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Re: finding what a key is
Minar Singh <singhminar@...>
Dear friend,
I guess you want to know the list of short commands for the specific
application.
pressing insert+h will bring the hot keys.
toggle quoted messageShow quoted text
On 12/1/15, Tony Schnurr <tcb_357@...> wrote: I think what you are looking for is called the jaws keyboard help mode. Use
JAWS key plus 1 to toggle this mode off and on. That is, the one on the row
of numbers above the letter keys.
Any other jaws commands you hit while this mode is on; simply give the
description of the command and does not actually execute the command.
I hope this helps.
Regards
Tony
Sent from my iPhone
On Dec 1, 2015, at 07:26, Mark Furness <flintman57@...> wrote:
What is the key stroke to make Jaws announce/inform what a key is and or
what it will do?
Thank you for your help!!!
--
Minar Singh www.kanchantrustcalcutta.org.
DONATE GENEROUSLY FOR A NOBLE WORK)
skype:dolly.sweet5
BangaloreINDIA
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Re: Admin: jfw@lists.the-jdh.com now points to this list.
I like this groups to stay with groups.io because old groups address where jfw list was I don’t get all the post and don’t get my post like in here .
From: James Homuth [mailto:james@...]
Sent: Monday, November 30, 2015 10:53 PM
To: jfw@groups.io
Subject: Admin: jfw@... now points to this list. I'm still seeing people sending mail to the old list addresses. That's to be expected, given how high trafick this list is it's possible some of you haven't seen we've made the change yet. So, while we wait for things to catch up, I've gone ahead and cheated. As of a couple minutes ago, all the old @lists.the-jdh.com addresses officially point to an equivalent address at groups.io. This should hopefully help to cut down on some of the confusion that's bound to stick around for a while yet as we all get used to the system. So, don't worry if you accidentally send a post to jfw@... instead of where it's supposed to go. Now, I've redirected it for you. James, List Admin
No virus found in this message.
Checked by AVG - www.avg.com
Version: 2015.0.6176 / Virus Database: 4477/11095 - Release Date: 11/30/15
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Re: finding what a key is
I think what you are looking for is called the jaws keyboard help mode. Use JAWS key plus 1 to toggle this mode off and on. That is, the one on the row of numbers above the letter keys.
Any other jaws commands you hit while this mode is on; simply give the description of the command and does not actually execute the command.
I hope this helps.
Regards
Tony
Sent from my iPhone
toggle quoted messageShow quoted text
On Dec 1, 2015, at 07:26, Mark Furness <flintman57@...> wrote:
What is the key stroke to make Jaws announce/inform what a key is and or what it will do?
Thank you for your help!!!
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Re: Admin: Thank you, digest users.
Hello Sharon, When will you and mods going to put JFW list name next to subject line ? I’m getting confuse with no name of the groups without known which groups the e-mail !!
From: Sharon Clark [mailto:sharonjackson03@...]
Sent: Monday, November 30, 2015 9:20 PM
To: jfw@groups.io
Subject: Re: Admin: Thank you, digest users. Please set me back to digest mode. Thanks, Sharon From: James Homuth [mailto:james@...]
Sent: Monday, November 30, 2015 9:10 PM
To: jfw@groups.io
Subject: Admin: Thank you, digest users. Everyone who's contacted me to let me know they should be set to digest mode should now be set to digest mode. If I've missed someone, it's probably because you haven't contacted me. For those of you on digest mode, the only non-digest emails you should be receiving now are announcements sent out by the moderation team--like, for instance, this one. This is expected behaviour. Translation: If you've received this email after being certain you've been set on digest mode, it is not broken. Do not tell me it's broken. If you email me saying you shouldn't have received this because you're on digest mode, I'm probably going to ask you to reread it. If you find something that legitimately *is* broken, however, fill my inbox with it and it'll be fixed as soon as I can. James, List Admin
No virus found in this message.
Checked by AVG - www.avg.com
Version: 2015.0.6176 / Virus Database: 4477/11095 - Release Date: 11/30/15
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Re: finding what a key is
To invoke keyboard help, press the jaws key and 1 on the number row.
It's a toggle so when you are finished exploring just repeat the
keystroke to turn off help.
toggle quoted messageShow quoted text
On 12/1/15, Mark Furness <flintman57@...> wrote: What is the key stroke to make Jaws announce/inform what a key is and or
what it will do?
Thank you for your help!!!
--
Kimberly
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What is the key stroke to make Jaws announce/inform what a key is and or what it will do?
Thank you for your help!!!
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Bob Mathews <bmathews@...>
Hi all, I am trying to change the rule in 2007 for the new list . Help please. Bob
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Re: Bug with jaws 17 and saying blank when reading emails
Alex Stone <alex.stone@...>
I don't know for sure, but I would guess that this is because Jaws
17 no longer supports Outlook express, which hasn't been supported
by Microsoft for some time.
toggle quoted messageShow quoted text
On 01/12/2015 09:00, Maheen via
Groups.io wrote:
Hi guys,
I am licensed for jaws 17 but had
to down grade back to 16 due to an issue. When I read an email
message with outlook express, jaws says blank and I keep
having to alt f 4 out of it. Have anyone else had this
problem? I use windows 10 pro 64 bit.
Maheen
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Re: How to create a message rule in Outlook 2010 for the new list
How can I get messages from my in box to the existing jawslist folder that
come from this list? This is the problem that I'm having? I'm using
Microsoft outlook 2013, thank you for any information that you have that
would help this situation!
toggle quoted messageShow quoted text
-----Original Message-----
From: Carolyn Arnold [mailto:4carolyna@...]
Sent: Monday, November 30, 2015 7:49 PM
To: jfw@groups.io
Subject: Re: How to create a message rule in Outlook 2010 for the new list
Keith:
1. Gget in your Inbox in Outlook.
2. Hit Control-Home to be at the top.
3. Hit Shift-Control-E - you will get the instruction to "create new
folder."
4. Name your folder.
5. Enter - VOILA, that's it!
Bye for now,
Carolyn
-----Original Message-----
From: Kramlinger, Keith G., M.D. [mailto:kramlinger.keith@...]
Sent: Monday, November 30, 2015 7:30 PM
To: jfw@groups.io
Subject: Re: How to create a message rule in Outlook 2010 for the new list
Hi,
I'd very much like to learn how to create a new folder in Outlook 2010.
Also, I have a very full Inbox. I'd like to rename this to something like
OldBox, and create a new folder titled Inbox. Is this something I can do?
Thanks, Keith
From: Adrian Spratt [mailto:Adrian@...]
Sent: Monday, November 30, 2015 6:00 PM
To: jfw@groups.io
Subject: Re: How to create a message rule in Outlook 2010 for the new list
Greg,
I'm sorry for that lack of clarity.
