Date   

Re: Bank of America website

Cristóbal
 

That and what if you just don’t' want to give auto access to your accounts.
Just settling for autopay isn't a solution or addresses the accessibility
problem.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Kimsan Song
via Jfw
Sent: Tuesday, May 19, 2015 11:41 AM
To: The Jaws for Windows support list.
Cc: Kimsan Song
Subject: Re: Bank of America website

Income is an issue there.

I'm real poor...

On 5/19/15, Charles Coe via Jfw <jfw@lists.the-jdh.com> wrote:
Hello,
Why can't you set up a auto pay account with your bank for those
creditors you have to pay on a consistence basis?

Charles
-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Kimsan
Song via Jfw
Sent: Tuesday, May 19, 2015 9:40 AM
To: The Jaws for Windows support list.
Cc: Kimsan Song
Subject: Re: Bank of America website

I went paperless for as many as I could. All these different account
numbers they ask for when doing something simple as checking a
balance, I do not remember.

But, I'm glad that Adrian brought bank of America to the forfront
because with my mortgage, there is this combobox where you mustselect
the type of payment for example, US mail, telephone, etc. I cannot
access the options there. I've done alt down arrow, enter on the
combobox, down arrow, I've tried everything but tandom. lol.

Adrian, sorry for hijacking the thread, but thoughts anyone?

On 5/19/15, Maria Campbell via Jfw <jfw@lists.the-jdh.com> wrote:
y2k? Again? Smile.
Thank goodness for telephone banking.


On 5/19/2015 12:05 PM, Kimsan Song via Jfw wrote:
I don't think it's just bank of America.
This past weekend, I got my utility bill in the email, and I went to
check it, and I got the same message as Adrian described.

I wonder if all these different sites are just making changes
preparing for y2k.
:)

On 5/19/15, Drew Hunthausen via Jfw <jfw@lists.the-jdh.com> wrote:
I no longer have an account with BofA, but I also experienced this
kind of thing when I did. There would be certain times when the
site just wouldn't cooperate at all. Support was not able to give
me any help, it seemed to have to do with the day and time I tried
to access, was never able to find a pattern.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of
Adrian Spratt via Jfw
Sent: Tuesday, May 19, 2015 6:15 AM
To: The Jaws for Windows support list.
Cc: Adrian Spratt
Subject: Bank of America website

Hi. This morning I'm unable to access a credit card account at Bank
of America. After logging in and clicking on the text version of my
latest statement, I get a message to the effect, "We're unable to
complete your request at this time." I've had this problem in the
past at BofA with IE.
After I got that message numerous times, a bank tech support rep
determined I could access the account with Firefox. As far as she
was concerned, that was sufficient. Since then, I've been able to
access the account with IE.
However, this morning neither browser works.

Does anyone else have this experience? Any suggestions? Several
people here have reported positive online experiences with BofA,
but I always find it frustrating.
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Sunny Day
Maria Campbell
lucky1@ct.metrocast.net

Somewhere, something incredible is waiting to be known.
Blaise Pascal

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Re: Bank of America website

Kimsan Song <kimsansong@...>
 

Income is an issue there.

I'm real poor...

On 5/19/15, Charles Coe via Jfw <jfw@lists.the-jdh.com> wrote:
Hello,
Why can't you set up a auto pay account with your bank for those creditors
you have to pay on a consistence basis?

Charles
-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Kimsan Song
via Jfw
Sent: Tuesday, May 19, 2015 9:40 AM
To: The Jaws for Windows support list.
Cc: Kimsan Song
Subject: Re: Bank of America website

I went paperless for as many as I could. All these different account
numbers they ask for when doing something simple as checking a balance, I
do
not remember.

But, I'm glad that Adrian brought bank of America to the forfront because
with my mortgage, there is this combobox where you mustselect the type of
payment for example, US mail, telephone, etc. I cannot access the options
there. I've done alt down arrow, enter on the combobox, down arrow, I've
tried everything but tandom. lol.

Adrian, sorry for hijacking the thread, but thoughts anyone?

On 5/19/15, Maria Campbell via Jfw <jfw@lists.the-jdh.com> wrote:
y2k? Again? Smile.
Thank goodness for telephone banking.


On 5/19/2015 12:05 PM, Kimsan Song via Jfw wrote:
I don't think it's just bank of America.
This past weekend, I got my utility bill in the email, and I went to
check it, and I got the same message as Adrian described.

I wonder if all these different sites are just making changes
preparing for y2k.
:)

On 5/19/15, Drew Hunthausen via Jfw <jfw@lists.the-jdh.com> wrote:
I no longer have an account with BofA, but I also experienced this
kind of thing when I did. There would be certain times when the site
just wouldn't cooperate at all. Support was not able to give me any
help, it seemed to have to do with the day and time I tried to
access, was never able to find a pattern.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Adrian
Spratt via Jfw
Sent: Tuesday, May 19, 2015 6:15 AM
To: The Jaws for Windows support list.
Cc: Adrian Spratt
Subject: Bank of America website

Hi. This morning I'm unable to access a credit card account at Bank
of America. After logging in and clicking on the text version of my
latest statement, I get a message to the effect, "We're unable to
complete your request at this time." I've had this problem in the
past at BofA with IE.
After I got that message numerous times, a bank tech support rep
determined I could access the account with Firefox. As far as she
was concerned, that was sufficient. Since then, I've been able to
access the account with IE.
However, this morning neither browser works.

