Date   

Re: Can't Enter Text Into Forms Mode Field

Andre Jarreau <andre.jarreau@...>
 

Hey Bill, would Bing show up in the task manager if it were being used on
Tom's machine? I think he is running J14. What about the task bar. Would
this show up as well? If these do appear then listers could better help
with suggestions.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via
Jfw
Sent: Monday, June 22, 2015 9:12 PM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: RE: Can't Enter Text Into Forms Mode Field

I'm sorry, Andre, but this did not work for me either.

Very strange and very frustrating.

This is a problem that I don't recall having, until relatively recently.

Dr. Tom Behler


-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Andre Jarreau
via Jfw
Sent: Monday, June 22, 2015 9:57 PM
To: 'The Jaws for Windows support list.'
Cc: Andre Jarreau
Subject: RE: Can't Enter Text Into Forms Mode Field

Hey Tom,

Starting at the top of the web page. I sometimes just hit the "e" key and
it takes me directly to an edit field. Then arrow up and down to open the
edit box. Repeat e key for multiple edit fields. Might be a long shot but
might work. Good luck.

Andre

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via
Jfw
Sent: Monday, June 22, 2015 8:38 PM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: RE: Can't Enter Text Into Forms Mode Field

Bill:

I tried this, but no joy.

I still get the higher click, which indicates to me that I'm in forms mode,
but I still can't enter text into a search or edit box.

Have tried this on google, and on several other search sites.

This is the case whether I tab or arrow down to the forms field.

Dr. Tom Behler from Michigan


-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Bill White via
Jfw
Sent: Monday, June 22, 2015 8:22 PM
To: The Jaws for Windows support list.
Cc: Bill White
Subject: Re: Can't Enter Text Into Forms Mode Field

Hi, Tom. I don't know that this would solve your particular issue, but,
sometimes, refreshing the page with the function key 5, F5, will bring up a
search box where you can enter data.
Bill White billwhite92701@dslextreme.com
----- Original Message -----
From: "Tom Behler via Jfw" <jfw@lists.the-jdh.com>
To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com>
Cc: "Tom Behler" <tombehler@gmail.com>
Sent: Monday, June 22, 2015 5:08 PM
Subject: Can't Enter Text Into Forms Mode Field


Hello, everyone.



I'm still having issues typing characters into the edit box when on
the internet with my home Windows 7 PC.



I can arrow down or tab until I hear the forms mode sound, but when I
type, nothing gets entered into the edit box.



I had someone sighted check, and nothing gets entered onto the screen
when
I
do the typing in forms mode, even though the sound indicates I'm in
forms mode.



I find the issue both in Internet Explorer and in Firefox. And, I
have tried performing searches on several different web sites where
info needs to be entered into the search box.





Is there a Jaws or other setting I should check to troubleshoot the issue?



For the record, I'm using Jaws 14 on this particular computer.



Thank you!



Dr. Tom Behler from Michigan











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Re: Can't Enter Text Into Forms Mode Field

Andre Jarreau <andre.jarreau@...>
 

Hey Bill, would Bing show up in the task manager if it were being used on
Tom's machine? I think he is running J14. What about the task bar. Would
this show up as well? If these do appear then listers could better help
with suggestions.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via
Jfw
Sent: Monday, June 22, 2015 9:12 PM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: RE: Can't Enter Text Into Forms Mode Field

I'm sorry, Andre, but this did not work for me either.

Very strange and very frustrating.

This is a problem that I don't recall having, until relatively recently.

Dr. Tom Behler


-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Andre Jarreau
via Jfw
Sent: Monday, June 22, 2015 9:57 PM
To: 'The Jaws for Windows support list.'
Cc: Andre Jarreau
Subject: RE: Can't Enter Text Into Forms Mode Field

Hey Tom,

Starting at the top of the web page. I sometimes just hit the "e" key and
it takes me directly to an edit field. Then arrow up and down to open the
edit box. Repeat e key for multiple edit fields. Might be a long shot but
might work. Good luck.

Andre

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via
Jfw
Sent: Monday, June 22, 2015 8:38 PM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: RE: Can't Enter Text Into Forms Mode Field

Bill:

I tried this, but no joy.

I still get the higher click, which indicates to me that I'm in forms mode,
but I still can't enter text into a search or edit box.

Have tried this on google, and on several other search sites.

This is the case whether I tab or arrow down to the forms field.

Dr. Tom Behler from Michigan


-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Bill White via
Jfw
Sent: Monday, June 22, 2015 8:22 PM
To: The Jaws for Windows support list.
Cc: Bill White
Subject: Re: Can't Enter Text Into Forms Mode Field

Hi, Tom. I don't know that this would solve your particular issue, but,
sometimes, refreshing the page with the function key 5, F5, will bring up a
search box where you can enter data.
Bill White billwhite92701@dslextreme.com
----- Original Message -----
From: "Tom Behler via Jfw" <jfw@lists.the-jdh.com>
To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com>
Cc: "Tom Behler" <tombehler@gmail.com>
Sent: Monday, June 22, 2015 5:08 PM
Subject: Can't Enter Text Into Forms Mode Field


Hello, everyone.



I'm still having issues typing characters into the edit box when on
the internet with my home Windows 7 PC.



I can arrow down or tab until I hear the forms mode sound, but when I
type, nothing gets entered into the edit box.



I had someone sighted check, and nothing gets entered onto the screen
when
I
do the typing in forms mode, even though the sound indicates I'm in
forms mode.



I find the issue both in Internet Explorer and in Firefox. And, I
have tried performing searches on several different web sites where
info needs to be entered into the search box.





Is there a Jaws or other setting I should check to troubleshoot the issue?



For the record, I'm using Jaws 14 on this particular computer.



Thank you!



Dr. Tom Behler from Michigan











---
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Re: Keeping Up With Technology

Andre Jarreau <andre.jarreau@...>
 

Well said. Dollars Make Sense. Nothing can happen without them. People
have to get paid.

Yes we lag behind. We must all do work arounds until the tech can catch up.
It's the nature of the beast. Greatfully no matter how difficult, at least
there is a beast to work with.

Andre

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Brad Martin
via Jfw
Sent: Monday, June 22, 2015 8:34 PM
To: The Jaws for Windows support list.
Cc: Brad Martin
Subject: Re: Keeping Up With Technology

I can't really fault Freedom Scientific for this. Designers do crazier
and crazier things with software and websites every day, and the people
at FS aren't psychic. It's been this way since before I got into
computers I'm sure, and that was 1992. You can't redesign software to
fix a problem until the problem exists. So what happens. A new version
of Windows comes out, and then JAWS has to be rewritten to handle the
new stuff. A new version of Office comes out replacing menus with
ribbons, and again, the software has to be rewritten to deal with the
new layout. Netflix changes their website, and again something has to be
tweaked to handle the new wrinkle. If the site designer would use Alt
tags on their graphics, graphical links wouldn't be an issue.

