Date   
Problem I am having with a web page using JFW11

Dave Durber
 

Hello everyone:

There is a company web site I would like to use on a regular basis.

After I have logged in, there is a link called "Activate Campaign".

I have used JAWS to read the screen from top to bottom, both before tapping ENTER to activate the "Activate Campaign" link and after tapping the ENTER key. nothing appears to have changed when the page is loaded because, JAWS tells me that the same number of headings and links are on the page. And when I get JAWS to read the entire page, the information on the page is the same.

I am told by the support people at the company, a box appears on the screen, with a list of options in it. JAWS may not be able to identify the box because of the code used to define the box, the box does not appear on my screen because of a problem accessing the particular path on the machine hosting their web site or, their might be a setting in Internet Explorer on my machine set, which might be preventing me from accessing the page with the box on it.

I have been in touch with FS Tech Support and no one seems to have an answer to my problem. I did suggest that someone at FS with sight, Tandem with my computer, with video and see if the box does appear on my screen or whether the box is a myth. However, they tell me in the escalations department, it might take a week or two weeks before such a person could set up an appointment to set up a Tandem session.

Would someone on this list, who has a high degree of sight and uses JAWS or someone who is "sighted" who uses JAWS, be willing to set up an appointment for a Tandem session or Remote desktop session to verify my problem?

I am using JAWS 11, Windows XP Professional, Service Pack 3 and Internet Explorer 7.

Sincerely:

Dave Durber
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Re: JAWS and Safe mode in Windows

curtis jackson
 

---- Gene Baroni <meangene124@...> wrote:
Where do you get this file from?
----- Original Message -----
From: <cjackson102@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Wednesday, August 03, 2011 5:34 AM
Subject: Re: JAWS and Safe mode in Windows


but their is a file that you can down load to the registry that will allow
you to load screen readers like nvda or ones who don't use mirror drivers
if you have a usb sound card
On Aug 3, 2011, at 3:09 AM, Anders Boholdt-Petersen wrote:

Hi everyone,

It is posible to using JAWS for Windows, if I boot up my computer
(Windows XP Service Pack 3 and Windows 7 64-bit) into the "Safe Mode"?

I using JAWS 11 and JAWS 12.

Very thanks for your answer.

Regards,
Anders

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here you go
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Re: issue re windows firewall alert

Robert Westfall <rawest@...>
 

Try doing a system restore to an earlier point.

-----Original Message-----
From: jfw-bounces@... [mailto:jfw-bounces@...]
On Behalf Of Pat Pound
Sent: Wednesday, August 03, 2011 8:51 AM
To: jfw@...
Subject: issue re windows firewall alert

Hello

I am running the latest Jaws and XP home.

I got a virus and my windows firewall alert activated -- however my cursor
was frozen and (after getting sighted help) found that I had options of
ignoring the alert and continuing but I could not get to this choice and
Jaws was not reading any of the information.

So, I cannot load Internet Explorer as it activates this virus -- wants me
to use xp security alert 2012 and loads an unregistered version etc. I
normally use Microsoft Security Essentials but I cannot run that either
from the toolbar or from the start menu.

Any advice?

Pat Pound
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Re: JAWS and Safe mode in Windows

Steve <k8sp@...>
 

No, it is not possible to do that. In safe mode, you don't have the necessary video or speech drivers running to support Jaws.

Someone who thinks logically provides a nice contrast to the real world!

Steve

----- Original Message -----
From: "Anders Boholdt-Petersen" <english_correspondences@...>
To: <jfw@...>
Sent: Wednesday, August 03, 2011 4:09 AM
Subject: JAWS and Safe mode in Windows


Hi everyone,

It is posible to using JAWS for Windows, if I boot up my computer (Windows XP Service Pack 3 and Windows 7 64-bit) into the "Safe Mode"?

I using JAWS 11 and JAWS 12.

Very thanks for your answer.

Regards,
Anders

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issue re windows firewall alert

Pat Pound
 

Hello

I am running the latest Jaws and XP home.

I got a virus and my windows firewall alert activated -- however my cursor was frozen and (after getting sighted help) found that I had options of ignoring the alert and continuing but I could not get to this choice and Jaws was not reading any of the information.

So, I cannot load Internet Explorer as it activates this virus -- wants me to use xp security alert 2012 and loads an unregistered version etc. I normally use Microsoft Security Essentials but I cannot run that either from the toolbar or from the start menu.

Any advice?