Does anyone else have this experience? Any suggestions? Several
people here have reported positive online experiences with BofA, but
I always find it frustrating.
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--

Sunny Day
Maria Campbell
lucky1@ct.metrocast.net

Somewhere, something incredible is waiting to be known.
Blaise Pascal

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Re: Major Outlook 2010 problem

Kramlinger, Keith G., M.D.
 

Hi Tom,

You've probably already done these, but it wasn't clear to me from reading your message.

Have you cleared out your Sent Items folder, your Deleted Items folder, and possibly your Drafts folder of items you don't want or need??

Keith

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via Jfw
Sent: Tuesday, May 19, 2015 10:41 AM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: Major Outlook 2010 problem

Hello, everyone.



You may remember that, last week, I posted a quiry to the list regarding an increasingly sluggish Windows 7 desktop computer with Jaws, to the point that it became unusable.



I originally thought the problem related to some sort of a virus I had gotten, since it seemed that something in internet explorer was constantly running.



I think that might have been part of the problem, but after taking the computer to a local computer repair shop, it seems that the biggest problem is with Outlook 2010.



I am not sure how he found this out, but the computer repair person indicated that my Outlook data file is unbelievably huge! It contains something like 10 gigs of material, and is constantly running, and trying to refresh itself.



I access both my work and personal g-mail accounts via Outlook 2010, and am very good at deleting e-mails that are no longer of use to me.



I also periodically check my all mail folder in my personal g-mail account to be sure that deleted e-mails are not showing up in there.



I guess my question is this: Should I totally un-install Outlook 2010, and re-install it again? Or, is there some way I can correct this issue with my currrent version of Outlook 2010?



My University currently uses Office 365, which I know contains a version of Outlook, so I'm wondering if that might be another way to go.



The computer tech at my local computer repair shop advises me to forget outlook, and just access my personal g-mail via the g-mail web site, but I have not had the greatest luck navigating that web site with Jaws 14. I'm not sure if such an approach would work with my work e-mail account either.



Any wisdom that can be shed on this issue would be appreciated.



Thank you.



Dr. Tom Behler from Michigan







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Re: Bank of America website

Charles Coe
 

Hello,
Why can't you set up a auto pay account with your bank for those creditors
you have to pay on a consistence basis?

Charles

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Kimsan Song
via Jfw
Sent: Tuesday, May 19, 2015 9:40 AM
To: The Jaws for Windows support list.
Cc: Kimsan Song
Subject: Re: Bank of America website

I went paperless for as many as I could. All these different account
numbers they ask for when doing something simple as checking a balance, I do
not remember.

But, I'm glad that Adrian brought bank of America to the forfront because
with my mortgage, there is this combobox where you mustselect the type of
payment for example, US mail, telephone, etc. I cannot access the options
there. I've done alt down arrow, enter on the combobox, down arrow, I've
tried everything but tandom. lol.

Adrian, sorry for hijacking the thread, but thoughts anyone?

On 5/19/15, Maria Campbell via Jfw <jfw@lists.the-jdh.com> wrote:
y2k? Again? Smile.
Thank goodness for telephone banking.


On 5/19/2015 12:05 PM, Kimsan Song via Jfw wrote:
I don't think it's just bank of America.
This past weekend, I got my utility bill in the email, and I went to
check it, and I got the same message as Adrian described.

I wonder if all these different sites are just making changes
preparing for y2k.
:)

On 5/19/15, Drew Hunthausen via Jfw <jfw@lists.the-jdh.com> wrote:
I no longer have an account with BofA, but I also experienced this
kind of thing when I did. There would be certain times when the site
just wouldn't cooperate at all. Support was not able to give me any
help, it seemed to have to do with the day and time I tried to
access, was never able to find a pattern.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Adrian
Spratt via Jfw
Sent: Tuesday, May 19, 2015 6:15 AM
To: The Jaws for Windows support list.
Cc: Adrian Spratt
Subject: Bank of America website

Hi. This morning I'm unable to access a credit card account at Bank
of America. After logging in and clicking on the text version of my
latest statement, I get a message to the effect, "We're unable to
complete your request at this time." I've had this problem in the
past at BofA with IE.
After I got that message numerous times, a bank tech support rep
determined I could access the account with Firefox. As far as she
was concerned, that was sufficient. Since then, I've been able to
access the account with IE.
However, this morning neither browser works.

Does anyone else have this experience? Any suggestions? Several
people here have reported positive online experiences with BofA, but
I always find it frustrating.
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Jfw@lists.the-jdh.com
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Sunny Day
Maria Campbell
lucky1@ct.metrocast.net

Somewhere, something incredible is waiting to be known.
Blaise Pascal

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Re: Bank of America website

Kimsan Song <kimsansong@...>
 

Changing websites are not always for the better;however, I can only
hope. It will be 50/50, it will work or not.

Charter is switching from charter.com over to charter.net or is it the
other way around, so let's see how that goes.At least with the tech
dudes I've spoken with at BOfA was terrible.

