Jim, perhaps the first steps would be to scan for viruses just to make sure.
From: Jim Portillo
Sent: Wednesday, May 4, 2022 11:07 PM
To: Jim Portillo
Subject: Very strange computer issue
Good morning everyone,
I am a bit surprised and at a loss as to what to do.
I have a very good and nice laptop that I purchased a little over a year ago. It’s one of the best I’ve had.
Yesterday, I was about to attend a function via Zoom when I noticed that even while it was closed and supposedly off, it rebooted itself. I knew that because the Windows startup sound came up.
The battery was at 86% at the time.
I actually opened the computer to see if it was on, but it wasn’t, so I pushed the power button, and it supposedly booted as normal. Once I went through getting going and getting my Zoom room set up, I noticed JAWS stopped talking, and a few seconds later, it rebooted again.
I thought it might be doing Windows updates, but that was not the case.
I went through everything again, and while I waited for my people to come to my zoom room, I went to Outlook to check email. I heard a click, the computer turned off and began rebooting again. After doing this a couple more times and being very tired from the general day, I gave up and closed my laptop and just left it plugged in. Sure enough, from the other room, I heard the faint sound of the Windows Startup sound.
I’ve never seen this happen before. I could understand an update doing several reboots, but this was not the case.
Does anyone have any good suggestions? Again, this is a great laptop and has served me well, until yesterday.
I couldn’t tell if anything was going on,