Pat Pound
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Re: JAWS and Safe mode in Windows

Gene Baroni
 

Where do you get this file from?

----- Original Message -----
From: <cjackson102@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Wednesday, August 03, 2011 5:34 AM
Subject: Re: JAWS and Safe mode in Windows


but their is a file that you can down load to the registry that will allow you to load screen readers like nvda or ones who don't use mirror drivers if you have a usb sound card
On Aug 3, 2011, at 3:09 AM, Anders Boholdt-Petersen wrote:

Hi everyone,

It is posible to using JAWS for Windows, if I boot up my computer (Windows XP Service Pack 3 and Windows 7 64-bit) into the "Safe Mode"?

I using JAWS 11 and JAWS 12.

Very thanks for your answer.

Regards,
Anders

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Re: What gives with disabled keystrokes

Lisle, Ted (CHFS DMS)
 

I'd try a repair, but he may need IT help to do that in a locked-down
network environment. If I'm not mistaken, he may be able to ask for and
obtain administrative or power user privileges just for JAWS, since he's
probably the only one in the shop using it. That was one of the real
positives in vista.

-----Original Message-----
From: jfw-bounces@...
[mailto:jfw-bounces@...] On Behalf Of Chris Smart
Sent: Tuesday, August 02, 2011 8:37 PM
To: The Jaws for Windows support list.
Subject: Re: What gives with disabled keystrokes

Edward, I doubt it has anything to do with Windows 7. I've had
nothing disappear with either Jaws 11 or 12 under Windows 7 X64.

From what you said about allowing or blocking dll's, am I right to
assume you're using Jaws at work? Perhaps the problem is with
something your network administrator did or didn't do.

Something else you can try is running a repair on Jaws. The
following page gives instructions:
http://www.freedomscientific.com/fs_support/BulletinView.asp?QC=1057

Chris


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Re: making an audio CD

Chris Smart <csmart8@...>
 

I believe the full version of Nero is accessible, Nero Burning Rom it's called, and free too!

I'm not using the latest version so things may have changed, but you need to have the box checked to include CD Text on the CD. Also, have your tracks tagged properly if they are in a compressed form like mp3, or bring up the properties of each track within Nero and enter the artist, title etc.

Chris

Re: Scanning books

Chris Smart <csmart8@...>
 

Elf, just to be clear in case anybody is googling for abbyy it's spelled A B B Y Y

At 11:34 PM 8/2/2011, you wrote:
I follow what they mean. and not really, unless you use some sort of OCR jaws has nothing to read.

a scanned image is just that, an image, nothing to read until an OCR works the images over and attempts to turn the little marks on the picture into a text file type.

now then if you need a less expensive OCR, find abbey fine reader, and then hunt for an older version (I.E. if current version is 9, then look for 8 and you can probably get it at a significant discount!) although the last time I looked AFR in the current version was running 99.95 from its maker, quite a difference between that and openbook.

HTH,
elf
hth elf
. Moderator, Blind Access Help.
. Owner: Alacorn Computer Enterprises
"own the might and majesty of an alacorn"
www.alacorncomputer.com
. proprietor: Inthane's Grab Bag
for blind computer users and Programmers!
http://grabbag.alacorncomputer.com
----- Original Message ----- From: "Tim" <tim@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Tuesday, August 02, 2011 6:38 AM
Subject: Re: Scanning books


I guess I am not sure what you are asking. If you scan a book using OpenBook you can read it with JAWS.

Tim

----- Original Message ----- From: "Nickus de Vos" <bigboy529@...>
To: "Jaws" <jfw@...>
Sent: Tuesday, August 02, 2011 3:14 AM
Subject: Scanning books


Hi i know about openbook but want to find out if it's possible to scan a book in a format which jaws would be able to read?


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--------------------------------------------------------------------------------



No virus found in this incoming message.
Checked by AVG - www.avg.com
Version: 9.0.901 / Virus Database: 271.1.1/3802 - Release Date: 08/01/11 01:34:00


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Re: JAWS and Safe mode in Windows

curtis jackson
 

but their is a file that you can down load to the registry that will allow you to load screen readers like nvda or ones who don't use mirror drivers if you have a usb sound card

On Aug 3, 2011, at 3:09 AM, Anders Boholdt-Petersen wrote:

Hi everyone,

It is posible to using JAWS for Windows, if I boot up my computer (Windows XP Service Pack 3 and Windows 7 64-bit) into the "Safe Mode"?

I using JAWS 11 and JAWS 12.

