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Re: why it's gone to junk folder?
Lisle, Ted (CHFS DMS)
There's another cute trick some of you may have noticed. Some messages
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from this list may wind up in Quarantine. Again, there seems to be no rhyme or reason for which get trapped, and which do not.
-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Adrian Spratt Sent: Friday, October 05, 2012 3:07 PM To: 'The Jaws for Windows support list.' Subject: RE: why it's gone to junk folder? The subject line of this thread has been killing me. I've just changed it. -----Original Message----- From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Farfar Carlson Sent: Friday, October 05, 2012 2:57 PM To: The Jaws for Windows support list. Subject: Re: why it's went to junk folder? The reason why some of us are not going to junk, is because you've replied to us, and our addresses have been added to your contacts list I can't help you beyond that. Dave Carlson Tastefully composed and launched near the Pacific Ocean using a Dell Latitude E6520, JAWS 14, and Windows 7 Professional 32-bit ----- Original Message ----- From: "O.Addison Gethers" <oag1rottie@hotmail.com> To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com> Sent: Friday, October 05, 2012 11:11 Subject: Re: why it's went to junk folder? Hi John, I did what you suggest me to do to add the list e-mail address in address book,however I'm still getting jfw e-mail in junk folder !! I don't understand why others member e-mail going to junk folder accept farfar ,gary king and you too doesn't go in junk folder it's came to inbox !! If you want to help me with this problem ,you can write me off list at oag1rottie@hotmail.com O. Addison Gethers e-mail address oag1rottie@hotmail.com O.AddisonGethers@gmail.com oag1rottie@hotmail.com ----- Original Message ----- From: "john.falter" <john.falter@verizon.net> To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com> Sent: Thursday, October 04, 2012 11:52 AM Subject: Re: why it's went to junk folder? Put jfw@lists.the-jdh.com in your address book. see if that works.to wentjunk folder anyway!! into comingthis <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20in 1210 03/b3a07e63/attachment.html> _______________________________________________ _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
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Re: why it's gone to junk folder?
Adrian Spratt
The subject line of this thread has been killing me. I've just changed it.
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-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Farfar Carlson Sent: Friday, October 05, 2012 2:57 PM To: The Jaws for Windows support list. Subject: Re: why it's went to junk folder? The reason why some of us are not going to junk, is because you've replied to us, and our addresses have been added to your contacts list I can't help you beyond that. Dave Carlson Tastefully composed and launched near the Pacific Ocean using a Dell Latitude E6520, JAWS 14, and Windows 7 Professional 32-bit ----- Original Message ----- From: "O.Addison Gethers" <oag1rottie@hotmail.com> To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com> Sent: Friday, October 05, 2012 11:11 Subject: Re: why it's went to junk folder? Hi John, I did what you suggest me to do to add the list e-mail address in address book,however I'm still getting jfw e-mail in junk folder !! I don't understand why others member e-mail going to junk folder accept farfar ,gary king and you too doesn't go in junk folder it's came to inbox !! If you want to help me with this problem ,you can write me off list at oag1rottie@hotmail.com O. Addison Gethers e-mail address oag1rottie@hotmail.com O.AddisonGethers@gmail.com oag1rottie@hotmail.com ----- Original Message ----- From: "john.falter" <john.falter@verizon.net> To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com> Sent: Thursday, October 04, 2012 11:52 AM Subject: Re: why it's went to junk folder? Put jfw@lists.the-jdh.com in your address book. see if that works.<http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/201210 03/b3a07e63/attachment.html> _______________________________________________ _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
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Re: why it's going to junk folder?
john.falter
I found this at
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http://email.about.com/cs/hotmailtips/qt/et032903.htm Mail that does not have your Windows Live Hotmail address in its To: field raises a red flag with Windows Live Hotmail's spam filters. This is true, of course, for a lot of spam. But it may also be the case with some mailing lists you have signed up for. To avoid having these messages removed from your Inbox as spam automatically by Windows Live Hotmail, you can put them on a safe list. Make Sure Windows Live Hotmail Doesn't Ban Mailing Lists as Spam To make sure Windows Live Hotmail does not ban mailing list messages as spam: a.. Select Options | More options... in Windows Live Hotmail. b.. Click Safe and blocked senders under Junk e-mail. c.. Follow the Safe mailing lists link. d.. Enter the email address that shows up in the To: field of messages that come from a particular mailing list under To address for the mailing list:. e.. Click Add to list >>.