I don't complain, because I have better things to do like raise my 3
daughters, eat food and sleep lol. Anyways, I just find work-arounds
because no matter how many times I state accessibility to particular
folks, nothing is done after checking back in several months later.
It's akinda to if I want something done right, I will do it myself.

The BOfA site is 99% accessible btw, it's just that stupid combobox
lol. That's another reason why I don't make much of a fuss, as it's
just one thing for me, so why die on that hill.

Adrian made a good point though, let them know.

On 5/19/15, Adrian Spratt via Jfw <jfw@lists.the-jdh.com> wrote:
I've just reported my problem by phone to BofA's tech support staff. The
woman I spoke to took great care to note the exact nature of my experience.
I mentioned that other screenreader users are also having access problems,
which she also noted. I'd encourage anyone else having access problems with
BofA to do the same. As she mentioned, and as others have noted here, BofA
is changing its website, so this may be the ideal time to get everything
fixed. I got to tech support via the phone number on my credit card. Their
automated voice system seems pretty good at detecting the kind of assistance
required.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Kimsan Song
via Jfw
Sent: Tuesday, May 19, 2015 12:40 PM
To: The Jaws for Windows support list.
Cc: Kimsan Song
Subject: Re: Bank of America website

I went paperless for as many as I could. All these different account
numbers they ask for when doing something simple as checking a
balance, I do not remember.

But, I'm glad that Adrian brought bank of America to the forfront
because with my mortgage, there is this combobox where you mustselect
the type of payment for example, US mail, telephone, etc. I cannot
access the options there. I've done alt down arrow, enter on the
combobox, down arrow, I've tried everything but tandom. lol.

Adrian, sorry for hijacking the thread, but thoughts anyone?

On 5/19/15, Maria Campbell via Jfw <jfw@lists.the-jdh.com> wrote:
y2k? Again? Smile.
Thank goodness for telephone banking.


On 5/19/2015 12:05 PM, Kimsan Song via Jfw wrote:
I don't think it's just bank of America.
This past weekend, I got my utility bill in the email, and I went to
check it, and I got the same message as Adrian described.

I wonder if all these different sites are just making changes preparing
for y2k.
:)

On 5/19/15, Drew Hunthausen via Jfw <jfw@lists.the-jdh.com> wrote:
I no longer have an account with BofA, but I also experienced this kind
of
thing when I did. There would be certain times when the site just
wouldn't
cooperate at all. Support was not able to give me any help, it seemed
to
have to do with the day and time I tried to access, was never able to
find
a
pattern.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Adrian
Spratt
via Jfw
Sent: Tuesday, May 19, 2015 6:15 AM
To: The Jaws for Windows support list.
Cc: Adrian Spratt
Subject: Bank of America website

Hi. This morning I'm unable to access a credit card account at Bank of
America. After logging in and clicking on the text version of my latest
statement, I get a message to the effect, "We're unable to complete
your
request at this time." I've had this problem in the past at BofA with
IE.
After I got that message numerous times, a bank tech support rep
determined
I could access the account with Firefox. As far as she was concerned,
that
was sufficient. Since then, I've been able to access the account with
IE.
However, this morning neither browser works.

Does anyone else have this experience? Any suggestions? Several people
here
have reported positive online experiences with BofA, but I always find
it
frustrating.
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Sunny Day
Maria Campbell
lucky1@ct.metrocast.net

Somewhere, something incredible is waiting to be known.
Blaise Pascal

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Re: Bank of America website

Adrian Spratt
 

I've just reported my problem by phone to BofA's tech support staff. The woman I spoke to took great care to note the exact nature of my experience. I mentioned that other screenreader users are also having access problems, which she also noted. I'd encourage anyone else having access problems with BofA to do the same. As she mentioned, and as others have noted here, BofA is changing its website, so this may be the ideal time to get everything fixed. I got to tech support via the phone number on my credit card. Their automated voice system seems pretty good at detecting the kind of assistance required.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Kimsan Song via Jfw
Sent: Tuesday, May 19, 2015 12:40 PM
To: The Jaws for Windows support list.
Cc: Kimsan Song
Subject: Re: Bank of America website

I went paperless for as many as I could. All these different account
numbers they ask for when doing something simple as checking a
balance, I do not remember.

But, I'm glad that Adrian brought bank of America to the forfront
because with my mortgage, there is this combobox where you mustselect
the type of payment for example, US mail, telephone, etc. I cannot
access the options there. I've done alt down arrow, enter on the
combobox, down arrow, I've tried everything but tandom. lol.

Adrian, sorry for hijacking the thread, but thoughts anyone?

On 5/19/15, Maria Campbell via Jfw <jfw@lists.the-jdh.com> wrote:
y2k? Again? Smile.
Thank goodness for telephone banking.


On 5/19/2015 12:05 PM, Kimsan Song via Jfw wrote:
I don't think it's just bank of America.
This past weekend, I got my utility bill in the email, and I went to
check it, and I got the same message as Adrian described.

