Hi Madison

Check this out


POP is turned off by default
IMAP Settings
Outlook.com does not require Secure Password Authentication (SPA).
IMAP server name outlook.office365.com
IMAP port 993
IMAP encryption method TLS


SMTP server name smtp-mail.outlook.com
SMTP port 587
SMTP encryption method STARTTLS



i  would remove the exchange account setup and use the above with your sign
in credentials

HTH
-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Madison Martin
Sent: Wednesday, December 29, 2021 12:05 PM
To: main@jfw.groups.io
Subject: Outlook.com account question

Hi all,
I noticed that my Outlook.com account is an Exchange account, and no I
didn't set it up to be one that's just how it got created. I'm wondering if
the undeliverable email issues that I'm having could be caused by this..
Does anyone know if it's possible for me to change it to an IMAP account?
Using latest versions of Jaws and Windows 10. Thanks Madison