As you're finding, you must create a new folder where you want messages from
this list to go, unless you have an existing folder where they can go. So,
to clarify:
Before creating a message rule, create a folder in Outlook 2010. If you need
suggestions on how to do this, please post again. (You can create a folder
in the message rule dialog, but it adds a complication.) Once in the message
rule dialog, you'll be asked if you want messages sent to a specific folder
and, if so, the name of that folder. A browse option will appear.
I referred to JFW as the text I used to complete the "To" field. This is in
the section where you state the conditions, that is, which part of a
message the rule applies to.
I hope this solves the problem.
From: Greg Nickel [mailto:greg.nickel.works@...]
Sent: Monday, November 30, 2015 6:21 PM
To: jfw@groups.io <mailto:jfw@groups.io>
Subject: Re: How to create a message rule in Outlook 2010 for the new list
Adrian
I've followed your instructions but when I go to create a rule it only
gives me the option of sending the email address where I opened the rule
to a folder and not a catch all of JFW as you suggested. What am I doing
wrong?
From: Adrian Spratt [mailto:Adrian@...]
Sent: Monday, November 30, 2015 11:59 AM
To: jfw@groups.io <mailto:jfw@groups.io>
Subject: Re: How to create a message rule in Outlook 2010 for the new
list
After sending the message below, I realize it's way too dense. Also, it's
missing a crucial point. I think I can summarize this way:
1. Place focus next to a message that has been posted to this list.
do not open it.
2. Press the applications key and arrow up to "rules submenu."
Press enter.
3. Down arrow to "Create new rule." Press enter.
4. Now, use the tab and up and down arrow keys through the various
options and select the ones that are right for you. You'll need to listen
carefully, but the verbalizations are pretty clear.
5. For the address of the list, I typed simply "jfw" into the
appropriate edit field.
From: Adrian Spratt [mailto:Adrian@...]
Sent: Monday, November 30, 2015 2:28 PM
To: jfw@groups.io <mailto:jfw@groups.io>
Subject: How to create a message rule for the new list
Many of us will want messages to the list sent to a separate folder. Here
are the directions I copied and slightly edited that David Whitehead
posted and that still work in Outlook 2010. I just created a rule using
them.
message rules
David Whitehead. here's how I create a message rule/filter in Microsoft
outlook 2010.
First I create the folder. Next we need to assign a rule/filter to the
newly created folder, By doing the following;
1, highlight a message which you wish to create a folder for, Example;
One of the messages from this group. Email clients with screen
readers@... <mailto:readers@...> <mailto:Email
clients with screen readers%40yahoogroups.com
2, press applications key, up arrow and enter on, Rules sub menu, Or, you
could right arrow to open. Another way to do this is: Press applications
key, press the letter "s" And then press the letter "u", which will
directly place you into the message wizard. Here you will see the
following screen; Always Move Messages From: email clients with screen
readers@... <mailto:readers@...> <mailto:email
clients with screen readers%40yahoogroups.com
Always Move Messages To: email clients with screen
readers@... <mailto:readers@...> <mailto:email
clients with screen readers%40yahoogroups.com
Create Rule... Manage Rules & Alerts... you now need to down arrow and
enter on, create rule.... Note, as I indicated, if you use the shortcuts,
the letter "s"&"u" no need to arrow anywhere, since you're in the message
rule wizard.
3. you will now see a screen; Create Rule When I get e mail with all of
the selected conditions From email clients with screen
readers@... <mailto:readers@...> <mailto:email
clients with screen readers%40yahoogroups.com by default this box is
unchecked you can check this box.
When I get e mail with all of the selected conditions Subject contains
[email clients with screen readers] Outlook 2007, this box is unchecked
by default I would leave this box as it is.
When I get e mail with all of the selected conditions Sent to email
clients with screen readers@...
<mailto:readers@...> <mailto:email clients with screen
readers%40yahoogroups.com this box is unchecked by default you can check
this box. Do the following Display in the New Item Alert window by
default this box is unchecked, you can leave as is. Do the following:Play
a selected sound: this box is unchecked by default, you can check this
box,
Browse... Here you could browse for a specific sound; Move the item to
folder:this box is unchecked by default, however you need to check this
box, Folder...press enter here, Now, you can arrow to the particular
folder, Or, you can letter navigate, Then tab okay, press enter. OK
Cancel Advanced Options... now you need to tab and enter on, Advanced
options...
4. You will see the following screen;
Rules Wizard Which condition's do you want to check? Step 1: Select
condition's checked on this computer only checked from email clients with
screen readers@... <mailto:readers@...>
Etc. (lots of options to arrow down through)
This screen is fine, Just tab next and press enter.
5. now you will see the following screen; Rules Wizard What do you want
to do with the message? Step 1: Select action's checked stop processing
more rules
checked play a sound
checked move it to the email clients with screen readers folder not
checked move a copy to the email clients with screen readers folder not
checked assign it to the category category not checked delete it not
checked permanently delete it forward it to people or public group not
checked not checked forward it to people or public group as an attachment
not checked reply using a specific template not checked flag message for
follow up at this time not checked clear the Message Flag not checked
clear message's categories not checked mark it as importance not checked
print it not checked start application not checked mark it as read not
checked run a script Step 2: Edit the rule description (click an
underlined value) Apply this rule after the message arrives from email
clients with screen readers@...
<mailto:readers@...> <mailto:email clients with screen
readers%40yahoogroups.com and sent to email clients with screen
readers@... <mailto:email clients with screen
readers%40yahoogroups.com and on this computer only play Windows
Notify.wav and move it to the email clients with screen readers folder
and stop processing more rules Cancel < Back Next Finish Again this
screen is okay, just tab next and press enter.
6. the next screen you wil see is; Rules Wizard Are there any exceptions?
Step 1: Select exception's (if necessary) not checked except if from
people or public group not checked except if the subject contains
specific words not checked except through the specified account not
checked except if sent only to me not checked except where my name is in
the To box not checked except if it is marked as importance not checked
except if it is marked as sensitivity except if it is flagged for action
not checked not checked except where my name is in the Cc box not checked
except if my name is in the To or Cc box not checked except where my name
is not in the To box not checked except if sent to people or public group
not checked except if the body contains specific words not checked except
if the subject or body contains specific words not checked except if the
message header contains specific words not checked except with specific
words in the recipient's address not checked except with specific words
in the sender's address not checked except if assigned to category
category Step 2: Edit the rule description (click an underlined value)
Apply this rule after the message arrives from email clients with screen
readers@... <mailto:readers@...> <mailto:email
clients with screen readers%40yahoogroups.com and sent to email clients
with screen readers@... <mailto:email clients with screen
readers%40yahoogroups.com and on this computer only play Windows
Notify.wav and move it to the email clients with screen readers folder
and stop processing more rules Cancel < Back Next Finish Again, you can
go to the next button and press enter.
7. now you're presented with the final screen;
Rules Wizard Finish rule setup. Step 1: Specify a name for this rule
email clients with screen readers@...
