moderated Re: my bank's login section - JAWS can't read it but narrator can

Bill White

Hi, Curtis. There are plenty of apps and websites that don't play friendly with Narrator. When a program is created, there will always be trade off's, advantages and disadvantages to using that program versus other programs. Just because Narrator works well in this situation, that doesn't mean that Narrator is best at working with a multitude of programs and websites. FreedomScientific has to balance performance among so many programs and websites that occasionally, there will be situations in which a different strategy will need to be used to correct an accessibility problem with a program or website when using JAWS.


Bill White




From: [] On Behalf Of Curtis Chong
Sent: Tuesday, June 21, 2022 7:51 PM
Subject: Re: my bank's login section - JAWS can't read it but narrator can




That strategy actually works. However, I deplore the need to have to use it<smile>. One wonders if Narrator can behave better with this kind of site, why not JAWS<sigh>?




Curtis Chong


From: <> On Behalf Of Cornelius
Sent: Tuesday, June 21, 2022 7:57 PM
Subject: Re: my bank's login section - JAWS can't read it but narrator can


Robin, I think I may have a solution for this, though I am living somewhere else and not a Key user.

With JAWS, do the following:

In the website, focus your arrow key at the sign on button. It doesn’t matter if it says expanded or collapse.

Press JAWS key +Z to turn off virtual cursor, and use the tab or shift tab to get back the focus at the sign on button.

If the button is collapse, press space to expand it.

Then press tab and you should be able to go through those menu, like sign on, forget password, and enrol. Just use space or enter to activate the button of your choice, then press JAWS key +Z again to turn on virtual cursor.




From: <> On Behalf Of Van Lant, Robin via
Sent: Tuesday, 21 June, 2022 11:54 PM
To: JFW List ( <>
Subject: my bank's login section - JAWS can't read it but narrator can



I’ve appreciate some input here. It  seems that my bank changed something on the home page to get to the sign-in section. I cannot find the login section at all with JAWS  PC or JAWS cursor. I asked an AIRA agent for a visual description of what was happening. With that, I found that Narrator can find the section, but not JAWS.  I’ll describe the layout from the AIRA agent’s perspective, then   I’d appreciate knowing two things from some of you: I primarily use MS Edge, but did also try this on Chrome, with the same result.


Using JAWS, go to  Press B until you hear Sign-on button. If you click this, it says that the button is now expanded.  JAWS cannot find anything, reading instead a photo description of a woman and a mural. I even tried redrawing the screen and routing my JAWS cursor to the PC cursor.  What AIRA and Narrator show is that a little section appears below this expanded sign-on button where it mentions Online Banking, has buttons to Enroll and Sign-On and links for forgot your password.  Narrator reads these and I can click the sign-on button to open the actual log-in area. 


  1. Are you able to find the expanded section with JAWS?
  2. We talk about always having two screen readers for cases like this, but do you think it’s reasonable that I’m still pushing back to the bank tech team to say this doesn’t work with JAWS?  I sent in feedback over the weekend, before I had even tested it with Narrator, so I cannot say that the site is completely inaccessible,  but I’m disappointed that JAWS isn’t reading that section once expanded. 


Using Windows 10, JAWS 2022, Office 365.

Robin Van Lant


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