Date   

AFB Accessible free Vidio Player

David Moore
 

Here is what I understand from the AFB website. You would get on:
www.afb.org/player
You can download this player to your computer. You can set it up to
be the player that would play all videos that are on all websites.
You can set this as your default media player and you can use it to
play media that is on your computer or that is on all websites. I
will download it for myself tonight and try it out. I will get back
to you.


Re: Major Outlook 2010 problem

Drew Hunthausen
 

Interesting, outlook is a mainstream program!! I'm sure you'll be able to
get help at the University.
Since it seems like it's not directly Jaws related if you don't get help
from the AT people I'm sure some of the students could help you out!!!!

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via
Jfw
Sent: Tuesday, May 19, 2015 12:40 PM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: RE: Major Outlook 2010 problem

Drew:

They don't know how to do this, strange as it seems!

I have asked them twice!

The computer is now back with me, and I'm in touch with the IT people at my
University to see if they know how to help.

Dr. Tom Behler


-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Drew
Hunthausen via Jfw
Sent: Tuesday, May 19, 2015 12:37 PM
To: 'The Jaws for Windows support list.'
Cc: Drew Hunthausen
Subject: RE: Major Outlook 2010 problem

Tom,
I think you should call the computer place that you took your computer and
ask the tech person you worked with about getting rid of the stored data or
storing it somewhere else. This isn't anything to do with assistive
technology and they should help you get your problem resolved. It could be
as easy as a setting that automatically deletes this stored data or keeps it
somewhere else as not to slow down your machine. I think the general
computer people would be able to help you out just as well especially since
they have already seen your comuter. Good luck

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via
Jfw
Sent: Tuesday, May 19, 2015 9:20 AM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: RE: Major Outlook 2010 problem

Drew:

No, he didn't have suggestions for getting rid of the huge stored data file,
and I think that is what is bogging things down.

Of course, my question is why the huge data file has to exist in the first
place, but that may be another question for another day.

I really don't want to have to go to accessing and managing my personal
e-mail via the g-mail web site if that can be avoided.

Dr. Tom Behler


-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Drew
Hunthausen via Jfw
Sent: Tuesday, May 19, 2015 12:02 PM
To: 'The Jaws for Windows support list.'
Cc: Drew Hunthausen
Subject: RE: Major Outlook 2010 problem

Did the computer tech have suggestions on getting rid of much of that stored
data so there's not so much running? Just wondering if all the stored info
is needed by you, and if you could copy it on to some sort of external
memory. It seems like if you were charged at the computer store they should
help you with this as well. I've used the g-mail site before, and while it
works and is accessible, it is much more cumbersum with Jaws and takes way
longer in my opinion to get things done and read your mail. Hope you get
things figured out.
Drew

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via
Jfw
Sent: Tuesday, May 19, 2015 8:41 AM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: Major Outlook 2010 problem

Hello, everyone.



You may remember that, last week, I posted a quiry to the list regarding an
increasingly sluggish Windows 7 desktop computer with Jaws, to the point
that it became unusable.



I originally thought the problem related to some sort of a virus I had
gotten, since it seemed that something in internet explorer was constantly
running.



I think that might have been part of the problem, but after taking the
computer to a local computer repair shop, it seems that the biggest problem
is with Outlook 2010.



I am not sure how he found this out, but the computer repair person
indicated that my Outlook data file is unbelievably huge! It contains
something like 10 gigs of material, and is constantly running, and trying to
refresh itself.



I access both my work and personal g-mail accounts via Outlook 2010, and am
very good at deleting e-mails that are no longer of use to me.



I also periodically check my all mail folder in my personal g-mail account
to be sure that deleted e-mails are not showing up in there.



I guess my question is this: Should I totally un-install Outlook 2010, and
re-install it again? Or, is there some way I can correct this issue with my
currrent version of Outlook 2010?



My University currently uses Office 365, which I know contains a version of
Outlook, so I'm wondering if that might be another way to go.



The computer tech at my local computer repair shop advises me to forget
outlook, and just access my personal g-mail via the g-mail web site, but I
have not had the greatest luck navigating that web site with Jaws 14. I'm
not sure if such an approach would work with my work e-mail account either.



Any wisdom that can be shed on this issue would be appreciated.



Thank you.



Dr. Tom Behler from Michigan







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JAWS cursor inconsistancy between PC and Jaws whithin MS word.

john.falter
 

While trying to proofread a book for BookShare.com, the number of lines per page looks wrong.
So I used the PC cursor to find font size 12. The Jaws cursor reports font size 31 on the same character.



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Re: Bank of America website

Kimsan Song <kimsansong@...>
 

darker cast of mind? I'm tired. Blame lack of sleep. Sorry this
isn't the place to joke is it?

My statements were to broad, simply for me, I try to not fuss as much
and with websites I visit, it's a hit and miss, and as far as
accessibility is concerned, I always hear at BOfA "We don't get mmany
complaints" but they generally are nice to deal with the reps I'm
referring too.

The ATM machine with the braille instruction on them and the voice I
began using a few weeks ago, it's awesome. Now my kids do not have to
know how much money dad has in the bank lol.

On 5/19/15, Adrian Spratt via Jfw <jfw@lists.the-jdh.com> wrote:
One more point. BofA has previously entered into an accessibility-related
settlement which, as I recall, involved its ATM machines. So it's already
demonstrated a willingness to cooperate, or, if you have a darker cast of
mind, shows that it recognizes the damaging publicity that could follow bad
accessibility press. Either way, chances are they will act if they realize
there's a system-wide problem.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Adrian Spratt
via Jfw
Sent: Tuesday, May 19, 2015 4:24 PM
To: The Jaws for Windows support list.
Cc: Adrian Spratt
Subject: RE: Bank of America website

Too broad, Kimsan. Some companies make sure their websites are accessible.
All the more reason to hold accountable those that don't. But yes, following
up is time-consuming and sometimes energy-depleting. I was glad BofA's tech
support rep listened carefully to my experience and seemed to take useful
notes. It was worth the ten minutes involved in figuring out the right
numbers on the automated system and waiting for the right person to pick up.
this is why I'm hoping others with accessibility issues at BofA will seize
this opportunity.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Kimsan Song
via Jfw
Sent: Tuesday, May 19, 2015 2:25 PM
To: The Jaws for Windows support list.
Cc: Kimsan Song
Subject: Re: Bank of America website

Changing websites are not always for the better;however, I can only
hope. It will be 50/50, it will work or not.

Charter is switching from charter.com over to charter.net or is it the
other way around, so let's see how that goes.At least with the tech
dudes I've spoken with at BOfA was terrible.

I don't complain, because I have better things to do like raise my 3
daughters, eat food and sleep lol. Anyways, I just find work-arounds
because no matter how many times I state accessibility to particular
folks, nothing is done after checking back in several months later.
It's akinda to if I want something done right, I will do it myself.

The BOfA site is 99% accessible btw, it's just that stupid combobox
lol. That's another reason why I don't make much of a fuss, as it's
just one thing for me, so why die on that hill.

Adrian made a good point though, let them know.

On 5/19/15, Adrian Spratt via Jfw <jfw@lists.the-jdh.com> wrote:
I've just reported my problem by phone to BofA's tech support staff. The
woman I spoke to took great care to note the exact nature of my
experience.
I mentioned that other screenreader users are also having access
problems,
which she also noted. I'd encourage anyone else having access problems
with
BofA to do the same. As she mentioned, and as others have noted here,
BofA
is changing its website, so this may be the ideal time to get everything
fixed. I got to tech support via the phone number on my credit card.
Their
automated voice system seems pretty good at detecting the kind of
assistance
required.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Kimsan Song
via Jfw
Sent: Tuesday, May 19, 2015 12:40 PM
To: The Jaws for Windows support list.
Cc: Kimsan Song
Subject: Re: Bank of America website

I went paperless for as many as I could. All these different account
numbers they ask for when doing something simple as checking a
balance, I do not remember.