<mailto:readers@...> <mailto:email clients with screen
readers%40yahoogroups.com Step 2: Setup rule options Run this rule now on
messages already in "email clients with screen readers..." You need to
check this box Turn on this rule this box should be checked, Create this
rule on all accounts Step 3: Review rule description (click an underlined
value to edit) Apply this rule after the message arrives from email
clients with screen readers@... <mailto:email clients with
screen readers%40yahoogroups.com and sent to email clients with screen
readers@... <mailto:email clients with screen
readers%40yahoogroups.com and on this computer only play Windows
Notify.wav and move it to the email clients with screen readers folder
and stop processing more rules Cancel < Back Next Finish Now,
tab to finish and press enter.
The rule and conditions will be applied. The messages will be moved from
the inbox to the folder, where the message/rule/folder/filter has been
created.
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Bug with jaws 17 and saying blank when reading emails
Maheen <maheen.wick31@...>
Hi guys,
I am licensed for jaws 17 but had to down grade
back to 16 due to an issue. When I read an email message with outlook express,
jaws says blank and I keep having to alt f 4 out of it. Have anyone else had
this problem? I use windows 10 pro 64 bit.
Maheen
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Re: JAWS blind accessible DVR
Would this work for direct as well as u-verse customers? I’m a u-verse customer and I’d like to know whether this would work for u-verse since I think the direct tv has become part of at&t family of companies? Thank you for any information that you might have concerning this.
From: john.falter [mailto:john.falter@...]
Sent: Monday, November 30, 2015 11:19 PM
To: jfw@groups.io
Subject: Re: JAWS blind accessible DVR Hi Brad:
I thought that the Direct DVR was programmable from your PC.
On 11/30/2015 10:00 PM, John Martyn wrote: Anyone know of a DVR that can be controlled through my system using JAWS? Is there anything close that can be scripted as well? I would provide these scripts for free with some guidance. Am running direct TV, but can buy a different DVR. The whole goal of this is to start bringing more interactive content to users.
Thanks,
John
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Re: scripting suggestions now open for creating Netflix Blind
John,
Netflix should pay you a bunch of money for your efforts, or at least pay you a royalty each time your scripts are downloaded from the Netflix web site, but I suppose I am getting ahead of things now! Thanks so much for your willingness and desire to help remedy the current Netflix situation.
Tim Ford
toggle quoted messageShow quoted text
-----Original Message-----
From: John Martyn
Sent: Monday, November 30, 2015 11:31 PM
To: jfw@groups.io
Subject: scripting suggestions now open for creating Netflix Blind
if you haven't been following the threads so far, now you can make
suggestions as to what you'd like to see. This is a groups effort as to
what you'd like to do. I am eager to take on even the most complex of
suggestions. It is amazing as to what can be done at this point. One
thing I have not checked out is if netflix is in multiple languages.
Netflix blind is best for multi-lingual solutions from the get go and
can be translated by anyone as all my scripts do this now. To make
things clear, I see the background objects and can decipher them in
lists, result viewer, and more. Just knowing what you want is what I am
here for. I tried hard in the past and failed miserably, but now I have
the power of the code on my side now. JAWS 17 is easier to install the
scripts, but jaws 15 and up can participate with a little installing
process. This script is a power house so far and will continue to get
better in time for christmas. I am waiting on other projects to work
through, but in my spare time I will read all your suggestions and make
room for it all. Already in process is full control over the player
built into netflix. This is where I failed before, but after a few hours
of playing around, I soon found it to be completely accessible. Once
this is tackled, I will jump to the other helpful scripts that will take
over netflix. You can activate things without even being near the object
such as a play button or in another results or list dialog. It just
dpends on what your imagination can take you. So speak up, now is the time.
Thanks for all your support,
John Martyn
DoItBlind.com
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scripting suggestions now open for creating Netflix Blind
John Martyn <johnrobertmartyn@...>
if you haven't been following the threads so far, now you can make suggestions as to what you'd like to see. This is a groups effort as to what you'd like to do. I am eager to take on even the most complex of suggestions. It is amazing as to what can be done at this point. One thing I have not checked out is if netflix is in multiple languages. Netflix blind is best for multi-lingual solutions from the get go and can be translated by anyone as all my scripts do this now. To make things clear, I see the background objects and can decipher them in lists, result viewer, and more. Just knowing what you want is what I am here for. I tried hard in the past and failed miserably, but now I have the power of the code on my side now. JAWS 17 is easier to install the scripts, but jaws 15 and up can participate with a little installing process. This script is a power house so far and will continue to get better in time for christmas. I am waiting on other projects to work through, but in my spare time I will read all your suggestions and make room for it all. Already in process is full control over the player built into netflix. This is where I failed before, but after a few hours of playing around, I soon found it to be completely accessible. Once this is tackled, I will jump to the other helpful scripts that will take over netflix. You can activate things without even being near the object such as a play button or in another results or list dialog. It just dpends on what your imagination can take you. So speak up, now is the time.
Thanks for all your support,
John Martyn
DoItBlind.com
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Re: NetflixScripting from DoItBlind
John Martyn <johnrobertmartyn@...>
Yes, I have the drop down already in programming. Locking down the volume will take sighted assistance. But I got full screen working in case you are entertaining.
There are other controls to this thing such as the play pause button that I need sighted assistance for too. It is coming along nicely.
One thing I am experimenting with is the ability to view all the playable movies in a single list such as the virtual viewer or probably the results viewer more liekly since it supports more than links. There is a ton of stuff you can do with this thing. Few years back and some programming knowledge learned, it wasn't possible. Now it is within our reach finally. The language selector is a group box that is readily viewable and also subtitles can be controlled too.
John
toggle quoted messageShow quoted text
On 11/30/2015 10:25 PM, Nicole Massey wrote: This is probably something you've already dealt with, but you'll be able to change audio feeds too, right?
-----Original Message-----
From: John Martyn [mailto:johnrobertmartyn@...]
Sent: Monday, November 30, 2015 11:53 PM
To: jfw@groups.io
Subject: Re: NetflixScripting from DoItBlind
so far it is going well. naturally I went for the video interface and
controlling it. I can rewind and fast forward with a spoken time code.
Next comes the volume. Other special features will help you navigate
the site and allow you to move seamlessly through the site. Things like
what is viewable right now and the seasons lined up in an easy format.
The code is all UIA which means 15 and up, however to take advantage of
all the perks I have designed this with jaws 17 in mind, though it is
possible to rename things for IE using jaws 15 and up. Nice being able
to move about the movie seamlessly. Couldn't do that before.
JohnOK,
On 11/30/2015 8:53 PM, Loreal via Groups.io wrote:
That would be incredible if you could script for Netflix! I would
certainly be willing to try it out and see just how well it works.
Thank you for all of your hard work and all of your continuing efforts!
Happy Connecting. Sent from my Sprint Samsung Galaxy S® 5
-------- Original message --------
From: John Martyn <johnrobertmartyn@...>
<mailto:johnrobertmartyn@...>
Date: 11/30/2015 8:29 PM (GMT-05:00)
To: jfw@groups.io
Subject: NetflixScripting from DoItBlind
JAWS 17 has enhanced the ability to script websites, it becomes
clear that what I tried years ago is now possible with the Web
programming and UIA scripting. I plan to script netflix in the coming
month.
