Good morning:

Try invoking shell:startup with the run command to see if there is a JAWS
shortcut in that folder. Another thing to check is your Task manager. see if
JAWS is somewhere shown in the Startup tab.

Best,

Curtis Chong


On Mar 11, 2022, at 8:37 AM, Kimber Gardner <kimbersinbox1963@...>
wrote:

Hi all,

I wrote in a couple of weeks ago regarding a problem I've had with
jaws 2022 in which all the options in the jaws window are disappearing
when I restart my laptop. I now have a few more observations and
perhaps have detected a pattern.

Just to recap briefly. When I install jaws 2022 the install seems to
be successful. But when I restart my laptop (Lenovo model E580 running
windows 10 latest build), all the options in my jaws window disappear.
The only options remaining are exit and about jaws.

Now here's the interesting part. If I do not start jaws automatically
but rather run jaws after the laptop has fully booted up, the options
are there. If I have jaws start automatically the options are gone.

Another strange issue is that jaws will start automatically even if I
uncheck the box that says start jaws automatically. The only way I
have found to start jaws and have the options present is to press the
windows key +R and type jaws2022. This leads me to believe that there
is something in the startup process that is dinging jaws.

I've spoken to FS tech support repeatedly about this problem with no joy.

Here's my next question. How can I see what's going on during startup
to try and determine where the problem is occurring? Is this even the
best next step?

Thanks for reading. All suggestions will be gratefully considered.

Kim

--
Kimberly