But, I'm glad that Adrian brought bank of America to the forfront
because with my mortgage, there is this combobox where you mustselect
the type of payment for example, US mail, telephone, etc. I cannot
access the options there. I've done alt down arrow, enter on the
combobox, down arrow, I've tried everything but tandom. lol.

Adrian, sorry for hijacking the thread, but thoughts anyone?

On 5/19/15, Maria Campbell via Jfw <jfw@lists.the-jdh.com> wrote:
y2k? Again? Smile.
Thank goodness for telephone banking.


On 5/19/2015 12:05 PM, Kimsan Song via Jfw wrote:
I don't think it's just bank of America.
This past weekend, I got my utility bill in the email, and I went to
check it, and I got the same message as Adrian described.

I wonder if all these different sites are just making changes preparing
for y2k.
:)

On 5/19/15, Drew Hunthausen via Jfw <jfw@lists.the-jdh.com> wrote:
I no longer have an account with BofA, but I also experienced this
kind
of
thing when I did. There would be certain times when the site just
wouldn't
cooperate at all. Support was not able to give me any help, it seemed
to
have to do with the day and time I tried to access, was never able to
find
a
pattern.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Adrian
Spratt
via Jfw
Sent: Tuesday, May 19, 2015 6:15 AM
To: The Jaws for Windows support list.
Cc: Adrian Spratt
Subject: Bank of America website

Hi. This morning I'm unable to access a credit card account at Bank of
America. After logging in and clicking on the text version of my
latest
statement, I get a message to the effect, "We're unable to complete
your
request at this time." I've had this problem in the past at BofA with
IE.
After I got that message numerous times, a bank tech support rep
determined
I could access the account with Firefox. As far as she was concerned,
that
was sufficient. Since then, I've been able to access the account with
IE.
However, this morning neither browser works.

Does anyone else have this experience? Any suggestions? Several people
here
have reported positive online experiences with BofA, but I always find
it
frustrating.
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Somewhere, something incredible is waiting to be known.
Blaise Pascal

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Re: Major Outlook 2010 problem

Kramlinger, Keith G., M.D.
 

Tom,

I'm guessing the info I sent earlier may not be for Outlook 2010. Sorry about that.

I found this info specifically for Outlook 2010. It tells one how to enable Journal, but I would think following these steps may give you the Disable option, too.

You can have Outlook 2010 create automatic journal entries for a wide range of items, including email messages (both sent and received), task requests, and files that you create or open in other Office system applications. In fact, you can use automatic journaling to record activities based on any contact, Office system document, or Outlook 2010 item that you select.
For example, suppose that you routinely exchange important email messages with a business associate, and you want to track all exchanges for reference. Incoming messages from this associate arrive in your Inbox. You read them, reply to them, and then archive the incoming messages to another folder. Now, however, your associate's messages are stored in one folder and your replies are in another. (By default, replies are stored in the Outlook 2010 Sent Items folder.) Configuring the journal to track all your email exchanges with your associate automatically places a record of all messages relating to this contact (both received and sent) in one convenient location. Instead of hunting for your response to your associate's question from two weeks ago, you can open the journal and find the entry associated with the message. Double-click the link embedded in the journal entry, and Outlook 2010 takes you to the message containing your response.

Enabling the Journal

To enable the Journal look at your Mailbox Folders list and select Journal.

Figure 1: Journal on Navigation Pane

You will receive the following prompt; click Yes to enable the Journal.

Figure 2: Prompt to turn Journal on

Once you enable Journaling you will be presented with the Journal Options.
Here you are given all possible variables that can be set for the Journal.

Figure 3: Journal options

For our example we will track all file usage in Microsoft Excel.

Figure 4: identify Journal tracking options

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Kramlinger, Keith G., M.D. via Jfw
Sent: Tuesday, May 19, 2015 3:23 PM
To: 'The Jaws for Windows support list.'
Cc: Kramlinger, Keith G., M.D.
Subject: RE: Major Outlook 2010 problem

Found this from a Google search. Hope it helps. Might depend on which Windows version you're using.

A. The Journal function in Outlook can be used to track document changes and openings, mail actions, meetings and task management however it can take up a large amount of space if not archived regularly.

If you don't want the features of the Journal it can be disabled as follows:
1.Start Outlook
2.Select Options from the Tools menu
3.Select the Preferences tab and click 'Journal Options'
4.Unselect all boxes and click OK
Click here to view image
5.Click OK to the main dialog

No records will be written to the journal now.

If you want to delete all current Journal information select the Journal branch, right click on each entry type, for example Microsoft Word, and select Delete from the context menu.

This is also possible by directly editing the registry:
1.Start the registry editor (regedit.exe)
2.Move to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\9.0\Outlook\Options\Journal
3.Double click EnableJournal and change from 1 to 0
4.Click OK

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via Jfw
Sent: Tuesday, May 19, 2015 3:01 PM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: RE: Major Outlook 2010 problem

Ann:

How exactly do you turn the journal item off?

I'll give it a try once I know the steps to disable it.

Tom Behler



-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Ann Byrne via Jfw
Sent: Tuesday, May 19, 2015 3:06 PM
To: The Jaws for Windows support list.
Cc: Ann Byrne
Subject: Re: Major Outlook 2010 problem

Be sure that the journal item is not turned on. that one just grows and grows, with Outlook automatically making an entry every time you do anything.
At 10:41 AM 5/19/2015, you wrote:
Hello, everyone.



You may remember that, last week, I posted a quiry to the list
regarding an increasingly sluggish Windows 7 desktop computer with
Jaws, to the point that it became unusable.



I originally thought the problem related to some sort of a virus I had
gotten, since it seemed that something in internet explorer was
constantly running.



I think that might have been part of the problem, but after taking the
computer to a local computer repair shop, it seems that the biggest
problem is with Outlook 2010.



I am not sure how he found this out, but the computer repair person
indicated that my Outlook data file is unbelievably huge! It contains
something like 10 gigs of material, and is constantly running, and
trying
to
refresh itself.



I access both my work and personal g-mail accounts via Outlook 2010,
and am very good at deleting e-mails that are no longer of use to me.



I also periodically check my all mail folder in my personal g-mail
account to be sure that deleted e-mails are not showing up in there.



I guess my question is this: Should I totally un-install Outlook 2010,
and re-install it again? Or, is there some way I can correct this
issue with
my
currrent version of Outlook 2010?



My University currently uses Office 365, which I know contains a
version of Outlook, so I'm wondering if that might be another way to go.



The computer tech at my local computer repair shop advises me to forget
outlook, and just access my personal g-mail via the g-mail web site,
but I have not had the greatest luck navigating that web site with Jaws
14. I'm not sure if such an approach would work with my work e-mail account either.



Any wisdom that can be shed on this issue would be appreciated.



Thank you.



Dr. Tom Behler from Michigan







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Re: Bank of America website

Adrian Spratt
 

One more point. BofA has previously entered into an accessibility-related settlement which, as I recall, involved its ATM machines. So it's already demonstrated a willingness to cooperate, or, if you have a darker cast of mind, shows that it recognizes the damaging publicity that could follow bad accessibility press. Either way, chances are they will act if they realize there's a system-wide problem.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Adrian Spratt via Jfw
Sent: Tuesday, May 19, 2015 4:24 PM
To: The Jaws for Windows support list.
Cc: Adrian Spratt
Subject: RE: Bank of America website

Too broad, Kimsan. Some companies make sure their websites are accessible. All the more reason to hold accountable those that don't. But yes, following up is time-consuming and sometimes energy-depleting. I was glad BofA's tech support rep listened carefully to my experience and seemed to take useful notes. It was worth the ten minutes involved in figuring out the right numbers on the automated system and waiting for the right person to pick up. this is why I'm hoping others with accessibility issues at BofA will seize this opportunity.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Kimsan Song via Jfw
Sent: Tuesday, May 19, 2015 2:25 PM
To: The Jaws for Windows support list.
Cc: Kimsan Song
Subject: Re: Bank of America website

Changing websites are not always for the better;however, I can only
hope. It will be 50/50, it will work or not.