The other side of that coin is that you have to do your part, and that
means updating to the latest version of JAWS if you want the latest
fixes to the latest problems. I don't generally update to every new
release, because for what I do, I can usually skip five or so versions.
It's cheaper that way, and I don't feel like I'm missing out. If you're
more on the cutting edge of technology, you may have to update more
frequently.

Which brings me to my final point of the night. People gripe about the
cost of assistive technology, but as rapidly as things change,
programmers are always having to work writing code to accommodate those
new features and problems. And unlike, say, Microsoft Office, which
people use by the millions and millions of copies, assistive technology
has an extremely small market share. People want the very latest and
greatest, and they want the software authors to work for free.

Is what we have perfect? No. But if you were using JAWS back in the days
of Internet Explorer 3.0, you remember when the only way to read a news
article was with the JAWS cursor (there was no virtual cursor), and you
had to read three or four columns of articles at one time with all the
stories mixed together. We've come soooooo far since 1997 when I started
teaching people how to use the Internet. When you step back eighteen
years, it's really quite amazing how rapidly our technology catches up
with the rest of the world compared to how long it used to take.

Brad

On 6/22/2015 6:25 PM, Kevin Wollenweber via Jfw wrote:
You know, with all the hardships that I read within this EList, especially
regarding Netflix and other such sites-I know I'm having my share of woes
regarding these-I think the fault lay not only with sites like Netflix
that
change configurations as often as they change their underwear, but also
with
Freedom Scientific for not keeping the programs compatible and current
with
a lot of new programs and changing graphics. If screenreaders were able
to
recognize changing graphics, I think things would be a lot more
accessible.
No one saw this Netflix change coming; I mean, the site is definitely
changed completely to the point where I cannot find my DVD queue; if they
were phasing out the DVD queue, news of this should have been announced to
subscribers long ago, but if this is merely a configuration issue where
more
is made of graphics, well, then I guess that, right now, they'll lose a
lot
of subscribers who can't figure out the situation, but my hope is that
screenreading software is keeping up with the times, because they're
certainly *NOT* slowing down for us.



Kevin

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brad@formyfriends.org <mailto:brad@formyfriends.org>
My Facebook page where I post online shopping coupons and deals:
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Re: Keeping Up With Technology

Michal Nowicki <mnowicki4@...>
 

"Skipping five or so versions" is not cheaper if, all of a sudden, a new
version comes out containing something you really want or need. It would be
cheaper if FS charged a flat upgrade fee, but that's not the case; the older
the version, the greater the cost of upgrading to the newest release. That
is why I always keep my license up-to-date, even if a particular release
does not contain any new features I feel I'll need.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Brad Martin
via Jfw
Sent: Monday, June 22, 2015 8:34 PM
To: The Jaws for Windows support list.
Cc: Brad Martin
Subject: Re: Keeping Up With Technology

I can't really fault Freedom Scientific for this. Designers do crazier and
crazier things with software and websites every day, and the people at FS
aren't psychic. It's been this way since before I got into computers I'm
sure, and that was 1992. You can't redesign software to fix a problem until
the problem exists. So what happens. A new version of Windows comes out, and
then JAWS has to be rewritten to handle the new stuff. A new version of
Office comes out replacing menus with ribbons, and again, the software has
to be rewritten to deal with the new layout. Netflix changes their website,
and again something has to be tweaked to handle the new wrinkle. If the site
designer would use Alt tags on their graphics, graphical links wouldn't be
an issue.

The other side of that coin is that you have to do your part, and that means
updating to the latest version of JAWS if you want the latest fixes to the
latest problems. I don't generally update to every new release, because for
what I do, I can usually skip five or so versions.
It's cheaper that way, and I don't feel like I'm missing out. If you're more
on the cutting edge of technology, you may have to update more frequently.

Which brings me to my final point of the night. People gripe about the cost
of assistive technology, but as rapidly as things change, programmers are
always having to work writing code to accommodate those new features and
problems. And unlike, say, Microsoft Office, which people use by the
millions and millions of copies, assistive technology has an extremely small
market share. People want the very latest and greatest, and they want the
software authors to work for free.

Is what we have perfect? No. But if you were using JAWS back in the days of
Internet Explorer 3.0, you remember when the only way to read a news article
was with the JAWS cursor (there was no virtual cursor), and you had to read
three or four columns of articles at one time with all the stories mixed
together. We've come soooooo far since 1997 when I started teaching people
how to use the Internet. When you step back eighteen years, it's really
quite amazing how rapidly our technology catches up with the rest of the
world compared to how long it used to take.

Brad

On 6/22/2015 6:25 PM, Kevin Wollenweber via Jfw wrote:
You know, with all the hardships that I read within this EList,
especially regarding Netflix and other such sites-I know I'm having my
share of woes regarding these-I think the fault lay not only with
sites like Netflix that change configurations as often as they change
their underwear, but also with Freedom Scientific for not keeping the
programs compatible and current with a lot of new programs and
changing graphics. If screenreaders were able to recognize changing
graphics, I think things would be a lot more accessible.
No one saw this Netflix change coming; I mean, the site is definitely
changed completely to the point where I cannot find my DVD queue; if
they were phasing out the DVD queue, news of this should have been
announced to subscribers long ago, but if this is merely a
configuration issue where more is made of graphics, well, then I guess
that, right now, they'll lose a lot of subscribers who can't figure
out the situation, but my hope is that screenreading software is
keeping up with the times, because they're certainly *NOT* slowing down
for us.



Kevin

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brad@formyfriends.org <mailto:brad@formyfriends.org> My Facebook page where
I post online shopping coupons and deals:
facebook.com/ucoupons <http://www.facebook.com/ucoupons>
My SmarterBucks signup link <http://bit.ly/1w5FCPu>
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Re: Keeping Up With Technology

Andre Jarreau <andre.jarreau@...>
 

Well said. Dollars Make Sense. Nothing can happen without them. People
have to get paid.

Yes we lag behind. We must all do work arounds until the tech can catch up.
It's the nature of the beast. Greatfully no matter how difficult, at least
there is a beast to work with.

Andre

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Brad Martin
via Jfw
Sent: Monday, June 22, 2015 8:34 PM
To: The Jaws for Windows support list.
Cc: Brad Martin
Subject: Re: Keeping Up With Technology

I can't really fault Freedom Scientific for this. Designers do crazier
and crazier things with software and websites every day, and the people
at FS aren't psychic. It's been this way since before I got into
computers I'm sure, and that was 1992. You can't redesign software to
fix a problem until the problem exists. So what happens. A new version
of Windows comes out, and then JAWS has to be rewritten to handle the
new stuff. A new version of Office comes out replacing menus with
ribbons, and again, the software has to be rewritten to deal with the
new layout. Netflix changes their website, and again something has to be
tweaked to handle the new wrinkle. If the site designer would use Alt
tags on their graphics, graphical links wouldn't be an issue.

