moderated Re: Jaws reverts back too Jaws 2021, even though I installed the latest Jaws 2022.


Curtis Chong
 

Okay, Albert. Understood.

 

If I had this situation, I would stop JAWS, and run jaws2022 using the run dialog. Then, I would ensure that the automatic startup stuff was set correctly. Failing that, I would run a JAWS repair and, if needed, do a complete re-install of JAWS 2022. Alas, all of this stuff is vexing, but sometimes necessary.

 

Kindly,

 

Curtis Chong

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Albert Cutolo
Sent: Wednesday, December 08, 2021 9:19 AM
To: main@jfw.groups.io
Subject: Re: Jaws reverts back too Jaws 2021, even though I installed the latest Jaws 2022.

 

Good morning Curtis.

 

This is a dell  laptop computer with windows 10 On  it.   

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Curtis Chong
Sent: Wednesday, December 8, 2021 9:53 AM
To: main@jfw.groups.io
Subject: Re: Jaws reverts back too Jaws 2021, even though I installed the latest Jaws 2022.

 

Question:

 

Are you running Windows 7 perchance? If you are, you will not be able to update to JAWS 2022 inasmuch as Windows 7 is no longer supported in this latest version of JAWS.

 

Warmly,

 

Curtis Chong

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Albert Cutolo
Sent: Wednesday, December 08, 2021 7:50 AM
To: main@jfw.groups.io
Subject: Re: Jaws reverts back too Jaws 2021, even though I installed the latest Jaws 2022.

 

Good morning Jeff, 

 

Right after I received your message, I did just now, check and my shortcut key for Jaws says that it is set for Jaws 2022.  But in the about section of the Jaws manual in the about, is continues too say that it is Jaws 2021.    

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Jeff Christiansen
Sent: Wednesday, December 8, 2021 8:31 AM
To: main@jfw.groups.io
Subject: Re: Jaws reverts back too Jaws 2021, even though I installed the latest Jaws 2022.

 

Are you certain the shortcut on your desktop is set for JFW 2022 correctly?

From the desktop find JAWS 2022, now use, Alt+Enter

Tab through the dialog setting the shortcut key to Alt+Control+J

If JAWS 2021 is still set to, Alt+Control+J, the above won’t work until you change 2021 or use a different combination for JAWS 2022.

 

HTH  

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Albert Cutolo
Sent: Wednesday, December 8, 2021 6:15 AM
To: main@jfw.groups.io
Subject: Jaws reverts back too Jaws 2021, even though I installed the latest Jaws 2022.

 

Good morning everyone, 

 

Around a week or so ago, I installed Jaws 2022 and am having a real problem that I don’t know how too remedy.    It seems that whenever I press the insert F4 command too turn off the Jaws speech and then resume Jaws speech with control plus alt plus J,  Jaws reverts back too Jaws 2021.  I know this, because when I go too where it says jaws home manual and do the alt plus a key and check where it says about key, it says that Jaws 2021, and not Jaws 2022 instead.  I did call Jaws tech support where we performed a uninstall  of Jaws 2021 and did a complete reinstall of Jaws2022, but this problem still exists.  I’ve also ran a Jaws repair about three times,  but with no resolution.

 

I’m worried that if I  call tech support back with this ongoing issue, I don’t want them too think that I’m  some kind of nut job. 

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