Charter is switching from charter.com over to charter.net or is it the
other way around, so let's see how that goes.At least with the tech
dudes I've spoken with at BOfA was terrible.

I don't complain, because I have better things to do like raise my 3
daughters, eat food and sleep lol. Anyways, I just find work-arounds
because no matter how many times I state accessibility to particular
folks, nothing is done after checking back in several months later.
It's akinda to if I want something done right, I will do it myself.

The BOfA site is 99% accessible btw, it's just that stupid combobox
lol. That's another reason why I don't make much of a fuss, as it's
just one thing for me, so why die on that hill.

Adrian made a good point though, let them know.

On 5/19/15, Adrian Spratt via Jfw <jfw@lists.the-jdh.com> wrote:
I've just reported my problem by phone to BofA's tech support staff. The
woman I spoke to took great care to note the exact nature of my experience.
I mentioned that other screenreader users are also having access problems,
which she also noted. I'd encourage anyone else having access problems with
BofA to do the same. As she mentioned, and as others have noted here, BofA
is changing its website, so this may be the ideal time to get everything
fixed. I got to tech support via the phone number on my credit card. Their
automated voice system seems pretty good at detecting the kind of assistance
required.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Kimsan Song
via Jfw
Sent: Tuesday, May 19, 2015 12:40 PM
To: The Jaws for Windows support list.
Cc: Kimsan Song
Subject: Re: Bank of America website

I went paperless for as many as I could. All these different account
numbers they ask for when doing something simple as checking a
balance, I do not remember.

But, I'm glad that Adrian brought bank of America to the forfront
because with my mortgage, there is this combobox where you mustselect
the type of payment for example, US mail, telephone, etc. I cannot
access the options there. I've done alt down arrow, enter on the
combobox, down arrow, I've tried everything but tandom. lol.

Adrian, sorry for hijacking the thread, but thoughts anyone?

On 5/19/15, Maria Campbell via Jfw <jfw@lists.the-jdh.com> wrote:
y2k? Again? Smile.
Thank goodness for telephone banking.


On 5/19/2015 12:05 PM, Kimsan Song via Jfw wrote:
I don't think it's just bank of America.
This past weekend, I got my utility bill in the email, and I went to
check it, and I got the same message as Adrian described.

I wonder if all these different sites are just making changes preparing
for y2k.
:)

On 5/19/15, Drew Hunthausen via Jfw <jfw@lists.the-jdh.com> wrote:
I no longer have an account with BofA, but I also experienced this kind
of
thing when I did. There would be certain times when the site just
wouldn't
cooperate at all. Support was not able to give me any help, it seemed
to
have to do with the day and time I tried to access, was never able to
find
a
pattern.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Adrian
Spratt
via Jfw
Sent: Tuesday, May 19, 2015 6:15 AM
To: The Jaws for Windows support list.
Cc: Adrian Spratt
Subject: Bank of America website

Hi. This morning I'm unable to access a credit card account at Bank of
America. After logging in and clicking on the text version of my latest
statement, I get a message to the effect, "We're unable to complete
your
request at this time." I've had this problem in the past at BofA with
IE.
After I got that message numerous times, a bank tech support rep
determined
I could access the account with Firefox. As far as she was concerned,
that
was sufficient. Since then, I've been able to access the account with
IE.
However, this morning neither browser works.

Does anyone else have this experience? Any suggestions? Several people
here
have reported positive online experiences with BofA, but I always find
it
frustrating.
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--

Sunny Day
Maria Campbell
lucky1@ct.metrocast.net

Somewhere, something incredible is waiting to be known.
Blaise Pascal

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Re: Bank of America website

Adrian Spratt
 

Too broad, Kimsan. Some companies make sure their websites are accessible. All the more reason to hold accountable those that don't. But yes, following up is time-consuming and sometimes energy-depleting. I was glad BofA's tech support rep listened carefully to my experience and seemed to take useful notes. It was worth the ten minutes involved in figuring out the right numbers on the automated system and waiting for the right person to pick up. this is why I'm hoping others with accessibility issues at BofA will seize this opportunity.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Kimsan Song via Jfw
Sent: Tuesday, May 19, 2015 2:25 PM
To: The Jaws for Windows support list.
Cc: Kimsan Song
Subject: Re: Bank of America website

Changing websites are not always for the better;however, I can only
hope. It will be 50/50, it will work or not.

Charter is switching from charter.com over to charter.net or is it the
other way around, so let's see how that goes.At least with the tech
dudes I've spoken with at BOfA was terrible.

I don't complain, because I have better things to do like raise my 3
daughters, eat food and sleep lol. Anyways, I just find work-arounds
because no matter how many times I state accessibility to particular
folks, nothing is done after checking back in several months later.
It's akinda to if I want something done right, I will do it myself.

The BOfA site is 99% accessible btw, it's just that stupid combobox
lol. That's another reason why I don't make much of a fuss, as it's
just one thing for me, so why die on that hill.

Adrian made a good point though, let them know.

On 5/19/15, Adrian Spratt via Jfw <jfw@lists.the-jdh.com> wrote:
I've just reported my problem by phone to BofA's tech support staff. The
woman I spoke to took great care to note the exact nature of my experience.
I mentioned that other screenreader users are also having access problems,
which she also noted. I'd encourage anyone else having access problems with
BofA to do the same. As she mentioned, and as others have noted here, BofA
is changing its website, so this may be the ideal time to get everything
fixed. I got to tech support via the phone number on my credit card. Their
automated voice system seems pretty good at detecting the kind of assistance
required.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Kimsan Song
via Jfw
Sent: Tuesday, May 19, 2015 12:40 PM
To: The Jaws for Windows support list.
Cc: Kimsan Song
Subject: Re: Bank of America website

I went paperless for as many as I could. All these different account
numbers they ask for when doing something simple as checking a
balance, I do not remember.

But, I'm glad that Adrian brought bank of America to the forfront
because with my mortgage, there is this combobox where you mustselect
the type of payment for example, US mail, telephone, etc. I cannot
access the options there. I've done alt down arrow, enter on the
combobox, down arrow, I've tried everything but tandom. lol.

Adrian, sorry for hijacking the thread, but thoughts anyone?

On 5/19/15, Maria Campbell via Jfw <jfw@lists.the-jdh.com> wrote:
y2k? Again? Smile.
Thank goodness for telephone banking.


On 5/19/2015 12:05 PM, Kimsan Song via Jfw wrote:
I don't think it's just bank of America.
This past weekend, I got my utility bill in the email, and I went to
check it, and I got the same message as Adrian described.

I wonder if all these different sites are just making changes preparing
for y2k.
:)

On 5/19/15, Drew Hunthausen via Jfw <jfw@lists.the-jdh.com> wrote:
I no longer have an account with BofA, but I also experienced this kind
of
thing when I did. There would be certain times when the site just
wouldn't
cooperate at all. Support was not able to give me any help, it seemed
to
have to do with the day and time I tried to access, was never able to
find
a
pattern.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Adrian
Spratt
via Jfw
Sent: Tuesday, May 19, 2015 6:15 AM
To: The Jaws for Windows support list.
Cc: Adrian Spratt
Subject: Bank of America website

Hi. This morning I'm unable to access a credit card account at Bank of
America. After logging in and clicking on the text version of my latest
statement, I get a message to the effect, "We're unable to complete
your
request at this time." I've had this problem in the past at BofA with
IE.
After I got that message numerous times, a bank tech support rep
determined
I could access the account with Firefox. As far as she was concerned,
that
was sufficient. Since then, I've been able to access the account with
IE.
However, this morning neither browser works.

Does anyone else have this experience? Any suggestions? Several people
here
have reported positive online experiences with BofA, but I always find
it
frustrating.
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Somewhere, something incredible is waiting to be known.
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Re: Major Outlook 2010 problem

Kramlinger, Keith G., M.D.
 

Found this from a Google search. Hope it helps. Might depend on which Windows version you're using.