Cheers,
John Martyn
DoItBlind.comAs
On 11/30/2015 5:13 PM, Lisa-Maree wrote:
Hi all,
About Netflix and accessing the next season of TV shows.
If you, by using the normal left and right arrows on the
keyboard, sit on the letter S of where it states the line Season plus
its number, press enter, then arrow down, you will get to the episodes
of that season. There are work arounds, but if the screen reader
doesn’t say the obvious, they can’t be found. I have windows 10, jaws
17, and I tried this with IE11.
I can see the screen to a degree, and how the screen is
laid out to how jaws often reads it, does not always match.
Lisa-Maree
From: Joshua Hori [mailto:jhori@...]
Sent: Tuesday, December 1, 2015 6:03 AM
To: jfw@groups.io
Subject: Re: Netflix not accessible to blind people using a
laptop and screen reading software.
Using Windows 7, JAWS 16 and Firefox. Full disclosure: I’m
a sited user with screenreader experience. (I prefer Firefox since I
get the best experience with a screenreader)
It seems that Netflix isn’t providing “focus" on content
once selected. For instance, I can navigate the site using a
screenreader by headers and/or links, (I bring up the links list and
look for “Audio Descriptions” and press enter, then I bring up the
links list again and navigate the list of movies that are now
available) but once I find a movie I would like to watch, I press
enter, but can’t access the new menu that drops down to play the
content, it just keeps navigating to the next movie. The work around is
to immediately bring up the headers, navigate to the header that’s
listed and press enter, which then allows me to access the content
within the dropdown (press tab once to access the play link).
TV shows are difficult to navigate as they all state “Play
link” (instead of “play episode 8”) and do not announce the episode
without using the arrow keys (press down a couple of times to hear more
about the episode). For TV seasons there is a dropdown button to change
seasons using the mouse, but I can’t locate the button with a
screenreader without using the virtual cursor, and I can’t access the
dropdown menu with a keyboard at all. You can access other episodes
using the “see previous titles Button” and “see more titles Button”
(bring up the form fields list to easily find these), but this is only
for the season displayed.
I hope this helps some.
Best,
Joshua
From: Daniel McBride [mailto:dlmlaw@...]
Sent: Monday, November 30, 2015 9:37 AM
To: jfw@groups.io
Subject: Re: Netflix not accessible to blind people using a
laptop and screen reading software.
Hello Tim:
Can you please clarify the accessibility issue we need
address with Netflix? On my Toshiba laptop, using Windows 8 and JAWS
14, I can get onto Netflix, manage to utilize the Search field, find
the movie, documentary or television program I desire and get it to
play. This is without Audio Description. And I am not able to select a
specific season and episode of a television program, such as Star Trek
Next Generation. I am simply stuck with playing whichever season and
episode is next up in my account.
I am going to email Netflix as requested in your email
here. I just want to be clear about what our hurdles are as blind
persons using Netflix. I will also add that I am a Rhapsody Music
subscriber and the problems with Rhapsody are worse than Netflix, if
anyone is interested.
Thanks for your efforts.
Dan McBride
Fort Worth, Texas
From: Tim Ford [mailto:ttford@...]
Sent: Monday, November 30, 2015 11:05 AM
To: jfw@groups.io
Subject: Netflix not accessible to blind people using a
laptop and screen reading software.
Hi All,
For those out there who want to use Netflix, here is an
email I received last evening that contains instructions on how to
contact the right people. As mentioned in the note, Netflix is still
not very interested in fixing things, and your continued emails to
Netflix are encouraged to keep some pressure on them.
Tim Ford
From: Accessible Netflix Project team
<mailto:netflixacessproject@...>
Sent: Sunday, November 29, 2015 9:46 PM
To: Tim Ford <mailto:ttford@...>
Subject: Re: Netflix not accessible to blind people using a
laptop and screen reading software.
This is kate! I am so sorry that your email has not been
replied to yet but we get a ton, and I mean, a ton of email. Robert
Kingett is the CEO and we are still trying to make them see what you
highlighted as well as others. To be quite frank, they would rather not
even bother with us, but we keep emailing and calling and bugging them,
professionally, I may add. In our experience, we never hear a sincere,
sorry! Let's work on these layout designs for JAWS OR NVDA users and I
doubt we will unless we keep pushing them like we have been doing.
Would you like to email Robert Kingett, He can give you more contacts
than I can. I am just the email manager. :) Below is a message we just
got that may help.
Hi,
Hope you're well and thanks for your e-mail.
Going forward, can I suggest you contact Marlee Tart in the
global PR team please (her e-mail address is: mtart@...).
From your recent queries it's clear that your questions are
at global scale as opposed to regional/local, and this e-mail address
reaches the Australian and New Zealand PR agency team (and we don't
actually have visibility into a lot of the areas you're interested in).
I've dropped Marlee a line to let her know you'll be in
touch.
Best,
L.
On 6/24/2015 5:32 PM, Tim Ford wrote:
To Whom It May Concern,
Below I have pasted in an email I sent Monday to what
is supposedly the engineering group for Netflix; a Netflix telephone
representative gave me the address. Today someone told me about your
group, and I applaude you for your efforts that certainly seem to be
the motivating factor for Netflix to start providing AD. Please let me
know if you have any suggestions on any of the issues covered in my
post below.
Sincerely,
Tim Ford
From: Tim Ford <mailto:ttford@...>
Sent: Monday, June 22, 2015 5:57 PM
To: <mailto:technicalresearch@...>
technicalresearch@...
Cc: <mailto:janemarie.rose@...>
janemarie.rose@...
Subject: Netflix not accessible to blind people using
a laptop and screen reading software.
Dear Netflix,
I am blind, and use a Windows 7 laptop. Up until a
week or so ago, your web site was extremely hard to navigate, but at
least I could start a video. Now, after your web page design changes
implemented a few days ago, I cannot even start a video.
I am using the latest update of JAWS version 16; JAWS
is the world’s most widely used screen reading software for the blind.
I tried accessing your service with IE, Firefox, and Chrome, but could
not get a video to start. With IE, I cannot even activate my profile.
I am a fairly experienced Internet user, and if there
is a way to navigate your site with a screen reader, I have not figured
it out. I am using the recommended common settings for JAWS, and I
have no problems with some other video streaming services.
Back a few weeks ago, Netflix announced the addition
of audio description. That is a great move, and I applaud you for
that. However, in a very ironic twist, it is not possible for a blind
person to select the audio described version, even though one is on the
part of your site that contains only audio described programs. Why add
that extra step? If one is on the audio description page, the user
obviously wants the audio described version, so why not make that the
default?
In general, there seems to be a huge gap between your
marketing department and the technology group. Netflix marketing is
advertising this new and wonderful audio description service, but a
blind person simply cannot navigate the site, especially after the
rollout of your new web page design.