I wonder if all these different sites are just making changes preparing
for y2k.
:)

On 5/19/15, Drew Hunthausen via Jfw <jfw@lists.the-jdh.com> wrote:
I no longer have an account with BofA, but I also experienced this kind
of
thing when I did. There would be certain times when the site just
wouldn't
cooperate at all. Support was not able to give me any help, it seemed to
have to do with the day and time I tried to access, was never able to
find
a
pattern.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Adrian
Spratt
via Jfw
Sent: Tuesday, May 19, 2015 6:15 AM
To: The Jaws for Windows support list.
Cc: Adrian Spratt
Subject: Bank of America website

Hi. This morning I'm unable to access a credit card account at Bank of
America. After logging in and clicking on the text version of my latest
statement, I get a message to the effect, "We're unable to complete your
request at this time." I've had this problem in the past at BofA with
IE.
After I got that message numerous times, a bank tech support rep
determined
I could access the account with Firefox. As far as she was concerned,
that
was sufficient. Since then, I've been able to access the account with
IE.
However, this morning neither browser works.

Does anyone else have this experience? Any suggestions? Several people
here
have reported positive online experiences with BofA, but I always find
it
frustrating.
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Sunny Day
Maria Campbell
lucky1@ct.metrocast.net

Somewhere, something incredible is waiting to be known.
Blaise Pascal

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iTunes

Lee Maschmeyer
 

Hi folks,

Last week I wanted to preorder Tchaikovsky's six symphonies by the Detroit Symphony, available for preorder only on iTunes. I went around in circles trying to create an Apple ID. I'm on Windows 7 and at the time was using Jaws 15. I could never get the ID created so over the weekend I installed Jaws 16 but haven't had the hardihood to try again. Does anybody know how to deal with iTunes on Windows using Jaws or will I just have to ask some rescuer for help?

Thanks in advance,

--

Lee Maschmeyer

"Never imagine yourself not to be otherwise than what it might appear to others that what you were or might have been was not otherwise than what you had been would have appeared to them to be otherwise."
--Lewis Carroll


Re: Major Outlook 2010 problem

Barbara Hansen <the2skibears@...>
 

Hello Tom and all,

I too use Outlook 2010 and have noticed some sluggishness, but mainly, I
have more problem with it not responding. I'll be reading an email, or
typing an email, and it will just stop, as if it loses focus. I had not
(just stopped on me), noticed these issues until JAWS 16.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via
Jfw
Sent: Tuesday, May 19, 2015 11:41 AM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: Major Outlook 2010 problem

Hello, everyone.



You may remember that, last week, I posted a quiry to the list regarding an
increasingly sluggish Windows 7 desktop computer with Jaws, to the point
that it became unusable.



I originally thought the problem related to some sort of a virus I had
gotten, since it seemed that something in internet explorer was constantly
running.



I think that might have been part of the problem, but after taking the
computer to a local computer repair shop, it seems that the biggest problem
is with Outlook 2010.



I am not sure how he found this out, but the computer repair person
indicated that my Outlook data file is unbelievably huge! It contains
something like 10 gigs of material, and is constantly running, and trying to
refresh itself.



I access both my work and personal g-mail accounts via Outlook 2010, and am
very good at deleting e-mails that are no longer of use to me.



I also periodically check my all mail folder in my personal g-mail account
to be sure that deleted e-mails are not showing up in there.



I guess my question is this: Should I totally un-install Outlook 2010, and
re-install it again? Or, is there some way I can correct this issue with my
currrent version of Outlook 2010?



My University currently uses Office 365, which I know contains a version of
Outlook, so I'm wondering if that might be another way to go.



The computer tech at my local computer repair shop advises me to forget
outlook, and just access my personal g-mail via the g-mail web site, but I
have not had the greatest luck navigating that web site with Jaws 14. I'm
not sure if such an approach would work with my work e-mail account either.



Any wisdom that can be shed on this issue would be appreciated.



Thank you.



Dr. Tom Behler from Michigan







-------------- next part --------------
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Re: Major Outlook 2010 problem

Adrian Spratt
 

Tom,

I have thousands, and probably tens of thousands, of email messages stored in over a hundred Outlook 2010 file folders reflecting many interests of mine. Despite this huge storage, Outlook does not slow down my system. I have to admit that I had a tech expert install Office 2010, so I can't tell you what, if any, settings he made to ensure this efficient operation, but he knows my practice of using email for reference purposes.

You might think of how to search for answers via Google. As Drew suggests, this doesn't sound like a JAWS problem. At the same time, it sounds fixable.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via Jfw
Sent: Tuesday, May 19, 2015 12:20 PM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: RE: Major Outlook 2010 problem

Drew:

No, he didn't have suggestions for getting rid of the huge stored data file,
and I think that is what is bogging things down.

Of course, my question is why the huge data file has to exist in the first
place, but that may be another question for another day.

I really don't want to have to go to accessing and managing my personal
e-mail via the g-mail web site if that can be avoided.

Dr. Tom Behler


-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Drew
Hunthausen via Jfw
Sent: Tuesday, May 19, 2015 12:02 PM
To: 'The Jaws for Windows support list.'
Cc: Drew Hunthausen
Subject: RE: Major Outlook 2010 problem

Did the computer tech have suggestions on getting rid of much of that stored
data so there's not so much running? Just wondering if all the stored info
is needed by you, and if you could copy it on to some sort of external
memory. It seems like if you were charged at the computer store they should
help you with this as well. I've used the g-mail site before, and while it
works and is accessible, it is much more cumbersum with Jaws and takes way
longer in my opinion to get things done and read your mail. Hope you get
things figured out.
Drew

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via
Jfw
Sent: Tuesday, May 19, 2015 8:41 AM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: Major Outlook 2010 problem

Hello, everyone.