A. The Journal function in Outlook can be used to track document changes and openings, mail actions, meetings and task management however it can take up a large amount of space if not archived regularly.

If you don't want the features of the Journal it can be disabled as follows:
1.Start Outlook
2.Select Options from the Tools menu
3.Select the Preferences tab and click 'Journal Options'
4.Unselect all boxes and click OK
Click here to view image
5.Click OK to the main dialog

No records will be written to the journal now.

If you want to delete all current Journal information select the Journal branch, right click on each entry type, for example Microsoft Word, and select Delete from the context menu.

This is also possible by directly editing the registry:
1.Start the registry editor (regedit.exe)
2.Move to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\9.0\Outlook\Options\Journal
3.Double click EnableJournal and change from 1 to 0
4.Click OK

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via Jfw
Sent: Tuesday, May 19, 2015 3:01 PM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: RE: Major Outlook 2010 problem

Ann:

How exactly do you turn the journal item off?

I'll give it a try once I know the steps to disable it.

Tom Behler



-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Ann Byrne via Jfw
Sent: Tuesday, May 19, 2015 3:06 PM
To: The Jaws for Windows support list.
Cc: Ann Byrne
Subject: Re: Major Outlook 2010 problem

Be sure that the journal item is not turned on. that one just grows and grows, with Outlook automatically making an entry every time you do anything.
At 10:41 AM 5/19/2015, you wrote:
Hello, everyone.



You may remember that, last week, I posted a quiry to the list
regarding an increasingly sluggish Windows 7 desktop computer with
Jaws, to the point that it became unusable.



I originally thought the problem related to some sort of a virus I had
gotten, since it seemed that something in internet explorer was
constantly running.



I think that might have been part of the problem, but after taking the
computer to a local computer repair shop, it seems that the biggest
problem is with Outlook 2010.



I am not sure how he found this out, but the computer repair person
indicated that my Outlook data file is unbelievably huge! It contains
something like 10 gigs of material, and is constantly running, and
trying
to
refresh itself.



I access both my work and personal g-mail accounts via Outlook 2010,
and am very good at deleting e-mails that are no longer of use to me.



I also periodically check my all mail folder in my personal g-mail
account to be sure that deleted e-mails are not showing up in there.



I guess my question is this: Should I totally un-install Outlook 2010,
and re-install it again? Or, is there some way I can correct this
issue with
my
currrent version of Outlook 2010?



My University currently uses Office 365, which I know contains a
version of Outlook, so I'm wondering if that might be another way to go.



The computer tech at my local computer repair shop advises me to forget
outlook, and just access my personal g-mail via the g-mail web site,
but I have not had the greatest luck navigating that web site with Jaws
14. I'm not sure if such an approach would work with my work e-mail account either.



Any wisdom that can be shed on this issue would be appreciated.



Thank you.



Dr. Tom Behler from Michigan







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Re: Bank of America website

Adrian Spratt
 

For the record, I use another company's bill pay service to pay my BofA credit card bills, but naturally, I need access to BofA's statements to ensure they're correct and that no one has stolen my identity. When it comes to billers, if you get too used to accessibility workarounds, you risk exposing yourself to all kinds of nightmares.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Kimsan Song via Jfw
Sent: Tuesday, May 19, 2015 3:15 PM
To: The Jaws for Windows support list.
Cc: Kimsan Song
Subject: Re: Bank of America website

hmmm, good question. When my income changes from month to month and
creditors want more than I have, there is no point in scheduling any
automatic payments, and there is what Cristóbal stated where I don't
want auto access to my account.

On 5/19/15, Charles Coe via Jfw <jfw@lists.the-jdh.com> wrote:
Then why worry about balances?

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Kimsan Song
via Jfw
Sent: Tuesday, May 19, 2015 11:41 AM
To: The Jaws for Windows support list.
Cc: Kimsan Song
Subject: Re: Bank of America website

Income is an issue there.

I'm real poor...

On 5/19/15, Charles Coe via Jfw <jfw@lists.the-jdh.com> wrote:
Hello,
Why can't you set up a auto pay account with your bank for those
creditors you have to pay on a consistence basis?

Charles
-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Kimsan
Song via Jfw
Sent: Tuesday, May 19, 2015 9:40 AM
To: The Jaws for Windows support list.
Cc: Kimsan Song
Subject: Re: Bank of America website

I went paperless for as many as I could. All these different account
numbers they ask for when doing something simple as checking a
balance, I do not remember.

But, I'm glad that Adrian brought bank of America to the forfront
because with my mortgage, there is this combobox where you mustselect
the type of payment for example, US mail, telephone, etc. I cannot
access the options there. I've done alt down arrow, enter on the
combobox, down arrow, I've tried everything but tandom. lol.

Adrian, sorry for hijacking the thread, but thoughts anyone?

On 5/19/15, Maria Campbell via Jfw <jfw@lists.the-jdh.com> wrote:
y2k? Again? Smile.
Thank goodness for telephone banking.


On 5/19/2015 12:05 PM, Kimsan Song via Jfw wrote:
I don't think it's just bank of America.
This past weekend, I got my utility bill in the email, and I went to
check it, and I got the same message as Adrian described.

I wonder if all these different sites are just making changes
preparing for y2k.
:)

On 5/19/15, Drew Hunthausen via Jfw <jfw@lists.the-jdh.com> wrote:
I no longer have an account with BofA, but I also experienced this
kind of thing when I did. There would be certain times when the
site just wouldn't cooperate at all. Support was not able to give
me any help, it seemed to have to do with the day and time I tried
to access, was never able to find a pattern.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of
Adrian Spratt via Jfw
Sent: Tuesday, May 19, 2015 6:15 AM
To: The Jaws for Windows support list.
Cc: Adrian Spratt
Subject: Bank of America website

Hi. This morning I'm unable to access a credit card account at Bank
of America. After logging in and clicking on the text version of my
latest statement, I get a message to the effect, "We're unable to
complete your request at this time." I've had this problem in the
past at BofA with IE.
After I got that message numerous times, a bank tech support rep
determined I could access the account with Firefox. As far as she
was concerned, that was sufficient. Since then, I've been able to
access the account with IE.
However, this morning neither browser works.

Does anyone else have this experience? Any suggestions? Several
people here have reported positive online experiences with BofA,
but I always find it frustrating.
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Sunny Day
Maria Campbell
lucky1@ct.metrocast.net

Somewhere, something incredible is waiting to be known.
Blaise Pascal

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Re: Major Outlook 2010 problem

Adrian Spratt
 

JAWS 16 handles Outlook 2010 fine here. It can always be left dormant and you can return to using 14.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via Jfw
Sent: Tuesday, May 19, 2015 3:47 PM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: RE: Major Outlook 2010 problem

Well, in this case, I'm going to definitely hold off from installing Jaws 16
on the Windows 7 PC in question here.

I have Jaws 14 on there at the current time, butg will solve the Outlook
problem before confusing things more.

Dr. Tom Behler


-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Barbara Hansen
via Jfw
Sent: Tuesday, May 19, 2015 1:46 PM
To: 'The Jaws for Windows support list.'
Cc: Barbara Hansen
Subject: RE: Major Outlook 2010 problem


Hello Tom and all,

I too use Outlook 2010 and have noticed some sluggishness, but mainly, I
have more problem with it not responding. I'll be reading an email, or
typing an email, and it will just stop, as if it loses focus. I had not
(just stopped on me), noticed these issues until JAWS 16.



-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via
Jfw
Sent: Tuesday, May 19, 2015 11:41 AM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: Major Outlook 2010 problem

Hello, everyone.



You may remember that, last week, I posted a quiry to the list regarding an
increasingly sluggish Windows 7 desktop computer with Jaws, to the point
that it became unusable.



I originally thought the problem related to some sort of a virus I had
gotten, since it seemed that something in internet explorer was constantly
running.



I think that might have been part of the problem, but after taking the
computer to a local computer repair shop, it seems that the biggest problem
is with Outlook 2010.



I am not sure how he found this out, but the computer repair person
indicated that my Outlook data file is unbelievably huge! It contains
something like 10 gigs of material, and is constantly running, and trying to
refresh itself.