Very thanks for your answer.

Regards,
Anders

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Re: JAWS and Safe mode in Windows

James Homuth
 

No sir. Windows doesn't load anything it doesn't absolutely need in safe
mode. This includes things like your audio drivers. Therefore, JAWS won't
work no matter what version of JAWS or Windows you run.

-----Original Message-----
From: jfw-bounces@... [mailto:jfw-bounces@...]
On Behalf Of Anders Boholdt-Petersen
Sent: August 3, 2011 4:10 AM
To: jfw@...
Subject: JAWS and Safe mode in Windows

Hi everyone,

It is posible to using JAWS for Windows, if I boot up my computer (Windows
XP Service Pack 3 and Windows 7 64-bit) into the "Safe Mode"?

I using JAWS 11 and JAWS 12.

Very thanks for your answer.

Regards,
Anders


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JAWS and Safe mode in Windows

Anders Boholdt-Petersen
 

Hi everyone,

It is posible to using JAWS for Windows, if I boot up my computer (Windows XP Service Pack 3 and Windows 7 64-bit) into the "Safe Mode"?

I using JAWS 11 and JAWS 12.

Very thanks for your answer.

Regards,
Anders

Re: [Bulk] making an audio CD

Dave...
 

Google this version of Nero to see if you can get it. It's very good with
JAWS.

Nero-6.6.1.15a

Dave Carlson
From my Dell Latitude 630, currently not nearly close enough for my comfort
to my Audio Recording and Mixing Studios, San Francisco Bay Area. But I'll
try to remedy that situation.

----- Original Message -----
From: "Jim L" <jimscave@...>
To: "'The Jaws for Windows support list.'" <jfw@...>
Sent: Tuesday, August 02, 2011 23:07
Subject: [Bulk] making an audio CD




Heya folks,

Am wanting to make an audio CD compilation with Jaws 11 and include the CD
text which I know can be done with nero express which Im having problems
getting Jaws to read menu's and buttons. Is there a fully compatiable CD
burning software I can use with my Jaws 11 even if I need to purchase it, of
course if theres a free one that's even better.

Regards,

Jim

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making an audio CD

Jim L
 

Heya folks,

Am wanting to make an audio CD compilation with Jaws 11 and include the CD
text which I know can be done with nero express which Im having problems
getting Jaws to read menu's and buttons. Is there a fully compatiable CD
burning software I can use with my Jaws 11 even if I need to purchase it, of
course if theres a free one that's even better.

Regards,

Jim

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Re: JAWS and PAC Mates

Richard Holloway
 

You're right, I should do just that-- I'll let you know what I learn.

On Aug 3, 2011, at 1:34 AM, Farfar on Laptop wrote:

Richard,

The default install of JAWS does indicate a "Authorize JAWS from Pacmate"
option, but I have no idea how this works. I never paid any attention to it,
and I even have a Pacmate. Why not give FS a call and see if you can "stump
Tech Support"?

727-803-8600

Dave Carlson
From my Dell Latitude 630, currently not nearly close enough for my comfort
to my Audio Recording and Mixing Studios, San Francisco Bay Area. But I'll
try to remedy that situation.

----- Original Message -----
From: "Richard Holloway" <rholloway@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Tuesday, August 02, 2011 22:23
Subject: JAWS and PAC Mates


At the last NFB Convention in Dallas (last month) someone at the FS booth
mentioned that one can apparently fully-enable demo Jaws on any PC by
plugging a PAC Mate into the PC with a USB cable.

How long has this worked? The only machine I have JAWS on here is already
setup with a license (Jaws 11), but I'd love it if my daughter could use
JAWS on other computers, say at a friend's house, for example if she just
plugged in a PAC Mate.

Is there a way to check before trying-- some software version number
perhaps? It is a PAC Mate Omni that we bought when they were still fairly
new (2007-ish maybe?) and we had a couple of years of SMA's and all of those
extended service things.

It sort of killed me thinking we could have possibly had the same
functionality at home this way without the extra $1000 expense, but I don't
know if this capacity came out later or if we were just never told we had
bought this feature.
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Re: JAWS and PAC Mates

Dave...
 

Richard,

The default install of JAWS does indicate a "Authorize JAWS from Pacmate"
option, but I have no idea how this works. I never paid any attention to it,
and I even have a Pacmate. Why not give FS a call and see if you can "stump
Tech Support"?