You may remember that, last week, I posted a quiry to the list regarding an
increasingly sluggish Windows 7 desktop computer with Jaws, to the point
that it became unusable.



I originally thought the problem related to some sort of a virus I had
gotten, since it seemed that something in internet explorer was constantly
running.



I think that might have been part of the problem, but after taking the
computer to a local computer repair shop, it seems that the biggest problem
is with Outlook 2010.



I am not sure how he found this out, but the computer repair person
indicated that my Outlook data file is unbelievably huge! It contains
something like 10 gigs of material, and is constantly running, and trying to
refresh itself.



I access both my work and personal g-mail accounts via Outlook 2010, and am
very good at deleting e-mails that are no longer of use to me.



I also periodically check my all mail folder in my personal g-mail account
to be sure that deleted e-mails are not showing up in there.



I guess my question is this: Should I totally un-install Outlook 2010, and
re-install it again? Or, is there some way I can correct this issue with my
currrent version of Outlook 2010?



My University currently uses Office 365, which I know contains a version of
Outlook, so I'm wondering if that might be another way to go.



The computer tech at my local computer repair shop advises me to forget
outlook, and just access my personal g-mail via the g-mail web site, but I
have not had the greatest luck navigating that web site with Jaws 14. I'm
not sure if such an approach would work with my work e-mail account either.



Any wisdom that can be shed on this issue would be appreciated.



Thank you.



Dr. Tom Behler from Michigan







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Re: Bank of America website

Carolyn Arnold <4carolyna@...>
 

I had problems with my brokerage account, and the guy there told me that they always were changing programs. I said that I know that it had something to do with hacking, and that I thought if anyone got caught hacking they should have their eyes removed and fingers cut off, then sent on to live life. He joked and said, "I can tell you're from Texas." That I am, even though I don't live there now.

GIFT (God is forever true),

Carolyn

----- Original Message -----
From: "Drew Hunthausen via Jfw" <jfw@lists.the-jdh.com>
To: "'The Jaws for Windows support list.'" <jfw@lists.the-jdh.com>
Cc: "Drew Hunthausen" <dhunthausen@gmail.com>
Sent: Tuesday, May 19, 2015 11:11 AM
Subject: RE: Bank of America website


I no longer have an account with BofA, but I also experienced this kind of
thing when I did. There would be certain times when the site just wouldn't
cooperate at all. Support was not able to give me any help, it seemed to
have to do with the day and time I tried to access, was never able to find a
pattern.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Adrian Spratt
via Jfw
Sent: Tuesday, May 19, 2015 6:15 AM
To: The Jaws for Windows support list.
Cc: Adrian Spratt
Subject: Bank of America website

Hi. This morning I'm unable to access a credit card account at Bank of
America. After logging in and clicking on the text version of my latest
statement, I get a message to the effect, "We're unable to complete your
request at this time." I've had this problem in the past at BofA with IE.
After I got that message numerous times, a bank tech support rep determined
I could access the account with Firefox. As far as she was concerned, that
was sufficient. Since then, I've been able to access the account with IE.
However, this morning neither browser works.

Does anyone else have this experience? Any suggestions? Several people here
have reported positive online experiences with BofA, but I always find it
frustrating.
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Jfw@lists.the-jdh.com
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Re: Bank of America website

Kimsan Song <kimsansong@...>
 

I went paperless for as many as I could. All these different account
numbers they ask for when doing something simple as checking a
balance, I do not remember.

But, I'm glad that Adrian brought bank of America to the forfront
because with my mortgage, there is this combobox where you mustselect
the type of payment for example, US mail, telephone, etc. I cannot
access the options there. I've done alt down arrow, enter on the
combobox, down arrow, I've tried everything but tandom. lol.

Adrian, sorry for hijacking the thread, but thoughts anyone?

On 5/19/15, Maria Campbell via Jfw <jfw@lists.the-jdh.com> wrote:
y2k? Again? Smile.
Thank goodness for telephone banking.


On 5/19/2015 12:05 PM, Kimsan Song via Jfw wrote:
I don't think it's just bank of America.
This past weekend, I got my utility bill in the email, and I went to
check it, and I got the same message as Adrian described.

I wonder if all these different sites are just making changes preparing
for y2k.
:)

On 5/19/15, Drew Hunthausen via Jfw <jfw@lists.the-jdh.com> wrote:
I no longer have an account with BofA, but I also experienced this kind
of
thing when I did. There would be certain times when the site just
wouldn't
cooperate at all. Support was not able to give me any help, it seemed to
have to do with the day and time I tried to access, was never able to
find
a
pattern.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Adrian
Spratt
via Jfw
Sent: Tuesday, May 19, 2015 6:15 AM
To: The Jaws for Windows support list.
Cc: Adrian Spratt
Subject: Bank of America website

Hi. This morning I'm unable to access a credit card account at Bank of
America. After logging in and clicking on the text version of my latest
statement, I get a message to the effect, "We're unable to complete your
request at this time." I've had this problem in the past at BofA with
IE.
After I got that message numerous times, a bank tech support rep
determined
I could access the account with Firefox. As far as she was concerned,
that
was sufficient. Since then, I've been able to access the account with
IE.
However, this morning neither browser works.

