moderated Re: Firefox 102 workaround, almost.

Gene Warner

I know I started it, but I wasn't expecting any responses. Either way, if we want to discuss Freedom Scientific's tech support, we should start another thread rather than continue to derail this thread. It's even possible that this isn't appropriate for this discussion to be on this list, and for that I apologize to the list for my mistake.


On 7/1/2022 3:19 PM, JM Casey wrote:
Man..I've never called JAWS tech support, but from posts here and things I've heard from elsewhere, they do sound a little bit unhelpful and kind of counter-productive, parroting out the same routine lines instead of getting down to tryign to solve someone's problem, which for sure is going to be linked with some kind of application th ey are trying to use.
-----Original Message-----
From: <> On Behalf Of Bill White
Sent: July 1, 2022 02:45 PM
Subject: Re: Firefox 102 workaround, almost.
Not only that, when a problem arises, FS says that their agents can't help with programs we may use with JAWS. They can only help with JAWS. This defeats the purpose of calling FS when there is an interaction problem between JAWS and programs that run on top of JAWS.
Bill White
-----Original Message-----
From: [] On Behalf Of Gene Warner
Sent: Friday, July 1, 2022 11:20 AM
Subject: Re: Firefox 102 workaround, almost.
LOL! Me too! Freedom Scientific's tech support is always too ready to blame problems on somebody else.
On 7/1/2022 1:54 PM, Soronel Haetir wrote:
Given that Firefox has changed and jaws has not (I'm still using
2021), I suspect they would say "take it up with the Firefox devs".

On 7/1/22, Chris Hill <hillco@...> wrote:
I'm aware of something new going on with accessibility in Firefox,
and I figured with the holiday I might as well give it until early
next week before contacting FS. I'm tempted to go firefox beta hunting, though.


On 7/1/2022 12:18, Gene Warner wrote:
This may seem obvious but...

Has anyone contacted Freedom Scientific about this, and if so, what
was their response?


On 7/1/2022 1:00 PM, Soronel Haetir wrote:
This made no difference for me, even tried rebooting jaws just to
make sure that wasn't somehow necessary.

On 7/1/22, Chris Hill <hillco@...> wrote:
I was having a problem with Firefox 102 and the application key
not working, and I found one possible way around it.
If you turn on the use unified keyboard method in keyboard/general
in settings center, the application key will work, unfortunately
arrow keys don't work. I could live with it if I could set this
function to a hotkey, but I don't find it mentioned in the
keyboard manager.

Stumped still.


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