The other side of that coin is that you have to do your part, and that
means updating to the latest version of JAWS if you want the latest
fixes to the latest problems. I don't generally update to every new
release, because for what I do, I can usually skip five or so versions.
It's cheaper that way, and I don't feel like I'm missing out. If you're
more on the cutting edge of technology, you may have to update more
frequently.

Which brings me to my final point of the night. People gripe about the
cost of assistive technology, but as rapidly as things change,
programmers are always having to work writing code to accommodate those
new features and problems. And unlike, say, Microsoft Office, which
people use by the millions and millions of copies, assistive technology
has an extremely small market share. People want the very latest and
greatest, and they want the software authors to work for free.

Is what we have perfect? No. But if you were using JAWS back in the days
of Internet Explorer 3.0, you remember when the only way to read a news
article was with the JAWS cursor (there was no virtual cursor), and you
had to read three or four columns of articles at one time with all the
stories mixed together. We've come soooooo far since 1997 when I started
teaching people how to use the Internet. When you step back eighteen
years, it's really quite amazing how rapidly our technology catches up
with the rest of the world compared to how long it used to take.

Brad

On 6/22/2015 6:25 PM, Kevin Wollenweber via Jfw wrote:
You know, with all the hardships that I read within this EList, especially
regarding Netflix and other such sites-I know I'm having my share of woes
regarding these-I think the fault lay not only with sites like Netflix
that
change configurations as often as they change their underwear, but also
with
Freedom Scientific for not keeping the programs compatible and current
with
a lot of new programs and changing graphics. If screenreaders were able
to
recognize changing graphics, I think things would be a lot more
accessible.
No one saw this Netflix change coming; I mean, the site is definitely
changed completely to the point where I cannot find my DVD queue; if they
were phasing out the DVD queue, news of this should have been announced to
subscribers long ago, but if this is merely a configuration issue where
more
is made of graphics, well, then I guess that, right now, they'll lose a
lot
of subscribers who can't figure out the situation, but my hope is that
screenreading software is keeping up with the times, because they're
certainly *NOT* slowing down for us.



Kevin

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Brad Martin
brad@formyfriends.org <mailto:brad@formyfriends.org>
My Facebook page where I post online shopping coupons and deals:
facebook.com/ucoupons <http://www.facebook.com/ucoupons>
My SmarterBucks signup link <http://bit.ly/1w5FCPu>
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Re: Can't Enter Text Into Forms Mode Field

Tom Behler
 

Ann:

I tried closing, and then reloading Jaws, but again, no luck.

I'm sorry to be such a pain about this, and I want everyone to know your
suggestions are being tried and taken seriously.

I also tried another home page to see if anything would work, but apparently
not.

I may have to call Freedom Scientific on this one in the morning.

I am still wondering if my problem has something to do with that darn Bing
search tool bar which I thought I had disabled.

I don't have this problem at all on my work laptop which has Windows 7 and
Jaws 16.

Dr. Tom Behler

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Ann Byrne via
Jfw
Sent: Monday, June 22, 2015 10:13 PM
To: The Jaws for Windows support list.
Cc: Ann Byrne
Subject: RE: Can't Enter Text Into Forms Mode Field

Try unloading/reloading JAWS. sometimes if it has been running a while it
has a brain cramp. Press insert-windows key-f4, and wait about fifteen
seconds. JAWS will shut itself down, clear its head, and restart.

and maybe it won't help at all, but maybe it will.

Good luck!

At 09:02 PM 6/22/2015, you wrote:
I thought I had tried the space bar before, but just to be sure, I
tried it again. Still no luck.

Again, I get the higher click that indicates I'm in forms mode, but no
text gets entered when I type.

Hitting F5 to refresh the screen doesn't help either.

Dr. Tom Behler


-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of j Bron
via Jfw
Sent: Monday, June 22, 2015 8:47 PM
To: 'The Jaws for Windows support list.'
Cc: j Bron
Subject: RE: Can't Enter Text Into Forms Mode Field

This might sound stupid but for the past year I hit the space bar
instead of the enter key to get forms mode. Good luck!

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom
Behler via Jfw
Sent: Monday, June 22, 2015 8:08 PM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: Can't Enter Text Into Forms Mode Field

Hello, everyone.



I'm still having issues typing characters into the edit box when on the
internet with my home Windows 7 PC.



I can arrow down or tab until I hear the forms mode sound, but when I
type, nothing gets entered into the edit box.



I had someone sighted check, and nothing gets entered onto the screen
when I do the typing in forms mode, even though the sound indicates I'm
in forms mode.



I find the issue both in Internet Explorer and in Firefox. And, I have
tried performing searches on several different web sites where info
needs to be entered into the search box.





Is there a Jaws or other setting I should check to troubleshoot the issue?



For the record, I'm using Jaws 14 on this particular computer.



Thank you!



Dr. Tom Behler from Michigan











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Re: Keeping Up With Technology

Daniel McBride
 

Brad:

Just my two cents worth. In the 13 years that I have been computer literate,
I do not believe that these constant changes have as much to do with the
"cutting edge of technology" as it does with "going over the edge for
profits". The constant changes accomplish little more than earning profits
for the shareholders and owners.

Daniel

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Brad Martin
via Jfw
Sent: Monday, June 22, 2015 8:34 PM
To: The Jaws for Windows support list.
Cc: Brad Martin
Subject: Re: Keeping Up With Technology

I can't really fault Freedom Scientific for this. Designers do crazier and
crazier things with software and websites every day, and the people at FS
aren't psychic. It's been this way since before I got into computers I'm
sure, and that was 1992. You can't redesign software to fix a problem until
the problem exists. So what happens. A new version of Windows comes out, and
then JAWS has to be rewritten to handle the new stuff. A new version of
Office comes out replacing menus with ribbons, and again, the software has
to be rewritten to deal with the new layout. Netflix changes their website,
and again something has to be tweaked to handle the new wrinkle. If the site
designer would use Alt tags on their graphics, graphical links wouldn't be
an issue.

The other side of that coin is that you have to do your part, and that means
updating to the latest version of JAWS if you want the latest fixes to the
latest problems. I don't generally update to every new release, because for
what I do, I can usually skip five or so versions.
It's cheaper that way, and I don't feel like I'm missing out. If you're more
on the cutting edge of technology, you may have to update more frequently.

Which brings me to my final point of the night. People gripe about the cost
of assistive technology, but as rapidly as things change, programmers are
always having to work writing code to accommodate those new features and
problems. And unlike, say, Microsoft Office, which people use by the
millions and millions of copies, assistive technology has an extremely small
market share. People want the very latest and greatest, and they want the
software authors to work for free.