In closing, I am using a Windows laptop, and I do not
have a smart phone. The issues I am asking you to please fix are just
for us old-fashioned blind folks using a Windows computer.
I know from experience that screen reader
accessibility is a very narrow specialty and skill set, so if you do
not have such an expert on staff, you could either hire one or contract
with one of the accessibility consultant experts that will help you
become and stay accessible.
I am happy to volunteer by helping you test any
changes; I have done that in the past for a number of web service
companies. Please advise, and much thanks.
Sincerely,
Tim Ford
Phone: 916-538-6415
|
|
|
Re: NetflixScripting from DoItBlind
Nicole Massey <nyyki@...>
This is probably something you've already dealt with, but you'll be able to change audio feeds too, right?
toggle quoted messageShow quoted text
-----Original Message-----
From: John Martyn [mailto:johnrobertmartyn@...]
Sent: Monday, November 30, 2015 11:53 PM
To: jfw@groups.io
Subject: Re: NetflixScripting from DoItBlind
so far it is going well. naturally I went for the video interface and
controlling it. I can rewind and fast forward with a spoken time code.
Next comes the volume. Other special features will help you navigate
the site and allow you to move seamlessly through the site. Things like
what is viewable right now and the seasons lined up in an easy format.
The code is all UIA which means 15 and up, however to take advantage of
all the perks I have designed this with jaws 17 in mind, though it is
possible to rename things for IE using jaws 15 and up. Nice being able
to move about the movie seamlessly. Couldn't do that before.
JohnOK,
On 11/30/2015 8:53 PM, Loreal via Groups.io wrote:
That would be incredible if you could script for Netflix! I would
certainly be willing to try it out and see just how well it works.
Thank you for all of your hard work and all of your continuing efforts!
Happy Connecting. Sent from my Sprint Samsung Galaxy S® 5
-------- Original message --------
From: John Martyn <johnrobertmartyn@...>
<mailto:johnrobertmartyn@...>
Date: 11/30/2015 8:29 PM (GMT-05:00)
To: jfw@groups.io
Subject: NetflixScripting from DoItBlind
JAWS 17 has enhanced the ability to script websites, it becomes
clear that what I tried years ago is now possible with the Web
programming and UIA scripting. I plan to script netflix in the coming
month.
Cheers,
John Martyn
DoItBlind.comAs
On 11/30/2015 5:13 PM, Lisa-Maree wrote:
Hi all,
About Netflix and accessing the next season of TV shows.
If you, by using the normal left and right arrows on the
keyboard, sit on the letter S of where it states the line Season plus
its number, press enter, then arrow down, you will get to the episodes
of that season. There are work arounds, but if the screen reader
doesn’t say the obvious, they can’t be found. I have windows 10, jaws
17, and I tried this with IE11.
I can see the screen to a degree, and how the screen is
laid out to how jaws often reads it, does not always match.
Lisa-Maree
From: Joshua Hori [mailto:jhori@...]
Sent: Tuesday, December 1, 2015 6:03 AM
To: jfw@groups.io
Subject: Re: Netflix not accessible to blind people using a
laptop and screen reading software.
Using Windows 7, JAWS 16 and Firefox. Full disclosure: I’m
a sited user with screenreader experience. (I prefer Firefox since I
get the best experience with a screenreader)
It seems that Netflix isn’t providing “focus" on content
once selected. For instance, I can navigate the site using a
screenreader by headers and/or links, (I bring up the links list and
look for “Audio Descriptions” and press enter, then I bring up the
links list again and navigate the list of movies that are now
available) but once I find a movie I would like to watch, I press
enter, but can’t access the new menu that drops down to play the
content, it just keeps navigating to the next movie. The work around is
to immediately bring up the headers, navigate to the header that’s
listed and press enter, which then allows me to access the content
within the dropdown (press tab once to access the play link).
TV shows are difficult to navigate as they all state “Play
link” (instead of “play episode 8”) and do not announce the episode
without using the arrow keys (press down a couple of times to hear more
about the episode). For TV seasons there is a dropdown button to change
seasons using the mouse, but I can’t locate the button with a
screenreader without using the virtual cursor, and I can’t access the
dropdown menu with a keyboard at all. You can access other episodes
using the “see previous titles Button” and “see more titles Button”
(bring up the form fields list to easily find these), but this is only
for the season displayed.
I hope this helps some.
Best,
Joshua
From: Daniel McBride [mailto:dlmlaw@...]
Sent: Monday, November 30, 2015 9:37 AM
To: jfw@groups.io
Subject: Re: Netflix not accessible to blind people using a
laptop and screen reading software.
Hello Tim:
Can you please clarify the accessibility issue we need
address with Netflix? On my Toshiba laptop, using Windows 8 and JAWS
14, I can get onto Netflix, manage to utilize the Search field, find
the movie, documentary or television program I desire and get it to
play. This is without Audio Description. And I am not able to select a
specific season and episode of a television program, such as Star Trek
Next Generation. I am simply stuck with playing whichever season and
episode is next up in my account.
I am going to email Netflix as requested in your email
here. I just want to be clear about what our hurdles are as blind
persons using Netflix. I will also add that I am a Rhapsody Music
subscriber and the problems with Rhapsody are worse than Netflix, if
anyone is interested.
Thanks for your efforts.
Dan McBride
Fort Worth, Texas
From: Tim Ford [mailto:ttford@...]
Sent: Monday, November 30, 2015 11:05 AM
To: jfw@groups.io
Subject: Netflix not accessible to blind people using a
laptop and screen reading software.
Hi All,
For those out there who want to use Netflix, here is an
email I received last evening that contains instructions on how to
contact the right people. As mentioned in the note, Netflix is still
not very interested in fixing things, and your continued emails to
Netflix are encouraged to keep some pressure on them.
Tim Ford
From: Accessible Netflix Project team
<mailto:netflixacessproject@...>
Sent: Sunday, November 29, 2015 9:46 PM
To: Tim Ford <mailto:ttford@...>
Subject: Re: Netflix not accessible to blind people using a
laptop and screen reading software.
This is kate! I am so sorry that your email has not been
replied to yet but we get a ton, and I mean, a ton of email. Robert
Kingett is the CEO and we are still trying to make them see what you
highlighted as well as others. To be quite frank, they would rather not
even bother with us, but we keep emailing and calling and bugging them,
professionally, I may add. In our experience, we never hear a sincere,
sorry! Let's work on these layout designs for JAWS OR NVDA users and I
doubt we will unless we keep pushing them like we have been doing.
Would you like to email Robert Kingett, He can give you more contacts
than I can. I am just the email manager. :) Below is a message we just
got that may help.
Hi,
Hope you're well and thanks for your e-mail.
Going forward, can I suggest you contact Marlee Tart in the
global PR team please (her e-mail address is: mtart@...).
From your recent queries it's clear that your questions are
at global scale as opposed to regional/local, and this e-mail address
reaches the Australian and New Zealand PR agency team (and we don't
actually have visibility into a lot of the areas you're interested in).