----- Original Message -----
From: "O.Addison Gethers" <oag1rottie@hotmail.com> To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com> Sent: Friday, October 05, 2012 2:11 PM Subject: Re: why it's went to junk folder? Hi John,
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Re: how friendly please is jaws with the Sykes Enterprises call centre home based web based software?
Chris Smart <csmart8@...>
They didn't let you check out their software to see if it is accessible, BEFORE, hiring you?
That seems odd. Did you mention your blindness or screen readers to them during the interview? At 08:51 AM 10/5/2012, you wrote: Hello,-------------------------------------------------- CTS MASTERING, affordable and professional mixing and mastering: http://www.ctsmastering.com Twitter: https://twitter.com/#!/CTSMASTERING BLOG: www.ctsmastering.com/blog Linked In: http://ca.linkedin.com/pub/chris-smart/46/824/536
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Re: why it's went to junk folder?
Dave...
The reason why some of us are not going to junk, is because you've replied
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to us, and our addresses have been added to your contacts list I can't help you beyond that. Dave Carlson Tastefully composed and launched near the Pacific Ocean using a Dell Latitude E6520, JAWS 14, and Windows 7 Professional 32-bit
----- Original Message -----
From: "O.Addison Gethers" <oag1rottie@hotmail.com> To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com> Sent: Friday, October 05, 2012 11:11 Subject: Re: why it's went to junk folder? Hi John, I did what you suggest me to do to add the list e-mail address in address book,however I'm still getting jfw e-mail in junk folder !! I don't understand why others member e-mail going to junk folder accept farfar ,gary king and you too doesn't go in junk folder it's came to inbox !! If you want to help me with this problem ,you can write me off list at oag1rottie@hotmail.com O. Addison Gethers e-mail address oag1rottie@hotmail.com O.AddisonGethers@gmail.com oag1rottie@hotmail.com ----- Original Message ----- From: "john.falter" <john.falter@verizon.net> To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com> Sent: Thursday, October 04, 2012 11:52 AM Subject: Re: why it's went to junk folder? Put jfw@lists.the-jdh.com in your address book. see if that works. _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
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Re: why it's went to junk folder?
O.Addison Gethers <oag1rottie@...>
Hi John,
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I did what you suggest me to do to add the list e-mail address in address book,however I'm still getting jfw e-mail in junk folder !! I don't understand why others member e-mail going to junk folder accept farfar ,gary king and you too doesn't go in junk folder it's came to inbox !! If you want to help me with this problem ,you can write me off list at oag1rottie@hotmail.com O. Addison Gethers e-mail address oag1rottie@hotmail.com O.AddisonGethers@gmail.com oag1rottie@hotmail.com
----- Original Message -----
From: "john.falter" <john.falter@verizon.net> To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com> Sent: Thursday, October 04, 2012 11:52 AM Subject: Re: why it's went to junk folder? Put jfw@lists.the-jdh.com in your address book. see if that works.
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Re: copy script to older version of Jaws
Soronel Haetir
Yes, possibly also the .jsm and .jsh files, not sure about those two.
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But most definitely excluding the .jsb file
On 10/5/12, Farfar Carlson <dgcarlson@sbcglobal.net> wrote:
By script source files, you are referring to the .jss file, just for --
Soronel Haetir soronel.haetir@gmail.com
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Flexible Web in JAWS 14 is a Hit!
Dave...
Just after sending out my petition to FS to stop adding features and focus on fixing bugs, they roll out this feature in the Beta 2 cycle.