Is what we have perfect? No. But if you were using JAWS back in the days of
Internet Explorer 3.0, you remember when the only way to read a news article
was with the JAWS cursor (there was no virtual cursor), and you had to read
three or four columns of articles at one time with all the stories mixed
together. We've come soooooo far since 1997 when I started teaching people
how to use the Internet. When you step back eighteen years, it's really
quite amazing how rapidly our technology catches up with the rest of the
world compared to how long it used to take.

Brad

On 6/22/2015 6:25 PM, Kevin Wollenweber via Jfw wrote:
You know, with all the hardships that I read within this EList,
especially regarding Netflix and other such sites-I know I'm having my
share of woes regarding these-I think the fault lay not only with
sites like Netflix that change configurations as often as they change
their underwear, but also with Freedom Scientific for not keeping the
programs compatible and current with a lot of new programs and
changing graphics. If screenreaders were able to recognize changing
graphics, I think things would be a lot more accessible.
No one saw this Netflix change coming; I mean, the site is definitely
changed completely to the point where I cannot find my DVD queue; if
they were phasing out the DVD queue, news of this should have been
announced to subscribers long ago, but if this is merely a
configuration issue where more is made of graphics, well, then I guess
that, right now, they'll lose a lot of subscribers who can't figure
out the situation, but my hope is that screenreading software is
keeping up with the times, because they're certainly *NOT* slowing down
for us.



Kevin

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brad@formyfriends.org <mailto:brad@formyfriends.org> My Facebook page where
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Re: Can't Enter Text Into Forms Mode Field

Ann Byrne
 

Try unloading/reloading JAWS. sometimes if it has been running a while it has a brain cramp. Press insert-windows key-f4, and wait about fifteen seconds. JAWS will shut itself down, clear its head, and restart.

and maybe it won't help at all, but maybe it will.

Good luck!

At 09:02 PM 6/22/2015, you wrote:
I thought I had tried the space bar before, but just to be sure, I tried it
again. Still no luck.

Again, I get the higher click that indicates I'm in forms mode, but no text
gets entered when I type.

Hitting F5 to refresh the screen doesn't help either.

Dr. Tom Behler


-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of j Bron via Jfw
Sent: Monday, June 22, 2015 8:47 PM
To: 'The Jaws for Windows support list.'
Cc: j Bron
Subject: RE: Can't Enter Text Into Forms Mode Field

This might sound stupid but for the past year I hit the space bar instead of
the enter key to get forms mode. Good luck!

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via
Jfw
Sent: Monday, June 22, 2015 8:08 PM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: Can't Enter Text Into Forms Mode Field

Hello, everyone.



I'm still having issues typing characters into the edit box when on the
internet with my home Windows 7 PC.



I can arrow down or tab until I hear the forms mode sound, but when I type,
nothing gets entered into the edit box.



I had someone sighted check, and nothing gets entered onto the screen when I
do the typing in forms mode, even though the sound indicates I'm in forms
mode.



I find the issue both in Internet Explorer and in Firefox. And, I have
tried performing searches on several different web sites where info needs to
be entered into the search box.





Is there a Jaws or other setting I should check to troubleshoot the issue?



For the record, I'm using Jaws 14 on this particular computer.



Thank you!



Dr. Tom Behler from Michigan











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Re: Can't Enter Text Into Forms Mode Field

Tom Behler
 

I'm sorry, Andre, but this did not work for me either.

Very strange and very frustrating.

This is a problem that I don't recall having, until relatively recently.

Dr. Tom Behler

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Andre Jarreau
via Jfw
Sent: Monday, June 22, 2015 9:57 PM
To: 'The Jaws for Windows support list.'
Cc: Andre Jarreau
Subject: RE: Can't Enter Text Into Forms Mode Field

Hey Tom,

Starting at the top of the web page. I sometimes just hit the "e" key and
it takes me directly to an edit field. Then arrow up and down to open the
edit box. Repeat e key for multiple edit fields. Might be a long shot but
might work. Good luck.

Andre

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via
Jfw
Sent: Monday, June 22, 2015 8:38 PM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: RE: Can't Enter Text Into Forms Mode Field

Bill:

I tried this, but no joy.

I still get the higher click, which indicates to me that I'm in forms mode,
but I still can't enter text into a search or edit box.

Have tried this on google, and on several other search sites.

This is the case whether I tab or arrow down to the forms field.

Dr. Tom Behler from Michigan


-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Bill White via
Jfw
Sent: Monday, June 22, 2015 8:22 PM
To: The Jaws for Windows support list.
Cc: Bill White
Subject: Re: Can't Enter Text Into Forms Mode Field

Hi, Tom. I don't know that this would solve your particular issue, but,
sometimes, refreshing the page with the function key 5, F5, will bring up a
search box where you can enter data.
Bill White billwhite92701@dslextreme.com
----- Original Message -----
From: "Tom Behler via Jfw" <jfw@lists.the-jdh.com>
To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com>
Cc: "Tom Behler" <tombehler@gmail.com>
Sent: Monday, June 22, 2015 5:08 PM
Subject: Can't Enter Text Into Forms Mode Field


Hello, everyone.



I'm still having issues typing characters into the edit box when on
the internet with my home Windows 7 PC.



I can arrow down or tab until I hear the forms mode sound, but when I
type, nothing gets entered into the edit box.



I had someone sighted check, and nothing gets entered onto the screen
when
I
do the typing in forms mode, even though the sound indicates I'm in
forms mode.



I find the issue both in Internet Explorer and in Firefox. And, I
have tried performing searches on several different web sites where
info needs to be entered into the search box.





Is there a Jaws or other setting I should check to troubleshoot the issue?



For the record, I'm using Jaws 14 on this particular computer.



Thank you!



Dr. Tom Behler from Michigan











---
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Re: Can't Enter Text Into Forms Mode Field

Tom Behler
 

No luck there either.

I'm wondering if my problem still relates to the Bing tool bar.

I thought I had it disabled, according to some instructions I had received, but I think I was wrong because Bing is still mentioned when I access the internet via Internet Explorer and Firefox.

I may try switching to another home page, just to see if that makes a difference.

Dr. Tom Behler

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Russell Solowoniuk via Jfw
Sent: Monday, June 22, 2015 9:45 PM
To: The Jaws for Windows support list.
Cc: Russell Solowoniuk
Subject: Re: Can't Enter Text Into Forms Mode Field

Hi,

Once you’re in forms mode try tab away from and then back to the edit field… sometimes this will work.

Thanks,

Russell
On Jun 22, 2015, at 7:38 PM, Tom Behler via Jfw <jfw@lists.the-jdh.com> wrote:

Bill:

I tried this, but no joy.

I still get the higher click, which indicates to me that I'm in forms
mode, but I still can't enter text into a search or edit box.