Does anyone else have this experience? Any suggestions? Several people
here
have reported positive online experiences with BofA, but I always find
it
frustrating.
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_______________________________________________
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Jfw@lists.the-jdh.com
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_______________________________________________
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--

Sunny Day
Maria Campbell
lucky1@ct.metrocast.net

Somewhere, something incredible is waiting to be known.
Blaise Pascal

_______________________________________________
Jfw mailing list
Jfw@lists.the-jdh.com
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Re: Major Outlook 2010 problem

Drew Hunthausen
 

Tom,
I think you should call the computer place that you took your computer and
ask the tech person you worked with about getting rid of the stored data or
storing it somewhere else. This isn't anything to do with assistive
technology and they should help you get your problem resolved. It could be
as easy as a setting that automatically deletes this stored data or keeps it
somewhere else as not to slow down your machine. I think the general
computer people would be able to help you out just as well especially since
they have already seen your comuter. Good luck

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via
Jfw
Sent: Tuesday, May 19, 2015 9:20 AM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: RE: Major Outlook 2010 problem

Drew:

No, he didn't have suggestions for getting rid of the huge stored data file,
and I think that is what is bogging things down.

Of course, my question is why the huge data file has to exist in the first
place, but that may be another question for another day.

I really don't want to have to go to accessing and managing my personal
e-mail via the g-mail web site if that can be avoided.

Dr. Tom Behler


-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Drew
Hunthausen via Jfw
Sent: Tuesday, May 19, 2015 12:02 PM
To: 'The Jaws for Windows support list.'
Cc: Drew Hunthausen
Subject: RE: Major Outlook 2010 problem

Did the computer tech have suggestions on getting rid of much of that stored
data so there's not so much running? Just wondering if all the stored info
is needed by you, and if you could copy it on to some sort of external
memory. It seems like if you were charged at the computer store they should
help you with this as well. I've used the g-mail site before, and while it
works and is accessible, it is much more cumbersum with Jaws and takes way
longer in my opinion to get things done and read your mail. Hope you get
things figured out.
Drew

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via
Jfw
Sent: Tuesday, May 19, 2015 8:41 AM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: Major Outlook 2010 problem

Hello, everyone.



You may remember that, last week, I posted a quiry to the list regarding an
increasingly sluggish Windows 7 desktop computer with Jaws, to the point
that it became unusable.



I originally thought the problem related to some sort of a virus I had
gotten, since it seemed that something in internet explorer was constantly
running.



I think that might have been part of the problem, but after taking the
computer to a local computer repair shop, it seems that the biggest problem
is with Outlook 2010.



I am not sure how he found this out, but the computer repair person
indicated that my Outlook data file is unbelievably huge! It contains
something like 10 gigs of material, and is constantly running, and trying to
refresh itself.



I access both my work and personal g-mail accounts via Outlook 2010, and am
very good at deleting e-mails that are no longer of use to me.



I also periodically check my all mail folder in my personal g-mail account
to be sure that deleted e-mails are not showing up in there.



I guess my question is this: Should I totally un-install Outlook 2010, and
re-install it again? Or, is there some way I can correct this issue with my
currrent version of Outlook 2010?



My University currently uses Office 365, which I know contains a version of
Outlook, so I'm wondering if that might be another way to go.



The computer tech at my local computer repair shop advises me to forget
outlook, and just access my personal g-mail via the g-mail web site, but I
have not had the greatest luck navigating that web site with Jaws 14. I'm
not sure if such an approach would work with my work e-mail account either.



Any wisdom that can be shed on this issue would be appreciated.



Thank you.



Dr. Tom Behler from Michigan







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Re: Major Outlook 2010 problem

Tom Behler
 

Drew:

No, he didn't have suggestions for getting rid of the huge stored data file,
and I think that is what is bogging things down.

Of course, my question is why the huge data file has to exist in the first
place, but that may be another question for another day.

I really don't want to have to go to accessing and managing my personal
e-mail via the g-mail web site if that can be avoided.

Dr. Tom Behler

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Drew
Hunthausen via Jfw
Sent: Tuesday, May 19, 2015 12:02 PM
To: 'The Jaws for Windows support list.'
Cc: Drew Hunthausen
Subject: RE: Major Outlook 2010 problem

Did the computer tech have suggestions on getting rid of much of that stored
data so there's not so much running? Just wondering if all the stored info
is needed by you, and if you could copy it on to some sort of external
memory. It seems like if you were charged at the computer store they should
help you with this as well. I've used the g-mail site before, and while it
works and is accessible, it is much more cumbersum with Jaws and takes way
longer in my opinion to get things done and read your mail. Hope you get
things figured out.
Drew

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via
Jfw
Sent: Tuesday, May 19, 2015 8:41 AM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: Major Outlook 2010 problem

Hello, everyone.



