moderated Re: Question about adjusting the zoom using outlook with office 365.

Curtis Chong

Hello Albert:


Regarding Zoom in Outlook:


  1. When you have a message open and the screen is maximized (windows plus up arrow) you might also press alt q and search for the word zoom. Arrow down to zoom and see if your zoom is set to 100%. Note this is a setting which does not appear if you are looking at your list of emails in a folder. You have to be in an open message.
  2. Sometimes, for whatever reason, when you do open a message, you are not guaranteed that the screen is maximized. Press Windows with up arrow to ensure that it is. I myself have sounds associated with the maximize event so I know, nonvisually, when the screen was maximized after pressing this command.
  3. For complex email messages (this is not one of those) where the message resembles a web page, JAWS sometimes has trouble revealing everything that is contained in messages of this type. In such rare cases, I save the message as an HTML document and open it up in my native browser which, right now, happens to be the new Microsoft Edge. I do not use the “view in browser” function of Outlook because the rendering is not as good and readable as the approach suggested here.




Warm regards,


Curtis Chong





From: <> On Behalf Of Albert Cutolo
Sent: Saturday, January 22, 2022 10:43 AM
Subject: Re: Question about adjusting the zoom using outlook with office 365.


Good morning  Van Lant

I’m sorry for taking this long too thank you for your message regarding my zoom question,  But reason for asking about that zoom issue, is because of the following.  It seems that sometimes when I use the say all feature with a few versions of jaws, some words on a line of an open message that I’m reading, some words on a line text will skip, and then I will need too close that message and go back into that message, and read it over again.  I do have my outlook maximized and do use the windows up arrow, but it still happens on occasion. Is their a way, that I can set my screen too a full screen mode using the latest version of Jaws and if so, might that correct this sometimes ongoing problem?     

From: <> On Behalf Of Van Lant, Robin via
Sent: Thursday, January 20, 2022 10:54 AM
Subject: Re: Question about adjusting the zoom using outlook with office 365.



The more I look at this, the more I don’t think the zoom level will matter to you.  When I’m in my inbox, I’m now hearing my zoom level is set to 10%, too.  Since I have enough vision to see the screen a bit, I can tell you that the print is not microscopic and I really cannot tell the difference.  Yesterday my zoom said it was 90% and it doesn’t look any different today.  If you want, you can remove this item from what JAWS reads you in the status line.  Use F6 to go to the status line, then hit the application key and arrow down to uncheck the Zoom level and Zoom slider from the status line. 



From: <> On Behalf Of Albert Cutolo
Sent: Friday, January 14, 2022 6:36 PM
Subject: Question about adjusting the zoom using outlook with office 365.


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Good evening everyone, 


Is their a way that the zoom in outlook with office 365 can be adjusted so that it says, zoom 100 percent?  I’m asking because, mine says zoom 10 percent. Should it  be set too 100 percent and if so, what’s the keystroke too adjust it?    


Thanks in advance for any and all help, 



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