Have tried this on google, and on several other search sites.

This is the case whether I tab or arrow down to the forms field.

Dr. Tom Behler from Michigan


-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Bill
White via Jfw
Sent: Monday, June 22, 2015 8:22 PM
To: The Jaws for Windows support list.
Cc: Bill White
Subject: Re: Can't Enter Text Into Forms Mode Field

Hi, Tom. I don't know that this would solve your particular issue,
but, sometimes, refreshing the page with the function key 5, F5, will
bring up a search box where you can enter data.
Bill White billwhite92701@dslextreme.com
----- Original Message -----
From: "Tom Behler via Jfw" <jfw@lists.the-jdh.com>
To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com>
Cc: "Tom Behler" <tombehler@gmail.com>
Sent: Monday, June 22, 2015 5:08 PM
Subject: Can't Enter Text Into Forms Mode Field


Hello, everyone.



I'm still having issues typing characters into the edit box when on
the internet with my home Windows 7 PC.



I can arrow down or tab until I hear the forms mode sound, but when I
type, nothing gets entered into the edit box.



I had someone sighted check, and nothing gets entered onto the screen
when
I
do the typing in forms mode, even though the sound indicates I'm in
forms mode.



I find the issue both in Internet Explorer and in Firefox. And, I
have tried performing searches on several different web sites where
info needs to be entered into the search box.





Is there a Jaws or other setting I should check to troubleshoot the issue?



For the record, I'm using Jaws 14 on this particular computer.



Thank you!



Dr. Tom Behler from Michigan











---
This email has been checked for viruses by Avast antivirus software.
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Re: Can't Enter Text Into Forms Mode Field

Tom Behler
 

I thought I had tried the space bar before, but just to be sure, I tried it
again. Still no luck.

Again, I get the higher click that indicates I'm in forms mode, but no text
gets entered when I type.

Hitting F5 to refresh the screen doesn't help either.

Dr. Tom Behler

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of j Bron via Jfw
Sent: Monday, June 22, 2015 8:47 PM
To: 'The Jaws for Windows support list.'
Cc: j Bron
Subject: RE: Can't Enter Text Into Forms Mode Field

This might sound stupid but for the past year I hit the space bar instead of
the enter key to get forms mode. Good luck!

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via
Jfw
Sent: Monday, June 22, 2015 8:08 PM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: Can't Enter Text Into Forms Mode Field

Hello, everyone.



I'm still having issues typing characters into the edit box when on the
internet with my home Windows 7 PC.



I can arrow down or tab until I hear the forms mode sound, but when I type,
nothing gets entered into the edit box.



I had someone sighted check, and nothing gets entered onto the screen when I
do the typing in forms mode, even though the sound indicates I'm in forms
mode.



I find the issue both in Internet Explorer and in Firefox. And, I have
tried performing searches on several different web sites where info needs to
be entered into the search box.





Is there a Jaws or other setting I should check to troubleshoot the issue?



For the record, I'm using Jaws 14 on this particular computer.



Thank you!



Dr. Tom Behler from Michigan


Re: Can't Enter Text Into Forms Mode Field

Andre Jarreau <andre.jarreau@...>
 

Hey Tom,

Starting at the top of the web page. I sometimes just hit the "e" key and
it takes me directly to an edit field. Then arrow up and down to open the
edit box. Repeat e key for multiple edit fields. Might be a long shot but
might work. Good luck.

Andre

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via
Jfw
Sent: Monday, June 22, 2015 8:38 PM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: RE: Can't Enter Text Into Forms Mode Field

Bill:

I tried this, but no joy.

I still get the higher click, which indicates to me that I'm in forms mode,
but I still can't enter text into a search or edit box.

Have tried this on google, and on several other search sites.

This is the case whether I tab or arrow down to the forms field.

Dr. Tom Behler from Michigan


-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Bill White via
Jfw
Sent: Monday, June 22, 2015 8:22 PM
To: The Jaws for Windows support list.
Cc: Bill White
Subject: Re: Can't Enter Text Into Forms Mode Field

Hi, Tom. I don't know that this would solve your particular issue, but,
sometimes, refreshing the page with the function key 5, F5, will bring up a
search box where you can enter data.
Bill White billwhite92701@dslextreme.com
----- Original Message -----
From: "Tom Behler via Jfw" <jfw@lists.the-jdh.com>
To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com>
Cc: "Tom Behler" <tombehler@gmail.com>
Sent: Monday, June 22, 2015 5:08 PM
Subject: Can't Enter Text Into Forms Mode Field


Hello, everyone.



I'm still having issues typing characters into the edit box when on
the internet with my home Windows 7 PC.



I can arrow down or tab until I hear the forms mode sound, but when I
type, nothing gets entered into the edit box.



I had someone sighted check, and nothing gets entered onto the screen when
I
do the typing in forms mode, even though the sound indicates I'm in forms
mode.



I find the issue both in Internet Explorer and in Firefox. And, I have
tried performing searches on several different web sites where info needs
to
be entered into the search box.





Is there a Jaws or other setting I should check to troubleshoot the issue?



For the record, I'm using Jaws 14 on this particular computer.



Thank you!



Dr. Tom Behler from Michigan











---
This email has been checked for viruses by Avast antivirus software.
https://www.avast.com/antivirus
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The message was checked by ESET NOD32 Antivirus.

http://www.eset.com



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The message was checked by ESET NOD32 Antivirus.

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Re: Keeping Up With Technology

Gennie Eachus <eachusgm@...>
 

Hi,
If you go to the following link, you can access your cue. Haven't tried
searching or adding to cue yet.

http://dvd.netflix.com/Queue?prioritized=true&qtype=DD

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Kevin
Wollenweber via Jfw
Sent: Monday, June 22, 2015 4:26 PM
To: jfw@lists.the-jdh.com
Cc: Kevin Wollenweber
Subject: Keeping Up With Technology

You know, with all the hardships that I read within this EList, especially
regarding Netflix and other such sites-I know I'm having my share of woes
regarding these-I think the fault lay not only with sites like Netflix that
change configurations as often as they change their underwear, but also with
Freedom Scientific for not keeping the programs compatible and current with
a lot of new programs and changing graphics. If screenreaders were able to
recognize changing graphics, I think things would be a lot more accessible.
No one saw this Netflix change coming; I mean, the site is definitely
changed completely to the point where I cannot find my DVD queue; if they
were phasing out the DVD queue, news of this should have been announced to
subscribers long ago, but if this is merely a configuration issue where more
is made of graphics, well, then I guess that, right now, they'll lose a lot
of subscribers who can't figure out the situation, but my hope is that
screenreading software is keeping up with the times, because they're
certainly *NOT* slowing down for us.



Kevin

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Re: Can't Enter Text Into Forms Mode Field

Russell Solowoniuk
 

Hi,

Once you’re in forms mode try tab away from and then back to the edit field… sometimes this will work.

