moderated Re: Alt Key Not Working for Accessing Menus
Hi David,toggle quoted messageShow quoted text
First thing I would try is to shutdown JAWS and pressing the Alt key to find out if JAWS causes this problem. Maybe there's a sighted person around to check this or your client restarts JAWS immediately after pressing the Alt key in office so JAWS can detect if the Ribbons are activated. Another possibility if you can't find sighted help is to make a screenshot after pressing the Alt key.
If this is a JAWS problem I would activate the alternate user by pressing JAWS+Space then Z (this is the shortcut in Germany I hope it's the same on English versions). This temporally sets back the settings to find out if a settings causes this problem. You can press the shortcut again to get back to the user's settings.
Do you know if the ribbons are visible on screen?
Do you know which apps are running in the background (anti-virus apps or similar)?
Is it possible to test the scenario with another screenreader like NVDA?
Hope this helps a little..
Good luck in finding the problem