I've dropped Marlee a line to let her know you'll be in
touch.
Best,
L.
On 6/24/2015 5:32 PM, Tim Ford wrote:
To Whom It May Concern,
Below I have pasted in an email I sent Monday to what
is supposedly the engineering group for Netflix; a Netflix telephone
representative gave me the address. Today someone told me about your
group, and I applaude you for your efforts that certainly seem to be
the motivating factor for Netflix to start providing AD. Please let me
know if you have any suggestions on any of the issues covered in my
post below.
Sincerely,
Tim Ford
From: Tim Ford <mailto:ttford@...>
Sent: Monday, June 22, 2015 5:57 PM
To: <mailto:technicalresearch@...>
technicalresearch@...
Cc: <mailto:janemarie.rose@...>
janemarie.rose@...
Subject: Netflix not accessible to blind people using
a laptop and screen reading software.
Dear Netflix,
I am blind, and use a Windows 7 laptop. Up until a
week or so ago, your web site was extremely hard to navigate, but at
least I could start a video. Now, after your web page design changes
implemented a few days ago, I cannot even start a video.
I am using the latest update of JAWS version 16; JAWS
is the world’s most widely used screen reading software for the blind.
I tried accessing your service with IE, Firefox, and Chrome, but could
not get a video to start. With IE, I cannot even activate my profile.
I am a fairly experienced Internet user, and if there
is a way to navigate your site with a screen reader, I have not figured
it out. I am using the recommended common settings for JAWS, and I
have no problems with some other video streaming services.
Back a few weeks ago, Netflix announced the addition
of audio description. That is a great move, and I applaud you for
that. However, in a very ironic twist, it is not possible for a blind
person to select the audio described version, even though one is on the
part of your site that contains only audio described programs. Why add
that extra step? If one is on the audio description page, the user
obviously wants the audio described version, so why not make that the
default?
In general, there seems to be a huge gap between your
marketing department and the technology group. Netflix marketing is
advertising this new and wonderful audio description service, but a
blind person simply cannot navigate the site, especially after the
rollout of your new web page design.
In closing, I am using a Windows laptop, and I do not
have a smart phone. The issues I am asking you to please fix are just
for us old-fashioned blind folks using a Windows computer.
I know from experience that screen reader
accessibility is a very narrow specialty and skill set, so if you do
not have such an expert on staff, you could either hire one or contract
with one of the accessibility consultant experts that will help you
become and stay accessible.
I am happy to volunteer by helping you test any
changes; I have done that in the past for a number of web service
companies. Please advise, and much thanks.
Sincerely,
Tim Ford
Phone: 916-538-6415
|
|
|
|
|
|
Re: Admin: jfw@lists.the-jdh.com now points to this list.
The
new address is at the bottom of every message that gets sent to the list, along
with several others. It'll be at the bottom of this
one.
James,
List Admin
toggle quoted messageShow quoted text
What is the correct address to send to so I don't keep sending this
way and wipe out old email address? Thanks, John
On 11/30/2015 7:53 PM, James Homuth wrote:
I'm still seeing people sending mail to the old list addresses. That's to
be expected, given how high trafick this list is it's possible some of you
haven't seen we've made the change yet. So, while we wait for things to catch
up, I've gone ahead and cheated. As of a couple minutes ago, all the old
@lists.the-jdh.com addresses officially point to an equivalent address at
groups.io. This should hopefully help to cut down on some of the confusion
that's bound to stick around for a while yet as we all get used to the system.
So, don't worry if you accidentally send a post to jfw@... instead of where it's
supposed to go. Now, I've redirected it for you.
James,
List Admin
|
|
|
Re: Admin: jfw@lists.the-jdh.com now points to this list.
John Martyn <johnrobertmartyn@...>
What is the correct address to send to so I don't keep sending this
way and wipe out old email address?
Thanks,
John
toggle quoted messageShow quoted text
On 11/30/2015 7:53 PM, James Homuth
wrote:
I'm still seeing people sending mail to the old list addresses.
That's to be expected, given how high trafick this list is it's
possible some of you haven't seen we've made the change yet. So,
while we wait for things to catch up, I've gone ahead and
cheated. As of a couple minutes ago, all the old
@lists.the-jdh.com addresses officially point to an equivalent
address at groups.io. This should hopefully help to cut down on
some of the confusion that's bound to stick around for a while
yet as we all get used to the system. So, don't worry if you
accidentally send a post to jfw@...
instead of where it's supposed to go. Now, I've redirected it
for you.
James,
List Admin
|
|
|
Re: NetflixScripting from DoItBlind
John Martyn <johnrobertmartyn@...>
I am designing it to work with firefox and IE if I can, but right
now IE is the testing bed now. Shouldn't be toohard for firefox I
don't think.
John
toggle quoted messageShow quoted text
On 11/30/2015 7:06 PM, Gary King wrote:
John,
Are the Web scripts browser
specific, or do they work with any of the 3 browsers supported
by JFW? I may have a reason to install JFW 17 when you get
those scripts done.
----- Original Message -----
Sent: Monday, November 30,
2015 7:29 PM
Subject: NetflixScripting
from DoItBlind
JAWS 17 has enhanced the ability to script websites, it becomes
clear that what I tried years ago is now possible with the Web
programming and UIA scripting. I plan to script netflix in the
coming month.
Cheers,
John Martyn
DoItBlind.comAs
On 11/30/2015 5:13 PM, Lisa-Maree
wrote:
Hi all,
About Netflix and accessing the next season of
TV shows.
If you, by using the normal left and right
arrows on the keyboard, sit on the letter S of where it
states the line Season plus its number, press enter,
then arrow down, you will get to the episodes of that
season. There are work arounds, but if the screen
reader doesn’t say the obvious, they can’t be found. I
have windows 10, jaws 17, and I tried this with IE11.
I can see the screen to a degree, and how the
screen is laid out to how jaws often reads it, does not
always match.
Lisa-Maree
From:
Joshua Hori [mailto:jhori@...]
Sent: Tuesday, December 1, 2015 6:03 AM
To: jfw@groups.io
Subject: Re: Netflix not accessible to blind
people using a laptop and screen reading software.
Using Windows 7, JAWS 16 and Firefox. Full
disclosure: I’m a sited user with screenreader
experience. (I prefer Firefox since I get the best
experience with a screenreader)
It seems that Netflix isn’t providing “focus"
on content once selected. For instance, I can navigate
the site using a screenreader by headers and/or links,
(I bring up the links list and look for “Audio
Descriptions” and press enter, then I bring up the links
list again and navigate the list of movies that are now
available) but once I find a movie I would like to
watch, I press enter, but can’t access the new menu that
drops down to play the content, it just keeps navigating
to the next movie. The work around is to immediately
bring up the headers, navigate to the header that’s
listed and press enter, which then allows me to access
the content within the dropdown (press tab once to
access the play link).