I access both my work and personal g-mail accounts via Outlook 2010, and am
very good at deleting e-mails that are no longer of use to me.



I also periodically check my all mail folder in my personal g-mail account
to be sure that deleted e-mails are not showing up in there.



I guess my question is this: Should I totally un-install Outlook 2010, and
re-install it again? Or, is there some way I can correct this issue with my
currrent version of Outlook 2010?



My University currently uses Office 365, which I know contains a version of
Outlook, so I'm wondering if that might be another way to go.



The computer tech at my local computer repair shop advises me to forget
outlook, and just access my personal g-mail via the g-mail web site, but I
have not had the greatest luck navigating that web site with Jaws 14. I'm
not sure if such an approach would work with my work e-mail account either.



Any wisdom that can be shed on this issue would be appreciated.



Thank you.



Dr. Tom Behler from Michigan







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Re: Major Outlook 2010 problem

Tom Behler
 

Ann:

How exactly do you turn the journal item off?

I'll give it a try once I know the steps to disable it.

Tom Behler

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Ann Byrne via
Jfw
Sent: Tuesday, May 19, 2015 3:06 PM
To: The Jaws for Windows support list.
Cc: Ann Byrne
Subject: Re: Major Outlook 2010 problem

Be sure that the journal item is not turned on. that one just grows and
grows, with Outlook automatically making an entry every time you do
anything.
At 10:41 AM 5/19/2015, you wrote:
Hello, everyone.



You may remember that, last week, I posted a quiry to the list regarding an
increasingly sluggish Windows 7 desktop computer with Jaws, to the point
that it became unusable.



I originally thought the problem related to some sort of a virus I had
gotten, since it seemed that something in internet explorer was constantly
running.



I think that might have been part of the problem, but after taking the
computer to a local computer repair shop, it seems that the biggest problem
is with Outlook 2010.



I am not sure how he found this out, but the computer repair person
indicated that my Outlook data file is unbelievably huge! It contains
something like 10 gigs of material, and is constantly running, and trying
to
refresh itself.



I access both my work and personal g-mail accounts via Outlook 2010, and am
very good at deleting e-mails that are no longer of use to me.



I also periodically check my all mail folder in my personal g-mail account
to be sure that deleted e-mails are not showing up in there.



I guess my question is this: Should I totally un-install Outlook 2010, and
re-install it again? Or, is there some way I can correct this issue with
my
currrent version of Outlook 2010?



My University currently uses Office 365, which I know contains a version of
Outlook, so I'm wondering if that might be another way to go.



The computer tech at my local computer repair shop advises me to forget
outlook, and just access my personal g-mail via the g-mail web site, but I
have not had the greatest luck navigating that web site with Jaws 14. I'm
not sure if such an approach would work with my work e-mail account either.



Any wisdom that can be shed on this issue would be appreciated.



Thank you.



Dr. Tom Behler from Michigan







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Re: Bank of America website

Kimsan Song <kimsansong@...>
 

I'm sure they have a reason, but that is what I was told.

On 5/19/15, Carolyn Arnold via Jfw <jfw@lists.the-jdh.com> wrote:
Right now, it's charter.net. Why would they bother for com?

GIFT (God is forever true),

Carolyn

----- Original Message -----
From: "Kimsan Song via Jfw" <jfw@lists.the-jdh.com>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Cc: "Kimsan Song" <kimsansong@gmail.com>
Sent: Tuesday, May 19, 2015 2:25 PM
Subject: Re: Bank of America website


Changing websites are not always for the better;however, I can only
hope. It will be 50/50, it will work or not.

Charter is switching from charter.com over to charter.net or is it the
other way around, so let's see how that goes.At least with the tech
dudes I've spoken with at BOfA was terrible.

I don't complain, because I have better things to do like raise my 3
daughters, eat food and sleep lol. Anyways, I just find work-arounds
because no matter how many times I state accessibility to particular
folks, nothing is done after checking back in several months later.
It's akinda to if I want something done right, I will do it myself.

The BOfA site is 99% accessible btw, it's just that stupid combobox
lol. That's another reason why I don't make much of a fuss, as it's
just one thing for me, so why die on that hill.

Adrian made a good point though, let them know.

On 5/19/15, Adrian Spratt via Jfw <jfw@lists.the-jdh.com> wrote:
I've just reported my problem by phone to BofA's tech support staff. The
woman I spoke to took great care to note the exact nature of my
experience.
I mentioned that other screenreader users are also having access
problems,
which she also noted. I'd encourage anyone else having access problems
with
BofA to do the same. As she mentioned, and as others have noted here,
BofA
is changing its website, so this may be the ideal time to get everything
fixed. I got to tech support via the phone number on my credit card.
Their
automated voice system seems pretty good at detecting the kind of
assistance
required.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Kimsan
Song
via Jfw
Sent: Tuesday, May 19, 2015 12:40 PM
To: The Jaws for Windows support list.
Cc: Kimsan Song
Subject: Re: Bank of America website

I went paperless for as many as I could. All these different account
numbers they ask for when doing something simple as checking a
balance, I do not remember.

But, I'm glad that Adrian brought bank of America to the forfront
because with my mortgage, there is this combobox where you mustselect
the type of payment for example, US mail, telephone, etc. I cannot
access the options there. I've done alt down arrow, enter on the
combobox, down arrow, I've tried everything but tandom. lol.

Adrian, sorry for hijacking the thread, but thoughts anyone?

On 5/19/15, Maria Campbell via Jfw <jfw@lists.the-jdh.com> wrote:
y2k? Again? Smile.
Thank goodness for telephone banking.


On 5/19/2015 12:05 PM, Kimsan Song via Jfw wrote:
I don't think it's just bank of America.
This past weekend, I got my utility bill in the email, and I went to
check it, and I got the same message as Adrian described.

I wonder if all these different sites are just making changes
preparing
for y2k.
:)

On 5/19/15, Drew Hunthausen via Jfw <jfw@lists.the-jdh.com> wrote:
I no longer have an account with BofA, but I also experienced this
kind
of
thing when I did. There would be certain times when the site just
wouldn't
cooperate at all. Support was not able to give me any help, it seemed
to
have to do with the day and time I tried to access, was never able to
find
a
pattern.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Adrian
Spratt
via Jfw
Sent: Tuesday, May 19, 2015 6:15 AM
To: The Jaws for Windows support list.
Cc: Adrian Spratt
Subject: Bank of America website

Hi. This morning I'm unable to access a credit card account at Bank
of
America. After logging in and clicking on the text version of my
latest
statement, I get a message to the effect, "We're unable to complete
your
request at this time." I've had this problem in the past at BofA with
IE.
After I got that message numerous times, a bank tech support rep
determined
I could access the account with Firefox. As far as she was concerned,
that
was sufficient. Since then, I've been able to access the account with
IE.
However, this morning neither browser works.

Does anyone else have this experience? Any suggestions? Several
people
here
have reported positive online experiences with BofA, but I always
find
it
frustrating.
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Somewhere, something incredible is waiting to be known.
Blaise Pascal

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Re: Major Outlook 2010 problem

Tom Behler
 

Keith:

I've cleared out my deleted items folder, and there's nothing in my drafts
folder.

I cleared out my sent folder a few months ago, and can't imagine there are
10 gigs worth of messages in there.

Just couldn't write that many if I tried 24/7.

Anyway, I'm trying to be a little humorous here, so please take this as my
attempt at humor in the midst of a very frustrating situation.

Dr. Tom Behler

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Kramlinger,
Keith G., M.D. via Jfw
Sent: Tuesday, May 19, 2015 2:40 PM
To: 'The Jaws for Windows support list.'
Cc: Kramlinger, Keith G., M.D.
Subject: RE: Major Outlook 2010 problem

Hi Tom,

You've probably already done these, but it wasn't clear to me from reading
your message.

Have you cleared out your Sent Items folder, your Deleted Items folder, and
possibly your Drafts folder of items you don't want or need??