Thanks,

Russell

On Jun 22, 2015, at 7:38 PM, Tom Behler via Jfw <jfw@lists.the-jdh.com> wrote:

Bill:

I tried this, but no joy.

I still get the higher click, which indicates to me that I'm in forms mode,
but I still can't enter text into a search or edit box.

Have tried this on google, and on several other search sites.

This is the case whether I tab or arrow down to the forms field.

Dr. Tom Behler from Michigan


-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Bill White via
Jfw
Sent: Monday, June 22, 2015 8:22 PM
To: The Jaws for Windows support list.
Cc: Bill White
Subject: Re: Can't Enter Text Into Forms Mode Field

Hi, Tom. I don't know that this would solve your particular issue, but,
sometimes, refreshing the page with the function key 5, F5, will bring up a
search box where you can enter data.
Bill White billwhite92701@dslextreme.com
----- Original Message -----
From: "Tom Behler via Jfw" <jfw@lists.the-jdh.com>
To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com>
Cc: "Tom Behler" <tombehler@gmail.com>
Sent: Monday, June 22, 2015 5:08 PM
Subject: Can't Enter Text Into Forms Mode Field


Hello, everyone.



I'm still having issues typing characters into the edit box when on
the internet with my home Windows 7 PC.



I can arrow down or tab until I hear the forms mode sound, but when I
type, nothing gets entered into the edit box.



I had someone sighted check, and nothing gets entered onto the screen when
I
do the typing in forms mode, even though the sound indicates I'm in forms
mode.



I find the issue both in Internet Explorer and in Firefox. And, I have
tried performing searches on several different web sites where info needs
to
be entered into the search box.





Is there a Jaws or other setting I should check to troubleshoot the issue?



For the record, I'm using Jaws 14 on this particular computer.



Thank you!



Dr. Tom Behler from Michigan











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The message was checked by ESET NOD32 Antivirus.

http://www.eset.com



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The message was checked by ESET NOD32 Antivirus.

http://www.eset.com





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Re: Can't Enter Text Into Forms Mode Field

Tom Behler
 

Bill:

I tried this, but no joy.

I still get the higher click, which indicates to me that I'm in forms mode,
but I still can't enter text into a search or edit box.

Have tried this on google, and on several other search sites.

This is the case whether I tab or arrow down to the forms field.

Dr. Tom Behler from Michigan

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Bill White via
Jfw
Sent: Monday, June 22, 2015 8:22 PM
To: The Jaws for Windows support list.
Cc: Bill White
Subject: Re: Can't Enter Text Into Forms Mode Field

Hi, Tom. I don't know that this would solve your particular issue, but,
sometimes, refreshing the page with the function key 5, F5, will bring up a
search box where you can enter data.
Bill White billwhite92701@dslextreme.com
----- Original Message -----
From: "Tom Behler via Jfw" <jfw@lists.the-jdh.com>
To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com>
Cc: "Tom Behler" <tombehler@gmail.com>
Sent: Monday, June 22, 2015 5:08 PM
Subject: Can't Enter Text Into Forms Mode Field


Hello, everyone.



I'm still having issues typing characters into the edit box when on
the internet with my home Windows 7 PC.



I can arrow down or tab until I hear the forms mode sound, but when I
type, nothing gets entered into the edit box.



I had someone sighted check, and nothing gets entered onto the screen when
I
do the typing in forms mode, even though the sound indicates I'm in forms
mode.



I find the issue both in Internet Explorer and in Firefox. And, I have
tried performing searches on several different web sites where info needs
to
be entered into the search box.





Is there a Jaws or other setting I should check to troubleshoot the issue?



For the record, I'm using Jaws 14 on this particular computer.



Thank you!



Dr. Tom Behler from Michigan











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Re: Contacting Netflix about accessibility issues.

Carolyn Arnold <4carolyna@...>
 

Tim, that sounds like an effective letter. I hope you get some constructive response. If your letter does not generate that, I can't imagine what might.

"Whether you think you can or you can't, you're probably right." Henry Ford.

Carolyn

----- Original Message -----
From: "Tim Ford via Jfw" <jfw@lists.the-jdh.com>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Cc: "Tim Ford" <ttford@gmail.com>
Sent: Monday, June 22, 2015 9:19 PM
Subject: Contacting Netflix about accessibility issues.


Hi All,

I took Genni's advice, and called Netflix at 877-742-1480. As I expected, the person answering the general call line had no suggestions. She did however give me the email address for posting questions to their engineer group. The address is:
technicalresearch@netflix.com

I also recommend anyone who wishes to use Netflix contact them, either at the phone number below, or the email address above.

In case anyone is interested, below is what I wrote to Netflix. I am not claiming this as anything more than it is, a quick note of frustration, with some ideas for them. Here is what I wrote:


Dear Netflix,


I am blind, and use a Windows 7 laptop. Up until a week or so ago, your web site was extremely hard to navigate, but at least I could start a video. Now, after your web page design changes implemented a few days ago, I cannot even start a video.

I am using the latest update of JAWS version 16; JAWS is the world’s most widely used screen reading software for the blind. I tried accessing your service with IE, Firefox, and Chrome, but could not get a video to start. With IE, I cannot even activate my profile.

I am a reasonably experienced Internet user, and if there is a way to navigate your site with a screen reader, I have not figured it out. I am using the recommended common settings for JAWS, and I have no problems with some other video streaming services.

Back a few weeks ago, Netflix announced the addition of audio description. That is a great move, and I applaud you for that. However, in a very ironic twist, it is not possible for a blind person to select the audio described version, even though one is on the part of your site that contains only audio described programs. Why add that extra step? If one is on the audio description page, the user obviously wants the audio described version, so why not make that the default?

In general, there seems to be a huge gap between your marketing department and the technology group. Netflix marketing is advertising this new and wonderful audio description service, but a blind person simply cannot navigate the site, especially after the rollout of your new web page design.

In closing, I am using a Windows laptop, and I do not have a smart phone. The issues I am asking you to please fix are just for us old-fashioned blind folks using a Windows computer.

I know from experience that screen reader accessibility is a very narrow specialty and skill set, so if you do not have such an expert on staff, you could either hire one or contract with one of the accessibility consultant experts that will help you become and stay accessible.

I am happy to volunteer by helping you test any changes; I have done that in the past for a number of web service companies. Please advise, and much thanks.

Sincerely,
Tim Ford


-----Original Message-----
From: Gennie Eachus via Jfw
Sent: Friday, June 19, 2015 7:49 PM
To: 'The Jaws for Windows support list.'
Cc: Gennie Eachus
Subject: RE: Netflix

I also am having trouble with Netflix. I can no longer access the search
field. I have spoken to both the DVD customer service line and to the
streaming customer service line.