You may remember that, last week, I posted a quiry to the list regarding an
increasingly sluggish Windows 7 desktop computer with Jaws, to the point
that it became unusable.



I originally thought the problem related to some sort of a virus I had
gotten, since it seemed that something in internet explorer was constantly
running.



I think that might have been part of the problem, but after taking the
computer to a local computer repair shop, it seems that the biggest problem
is with Outlook 2010.



I am not sure how he found this out, but the computer repair person
indicated that my Outlook data file is unbelievably huge! It contains
something like 10 gigs of material, and is constantly running, and trying to
refresh itself.



I access both my work and personal g-mail accounts via Outlook 2010, and am
very good at deleting e-mails that are no longer of use to me.



I also periodically check my all mail folder in my personal g-mail account
to be sure that deleted e-mails are not showing up in there.



I guess my question is this: Should I totally un-install Outlook 2010, and
re-install it again? Or, is there some way I can correct this issue with my
currrent version of Outlook 2010?



My University currently uses Office 365, which I know contains a version of
Outlook, so I'm wondering if that might be another way to go.



The computer tech at my local computer repair shop advises me to forget
outlook, and just access my personal g-mail via the g-mail web site, but I
have not had the greatest luck navigating that web site with Jaws 14. I'm
not sure if such an approach would work with my work e-mail account either.



Any wisdom that can be shed on this issue would be appreciated.



Thank you.



Dr. Tom Behler from Michigan







-------------- next part --------------
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Jfw@lists.the-jdh.com
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Re: Bank of America website

Maria Campbell
 

y2k? Again? Smile.
Thank goodness for telephone banking.

On 5/19/2015 12:05 PM, Kimsan Song via Jfw wrote:
I don't think it's just bank of America.
This past weekend, I got my utility bill in the email, and I went to
check it, and I got the same message as Adrian described.

I wonder if all these different sites are just making changes preparing for y2k.
:)

On 5/19/15, Drew Hunthausen via Jfw <jfw@lists.the-jdh.com> wrote:
I no longer have an account with BofA, but I also experienced this kind of
thing when I did. There would be certain times when the site just wouldn't
cooperate at all. Support was not able to give me any help, it seemed to
have to do with the day and time I tried to access, was never able to find
a
pattern.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Adrian Spratt
via Jfw
Sent: Tuesday, May 19, 2015 6:15 AM
To: The Jaws for Windows support list.
Cc: Adrian Spratt
Subject: Bank of America website

Hi. This morning I'm unable to access a credit card account at Bank of
America. After logging in and clicking on the text version of my latest
statement, I get a message to the effect, "We're unable to complete your
request at this time." I've had this problem in the past at BofA with IE.
After I got that message numerous times, a bank tech support rep determined
I could access the account with Firefox. As far as she was concerned, that
was sufficient. Since then, I've been able to access the account with IE.
However, this morning neither browser works.

Does anyone else have this experience? Any suggestions? Several people here
have reported positive online experiences with BofA, but I always find it
frustrating.
-------------- next part --------------
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_______________________________________________
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Jfw@lists.the-jdh.com
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_______________________________________________
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Jfw@lists.the-jdh.com
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--

Sunny Day
Maria Campbell
lucky1@ct.metrocast.net

Somewhere, something incredible is waiting to be known.
Blaise Pascal


JAWS and HR Software

Niall Gallagher <nialljg91@...>
 

Hi All,

Apologies for cross-posting.

I'm interested to hear any experiences people have had with using
Human Resource software such as CoreHR with JAWS.
I am particularly interested in the accessibility of such software,
and the ability to make it accessible if not so already.

Kind regards,

Niall

Sent from my iPhone


Re: Bank of America website

Kimsan Song <kimsansong@...>
 

I don't think it's just bank of America.
This past weekend, I got my utility bill in the email, and I went to
check it, and I got the same message as Adrian described.

I wonder if all these different sites are just making changes preparing for y2k.
:)

On 5/19/15, Drew Hunthausen via Jfw <jfw@lists.the-jdh.com> wrote:
I no longer have an account with BofA, but I also experienced this kind of
thing when I did. There would be certain times when the site just wouldn't
cooperate at all. Support was not able to give me any help, it seemed to
have to do with the day and time I tried to access, was never able to find
a
pattern.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Adrian Spratt
via Jfw
Sent: Tuesday, May 19, 2015 6:15 AM
To: The Jaws for Windows support list.
Cc: Adrian Spratt
Subject: Bank of America website

Hi. This morning I'm unable to access a credit card account at Bank of
America. After logging in and clicking on the text version of my latest
statement, I get a message to the effect, "We're unable to complete your
request at this time." I've had this problem in the past at BofA with IE.
After I got that message numerous times, a bank tech support rep determined
I could access the account with Firefox. As far as she was concerned, that
was sufficient. Since then, I've been able to access the account with IE.
However, this morning neither browser works.