Skeptical as I am, I listened to the Podcast and then intrigued, I gave it a spin with a site I use in my J-O-B every day: Sales Force dot com What a time saver! Now I can get rid of so much clutter that I needed to tab or search through on every visit to the site to enter sales data. Cuts down my tabbing by more than 50% and speeds up searching by headers and tables. My left pinky finger will last longer and perhaps not develop arthritis quite as soon now. All kidding aside, this is a truly beneficial tool to use for anyone who uses certain web sites repeatedly, and similar web sites occasionally. I'd say it's the best breakthrough since they made MS Excel accessible -- it's that astounding. So if you haven't tried it and you have the Beta 2 cycle loaded, don't waste any more time without trying it out. Damry and company, you've made my next SMA worth the money. Dave Carlson Tastefully composed and launched near the Pacific Ocean using a Dell Latitude E6520, JAWS 14.0.730, and Windows 7 Professional 32-bit -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20121005/fc60df92/attachment.html>
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Re: Flexible web and Internet explorer 9.
Juan Pablo <jpculasso@...>
Hello, I deleted files with extension jcf, jsb and jss located in this folder_
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C:\Users\User\AppData\Roaming\Freedom Scientific\JAWS\14.0\Settings\enu I did it because I never make own configs to Internet explorer. After that, flexible web is working very nice.
-----Original Message-----
From: john.falter Sent: Friday, October 05, 2012 2:40 PM To: The Jaws for Windows support list. Subject: Re: Flexible web and Internet explorer 9. Would you please list the specific files you deleted and the folders you found them in. ----- Original Message ----- From: "Juan Pablo" <jpculasso@gmail.com> To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com> Sent: Thursday, October 04, 2012 9:57 PM Subject: Re: Flexible web and Internet explorer 9. Finally I fiexed it. The problem was that in the user jaws configurations folder there was some files targetting internet explorer. .jcf, .jss and .jsb. But I never did speciffic configurations to IE. I deleted these files and now flexible web is working on Ie9. _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
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Re: Flexible web and Internet explorer 9.
john.falter
Would you please list the specific files you deleted and the folders you found them in.
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----- Original Message -----
From: "Juan Pablo" <jpculasso@gmail.com> To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com> Sent: Thursday, October 04, 2012 9:57 PM Subject: Re: Flexible web and Internet explorer 9. Finally I fiexed it. The problem was that in the user jaws configurations folder there was some files targetting internet explorer. .jcf, .jss and .jsb. But I never did speciffic configurations to IE. I deleted these files and now flexible web is working on Ie9.
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Re: using jaws and talking to a person through the same headset
dave grossoehme
Good Day: The question here would be if they are using a hard phone which
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is a standard telephone, or a softphone which is software that works as a telephone. A lot of companies are using Avaya, if this company that you wish to work for has Avaya there are scripts that have been written for Jaws. The other question you might wish to find out is what the name of the software that they are using for a softphone, considering a lot of your call centers are using a softphone of some kind. Good luck. Your Friend Dave
-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of William Sallander Sent: Friday, October 05, 2012 11:48 AM To: The Jaws for Windows support list. Subject: Re: using jaws and talking to a person through the same headset First of all, are you using a regular phone to log in to the system for you to take calls or is this via a VOIP system (strictly computer)? I believe it might depend on how the company utilizes the phone system and the required equipment. ----- Original Message ----- From: "Hank & Patty" <hank1patty@eastlink.ca> To: <jfw@lists.the-jdh.com> Sent: Friday, October 05, 2012 9:21 AM Subject: using jaws and talking to a person through the same headset <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/201210 05/01f7868f/attachment.html> _______________________________________________ _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
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Re: Accessibility training using various applications
Lisle, Ted (CHFS DMS)
This is an extremely cool site; thanks to both of you.