Keith

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via
Jfw
Sent: Tuesday, May 19, 2015 10:41 AM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: Major Outlook 2010 problem

Hello, everyone.



You may remember that, last week, I posted a quiry to the list regarding an
increasingly sluggish Windows 7 desktop computer with Jaws, to the point
that it became unusable.



I originally thought the problem related to some sort of a virus I had
gotten, since it seemed that something in internet explorer was constantly
running.



I think that might have been part of the problem, but after taking the
computer to a local computer repair shop, it seems that the biggest problem
is with Outlook 2010.



I am not sure how he found this out, but the computer repair person
indicated that my Outlook data file is unbelievably huge! It contains
something like 10 gigs of material, and is constantly running, and trying to
refresh itself.



I access both my work and personal g-mail accounts via Outlook 2010, and am
very good at deleting e-mails that are no longer of use to me.



I also periodically check my all mail folder in my personal g-mail account
to be sure that deleted e-mails are not showing up in there.



I guess my question is this: Should I totally un-install Outlook 2010, and
re-install it again? Or, is there some way I can correct this issue with my
currrent version of Outlook 2010?



My University currently uses Office 365, which I know contains a version of
Outlook, so I'm wondering if that might be another way to go.



The computer tech at my local computer repair shop advises me to forget
outlook, and just access my personal g-mail via the g-mail web site, but I
have not had the greatest luck navigating that web site with Jaws 14. I'm
not sure if such an approach would work with my work e-mail account either.



Any wisdom that can be shed on this issue would be appreciated.



Thank you.



Dr. Tom Behler from Michigan







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Re: Major Outlook 2010 problem

Tom Behler
 

Well, in this case, I'm going to definitely hold off from installing Jaws 16
on the Windows 7 PC in question here.

I have Jaws 14 on there at the current time, butg will solve the Outlook
problem before confusing things more.

Dr. Tom Behler

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Barbara Hansen
via Jfw
Sent: Tuesday, May 19, 2015 1:46 PM
To: 'The Jaws for Windows support list.'
Cc: Barbara Hansen
Subject: RE: Major Outlook 2010 problem


Hello Tom and all,

I too use Outlook 2010 and have noticed some sluggishness, but mainly, I
have more problem with it not responding. I'll be reading an email, or
typing an email, and it will just stop, as if it loses focus. I had not
(just stopped on me), noticed these issues until JAWS 16.



-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via
Jfw
Sent: Tuesday, May 19, 2015 11:41 AM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: Major Outlook 2010 problem

Hello, everyone.



You may remember that, last week, I posted a quiry to the list regarding an
increasingly sluggish Windows 7 desktop computer with Jaws, to the point
that it became unusable.



I originally thought the problem related to some sort of a virus I had
gotten, since it seemed that something in internet explorer was constantly
running.



I think that might have been part of the problem, but after taking the
computer to a local computer repair shop, it seems that the biggest problem
is with Outlook 2010.



I am not sure how he found this out, but the computer repair person
indicated that my Outlook data file is unbelievably huge! It contains
something like 10 gigs of material, and is constantly running, and trying to
refresh itself.



I access both my work and personal g-mail accounts via Outlook 2010, and am
very good at deleting e-mails that are no longer of use to me.



I also periodically check my all mail folder in my personal g-mail account
to be sure that deleted e-mails are not showing up in there.



I guess my question is this: Should I totally un-install Outlook 2010, and
re-install it again? Or, is there some way I can correct this issue with my
currrent version of Outlook 2010?



My University currently uses Office 365, which I know contains a version of
Outlook, so I'm wondering if that might be another way to go.



The computer tech at my local computer repair shop advises me to forget
outlook, and just access my personal g-mail via the g-mail web site, but I
have not had the greatest luck navigating that web site with Jaws 14. I'm
not sure if such an approach would work with my work e-mail account either.



Any wisdom that can be shed on this issue would be appreciated.



Thank you.



Dr. Tom Behler from Michigan







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Re: Major Outlook 2010 problem

Tom Behler
 

Adrian:

I now have the computer in my possession, and am checking with my
University's I T department.

We use Outlook 2010 within MS365 at the University, so hopefully they can
help.

Needless to say, my confidence in our local computer shop here in town is
about down to 0 at this point.

Dr. Tom Behler

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Adrian Spratt
via Jfw
Sent: Tuesday, May 19, 2015 1:16 PM
To: The Jaws for Windows support list.
Cc: Adrian Spratt
Subject: RE: Major Outlook 2010 problem

Tom,

I have thousands, and probably tens of thousands, of email messages stored
in over a hundred Outlook 2010 file folders reflecting many interests of
mine. Despite this huge storage, Outlook does not slow down my system. I
have to admit that I had a tech expert install Office 2010, so I can't tell
you what, if any, settings he made to ensure this efficient operation, but
he knows my practice of using email for reference purposes.

You might think of how to search for answers via Google. As Drew suggests,
this doesn't sound like a JAWS problem. At the same time, it sounds fixable.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via
Jfw
Sent: Tuesday, May 19, 2015 12:20 PM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: RE: Major Outlook 2010 problem

Drew:

No, he didn't have suggestions for getting rid of the huge stored data file,
and I think that is what is bogging things down.

Of course, my question is why the huge data file has to exist in the first
place, but that may be another question for another day.

I really don't want to have to go to accessing and managing my personal
e-mail via the g-mail web site if that can be avoided.

Dr. Tom Behler


-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Drew
Hunthausen via Jfw
Sent: Tuesday, May 19, 2015 12:02 PM
To: 'The Jaws for Windows support list.'
Cc: Drew Hunthausen
Subject: RE: Major Outlook 2010 problem

Did the computer tech have suggestions on getting rid of much of that stored
data so there's not so much running? Just wondering if all the stored info
is needed by you, and if you could copy it on to some sort of external
memory. It seems like if you were charged at the computer store they should
help you with this as well. I've used the g-mail site before, and while it
works and is accessible, it is much more cumbersum with Jaws and takes way
longer in my opinion to get things done and read your mail. Hope you get
things figured out.
Drew

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via
Jfw
Sent: Tuesday, May 19, 2015 8:41 AM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: Major Outlook 2010 problem

Hello, everyone.



You may remember that, last week, I posted a quiry to the list regarding an
increasingly sluggish Windows 7 desktop computer with Jaws, to the point
that it became unusable.



I originally thought the problem related to some sort of a virus I had
gotten, since it seemed that something in internet explorer was constantly
running.



I think that might have been part of the problem, but after taking the
computer to a local computer repair shop, it seems that the biggest problem
is with Outlook 2010.



I am not sure how he found this out, but the computer repair person
indicated that my Outlook data file is unbelievably huge! It contains
something like 10 gigs of material, and is constantly running, and trying to
refresh itself.



I access both my work and personal g-mail accounts via Outlook 2010, and am
very good at deleting e-mails that are no longer of use to me.



I also periodically check my all mail folder in my personal g-mail account
to be sure that deleted e-mails are not showing up in there.



I guess my question is this: Should I totally un-install Outlook 2010, and
re-install it again? Or, is there some way I can correct this issue with my
currrent version of Outlook 2010?



My University currently uses Office 365, which I know contains a version of
Outlook, so I'm wondering if that might be another way to go.



The computer tech at my local computer repair shop advises me to forget
outlook, and just access my personal g-mail via the g-mail web site, but I
have not had the greatest luck navigating that web site with Jaws 14. I'm
not sure if such an approach would work with my work e-mail account either.



Any wisdom that can be shed on this issue would be appreciated.



Thank you.



Dr. Tom Behler from Michigan







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Re: Major Outlook 2010 problem

Tom Behler
 

Drew:

They don't know how to do this, strange as it seems!

I have asked them twice!

The computer is now back with me, and I'm in touch with the IT people at my
University to see if they know how to help.

