moderated Re: Very strange computer issue

Chris Hill


I agree with the overheating idea.  Try to elevate the edges so that air can flow under it.  If that doesn't help, I'm afraid things are going to get interesting.  Disconnect all peripherals just to make sure that isn't causing your problem.  If it still crashes and you have a warranty, time to use it, otherwise find out if a repair would be worth the money.

On 5/4/2022 10:10, Steve Nutt wrote:

Sounds like a faulty power supply to me inside the laptop.


All the best



From: <> On Behalf Of Jim Portillo
Sent: 04 May 2022 16:07
To: Jim Portillo <portillo.jim@...>
Subject: Very strange computer issue


Good morning everyone,

I am a bit surprised and at a loss as to what to do.

I have a very good and nice laptop that I purchased a little over a year ago. It’s one of the best I’ve had.

Yesterday, I was about to attend a function via Zoom when I noticed that even while it was closed and supposedly off, it rebooted itself. I knew that because the Windows startup sound came up.

The battery was at 86% at the time.

I actually opened the computer to see if it was on, but it wasn’t, so I pushed the power button, and it supposedly booted as normal. Once I went through getting going and getting my Zoom room set up, I noticed JAWS stopped talking, and a few seconds later, it rebooted again.

I thought it might be doing Windows updates, but that was not the case.

I went through everything again, and while I waited for my people to come to my zoom room, I went to Outlook to check email. I heard a click, the computer turned off and began rebooting again. After doing this a couple more times and being very tired from the general day, I gave up and closed my laptop and just left it plugged in. Sure enough, from the other room, I heard the faint sound of the Windows Startup sound.

I’ve never seen this happen before. I could understand an update doing several reboots, but this was not the case.

Does anyone have any good suggestions? Again, this is a great laptop and has served me well, until yesterday.




I couldn’t tell if anything was going on,

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