moderated Re: my bank's login section - JAWS can't read it but narrator can
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Using Windows 10 with Chrome and JAWS 2022 on a laptop, turning the virtual PC cursor off with JAWS key plus Z and then tabbing several times gets me to the Sign On button where I can press the spacebar to activate it. It then turns the virtual PC cursor back on and puts me in the place where I could enter my user ID if I had an account.
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From: Van Lant, Robin via groups.io
Sent: Tuesday, June 21, 2022 11:54 AM
To: JFW List (firstname.lastname@example.org)
Subject: my bank's login section - JAWS can't read it but narrator can
I’ve appreciate some input here. It seems that my bank changed something on the home page to get to the sign-in section. I cannot find the login section at all with JAWS PC or JAWS cursor. I asked an AIRA agent for a visual description of what was happening. With that, I found that Narrator can find the section, but not JAWS. I’ll describe the layout from the AIRA agent’s perspective, then I’d appreciate knowing two things from some of you: I primarily use MS Edge, but did also try this on Chrome, with the same result.
Using JAWS, go to www.key.com. Press B until you hear Sign-on button. If you click this, it says that the button is now expanded. JAWS cannot find anything, reading instead a photo description of a woman and a mural. I even tried redrawing the screen and routing my JAWS cursor to the PC cursor. What AIRA and Narrator show is that a little section appears below this expanded sign-on button where it mentions Online Banking, has buttons to Enroll and Sign-On and links for forgot your password. Narrator reads these and I can click the sign-on button to open the actual log-in area.
Using Windows 10, JAWS 2022, Office 365.
Robin Van Lant