727-803-8600

Dave Carlson
From my Dell Latitude 630, currently not nearly close enough for my comfort
to my Audio Recording and Mixing Studios, San Francisco Bay Area. But I'll
try to remedy that situation.

----- Original Message -----
From: "Richard Holloway" <rholloway@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Tuesday, August 02, 2011 22:23
Subject: JAWS and PAC Mates


At the last NFB Convention in Dallas (last month) someone at the FS booth
mentioned that one can apparently fully-enable demo Jaws on any PC by
plugging a PAC Mate into the PC with a USB cable.

How long has this worked? The only machine I have JAWS on here is already
setup with a license (Jaws 11), but I'd love it if my daughter could use
JAWS on other computers, say at a friend's house, for example if she just
plugged in a PAC Mate.

Is there a way to check before trying-- some software version number
perhaps? It is a PAC Mate Omni that we bought when they were still fairly
new (2007-ish maybe?) and we had a couple of years of SMA's and all of those
extended service things.

It sort of killed me thinking we could have possibly had the same
functionality at home this way without the extra $1000 expense, but I don't
know if this capacity came out later or if we were just never told we had
bought this feature.
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Re: Windows 7 32 bit or 64 bit

Richard Holloway
 

Absolutely, quick and hard to deal with. FS-tech support surely could have done better with it all. It was years ago but quite frustrating and traumatic, so I wanted to try an offer some potentially helpful info. when I read that someone was thinking if doing a 32-bit to 64-bit upgrade to a machine based on a technician's recommendation / offer. In a very long-winded way, I was trying to point out that it may not be as safe or simple as the tech was leading the poster to believe.

Sorry if I ruffled any feathers as it was not my intention at all.

On Aug 3, 2011, at 12:22 AM, James Homuth wrote:

Sounds like your problem falls largely on FS tech support, as their own
documentation when 64-bit Vista was released said JAWS 9 will absolutely not
work on 64-bit Vista. There was no 64-bit version of JAWS 9, because at the
time, that was still relatively new in the Windows community--most computers
barely warranted running 64-bit in 2007. Having done tech support for a
computer manufacturer, I can tell you for sure in the early days of Vista
64-bit, you didn't need to be running JAWS or Window Eyes to be having
problems. It's just that if you were, you found those problems a whole lot
quicker and a whole lot harder to deal with.

-----Original Message-----
From: jfw-bounces@... [mailto:jfw-bounces@...]
On Behalf Of Richard Holloway
Sent: August 3, 2011 12:15 AM
To: The Jaws for Windows support list.
Subject: Re: Windows 7 32 bit or 64 bit

Right, but it doesn't matter why an item doesn't (or a few items don't) work
nearly as much as what can happen if you do try and use problematic
software. That's sort of my entire point. If everyone had current versions
of software and new hardware, none of this would ever come up in the first
place...

If someone is going from a 32-bit setup to a 64-bit and they don't know
about the potential problem, they can end up in a real jam if they try to
load something like JAWS 9 on a 64-bit PC. At least in some cases, it can
completely trash the OS and make the machine non-bootable. When this
happened to us, the only safe fix was to wipe the drive clean and install a
fresh operating system, so even if this were the only 32-bit program that
had issues (and it isn't) that alone makes a bit of caution prudent.

I'm just wanting to help people avoid what happened to us several years ago,
and the very fact that there aren't a lot of 32-bit packages that cause this
kind of a disaster makes it all the more likely that even a professional
computer tech might figure the old version is safe to try and load, trashing
your operating system in the attempt, possibly causing other data loss or
any number of other frustrations.

This is sort of like explaining to someone who has never had a computer
virus how important it is to avoid getting a computer virus. Once it happens
to you, it makes a lot more sense, and you REALLY wish you had known before
you took certain chances. Otherwise, why would someone carry on about it so
much?

It is also worth mentioning again that 32-bit virus protection, is generally
a problem with 64-bit setups, as are certain 32-bit database programs and
CAD programs. Anything 32-bit with embedded drivers will probably be an
issue and there may be problems finding certain external driver solutions
for some equipment (especially older pieces). Also, if you have any really
old 16-bit applications, I'm not aware of a solution to run them under a
64-bit system. (It might be possible by running an emulator under another
emulator, but I've only personally done that with Macs.) Those are the items
that come to my mind, and surely there are many more which I'm not aware of.
Some problems may be greater than others depending on which 64-bit OS you're
running (Vista, vs. Windows 7, for example.)