TV shows are difficult to navigate as they all
state “Play link” (instead of “play episode 8”) and do
not announce the episode without using the arrow keys
(press down a couple of times to hear more about the
episode). For TV seasons there is a dropdown button to
change seasons using the mouse, but I can’t locate the
button with a screenreader without using the virtual
cursor, and I can’t access the dropdown menu with a
keyboard at all. You can access other episodes using the
“see previous titles Button” and “see more titles
Button” (bring up the form fields list to easily find
these), but this is only for the season displayed.
I hope this helps some.
Best,
Joshua
From:
Daniel McBride [mailto:dlmlaw@...]
Sent: Monday, November 30, 2015 9:37 AM
To: jfw@groups.io
Subject: Re: Netflix not accessible to blind
people using a laptop and screen reading software.
Hello Tim:
Can you please clarify the accessibility issue
we need address with Netflix? On my Toshiba laptop,
using Windows 8 and JAWS 14, I can get onto Netflix,
manage to utilize the Search field, find the movie,
documentary or television program I desire and get it to
play. This is without Audio Description. And I am not
able to select a specific season and episode of a
television program, such as Star Trek Next Generation. I
am simply stuck with playing whichever season and
episode is next up in my account.
I am going to email Netflix as requested in
your email here. I just want to be clear about what our
hurdles are as blind persons using Netflix. I will also
add that I am a Rhapsody Music subscriber and the
problems with Rhapsody are worse than Netflix, if anyone
is interested.
Thanks for your efforts.
Dan McBride
Fort Worth, Texas
From:
Tim Ford [mailto:ttford@...]
Sent: Monday, November 30, 2015 11:05 AM
To: jfw@groups.io
Subject: Netflix not accessible to blind
people using a laptop and screen reading software.
For those out
there who want to use Netflix, here is an email I
received last evening that contains instructions
on how to contact the right people. As mentioned
in the note, Netflix is still not very interested
in fixing things, and your continued emails to
Netflix are encouraged to keep some pressure on
them.
Sent: Sunday,
November 29, 2015 9:46 PM
Subject: Re: Netflix
not accessible to blind people using a
laptop and screen reading software.
This is kate! I am
so sorry that your email has not been replied to
yet but we get a ton, and I mean, a ton of email.
Robert Kingett is the CEO and we are still trying
to make them see what you highlighted as well as
others. To be quite frank, they would rather not
even bother with us, but we keep emailing and
calling and bugging them, professionally, I may
add. In our experience, we never hear a sincere,
sorry! Let's work on these layout designs for JAWS
OR NVDA users and I doubt we will unless we keep
pushing them like we have been doing. Would you
like to email Robert Kingett, He can give you more
contacts than I can. I am just the email manager.
:) Below is a message we just got that may help.
Hi,
Hope you're well and thanks for your e-mail.
Going forward, can I suggest you contact Marlee Tart in the global PR team please (her e-mail address is: mtart@...).
From your recent queries it's clear that your questions are at global scale as opposed to regional/local, and this e-mail address reaches the Australian and New Zealand PR agency team (and we don't actually have visibility into a lot of the areas you're interested in).
I've dropped Marlee a line to let her know you'll be in touch.
Best,
L.
On 6/24/2015
5:32 PM, Tim Ford wrote:
Below I
have pasted in an email I sent Monday to
what is supposedly the engineering group
for Netflix; a Netflix telephone
representative gave me the address.
Today someone told me about your group,
and I applaude you for your efforts that
certainly seem to be the motivating
factor for Netflix to start providing
AD. Please let me know if you have any
suggestions on any of the issues covered
in my post below.
Sent:
Monday, June 22, 2015 5:57 PM
Subject:
Netflix not accessible to
blind people using a laptop
and screen reading software.
Dear
Netflix,
I am
blind, and use a Windows 7
laptop. Up until a week or so
ago, your web site was extremely
hard to navigate, but at least I
could start a video. Now, after
your web page design changes
implemented a few days ago, I
cannot even start a video.
I am
using the latest update of JAWS
version 16; JAWS is the world’s
most widely used screen reading
software for the blind. I tried
accessing your service with IE,
Firefox, and Chrome, but could not
get a video to start. With IE, I
cannot even activate my profile.
I am
a fairly experienced Internet
user, and if there is a way to
navigate your site with a screen
reader, I have not figured it
out. I am using the recommended
common settings for JAWS, and I
have no problems with some other
video streaming services.
Back
a few weeks ago, Netflix announced
the addition of audio
description. That is a great
move, and I applaud you for that.
However, in a very ironic twist,
it is not possible for a blind
person to select the audio
described version, even though one
is on the part of your site that
contains only audio described
programs. Why add that extra
step? If one is on the audio
description page, the user
obviously wants the audio
described version, so why not make
that the default?
In
general, there seems to be a huge
gap between your marketing
department and the technology
group. Netflix marketing is
advertising this new and wonderful
audio description service, but a
blind person simply cannot
navigate the site, especially
after the rollout of your new web
page design.
In
closing, I am using a Windows
laptop, and I do not have a smart
phone. The issues I am asking you
to please fix are just for us
old-fashioned blind folks using a
Windows computer.
I
know from experience that screen
reader accessibility is a very
narrow specialty and skill set, so
if you do not have such an expert
on staff, you could either hire
one or contract with one of the
accessibility consultant experts
that will help you become and stay
accessible.
I am
happy to volunteer by helping you
test any changes; I have done that
in the past for a number of web
service companies. Please advise,
and much thanks.
Sincerely,
Tim
Ford
Phone:
916-538-6415
|
|
|
Re: NetflixScripting from DoItBlind
John Martyn <johnrobertmartyn@...>
so far it is going well. naturally I went for the video interface
and controlling it. I can rewind and fast forward with a spoken time
code. Next comes the volume. Other special features will help you
navigate the site and allow you to move seamlessly through the site.
Things like what is viewable right now and the seasons lined up in
an easy format. The code is all UIA which means 15 and up, however
to take advantage of all the perks I have designed this with jaws 17
in mind, though it is possible to rename things for IE using jaws 15
and up. Nice being able to move about the movie seamlessly. Couldn't
do that before.
JohnOK,
toggle quoted messageShow quoted text
On 11/30/2015 8:53 PM, Loreal via
Groups.io wrote:
That would be incredible if you could script for Netflix! I
would certainly be willing to try it out and see just how well
it works. Thank you for all of your hard work and all of your
continuing efforts!
Happy Connecting. Sent
from my Sprint Samsung Galaxy S® 5
-------- Original message --------
From: John Martyn <johnrobertmartyn@...>
Date: 11/30/2015 8:29 PM (GMT-05:00)
To: jfw@groups.io
Subject: NetflixScripting from DoItBlind
JAWS 17 has enhanced the ability to script websites, it becomes
clear that what I tried years ago is now possible with the Web
programming and UIA scripting. I plan to script netflix in the
coming month.
Cheers,
John Martyn
DoItBlind.comAs
On 11/30/2015 5:13 PM, Lisa-Maree
wrote:
Hi
all,
About
Netflix and accessing the next season of TV shows.
