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This morning, I called the MS Disability
Assistance/Help line at 4:30 AM, UK time, this was because I had a louzy night's
sleep. The representative downloaded the new version of Quick Assist on another
machine, with the same result.
I performed a restore the computer to a previous
date and time function. When the computer restarted following the restoration,
to my dismay, the previous version of Quick Assist was not restored. Therefore,
it seems, the new version of Quick Assist, once installed, is one of those
updates, which cannot be undone.
Luckily, I created a complete image of the
system drive last Thursday, using Image for Windows. Once I restored the
image, I now have the original version of Quick Assist available to
One more thing, the person said that there was a
problem with the new version, and the Quick Assist team were working to fix the
My suggestion is therefore, people should not
upgrade to the new version of Quick Assist, until Microsoft release a version
which is fully accessible. If you have a need to use Quick Assist, when the
open screen is displayed telling you about the new version, TAB to the "Not
Yet" button and press the SPACE BAR, to activate it. The update reminder screen
will disappear, and the original, accessible screen for the previous version
will be displayed.
----- Original Message -----
Sent: Tuesday, May 31, 2022 12:03
Subject: Re: Question regarding the
latest update to Quick Assist
Dave, I get the
same, when I run the app.
I did that,
with no success.
On another occasion,
I found an "Open" button. When I clicked on it, a few seconds later, a message
came up telling me that the update had been updated successfully. However,
when I tried Quick Assist, I was presented with a blank
The upshot is, I
cannot get access to the Program, in the way I was able to do so, using
the previous version of Quick Assist.
Sent: Monday, May 30,
2022 5:13 PM
Subject: Re: Question
regarding the latest update to Quick Assist
What to do is,
open the app and then go to the store.
Now use the touch cursor.
Has anyone on the
list needed to use Quick Assist recently? I have! I got a prompt telling me
there was a new release of Quick Assist, and I would need to get it from the
Microsoft Store. My question is:
Has anyone who has
limited or no vision on the list, successfully try and find and download the
update to Quick Assist from the Microsoft Store. Personally, I had no
success in downloading and applying the new update for this
I pose the
I would like anyone
who has no vision or, very limited vision, try and successfully
download the update for Quick Assist from the Microsoft Store. If
anyone who is not vision impaired, please do not come in on this topic for
at least 2 days, to see if muy challenge can be met. If anyone who is
visually impaired, managed to do what I failed to do myself, will they plese
enlighten me as to how they did it, with step-by-step instructions, so I can
complete the update to Quick Assist. Whuy Microsoft did not include the
latest update to Quick Assist as part of the Windows update process, will
always be a mystery, except to Microsoft, of