Does anyone else have this experience? Any suggestions? Several people here
have reported positive online experiences with BofA, but I always find it
frustrating.
-------------- next part --------------
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Jfw@lists.the-jdh.com
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Re: Major Outlook 2010 problem

Drew Hunthausen
 

Did the computer tech have suggestions on getting rid of much of that stored
data so there's not so much running? Just wondering if all the stored info
is needed by you, and if you could copy it on to some sort of external
memory. It seems like if you were charged at the computer store they should
help you with this as well. I've used the g-mail site before, and while it
works and is accessible, it is much more cumbersum with Jaws and takes way
longer in my opinion to get things done and read your mail. Hope you get
things figured out.
Drew

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Tom Behler via
Jfw
Sent: Tuesday, May 19, 2015 8:41 AM
To: 'The Jaws for Windows support list.'
Cc: Tom Behler
Subject: Major Outlook 2010 problem

Hello, everyone.



You may remember that, last week, I posted a quiry to the list regarding an
increasingly sluggish Windows 7 desktop computer with Jaws, to the point
that it became unusable.



I originally thought the problem related to some sort of a virus I had
gotten, since it seemed that something in internet explorer was constantly
running.



I think that might have been part of the problem, but after taking the
computer to a local computer repair shop, it seems that the biggest problem
is with Outlook 2010.



I am not sure how he found this out, but the computer repair person
indicated that my Outlook data file is unbelievably huge! It contains
something like 10 gigs of material, and is constantly running, and trying to
refresh itself.



I access both my work and personal g-mail accounts via Outlook 2010, and am
very good at deleting e-mails that are no longer of use to me.



I also periodically check my all mail folder in my personal g-mail account
to be sure that deleted e-mails are not showing up in there.



I guess my question is this: Should I totally un-install Outlook 2010, and
re-install it again? Or, is there some way I can correct this issue with my
currrent version of Outlook 2010?



My University currently uses Office 365, which I know contains a version of
Outlook, so I'm wondering if that might be another way to go.



The computer tech at my local computer repair shop advises me to forget
outlook, and just access my personal g-mail via the g-mail web site, but I
have not had the greatest luck navigating that web site with Jaws 14. I'm
not sure if such an approach would work with my work e-mail account either.



Any wisdom that can be shed on this issue would be appreciated.



Thank you.



Dr. Tom Behler from Michigan







-------------- next part --------------
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Re: AFB Accessible free Vidio Player

Peter Donahue
 

Good morning Bill and everyone,

As a web developer I can tell you that this player is designed to be embedded on a Web page. The paths to the videos must be written in to the player as it is designed to play a specific video. I was surprised that the player didn't also give one the ability to download the video and play it offline with another video player such as Media Player, iTunes, etc. HTML5 content creaters are also urged to offer the video download in multiple formats such as Quicktime, Flash, Windows Media Player, iTunes, etc. Here's hoping that this ability will be added to future versions of the player. Since it is freely available if you know HTML5 this would be easy to do. It would also be a way for blind Web developers to assist the AFB in enhancing this product's capabilities.

Peter Donahue


Major Outlook 2010 problem

Tom Behler
 

Hello, everyone.



You may remember that, last week, I posted a quiry to the list regarding an
increasingly sluggish Windows 7 desktop computer with Jaws, to the point
that it became unusable.



I originally thought the problem related to some sort of a virus I had
gotten, since it seemed that something in internet explorer was constantly
running.



I think that might have been part of the problem, but after taking the
computer to a local computer repair shop, it seems that the biggest problem
is with Outlook 2010.



I am not sure how he found this out, but the computer repair person
indicated that my Outlook data file is unbelievably huge! It contains
something like 10 gigs of material, and is constantly running, and trying to
refresh itself.



I access both my work and personal g-mail accounts via Outlook 2010, and am
very good at deleting e-mails that are no longer of use to me.



I also periodically check my all mail folder in my personal g-mail account
to be sure that deleted e-mails are not showing up in there.



I guess my question is this: Should I totally un-install Outlook 2010, and
re-install it again? Or, is there some way I can correct this issue with my
currrent version of Outlook 2010?



My University currently uses Office 365, which I know contains a version of
Outlook, so I'm wondering if that might be another way to go.



The computer tech at my local computer repair shop advises me to forget
outlook, and just access my personal g-mail via the g-mail web site, but I
have not had the greatest luck navigating that web site with Jaws 14. I'm
not sure if such an approach would work with my work e-mail account either.



Any wisdom that can be shed on this issue would be appreciated.



Thank you.



Dr. Tom Behler from Michigan







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Re: Bank of America website

Drew Hunthausen
 

I no longer have an account with BofA, but I also experienced this kind of
thing when I did. There would be certain times when the site just wouldn't
cooperate at all. Support was not able to give me any help, it seemed to
have to do with the day and time I tried to access, was never able to find a
pattern.

-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Adrian Spratt
via Jfw
Sent: Tuesday, May 19, 2015 6:15 AM
To: The Jaws for Windows support list.
Cc: Adrian Spratt
Subject: Bank of America website

Hi. This morning I'm unable to access a credit card account at Bank of
America. After logging in and clicking on the text version of my latest
statement, I get a message to the effect, "We're unable to complete your
request at this time." I've had this problem in the past at BofA with IE.
After I got that message numerous times, a bank tech support rep determined
I could access the account with Firefox. As far as she was concerned, that
was sufficient. Since then, I've been able to access the account with IE.
However, this morning neither browser works.

Does anyone else have this experience? Any suggestions? Several people here
have reported positive online experiences with BofA, but I always find it
frustrating.
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