have Jaws 14 on the home
Windows
7 PC, that I upgrade to Jaws 16. The rationale for this was that I am
using Internet Explorer 11, which was not supported until Jaws 15.
The thinking was that Jaws 16 would solve the issue. I upgraded to
Jaws 16.0.3048, but the problem still persisted, both with Internet
Explorer and Firefox.



Session 2: It was suggested that the Avast antivirus software was the
problem, and was likely confflicting with Jaws. So, I un-installed
avast, using the Avast removal tool from the avast.com web site while in
safe mode.
Still no change.



Session 3: After trying a number of basic settings, which all
proved to be ok, a major Jaws repair was invoked. The Jaws repair did
not change the situation. In fact, I now think Internet Explorer and
Firefox actually work a bit worse than they did before.



As a result of this last session, my case has been "escalated" to the
next level of assistance. I have been given a ticket number, and hope
to hear from FS tech support within the next day or two.



I'm sure glad I have my work laptop to use as a backup!



Dr. Tom Behler from Michigan



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brad@formyfriends.org <mailto:brad@formyfriends.org> My Facebook page where
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