The customer service number is
(877) 742-1480
You will be asked to go online to get a service code to speed things up. Not
necessary. Just stay on the line and someone will answer.

We all need to call Netflix about this issue.


-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of carman
mccauley via Jfw
Sent: Friday, June 19, 2015 5:17 PM
To: 'The Jaws for Windows support list.'
Cc: carman mccauley
Subject: RE: Netflix

Hi,

A couple of things that may help. On the profile page use the jaws cursor
to click on the profile you want. Use insert f7 to use the links list on
the movies page. I agree they messed it up.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Daniel McBride
via Jfw
Sent: June-19-15 6:45 PM
To: Jaws User Group
Cc: Daniel McBride
Subject: Netflix

Dear Group:

I am new to this JAWS User Group. I am a subscriber to Netflix, who seems to
want to make it darned difficult for screen readers to navigate.

I am operating with JAWS 14, Windows 7 and Internet Explorer. Netflix
changed things about 4 months ago that made navigation difficult without a
sighted person to use the mouse. Then, they changed again yesterday and I
cannot navigate their site at all.

Any others out there with this issue?

Daniel
Texas


_______________________________________________
Jfw mailing list
Jfw@lists.the-jdh.com
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com


_______________________________________________
Jfw mailing list
Jfw@lists.the-jdh.com
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com


_______________________________________________
Jfw mailing list
Jfw@lists.the-jdh.com
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

_______________________________________________
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Re: Contacting Netflix about accessibility issues.

Brad Martin
 

Excellent letter, Tim! I hope you get an intelligent response for your trouble.

Brad

On 6/22/2015 8:19 PM, Tim Ford via Jfw wrote:
Hi All,

I took Genni's advice, and called Netflix at 877-742-1480. As I expected, the person answering the general call line had no suggestions. She did however give me the email address for posting questions to their engineer group. The address is:
technicalresearch@netflix.com

I also recommend anyone who wishes to use Netflix contact them, either at the phone number below, or the email address above.

In case anyone is interested, below is what I wrote to Netflix. I am not claiming this as anything more than it is, a quick note of frustration, with some ideas for them. Here is what I wrote:


Dear Netflix,


I am blind, and use a Windows 7 laptop. Up until a week or so ago, your web site was extremely hard to navigate, but at least I could start a video. Now, after your web page design changes implemented a few days ago, I cannot even start a video.

I am using the latest update of JAWS version 16; JAWS is the world’s most widely used screen reading software for the blind. I tried accessing your service with IE, Firefox, and Chrome, but could not get a video to start. With IE, I cannot even activate my profile.

I am a reasonably experienced Internet user, and if there is a way to navigate your site with a screen reader, I have not figured it out. I am using the recommended common settings for JAWS, and I have no problems with some other video streaming services.

Back a few weeks ago, Netflix announced the addition of audio description. That is a great move, and I applaud you for that. However, in a very ironic twist, it is not possible for a blind person to select the audio described version, even though one is on the part of your site that contains only audio described programs. Why add that extra step? If one is on the audio description page, the user obviously wants the audio described version, so why not make that the default?

In general, there seems to be a huge gap between your marketing department and the technology group. Netflix marketing is advertising this new and wonderful audio description service, but a blind person simply cannot navigate the site, especially after the rollout of your new web page design.

In closing, I am using a Windows laptop, and I do not have a smart phone. The issues I am asking you to please fix are just for us old-fashioned blind folks using a Windows computer.

I know from experience that screen reader accessibility is a very narrow specialty and skill set, so if you do not have such an expert on staff, you could either hire one or contract with one of the accessibility consultant experts that will help you become and stay accessible.

I am happy to volunteer by helping you test any changes; I have done that in the past for a number of web service companies. Please advise, and much thanks.

Sincerely,
Tim Ford


-----Original Message----- From: Gennie Eachus via Jfw
Sent: Friday, June 19, 2015 7:49 PM
To: 'The Jaws for Windows support list.'
Cc: Gennie Eachus
Subject: RE: Netflix

I also am having trouble with Netflix. I can no longer access the search
field. I have spoken to both the DVD customer service line and to the
streaming customer service line.

The customer service number is
(877) 742-1480
You will be asked to go online to get a service code to speed things up. Not
necessary. Just stay on the line and someone will answer.

We all need to call Netflix about this issue.


-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of carman
mccauley via Jfw
Sent: Friday, June 19, 2015 5:17 PM
To: 'The Jaws for Windows support list.'
Cc: carman mccauley
Subject: RE: Netflix

Hi,

A couple of things that may help. On the profile page use the jaws cursor
to click on the profile you want. Use insert f7 to use the links list on
the movies page. I agree they messed it up.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Daniel McBride
via Jfw
Sent: June-19-15 6:45 PM
To: Jaws User Group
Cc: Daniel McBride
Subject: Netflix

Dear Group:

I am new to this JAWS User Group. I am a subscriber to Netflix, who seems to
want to make it darned difficult for screen readers to navigate.

I am operating with JAWS 14, Windows 7 and Internet Explorer. Netflix
changed things about 4 months ago that made navigation difficult without a
sighted person to use the mouse. Then, they changed again yesterday and I
cannot navigate their site at all.

Any others out there with this issue?

Daniel
Texas


_______________________________________________
Jfw mailing list
Jfw@lists.the-jdh.com
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com


_______________________________________________
Jfw mailing list
Jfw@lists.the-jdh.com
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com


_______________________________________________
Jfw mailing list
Jfw@lists.the-jdh.com
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com

_______________________________________________
Jfw mailing list
Jfw@lists.the-jdh.com
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
--
Brad Martin
brad@formyfriends.org <mailto:brad@formyfriends.org>
My Facebook page where I post online shopping coupons and deals: facebook.com/ucoupons <http://www.facebook.com/ucoupons>
My SmarterBucks signup link <http://bit.ly/1w5FCPu>
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Re: Keeping Up With Technology

Brad Martin
 

I can't really fault Freedom Scientific for this. Designers do crazier and crazier things with software and websites every day, and the people at FS aren't psychic. It's been this way since before I got into computers I'm sure, and that was 1992. You can't redesign software to fix a problem until the problem exists. So what happens. A new version of Windows comes out, and then JAWS has to be rewritten to handle the new stuff. A new version of Office comes out replacing menus with ribbons, and again, the software has to be rewritten to deal with the new layout. Netflix changes their website, and again something has to be tweaked to handle the new wrinkle. If the site designer would use Alt tags on their graphics, graphical links wouldn't be an issue.

The other side of that coin is that you have to do your part, and that means updating to the latest version of JAWS if you want the latest fixes to the latest problems. I don't generally update to every new release, because for what I do, I can usually skip five or so versions. It's cheaper that way, and I don't feel like I'm missing out. If you're more on the cutting edge of technology, you may have to update more frequently.

