moderated my bank's login section - JAWS can't read it but narrator can

Van Lant, Robin


I’ve appreciate some input here. It  seems that my bank changed something on the home page to get to the sign-in section. I cannot find the login section at all with JAWS  PC or JAWS cursor. I asked an AIRA agent for a visual description of what was happening. With that, I found that Narrator can find the section, but not JAWS.  I’ll describe the layout from the AIRA agent’s perspective, then   I’d appreciate knowing two things from some of you: I primarily use MS Edge, but did also try this on Chrome, with the same result.


Using JAWS, go to  Press B until you hear Sign-on button. If you click this, it says that the button is now expanded.  JAWS cannot find anything, reading instead a photo description of a woman and a mural. I even tried redrawing the screen and routing my JAWS cursor to the PC cursor.  What AIRA and Narrator show is that a little section appears below this expanded sign-on button where it mentions Online Banking, has buttons to Enroll and Sign-On and links for forgot your password.  Narrator reads these and I can click the sign-on button to open the actual log-in area. 


  1. Are you able to find the expanded section with JAWS?
  2. We talk about always having two screen readers for cases like this, but do you think it’s reasonable that I’m still pushing back to the bank tech team to say this doesn’t work with JAWS?  I sent in feedback over the weekend, before I had even tested it with Narrator, so I cannot say that the site is completely inaccessible,  but I’m disappointed that JAWS isn’t reading that section once expanded. 


Using Windows 10, JAWS 2022, Office 365.

Robin Van Lant


KeyCorp Public

KeyBanc Capital Markets Inc. prohibits the use of texts or other unapproved messaging applications for business purposes.

This communication may contain privileged and/or confidential information. It is intended solely for the use of the addressee. No confidentiality or privilege is waived or lost as a result of any transmission errors. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing or using any of this information. If you have received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy.

This communication is for informational purposes only, is not an offer, solicitation, recommendation or commitment for any transaction or to buy or sell any security or other financial product, and is not intended as investment advice or as a confirmation of any transaction. Any market price, indicative value, estimate, view, opinion, data or other information herein is not warranted as to completeness or accuracy, is subject to change without notice, and KeyBanc Capital Markets Inc. accepts no liability for its use or to update or keep it current. Any views or opinions are those of the individual sender, not necessarily of KeyBanc Capital Markets Inc.

The sender of this communication is a licensed securities representative employed by or associated with KeyBanc Capital Markets Inc. Member FINRA/SIPC and may also represent KeyBank National Association (“KeyBank N.A.”). Securities products and services are offered by KeyBanc Capital Markets Inc. Banking products and services are offered by KeyBank N.A.

127 Public Square, Cleveland, OH 44114

If you prefer not to receive future e-mail offers for products or services from Key send an e-mail to DNERequests@... with 'No Promotional E-mails' in the SUBJECT line.

Join to automatically receive all group messages.