moderated my bank's login section - JAWS can't read it but narrator can
Van Lant, Robin
I’ve appreciate some input here. It seems that my bank changed something on the home page to get to the sign-in section. I cannot find the login section at all with JAWS PC or JAWS cursor. I asked an AIRA agent for a visual description of what was happening. With that, I found that Narrator can find the section, but not JAWS. I’ll describe the layout from the AIRA agent’s perspective, then I’d appreciate knowing two things from some of you: I primarily use MS Edge, but did also try this on Chrome, with the same result.
Using JAWS, go to www.key.com. Press B until you hear Sign-on button. If you click this, it says that the button is now expanded. JAWS cannot find anything, reading instead a photo description of a woman and a mural. I even tried redrawing the screen and routing my JAWS cursor to the PC cursor. What AIRA and Narrator show is that a little section appears below this expanded sign-on button where it mentions Online Banking, has buttons to Enroll and Sign-On and links for forgot your password. Narrator reads these and I can click the sign-on button to open the actual log-in area.
Using Windows 10, JAWS 2022, Office 365.
Robin Van Lant
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