I'm rather new to the JAWS world and to this listserv, so I ask questions
that a new user may tend to ask, but I've been dealing with computers quite
heavily since the very early 1980's. I'm not trying to make myself sound
like some super-expert, but I have been around the block a time or two. I'm
just trying to make certain people understand there are risks associated
with these upgrades if they are not fully researched. Even as a fairly
knowledgable computer user, I ended up with a trashed OS from trying to load
32-bit JAWS 9 on a 64-bit Vista PC, so can this happen to others. My big
mistake was that I had just asked Freedom Scientific what the (then-current)
JAWS 9 worked on, so I didn't think twice about loading this on a new 64-bit
machine a week or so later. How many here would question their computer tech
if told "oh yes, you can run any 32-bit software on your new setup, just
give me your JAWS 9 disks and I'll load that up for you on the your new
machine"? Until this happened to me, I'd have trusted such a tech as well.

If people don't want to use my bad experience to avoid a huge mess on their
computer, so be it, and I know this is much less likely to happen very often
than back in 2007. I'm just trying to help if a few people might not know
about this stuff. This isn't theoretical, it happened to me, it was
repeatable (tech support initially initially had me wipe the drive
repeatedly and reinstall Vista and JAWS) and it wasted more hours of my time
than I even care to remember. So if people want to ignore my advice, no
worries; they'll figure this out in their own way...


On Aug 2, 2011, at 12:33 PM, Steve wrote:

That's because Jaws 9 wasn't out in a 64-bit version.

Jaws and Win-eyes are too tightly embedded with the operating system, so
those are the main exceptions; you need the Jaws 64-bit version to run on a
64-bit machine. The first 64-bit version of Jaws was 10, and the first
64-bit version of Win Eyes was 7.1.

----- Original Message ----- From: "Richard Holloway"
<rholloway@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Sunday, July 31, 2011 12:22 AM
Subject: Re: Windows 7 32 bit or 64 bit


Well, JAWS 9 comes to mind (which absolutely destroyed the OS on our
Vista PC when we bought a 64-bit machine), at least under Vista, as well as
most (if not all) virus protection software.

It can be really hit, or miss... (buyer beware).

-RH

On Jul 30, 2011, at 6:00 PM, Steve wrote:

Richard,

I don't know of any 32-bit programs that won't run on a 64-bit system,
although I suppose there may be some. But, that is what the Programs\x86
folder is for, that's where the 32-bit programs that run in Win 7 or Vista
64-bit editions live.

Jaws is available in either 32 or 64-bit editions. If you have the Jaws
installation DVD, it will recognize which version you need for your system;
if not, just go to the FS site and download the correct version.
Take my advice, I don't use it anyway.

Steve
Lansing, MI
----- Original Message ----- From: "Richard Holloway"
<rholloway@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Saturday, July 30, 2011 5:32 PM
Subject: Re: Windows 7 32 bit or 64 bit


32 vs. 64 bit has to do with the way the computer physically addresses
the data; literally 32 or 64 pieces of information at a time (specifically
that many ones or zeros at a time-- that's what a "bit" is, a one or a zero
in binary computing. Multiple bits comprise a byte. Enough bytes make a "k",
then megs, gigs, etc.)

You must run the correct bit OS on the appropriate processor.
Applications vary. You can run some 32 bit applications on some 64 bit
machines which I assume requires some sort of emulation mode by the OS which
may be transparent to the user. 64 bit applications won't work for 32 bit.

JAWS 9 was 32 bit only. At the time that was out, Freedom told me they
had no intention of supporting 64 bit machines in the future. Once most new
machines started going 32 bit, they changed their tune a bit. (Pun
intended.)

I assume current JAWS has a dual installer that works on both? I know
both are currently supported one way or another.

Sent from my iPad
On Jul 30, 2011, at 5:00 PM, "Crystal French" <raincrow@...>
wrote:32

Hi,
I have Jaws 12, but have reverted to Jaws 11 as 12 was crashing too
often.

I'm afraid I need to think seriously about a new computer.

I'm still with XP Home.

Can someone tell me what would be the major difference between Windows
7 32 bit or 64 bit?

Thanks.
Crystal



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JAWS and PAC Mates

Richard Holloway
 

At the last NFB Convention in Dallas (last month) someone at the FS booth mentioned that one can apparently fully-enable demo Jaws on any PC by plugging a PAC Mate into the PC with a USB cable.

How long has this worked? The only machine I have JAWS on here is already setup with a license (Jaws 11), but I'd love it if my daughter could use JAWS on other computers, say at a friend's house, for example if she just plugged in a PAC Mate.