If
you, by using the normal left and right arrows on the
keyboard, sit on the letter S of where it states the line
Season plus its number, press enter, then arrow down, you
will get to the episodes of that season. There are work
arounds, but if the screen reader doesn’t say the obvious,
they can’t be found. I have windows 10, jaws 17, and I
tried this with IE11.
I
can see the screen to a degree, and how the screen is laid
out to how jaws often reads it, does not always match.
Lisa-Maree
From:
Joshua Hori [mailto:jhori@...]
Sent: Tuesday, December 1, 2015 6:03 AM
To: jfw@groups.io
Subject: Re: Netflix not accessible to blind
people using a laptop and screen reading software.
Using
Windows 7, JAWS 16 and Firefox. Full disclosure: I’m a
sited user with screenreader experience. (I prefer Firefox
since I get the best experience with a screenreader)
It
seems that Netflix isn’t providing “focus" on content once
selected. For instance, I can navigate the site using a
screenreader by headers and/or links, (I bring up the
links list and look for “Audio Descriptions” and press
enter, then I bring up the links list again and navigate
the list of movies that are now available) but once I find
a movie I would like to watch, I press enter, but can’t
access the new menu that drops down to play the content,
it just keeps navigating to the next movie. The work
around is to immediately bring up the headers, navigate to
the header that’s listed and press enter, which then
allows me to access the content within the dropdown (press
tab once to access the play link).
TV
shows are difficult to navigate as they all state “Play
link” (instead of “play episode 8”) and do not announce
the episode without using the arrow keys (press down a
couple of times to hear more about the episode). For TV
seasons there is a dropdown button to change seasons using
the mouse, but I can’t locate the button with a
screenreader without using the virtual cursor, and I can’t
access the dropdown menu with a keyboard at all. You can
access other episodes using the “see previous titles
Button” and “see more titles Button” (bring up the form
fields list to easily find these), but this is only for
the season displayed.
I
hope this helps some.
Best,
Joshua
From:
Daniel McBride [mailto:dlmlaw@...]
Sent: Monday, November 30, 2015 9:37 AM
To: jfw@groups.io
Subject: Re: Netflix not accessible to blind
people using a laptop and screen reading software.
Hello
Tim:
Can
you please clarify the accessibility issue we need address
with Netflix? On my Toshiba laptop, using Windows 8 and
JAWS 14, I can get onto Netflix, manage to utilize the
Search field, find the movie, documentary or television
program I desire and get it to play. This is without Audio
Description. And I am not able to select a specific season
and episode of a television program, such as Star Trek
Next Generation. I am simply stuck with playing whichever
season and episode is next up in my account.
I
am going to email Netflix as requested in your email here.
I just want to be clear about what our hurdles are as
blind persons using Netflix. I will also add that I am a
Rhapsody Music subscriber and the problems with Rhapsody
are worse than Netflix, if anyone is interested.
Thanks
for your efforts.
Dan
McBride
Fort
Worth, Texas
From:
Tim Ford [mailto:ttford@...]
Sent: Monday, November 30, 2015 11:05 AM
To: jfw@groups.io
Subject: Netflix not accessible to blind people
using a laptop and screen reading software.
For
those out there who want to use Netflix, here is an
email I received last evening that contains
instructions on how to contact the right people. As
mentioned in the note, Netflix is still not very
interested in fixing things, and your continued
emails to Netflix are encouraged to keep some
pressure on them.
Sent:
Sunday, November 29, 2015 9:46 PM
Subject: Re:
Netflix not accessible to blind people using a
laptop and screen reading software.
This
is kate! I am so sorry that your email has not been
replied to yet but we get a ton, and I mean, a ton
of email. Robert Kingett is the CEO and we are still
trying to make them see what you highlighted as well
as others. To be quite frank, they would rather not
even bother with us, but we keep emailing and
calling and bugging them, professionally, I may add.
In our experience, we never hear a sincere, sorry!
Let's work on these layout designs for JAWS OR NVDA
users and I doubt we will unless we keep pushing
them like we have been doing. Would you like to
email Robert Kingett, He can give you more contacts
than I can. I am just the email manager. :) Below is
a message we just got that may help.
Hi,
Hope you're well and thanks for your e-mail.
Going forward, can I suggest you contact Marlee Tart in the global PR team please (her e-mail address is: mtart@...).
From your recent queries it's clear that your questions are at global scale as opposed to regional/local, and this e-mail address reaches the Australian and New Zealand PR agency team (and we don't actually have visibility into a lot of the areas you're interested in).
I've dropped Marlee a line to let her know you'll be in touch.
Best,
L.
On
6/24/2015 5:32 PM, Tim Ford wrote:
Below
I have pasted in an email I sent Monday to
what is supposedly the engineering group
for Netflix; a Netflix telephone
representative gave me the address. Today
someone told me about your group, and I
applaude you for your efforts that
certainly seem to be the motivating factor
for Netflix to start providing AD. Please
let me know if you have any suggestions on
any of the issues covered in my post
below.
Sent: Monday, June 22,
2015 5:57 PM
Subject: Netflix not
accessible to blind people using
a laptop and screen reading
software.
Dear
Netflix,
I
am blind, and use a Windows 7
laptop. Up until a week or so ago,
your web site was extremely hard to
navigate, but at least I could start
a video. Now, after your web page
design changes implemented a few
days ago, I cannot even start a
video.
I
am using the latest update of JAWS
version 16; JAWS is the world’s most
widely used screen reading software
for the blind. I tried accessing
your service with IE, Firefox, and
Chrome, but could not get a video to
start. With IE, I cannot even
activate my profile.
I
am a fairly experienced Internet
user, and if there is a way to
navigate your site with a screen
reader, I have not figured it out.
I am using the recommended common
settings for JAWS, and I have no
problems with some other video
streaming services.
Back
a few weeks ago, Netflix announced
the addition of audio description.
That is a great move, and I applaud
you for that. However, in a very
ironic twist, it is not possible for
a blind person to select the audio
described version, even though one
is on the part of your site that
contains only audio described
programs. Why add that extra step?
If one is on the audio description
page, the user obviously wants the
audio described version, so why not
make that the default?
In
general, there seems to be a huge
gap between your marketing
department and the technology
group. Netflix marketing is
advertising this new and wonderful
audio description service, but a
blind person simply cannot navigate
the site, especially after the
rollout of your new web page design.
In
closing, I am using a Windows
laptop, and I do not have a smart
phone. The issues I am asking you
to please fix are just for us
old-fashioned blind folks using a
Windows computer.
I
know from experience that screen
reader accessibility is a very
narrow specialty and skill set, so
if you do not have such an expert on
staff, you could either hire one or
contract with one of the
accessibility consultant experts
that will help you become and stay
accessible.
I
am happy to volunteer by helping you
test any changes; I have done that
in the past for a number of web
service companies. Please advise,
and much thanks.
Sincerely,
Tim
Ford
Phone:
916-538-6415
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