moderated Re: Alt Key Not Working for Accessing Menus
Van Lant, Robin
To build off what Curtis said, I’ve been experiencing an inconsistency that sounds similar. I’m just been playing with collapsing the ribbon and using the simplified ribbon option, but neither seem to activate the issue I have. One thing that seems to get me close to the issue is the auto show/hide ribbon option. If I turn on the auto hide ribbon, then hit and for the insert ribbon, I cannot just tab to the firs option, I have to hit down arrow. Apparently, Control F1 is a toggle of this feature in Office. I suppose I could be accidentally turning it on or off without realizing it. Another way to get to this options list is to hit alt then shift tab until you hear the Ribbon display options menu, then alt down arrow to open the submenu. There are a couple settings – show just tabs, show tabs and controls, and auto hide.
Oddly, now that I’ve been playing around with options, I’m not even able to hit Alt S to send this message and I think I went back to standard ribbon view. Strange…
From: firstname.lastname@example.org <email@example.com> On Behalf Of Curtis Chong
Sent: Wednesday, December 29, 2021 9:58 AM
Subject: Re: Alt Key Not Working for Accessing Menus
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May I assume here that you have already determined that the ribbon is not collapsed? I have actually experienced this problem a lot but resolve this by not Wonder tapping Alt but by pressing Alt with H instead to get to the Home Tab. This is one of many inconsistencies that new students find confusing with JAWS<smile>.
Shift tab till you hear the option and alt down arrow to open the menu.
From: firstname.lastname@example.org <email@example.com>
On Behalf Of David Kingsbury
I am a tech instructor, and from time to time, I get a client whose Alt key acts strangely. That is, when they press the Alt key, the ribbon or dropdown menus do not appear. When I ask them to press Alt in combination with another key (for example, Alt H for the Home tab), it works. But this inconsistency is annoying. All are using up to date versions of JAWS, Windows 10, and MS Office, so outdated software is not the problem. If I remember correctly, we also tried temporarily switching to Narrator, but that didn’t do anything. It also didn’t matter whether we used the left or the right Alt key. In some cases, rebooting the computer worked, at least for some time, in other cases, it didn’t help at all. Any suggestions on how to fix this obnoxious problem?
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