Is there a way to check before trying-- some software version number perhaps? It is a PAC Mate Omni that we bought when they were still fairly new (2007-ish maybe?) and we had a couple of years of SMA's and all of those extended service things.

It sort of killed me thinking we could have possibly had the same functionality at home this way without the extra $1000 expense, but I don't know if this capacity came out later or if we were just never told we had bought this feature.

Re: Windows 7 32 bit or 64 bit

James Homuth
 

Sounds like your problem falls largely on FS tech support, as their own
documentation when 64-bit Vista was released said JAWS 9 will absolutely not
work on 64-bit Vista. There was no 64-bit version of JAWS 9, because at the
time, that was still relatively new in the Windows community--most computers
barely warranted running 64-bit in 2007. Having done tech support for a
computer manufacturer, I can tell you for sure in the early days of Vista
64-bit, you didn't need to be running JAWS or Window Eyes to be having
problems. It's just that if you were, you found those problems a whole lot
quicker and a whole lot harder to deal with.

-----Original Message-----
From: jfw-bounces@... [mailto:jfw-bounces@...]
On Behalf Of Richard Holloway
Sent: August 3, 2011 12:15 AM
To: The Jaws for Windows support list.
Subject: Re: Windows 7 32 bit or 64 bit

Right, but it doesn't matter why an item doesn't (or a few items don't) work
nearly as much as what can happen if you do try and use problematic
software. That's sort of my entire point. If everyone had current versions
of software and new hardware, none of this would ever come up in the first
place...

If someone is going from a 32-bit setup to a 64-bit and they don't know
about the potential problem, they can end up in a real jam if they try to
load something like JAWS 9 on a 64-bit PC. At least in some cases, it can
completely trash the OS and make the machine non-bootable. When this
happened to us, the only safe fix was to wipe the drive clean and install a
fresh operating system, so even if this were the only 32-bit program that
had issues (and it isn't) that alone makes a bit of caution prudent.

I'm just wanting to help people avoid what happened to us several years ago,
and the very fact that there aren't a lot of 32-bit packages that cause this
kind of a disaster makes it all the more likely that even a professional
computer tech might figure the old version is safe to try and load, trashing
your operating system in the attempt, possibly causing other data loss or
any number of other frustrations.

This is sort of like explaining to someone who has never had a computer
virus how important it is to avoid getting a computer virus. Once it happens
to you, it makes a lot more sense, and you REALLY wish you had known before
you took certain chances. Otherwise, why would someone carry on about it so
much?

It is also worth mentioning again that 32-bit virus protection, is generally
a problem with 64-bit setups, as are certain 32-bit database programs and
CAD programs. Anything 32-bit with embedded drivers will probably be an
issue and there may be problems finding certain external driver solutions
for some equipment (especially older pieces). Also, if you have any really
old 16-bit applications, I'm not aware of a solution to run them under a
64-bit system. (It might be possible by running an emulator under another
emulator, but I've only personally done that with Macs.) Those are the items
that come to my mind, and surely there are many more which I'm not aware of.
Some problems may be greater than others depending on which 64-bit OS you're
running (Vista, vs. Windows 7, for example.)

I'm rather new to the JAWS world and to this listserv, so I ask questions
that a new user may tend to ask, but I've been dealing with computers quite
heavily since the very early 1980's. I'm not trying to make myself sound
like some super-expert, but I have been around the block a time or two. I'm
just trying to make certain people understand there are risks associated
with these upgrades if they are not fully researched. Even as a fairly
knowledgable computer user, I ended up with a trashed OS from trying to load
32-bit JAWS 9 on a 64-bit Vista PC, so can this happen to others. My big
mistake was that I had just asked Freedom Scientific what the (then-current)
JAWS 9 worked on, so I didn't think twice about loading this on a new 64-bit
machine a week or so later. How many here would question their computer tech
if told "oh yes, you can run any 32-bit software on your new setup, just
give me your JAWS 9 disks and I'll load that up for you on the your new
machine"? Until this happened to me, I'd have trusted such a tech as well.

If people don't want to use my bad experience to avoid a huge mess on their
computer, so be it, and I know this is much less likely to happen very often
than back in 2007. I'm just trying to help if a few people might not know
about this stuff. This isn't theoretical, it happened to me, it was
repeatable (tech support initially initially had me wipe the drive
repeatedly and reinstall Vista and JAWS) and it wasted more hours of my time
than I even care to remember. So if people want to ignore my advice, no
worries; they'll figure this out in their own way...