Which brings me to my final point of the night. People gripe about the cost of assistive technology, but as rapidly as things change, programmers are always having to work writing code to accommodate those new features and problems. And unlike, say, Microsoft Office, which people use by the millions and millions of copies, assistive technology has an extremely small market share. People want the very latest and greatest, and they want the software authors to work for free.

Is what we have perfect? No. But if you were using JAWS back in the days of Internet Explorer 3.0, you remember when the only way to read a news article was with the JAWS cursor (there was no virtual cursor), and you had to read three or four columns of articles at one time with all the stories mixed together. We've come soooooo far since 1997 when I started teaching people how to use the Internet. When you step back eighteen years, it's really quite amazing how rapidly our technology catches up with the rest of the world compared to how long it used to take.

Brad

On 6/22/2015 6:25 PM, Kevin Wollenweber via Jfw wrote:
You know, with all the hardships that I read within this EList, especially
regarding Netflix and other such sites-I know I'm having my share of woes
regarding these-I think the fault lay not only with sites like Netflix that
change configurations as often as they change their underwear, but also with
Freedom Scientific for not keeping the programs compatible and current with
a lot of new programs and changing graphics. If screenreaders were able to
recognize changing graphics, I think things would be a lot more accessible.
No one saw this Netflix change coming; I mean, the site is definitely
changed completely to the point where I cannot find my DVD queue; if they
were phasing out the DVD queue, news of this should have been announced to
subscribers long ago, but if this is merely a configuration issue where more
is made of graphics, well, then I guess that, right now, they'll lose a lot
of subscribers who can't figure out the situation, but my hope is that
screenreading software is keeping up with the times, because they're
certainly *NOT* slowing down for us.


Kevin

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--
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brad@formyfriends.org <mailto:brad@formyfriends.org>
My Facebook page where I post online shopping coupons and deals: facebook.com/ucoupons <http://www.facebook.com/ucoupons>
My SmarterBucks signup link <http://bit.ly/1w5FCPu>
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Contacting Netflix about accessibility issues.

Tim Ford
 

Hi All,

I took Genni's advice, and called Netflix at 877-742-1480. As I expected, the person answering the general call line had no suggestions. She did however give me the email address for posting questions to their engineer group. The address is:
technicalresearch@netflix.com

I also recommend anyone who wishes to use Netflix contact them, either at the phone number below, or the email address above.

In case anyone is interested, below is what I wrote to Netflix. I am not claiming this as anything more than it is, a quick note of frustration, with some ideas for them. Here is what I wrote:


Dear Netflix,


I am blind, and use a Windows 7 laptop. Up until a week or so ago, your web site was extremely hard to navigate, but at least I could start a video. Now, after your web page design changes implemented a few days ago, I cannot even start a video.

I am using the latest update of JAWS version 16; JAWS is the world’s most widely used screen reading software for the blind. I tried accessing your service with IE, Firefox, and Chrome, but could not get a video to start. With IE, I cannot even activate my profile.

I am a reasonably experienced Internet user, and if there is a way to navigate your site with a screen reader, I have not figured it out. I am using the recommended common settings for JAWS, and I have no problems with some other video streaming services.

Back a few weeks ago, Netflix announced the addition of audio description. That is a great move, and I applaud you for that. However, in a very ironic twist, it is not possible for a blind person to select the audio described version, even though one is on the part of your site that contains only audio described programs. Why add that extra step? If one is on the audio description page, the user obviously wants the audio described version, so why not make that the default?

In general, there seems to be a huge gap between your marketing department and the technology group. Netflix marketing is advertising this new and wonderful audio description service, but a blind person simply cannot navigate the site, especially after the rollout of your new web page design.

In closing, I am using a Windows laptop, and I do not have a smart phone. The issues I am asking you to please fix are just for us old-fashioned blind folks using a Windows computer.

I know from experience that screen reader accessibility is a very narrow specialty and skill set, so if you do not have such an expert on staff, you could either hire one or contract with one of the accessibility consultant experts that will help you become and stay accessible.

I am happy to volunteer by helping you test any changes; I have done that in the past for a number of web service companies. Please advise, and much thanks.

Sincerely,
Tim Ford

-----Original Message-----
From: Gennie Eachus via Jfw
Sent: Friday, June 19, 2015 7:49 PM
To: 'The Jaws for Windows support list.'
Cc: Gennie Eachus
Subject: RE: Netflix

I also am having trouble with Netflix. I can no longer access the search
field. I have spoken to both the DVD customer service line and to the
streaming customer service line.

The customer service number is
(877) 742-1480
You will be asked to go online to get a service code to speed things up. Not
necessary. Just stay on the line and someone will answer.

We all need to call Netflix about this issue.


-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of carman
mccauley via Jfw
Sent: Friday, June 19, 2015 5:17 PM
To: 'The Jaws for Windows support list.'
Cc: carman mccauley
Subject: RE: Netflix

Hi,

A couple of things that may help. On the profile page use the jaws cursor
to click on the profile you want. Use insert f7 to use the links list on
the movies page. I agree they messed it up.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Daniel McBride
via Jfw
Sent: June-19-15 6:45 PM
To: Jaws User Group
Cc: Daniel McBride
Subject: Netflix

Dear Group:

I am new to this JAWS User Group. I am a subscriber to Netflix, who seems to
want to make it darned difficult for screen readers to navigate.

I am operating with JAWS 14, Windows 7 and Internet Explorer. Netflix
changed things about 4 months ago that made navigation difficult without a
sighted person to use the mouse. Then, they changed again yesterday and I
cannot navigate their site at all.

Any others out there with this issue?

Daniel
Texas


_______________________________________________
Jfw mailing list
Jfw@lists.the-jdh.com
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com


_______________________________________________
Jfw mailing list
Jfw@lists.the-jdh.com
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com


_______________________________________________
Jfw mailing list
Jfw@lists.the-jdh.com
http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com


Re: Can't Enter Text Into Forms Mode Field

judith bron
 

This might sound stupid but for the past year I hit the space bar instead of
the enter key to get forms mode. Good luck!

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via
Jfw
Sent: Monday, June 22, 2015 8:08 PM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: Can't Enter Text Into Forms Mode Field

Hello, everyone.



I'm still having issues typing characters into the edit box when on the
internet with my home Windows 7 PC.



I can arrow down or tab until I hear the forms mode sound, but when I type,
nothing gets entered into the edit box.



I had someone sighted check, and nothing gets entered onto the screen when I
do the typing in forms mode, even though the sound indicates I'm in forms
mode.



I find the issue both in Internet Explorer and in Firefox. And, I have
tried performing searches on several different web sites where info needs to
be entered into the search box.





Is there a Jaws or other setting I should check to troubleshoot the issue?



For the record, I'm using Jaws 14 on this particular computer.



Thank you!



Dr. Tom Behler from Michigan