Moderated Re: Can’t retrieve mail on my laptop and I don’t know how to diagnose the problem. Can somebody help?

Kimber Gardner

Ugh! I was afraid nuking the account and having to set it up again would be the prescribed resolution. Thanks for explaining. 

Sent from Kimber's Red iPhone
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On Jun 8, 2022, at 3:25 PM, Brian Vogel <britechguy@...> wrote:

On Wed, Jun 8, 2022 at 03:12 PM, Kimber Gardner wrote:
But I am using Outlook 2019 so shouldn’t I be fine?
No.  At least not if you originally set up your access using only username and password (which would have had to have been a while back).

If you are accessing your email via IMAP, and in all probability you are, the easiest thing to do is to nuke the account in Outlook 2019 and then promptly create it again.  As part of this you will be walked through the OAUTH step of verification, too, and things will go back to normal.

The problem is not with Outlook 2019, per se, which is entirely capable of using Google's OAUTH access method.  The problem would appear to be that whenever that account was initially set up someone had the "less secure apps" setting turned on in the Google account and used only good, old-fashioned userid and password as the login criteria.

The days of userid and password alone as login criteria for email clients and other software that routinely "hits" your account is rapidly disappearing, and not just for Google.  Things like GO Contact Sync Mod which allows the synchronization of Google Contacts and Calendar to Outlook Contacts and Calendar also now needs to gain access using the OAUTH protocol, and does if you try to set it up "from scratch" these days.

Brian - Windows 10, 64-Bit, Version 21H2, Build 19044  

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