On Aug 2, 2011, at 12:33 PM, Steve wrote:

That's because Jaws 9 wasn't out in a 64-bit version.

Jaws and Win-eyes are too tightly embedded with the operating system, so
those are the main exceptions; you need the Jaws 64-bit version to run on a
64-bit machine. The first 64-bit version of Jaws was 10, and the first
64-bit version of Win Eyes was 7.1.

----- Original Message ----- From: "Richard Holloway"
<rholloway@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Sunday, July 31, 2011 12:22 AM
Subject: Re: Windows 7 32 bit or 64 bit


Well, JAWS 9 comes to mind (which absolutely destroyed the OS on our
Vista PC when we bought a 64-bit machine), at least under Vista, as well as
most (if not all) virus protection software.

It can be really hit, or miss... (buyer beware).

-RH

On Jul 30, 2011, at 6:00 PM, Steve wrote:

Richard,

I don't know of any 32-bit programs that won't run on a 64-bit system,
although I suppose there may be some. But, that is what the Programs\x86
folder is for, that's where the 32-bit programs that run in Win 7 or Vista
64-bit editions live.

Jaws is available in either 32 or 64-bit editions. If you have the Jaws
installation DVD, it will recognize which version you need for your system;
if not, just go to the FS site and download the correct version.
Take my advice, I don't use it anyway.

Steve
Lansing, MI
----- Original Message ----- From: "Richard Holloway"
<rholloway@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Saturday, July 30, 2011 5:32 PM
Subject: Re: Windows 7 32 bit or 64 bit


32 vs. 64 bit has to do with the way the computer physically addresses
the data; literally 32 or 64 pieces of information at a time (specifically
that many ones or zeros at a time-- that's what a "bit" is, a one or a zero
in binary computing. Multiple bits comprise a byte. Enough bytes make a "k",
then megs, gigs, etc.)

You must run the correct bit OS on the appropriate processor.
Applications vary. You can run some 32 bit applications on some 64 bit
machines which I assume requires some sort of emulation mode by the OS which
may be transparent to the user. 64 bit applications won't work for 32 bit.

JAWS 9 was 32 bit only. At the time that was out, Freedom told me they
had no intention of supporting 64 bit machines in the future. Once most new
machines started going 32 bit, they changed their tune a bit. (Pun
intended.)

I assume current JAWS has a dual installer that works on both? I know
both are currently supported one way or another.

Sent from my iPad
On Jul 30, 2011, at 5:00 PM, "Crystal French" <raincrow@...>
wrote:32

Hi,
I have Jaws 12, but have reverted to Jaws 11 as 12 was crashing too
often.

I'm afraid I need to think seriously about a new computer.

I'm still with XP Home.

Can someone tell me what would be the major difference between Windows
7 32 bit or 64 bit?

Thanks.
Crystal



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Re: Windows 7 32 bit or 64 bit

Richard Holloway
 

Right, but it doesn't matter why an item doesn't (or a few items don't) work nearly as much as what can happen if you do try and use problematic software. That's sort of my entire point. If everyone had current versions of software and new hardware, none of this would ever come up in the first place...

If someone is going from a 32-bit setup to a 64-bit and they don't know about the potential problem, they can end up in a real jam if they try to load something like JAWS 9 on a 64-bit PC. At least in some cases, it can completely trash the OS and make the machine non-bootable. When this happened to us, the only safe fix was to wipe the drive clean and install a fresh operating system, so even if this were the only 32-bit program that had issues (and it isn't) that alone makes a bit of caution prudent.

I'm just wanting to help people avoid what happened to us several years ago, and the very fact that there aren't a lot of 32-bit packages that cause this kind of a disaster makes it all the more likely that even a professional computer tech might figure the old version is safe to try and load, trashing your operating system in the attempt, possibly causing other data loss or any number of other frustrations.

This is sort of like explaining to someone who has never had a computer virus how important it is to avoid getting a computer virus. Once it happens to you, it makes a lot more sense, and you REALLY wish you had known before you took certain chances. Otherwise, why would someone carry on about it so much?