Dr. Tom Behler

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Drew
Hunthausen via Jfw
Sent: Tuesday, May 19, 2015 12:37 PM
To: 'The Jaws for Windows support list.'
Cc: Drew Hunthausen
Subject: RE: Major Outlook 2010 problem

Tom,
I think you should call the computer place that you took your computer and
ask the tech person you worked with about getting rid of the stored data or
storing it somewhere else. This isn't anything to do with assistive
technology and they should help you get your problem resolved. It could be
as easy as a setting that automatically deletes this stored data or keeps it
somewhere else as not to slow down your machine. I think the general
computer people would be able to help you out just as well especially since
they have already seen your comuter. Good luck

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via
Jfw
Sent: Tuesday, May 19, 2015 9:20 AM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: RE: Major Outlook 2010 problem

Drew:

No, he didn't have suggestions for getting rid of the huge stored data file,
and I think that is what is bogging things down.

Of course, my question is why the huge data file has to exist in the first
place, but that may be another question for another day.

I really don't want to have to go to accessing and managing my personal
e-mail via the g-mail web site if that can be avoided.

Dr. Tom Behler


-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Drew
Hunthausen via Jfw
Sent: Tuesday, May 19, 2015 12:02 PM
To: 'The Jaws for Windows support list.'
Cc: Drew Hunthausen
Subject: RE: Major Outlook 2010 problem

Did the computer tech have suggestions on getting rid of much of that stored
data so there's not so much running? Just wondering if all the stored info
is needed by you, and if you could copy it on to some sort of external
memory. It seems like if you were charged at the computer store they should
help you with this as well. I've used the g-mail site before, and while it
works and is accessible, it is much more cumbersum with Jaws and takes way
longer in my opinion to get things done and read your mail. Hope you get
things figured out.
Drew

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via
Jfw
Sent: Tuesday, May 19, 2015 8:41 AM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: Major Outlook 2010 problem

Hello, everyone.



You may remember that, last week, I posted a quiry to the list regarding an
increasingly sluggish Windows 7 desktop computer with Jaws, to the point
that it became unusable.



I originally thought the problem related to some sort of a virus I had
gotten, since it seemed that something in internet explorer was constantly
running.



I think that might have been part of the problem, but after taking the
computer to a local computer repair shop, it seems that the biggest problem
is with Outlook 2010.



I am not sure how he found this out, but the computer repair person
indicated that my Outlook data file is unbelievably huge! It contains
something like 10 gigs of material, and is constantly running, and trying to
refresh itself.



I access both my work and personal g-mail accounts via Outlook 2010, and am
very good at deleting e-mails that are no longer of use to me.



I also periodically check my all mail folder in my personal g-mail account
to be sure that deleted e-mails are not showing up in there.



I guess my question is this: Should I totally un-install Outlook 2010, and
re-install it again? Or, is there some way I can correct this issue with my
currrent version of Outlook 2010?



My University currently uses Office 365, which I know contains a version of
Outlook, so I'm wondering if that might be another way to go.



The computer tech at my local computer repair shop advises me to forget
outlook, and just access my personal g-mail via the g-mail web site, but I
have not had the greatest luck navigating that web site with Jaws 14. I'm
not sure if such an approach would work with my work e-mail account either.



Any wisdom that can be shed on this issue would be appreciated.



Thank you.



Dr. Tom Behler from Michigan







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Re: Bank of America website

Carolyn Arnold <4carolyna@...>
 

Right now, it's charter.net. Why would they bother for com?

GIFT (God is forever true),

Carolyn

----- Original Message -----
From: "Kimsan Song via Jfw" <jfw@lists.the-jdh.com>
To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com>
Cc: "Kimsan Song" <kimsansong@gmail.com>
Sent: Tuesday, May 19, 2015 2:25 PM
Subject: Re: Bank of America website


Changing websites are not always for the better;however, I can only
hope. It will be 50/50, it will work or not.

Charter is switching from charter.com over to charter.net or is it the
other way around, so let's see how that goes.At least with the tech
dudes I've spoken with at BOfA was terrible.

I don't complain, because I have better things to do like raise my 3
daughters, eat food and sleep lol. Anyways, I just find work-arounds
because no matter how many times I state accessibility to particular
folks, nothing is done after checking back in several months later.
It's akinda to if I want something done right, I will do it myself.

The BOfA site is 99% accessible btw, it's just that stupid combobox
lol. That's another reason why I don't make much of a fuss, as it's
just one thing for me, so why die on that hill.

Adrian made a good point though, let them know.

On 5/19/15, Adrian Spratt via Jfw <jfw@lists.the-jdh.com> wrote:
I've just reported my problem by phone to BofA's tech support staff. The
woman I spoke to took great care to note the exact nature of my experience.
I mentioned that other screenreader users are also having access problems,
which she also noted. I'd encourage anyone else having access problems with
BofA to do the same. As she mentioned, and as others have noted here, BofA
is changing its website, so this may be the ideal time to get everything
fixed. I got to tech support via the phone number on my credit card. Their
automated voice system seems pretty good at detecting the kind of assistance
required.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Kimsan Song
via Jfw
Sent: Tuesday, May 19, 2015 12:40 PM
To: The Jaws for Windows support list.
Cc: Kimsan Song
Subject: Re: Bank of America website

I went paperless for as many as I could. All these different account
numbers they ask for when doing something simple as checking a
balance, I do not remember.

But, I'm glad that Adrian brought bank of America to the forfront
because with my mortgage, there is this combobox where you mustselect
the type of payment for example, US mail, telephone, etc. I cannot
access the options there. I've done alt down arrow, enter on the
combobox, down arrow, I've tried everything but tandom. lol.

Adrian, sorry for hijacking the thread, but thoughts anyone?

On 5/19/15, Maria Campbell via Jfw <jfw@lists.the-jdh.com> wrote:
y2k? Again? Smile.
Thank goodness for telephone banking.


On 5/19/2015 12:05 PM, Kimsan Song via Jfw wrote:
I don't think it's just bank of America.
This past weekend, I got my utility bill in the email, and I went to
check it, and I got the same message as Adrian described.

I wonder if all these different sites are just making changes preparing
for y2k.
:)

On 5/19/15, Drew Hunthausen via Jfw <jfw@lists.the-jdh.com> wrote:
I no longer have an account with BofA, but I also experienced this kind
of
thing when I did. There would be certain times when the site just
wouldn't
cooperate at all. Support was not able to give me any help, it seemed
to
have to do with the day and time I tried to access, was never able to
find
a
pattern.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Adrian
Spratt
via Jfw
Sent: Tuesday, May 19, 2015 6:15 AM
To: The Jaws for Windows support list.
Cc: Adrian Spratt
Subject: Bank of America website

Hi. This morning I'm unable to access a credit card account at Bank of
America. After logging in and clicking on the text version of my latest
statement, I get a message to the effect, "We're unable to complete
your
request at this time." I've had this problem in the past at BofA with
IE.
After I got that message numerous times, a bank tech support rep
determined
I could access the account with Firefox. As far as she was concerned,
that
was sufficient. Since then, I've been able to access the account with
IE.
However, this morning neither browser works.

Does anyone else have this experience? Any suggestions? Several people
here
have reported positive online experiences with BofA, but I always find
it
frustrating.
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--

Sunny Day
Maria Campbell
lucky1@ct.metrocast.net

Somewhere, something incredible is waiting to be known.
Blaise Pascal

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Re: Bank of America website

Kimsan Song <kimsansong@...>
 

hmmm, good question. When my income changes from month to month and
creditors want more than I have, there is no point in scheduling any
automatic payments, and there is what Cristóbal stated where I don't
want auto access to my account.

On 5/19/15, Charles Coe via Jfw <jfw@lists.the-jdh.com> wrote:
Then why worry about balances?

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Kimsan Song
via Jfw
Sent: Tuesday, May 19, 2015 11:41 AM
To: The Jaws for Windows support list.
Cc: Kimsan Song
Subject: Re: Bank of America website

Income is an issue there.

I'm real poor...

On 5/19/15, Charles Coe via Jfw <jfw@lists.the-jdh.com> wrote:
Hello,
Why can't you set up a auto pay account with your bank for those
creditors you have to pay on a consistence basis?