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-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of robert hebert Sent: Wednesday, October 03, 2012 12:31 PM To: 'The Jaws for Windows support list.' Subject: Accessability training using various applications This seems to me like a link to a valuable resource and as almost every post is a plea for help, I have changed the subject line to be a wee bit more specific. -----Original Message----- From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Adrian Spratt Sent: October-02-12 7:45 PM To: 'The Jaws for Windows support list.' Subject: RE: need help Shan, It's great that you contributed this information. I'm re-posting the link so that anyone interested can follow up. To make a link work, add a return key before and after it. Here goes: http://www.karlencommunications.com/ -----Original Message----- From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Shan Noyes Sent: Tuesday, October 02, 2012 10:15 PM To: 'The Jaws for Windows support list.' Subject: RE: need help Hi: Last week I took training on using Microsoft word, Microsoft xl, outlook, and powerpoint from an accessibility perspective. The course was was aimed at professionals who have been using access equipment for a while. Anyways I was really impressed by the Microsoft office training that was provided. Anyways here's a link to the person's site who gave the training. http://www.karlencommunications.comcheck it out and hopefully it will meet your needs. Karen is certified by Microsoft and she has written numerous books on how to use the Office products from an accessibility point of view. I sure found the training to be of a high quality and now I'm confident that I can build my own power point slide presentations that look professional, and the ribbons are not scary any more for me. Have a good evening. Shan Noyes -----Original Message----- From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Kimsan Sent: October-01-12 9:39 AM To: 'The Jaws for Windows support list.' Subject: RE: need help www.blindtraining.com has textbooks which you may purchase to help you use the topics you mentioned. However, I don't think there is a book on jaws 13 and the latest is jaws 12 for books. Not sure. Along with the books come audio tutorials to listen to. Hth. Kimsan Song Online Access Technology Trainer Phone: 1-877-774-7670 www.BlindAccessTraining.com -----Original Message----- From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Chris Smart Sent: Monday, October 01, 2012 8:16 AM To: The Jaws for Windows support list. Subject: Re: need help are you asking for tutorials? I'm not sure I understand your question. At 10:36 AM 10/1/2012, you wrote: Hello I was wondering if anyone has or knows where to get different-------------------------------------------------- CTS MASTERING, affordable and professional mixing and mastering: http://www.ctsmastering.com Twitter: https://twitter.com/#!/CTSMASTERING BLOG: www.ctsmastering.com/blog Linked In: http://ca.linkedin.com/pub/chris-smart/46/824/536 _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
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Re: using jaws and talking to a person through the same headset
William Sallander <wsallander@...>
First of all, are you using a regular phone to log in to the system for you to take calls or is this via a VOIP system (strictly computer)?
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I believe it might depend on how the company utilizes the phone system and the required equipment.
----- Original Message -----
From: "Hank & Patty" <hank1patty@eastlink.ca> To: <jfw@lists.the-jdh.com> Sent: Friday, October 05, 2012 9:21 AM Subject: using jaws and talking to a person through the same headset
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Re: how friendly please is jaws with the Sykes Enterprises call centrehome based web based software?
William Sallander <wsallander@...>
I'm wondering if they might be able to have you look at the software first before an actual commit to the position.
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My past experience with a home based CSR company was that when I actually went to the website with them on the phone, it was full of graphics and therefore not screen reader friendly. They of course said they were working on that but so far I had heard nothing; this was about 4 years ago. So my best advice is to check out the software first if that is at all possible. The best of luck to you.
----- Original Message -----
From: "Hank & Patty" <hank1patty@eastlink.ca> To: <jfw@lists.the-jdh.com> Sent: Friday, October 05, 2012 8:51 AM Subject: how friendly please is jaws with the Sykes Enterprises call centrehome based web based software?
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Re: how friendly please is jaws with the Sykes Enterprises call centre home based web based software?
dave grossoehme
Good Morning: Were there other positions available in their company?
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Please send on what information you find, considering there might be other people on this list including myself. Your Friend Dave
-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Hank & Patty Sent: Friday, October 05, 2012 7:51 AM To: jfw@lists.the-jdh.com Subject: how friendly please is jaws with the Sykes Enterprises call centre home based web based software? Hello, I am wondering please, if anyone on the list maybe works from home for the Sykes Enterprises Inc. call centre as a home based customer service agent because I am wondering how good Jaws works with the web pages or web based software that Sykes Enterprises has the home based customer service agents use to take care daily of incoming customer service inquiries? I ask this about how friendly is jaws with the sykes enterprises call centre home based web based software because as of yesterday, I have been hired by sykes enterprises to work as a home based customer service agent. Any help I can get on this matter would be very much appreciated. Much thanks in advance. Warmest regards, Hank W. Merchant -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/201210 05/af7f3554/attachment.html> _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
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Re: copy script to older version of Jaws
Dave...