It is also worth mentioning again that 32-bit virus protection, is generally a problem with 64-bit setups, as are certain 32-bit database programs and CAD programs. Anything 32-bit with embedded drivers will probably be an issue and there may be problems finding certain external driver solutions for some equipment (especially older pieces). Also, if you have any really old 16-bit applications, I'm not aware of a solution to run them under a 64-bit system. (It might be possible by running an emulator under another emulator, but I've only personally done that with Macs.) Those are the items that come to my mind, and surely there are many more which I'm not aware of. Some problems may be greater than others depending on which 64-bit OS you're running (Vista, vs. Windows 7, for example.)

I'm rather new to the JAWS world and to this listserv, so I ask questions that a new user may tend to ask, but I've been dealing with computers quite heavily since the very early 1980's. I'm not trying to make myself sound like some super-expert, but I have been around the block a time or two. I'm just trying to make certain people understand there are risks associated with these upgrades if they are not fully researched. Even as a fairly knowledgable computer user, I ended up with a trashed OS from trying to load 32-bit JAWS 9 on a 64-bit Vista PC, so can this happen to others. My big mistake was that I had just asked Freedom Scientific what the (then-current) JAWS 9 worked on, so I didn't think twice about loading this on a new 64-bit machine a week or so later. How many here would question their computer tech if told "oh yes, you can run any 32-bit software on your new setup, just give me your JAWS 9 disks and I'll load that up for you on the your new machine"? Until this happened to me, I'd have trusted such a tech as well.

If people don't want to use my bad experience to avoid a huge mess on their computer, so be it, and I know this is much less likely to happen very often than back in 2007. I'm just trying to help if a few people might not know about this stuff. This isn't theoretical, it happened to me, it was repeatable (tech support initially initially had me wipe the drive repeatedly and reinstall Vista and JAWS) and it wasted more hours of my time than I even care to remember. So if people want to ignore my advice, no worries; they'll figure this out in their own way...

On Aug 2, 2011, at 12:33 PM, Steve wrote:

That's because Jaws 9 wasn't out in a 64-bit version.

Jaws and Win-eyes are too tightly embedded with the operating system, so those are the main exceptions; you need the Jaws 64-bit version to run on a 64-bit machine. The first 64-bit version of Jaws was 10, and the first 64-bit version of Win Eyes was 7.1.

----- Original Message ----- From: "Richard Holloway" <rholloway@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Sunday, July 31, 2011 12:22 AM
Subject: Re: Windows 7 32 bit or 64 bit


Well, JAWS 9 comes to mind (which absolutely destroyed the OS on our Vista PC when we bought a 64-bit machine), at least under Vista, as well as most (if not all) virus protection software.

It can be really hit, or miss... (buyer beware).

-RH

On Jul 30, 2011, at 6:00 PM, Steve wrote:

Richard,

I don't know of any 32-bit programs that won't run on a 64-bit system, although I suppose there may be some. But, that is what the Programs\x86 folder is for, that's where the 32-bit programs that run in Win 7 or Vista 64-bit editions live.

Jaws is available in either 32 or 64-bit editions. If you have the Jaws installation DVD, it will recognize which version you need for your system; if not, just go to the FS site and download the correct version.
Take my advice, I don't use it anyway.

Steve
Lansing, MI
----- Original Message ----- From: "Richard Holloway" <rholloway@...>
To: "The Jaws for Windows support list." <jfw@...>
Sent: Saturday, July 30, 2011 5:32 PM
Subject: Re: Windows 7 32 bit or 64 bit


32 vs. 64 bit has to do with the way the computer physically addresses the data; literally 32 or 64 pieces of information at a time (specifically that many ones or zeros at a time-- that's what a "bit" is, a one or a zero in binary computing. Multiple bits comprise a byte. Enough bytes make a "k", then megs, gigs, etc.)

You must run the correct bit OS on the appropriate processor. Applications vary. You can run some 32 bit applications on some 64 bit machines which I assume requires some sort of emulation mode by the OS which may be transparent to the user. 64 bit applications won't work for 32 bit.

JAWS 9 was 32 bit only. At the time that was out, Freedom told me they had no intention of supporting 64 bit machines in the future. Once most new machines started going 32 bit, they changed their tune a bit. (Pun intended.)

I assume current JAWS has a dual installer that works on both? I know both are currently supported one way or another.

Sent from my iPad
On Jul 30, 2011, at 5:00 PM, "Crystal French" <raincrow@...> wrote:32

Hi,
I have Jaws 12, but have reverted to Jaws 11 as 12 was crashing too often.

I'm afraid I need to think seriously about a new computer.

I'm still with XP Home.

Can someone tell me what would be the major difference between Windows 7 32 bit or 64 bit?

Thanks.
Crystal



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