Charles
-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Kimsan
Song via Jfw
Sent: Tuesday, May 19, 2015 9:40 AM
To: The Jaws for Windows support list.
Cc: Kimsan Song
Subject: Re: Bank of America website

I went paperless for as many as I could. All these different account
numbers they ask for when doing something simple as checking a
balance, I do not remember.

But, I'm glad that Adrian brought bank of America to the forfront
because with my mortgage, there is this combobox where you mustselect
the type of payment for example, US mail, telephone, etc. I cannot
access the options there. I've done alt down arrow, enter on the
combobox, down arrow, I've tried everything but tandom. lol.

Adrian, sorry for hijacking the thread, but thoughts anyone?

On 5/19/15, Maria Campbell via Jfw <jfw@lists.the-jdh.com> wrote:
y2k? Again? Smile.
Thank goodness for telephone banking.


On 5/19/2015 12:05 PM, Kimsan Song via Jfw wrote:
I don't think it's just bank of America.
This past weekend, I got my utility bill in the email, and I went to
check it, and I got the same message as Adrian described.

I wonder if all these different sites are just making changes
preparing for y2k.
:)

On 5/19/15, Drew Hunthausen via Jfw <jfw@lists.the-jdh.com> wrote:
I no longer have an account with BofA, but I also experienced this
kind of thing when I did. There would be certain times when the
site just wouldn't cooperate at all. Support was not able to give
me any help, it seemed to have to do with the day and time I tried
to access, was never able to find a pattern.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of
Adrian Spratt via Jfw
Sent: Tuesday, May 19, 2015 6:15 AM
To: The Jaws for Windows support list.
Cc: Adrian Spratt
Subject: Bank of America website

Hi. This morning I'm unable to access a credit card account at Bank
of America. After logging in and clicking on the text version of my
latest statement, I get a message to the effect, "We're unable to
complete your request at this time." I've had this problem in the
past at BofA with IE.
After I got that message numerous times, a bank tech support rep
determined I could access the account with Firefox. As far as she
was concerned, that was sufficient. Since then, I've been able to
access the account with IE.
However, this morning neither browser works.

Does anyone else have this experience? Any suggestions? Several
people here have reported positive online experiences with BofA,
but I always find it frustrating.
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Sunny Day
Maria Campbell
lucky1@ct.metrocast.net

Somewhere, something incredible is waiting to be known.
Blaise Pascal

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Re: Major Outlook 2010 problem

Ann Byrne
 

Be sure that the journal item is not turned on. that one just grows and grows, with Outlook automatically making an entry every time you do anything.

At 10:41 AM 5/19/2015, you wrote:
Hello, everyone.



You may remember that, last week, I posted a quiry to the list regarding an
increasingly sluggish Windows 7 desktop computer with Jaws, to the point
that it became unusable.



I originally thought the problem related to some sort of a virus I had
gotten, since it seemed that something in internet explorer was constantly
running.



I think that might have been part of the problem, but after taking the
computer to a local computer repair shop, it seems that the biggest problem
is with Outlook 2010.



I am not sure how he found this out, but the computer repair person
indicated that my Outlook data file is unbelievably huge! It contains
something like 10 gigs of material, and is constantly running, and trying to
refresh itself.



I access both my work and personal g-mail accounts via Outlook 2010, and am
very good at deleting e-mails that are no longer of use to me.



I also periodically check my all mail folder in my personal g-mail account
to be sure that deleted e-mails are not showing up in there.



I guess my question is this: Should I totally un-install Outlook 2010, and
re-install it again? Or, is there some way I can correct this issue with my
currrent version of Outlook 2010?



My University currently uses Office 365, which I know contains a version of
Outlook, so I'm wondering if that might be another way to go.



The computer tech at my local computer repair shop advises me to forget
outlook, and just access my personal g-mail via the g-mail web site, but I
have not had the greatest luck navigating that web site with Jaws 14. I'm
not sure if such an approach would work with my work e-mail account either.



Any wisdom that can be shed on this issue would be appreciated.



Thank you.



Dr. Tom Behler from Michigan







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Re: Bank of America website

Peter.Logan@...
 

This is straying way off of Jaws ....


Peter Logan
Database Administrator
SpartanNash INC.
Office: 616/878-8309
Mobile: 616/304-9672
E-Mail: peter.logan@spartannash.com






From: Charles Coe via Jfw <jfw@lists.the-jdh.com>
To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com>
Cc: Charles Coe <charlesmar@comcast.net>
Date: 05/19/2015 03:04 PM
Subject: RE: Bank of America website
Sent by: "Jfw" <jfw-bounces@lists.the-jdh.com>



I am referring to a bank bill pay service which one can setup the payees,
amounts to be paid, and dates to be paid for each creditors.

I use this service with more than one bank (including a mega bank)and have
not had a accessibility issue. I do not allow any creditor access to any
account for payments.

Charles

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Cristóbal
via
Jfw
Sent: Tuesday, May 19, 2015 11:46 AM
To: 'The Jaws for Windows support list.'
Cc: Cristóbal
Subject: RE: Bank of America website

That and what if you just don’t' want to give auto access to your
accounts.
Just settling for autopay isn't a solution or addresses the accessibility
problem.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Kimsan Song
via Jfw
Sent: Tuesday, May 19, 2015 11:41 AM
To: The Jaws for Windows support list.
Cc: Kimsan Song
Subject: Re: Bank of America website

Income is an issue there.

I'm real poor...

On 5/19/15, Charles Coe via Jfw <jfw@lists.the-jdh.com> wrote:
Hello,
Why can't you set up a auto pay account with your bank for those
creditors you have to pay on a consistence basis?

Charles
-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Kimsan
Song via Jfw
Sent: Tuesday, May 19, 2015 9:40 AM
To: The Jaws for Windows support list.
Cc: Kimsan Song
Subject: Re: Bank of America website

I went paperless for as many as I could. All these different account
numbers they ask for when doing something simple as checking a
balance, I do not remember.

But, I'm glad that Adrian brought bank of America to the forfront
because with my mortgage, there is this combobox where you mustselect
the type of payment for example, US mail, telephone, etc. I cannot
access the options there. I've done alt down arrow, enter on the
combobox, down arrow, I've tried everything but tandom. lol.

Adrian, sorry for hijacking the thread, but thoughts anyone?

On 5/19/15, Maria Campbell via Jfw <jfw@lists.the-jdh.com> wrote:
y2k? Again? Smile.
Thank goodness for telephone banking.


On 5/19/2015 12:05 PM, Kimsan Song via Jfw wrote:
I don't think it's just bank of America.
This past weekend, I got my utility bill in the email, and I went to
check it, and I got the same message as Adrian described.

I wonder if all these different sites are just making changes
preparing for y2k.
:)

On 5/19/15, Drew Hunthausen via Jfw <jfw@lists.the-jdh.com> wrote:
I no longer have an account with BofA, but I also experienced this
kind of thing when I did. There would be certain times when the
site just wouldn't cooperate at all. Support was not able to give
me any help, it seemed to have to do with the day and time I tried
to access, was never able to find a pattern.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of
Adrian Spratt via Jfw
Sent: Tuesday, May 19, 2015 6:15 AM
To: The Jaws for Windows support list.
Cc: Adrian Spratt
Subject: Bank of America website

Hi. This morning I'm unable to access a credit card account at Bank
of America. After logging in and clicking on the text version of my
latest statement, I get a message to the effect, "We're unable to
complete your request at this time." I've had this problem in the
past at BofA with IE.
After I got that message numerous times, a bank tech support rep
determined I could access the account with Firefox. As far as she
was concerned, that was sufficient. Since then, I've been able to
access the account with IE.
However, this morning neither browser works.

Does anyone else have this experience? Any suggestions? Several
people here have reported positive online experiences with BofA,
but I always find it frustrating.
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Sunny Day
Maria Campbell
lucky1@ct.metrocast.net

Somewhere, something incredible is waiting to be known.
Blaise Pascal

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