By script source files, you are referring to the .jss file, just for
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clarity's sake, correct? Dave Carlson Tastefully composed and launched near the Pacific Ocean using a Dell Latitude E6520, JAWS 13.0.718, and Windows 7 Professional 32-bit
----- Original Message -----
From: "Soronel Haetir" <soronel.haetir@gmail.com> To: "The Jaws for Windows support list." <jfw@lists.the-jdh.com> Sent: Friday, October 05, 2012 07:18 Subject: Re: copy script to older version of Jaws Scripts that have been compiled (the .jsb files) with jaws 13 can not be used with earlier versions. However .jsb files from earlier versions can be used with jfw13. And none of his prevents you from copying the script source files and re-compiling them with the earlier version. On 10/4/12, Robert Logue <bobcat11@telusplanet.net> wrote: Thanks Dave. I'll do a backup first and give it a go. -- Soronel Haetir soronel.haetir@gmail.com _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
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Re: copy script to older version of Jaws
Soronel Haetir
Scripts that have been compiled (the .jsb files) with jaws 13 can not
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be used with earlier versions. However .jsb files from earlier versions can be used with jfw13. And none of his prevents you from copying the script source files and re-compiling them with the earlier version.
On 10/4/12, Robert Logue <bobcat11@telusplanet.net> wrote:
Thanks Dave. I'll do a backup first and give it a go. --
Soronel Haetir soronel.haetir@gmail.com
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Re: using jaws and talking to a person through the same headset
Dave...
Not cheap, but you need a headset that's not off-the-rack. You need two
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completely separate monaural signals and one microphone return. Plantronics makes a couple specially designed for that purpose, one connecting via USB+headset, the other connecting via telephone+headset. Dave Carlson Tastefully composed and launched near the Pacific Ocean using a Dell Latitude E6520, JAWS 13.0.718, and Windows 7 Professional 32-bit
----- Original Message -----
From: "Hank & Patty" <hank1patty@eastlink.ca> To: <jfw@lists.the-jdh.com> Sent: Friday, October 05, 2012 06:21 Subject: using jaws and talking to a person through the same headset Hello, I am wondering please what is the cheapest, simplest way to setup a headset with a built in mike that will enable me for sure, to hear a customer properly in say only the left ear wile talking to them through the mike and with that same headset also hear properly and loud enough Jaws in only the right ear, so I can handle properly and quickly inbound customer service inquiries using a laptop computer and the internet? Is there maybe a small external box I can buy that I would plug into my computer and then plug the headset into this small external box that will enable me to hear a customer in only the left ear and also hear jaws only in the right ear of that same headset? Any help with this would be so very much appreciated. Much thanks in advance. Kindest regards, Hank -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20121005/01f7868f/attachment.html> _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
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Re: using jaws and talking to a person through the same headset
Lisle, Ted (CHFS DMS)
Plantronics offers just the device you're looking for. A local office
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supplier should be able to help here. I found the t uncomfortable to use, but it's available. Ted
-----Original Message-----
From: Jfw [mailto:jfw-bounces@lists.the-jdh.com] On Behalf Of Hank & Patty Sent: Friday, October 05, 2012 9:22 AM To: jfw@lists.the-jdh.com Subject: using jaws and talking to a person through the same headset Hello, I am wondering please what is the cheapest, simplest way to setup a headset with a built in mike that will enable me for sure, to hear a customer properly in say only the left ear wile talking to them through the mike and with that same headset also hear properly and loud enough Jaws in only the right ear, so I can handle properly and quickly inbound customer service inquiries using a laptop computer and the internet? Is there maybe a small external box I can buy that I would plug into my computer and then plug the headset into this small external box that will enable me to hear a customer in only the left ear and also hear jaws only in the right ear of that same headset? Any help with this would be so very much appreciated. Much thanks in advance. Kindest regards, Hank -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://lists.the-jdh.com/pipermail/jfw_lists.the-jdh.com/attachments/20 121005/01f7868f/attachment.html> _______________________________________________ Jfw mailing list Jfw@lists.the-jdh.com http://lists.the-jdh.com/mailman/listinfo/jfw_lists.the-jdh.com
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Re: using jaws and talking to a person through the same headset
Deb and the girls
You have to have a special dual headset. You hear the computer in one ear and the caller in the other.
I have worked for Citibank for 31 years now and that is how it is best done.
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