1. Messages
  2. Jaws 2021 and OCR component not install

moderated Re: Jaws 2021 and OCR component not install

James Lockwood
 

Yes it did work at least it did last week. For some reason however after I installed Kurz well now I’m back to OCR component not installed. I have subsequently removed all the programs jaws open book, and Kurzwell and just installed jaws and it’s still saying component not installed. By the way, calling Freedom Scientific is a waste of time. Last week their suggestion was to run Windows update. This week they tell me adobe DC professional PDF reader will cause an error and that you have to use the free Adobe reader. So I uninstalled professional DC and installed the free Adobe reader, still same error. And I know that DC professional works withAnd I know that DC professional works with it because it did and still does on my prior windows machine. And despite the fact that jaws, downloads or at least it’s supposed to, the OCR component from one of their servers, there’s no way they can get you a link to download just that item. This is entirely unacceptable. The customer service is a farce. I think they flip a coin or pull a number out of a hat to determine what to tell you to do next so you get off the phone.

On Nov 16, 2021, at 11:23 PM, James Rinehart <jrinehart@...> wrote:

Hi Jim

I install Jaws first as well. Bill’s suggestion helps.

Jim
On Nov 16, 2021, at 11:10 PM, James Lockwood <lockwoodnd@...> wrote:

Yes. My computer was online. I have Jaws 2020 2021 and 2022. I use the offline file, and the online smaller file. When I write and click and do OCR with jaws it simply says component is not installed. I’ve even turned off all the security through windows firewall etc. Still, component not installed. I also tried repair. On all three. No difference

On Nov 16, 2021, at 7:16 PM, Curtis Chong <chong.curtis@...> wrote:

Greetings:

The install requires you to be online. I assume you were?

With JAWS 2022, the OCR component was installed when I invoked an OCR
function. But, of course, I understand you to be using JAWS 2021. Can you
run a repair while ensuring your computer is online?

Regards,

Curtis Chong

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of James Lockwood
Sent: Tuesday, November 16, 2021 2:01 PM
To: main@jfw.groups.io
Subject: Jaws 2021 and OCR component not install

I recently built a new computer. I have windows 10 professional. I installed
open book 9, the latest version. I then installed Jaws 2021 from the
off-line 1.3 GB installation file. But, the OCR component is not installed.
that is what I keep getting told whenever I try to OCR a PDF. I called
Support and all they told me was make sure windows is up-to-date. That is
pretty infuriating. I have sent try to remove jars, completely along with
all shared components and then reinstalled it. No different. I have
installed all my previous versions of jaws, 2018, 2019, 2020 while also
having 2021 on the computer, still, OCR component not installed. Any help
much appreciated















James Rinehart, MA, ATP, CWDP
Assistive Technology Specialist

4740 Kingsway Drive
Indianapolis, IN 46205

P 317.466.1000 x2527 • F 317.466.2000
jrinehart@...

eastersealscrossroads.org
[https://www.eastersealscrossroads.org/wp-content/uploads/2016/11/Logo_sig.gif]<https://www.eastersealscrossroads.org/>
[http://www.eastersealscrossroads.org/wp-content/uploads/2016/10/f.png]<http://www.facebook.com/EasterSealsCrossroads> [http://www.eastersealscrossroads.org/wp-content/uploads/2016/10/t.png] <http://www.twitter.com/escrossroads> [http://www.eastersealscrossroads.org/wp-content/uploads/2016/10/l.png] <http://www.linkedin.com/company/easter-seals-crossroads> [http://www.eastersealscrossroads.org/wp-content/uploads/2016/10/i.png] <http://www.instagram.com/eastersealscrossroads>
Please Note The information in this E-mail message may contain legally privileged and confidential information intended only for the use of the individual(s) named above. If you, the reader of this message, are not the intended recipient, you are hereby notified that you should not further disseminate, distribute, or forward this E-mail message. If you have received this E-mail in error, please notify the sender immediately and delete the original.


--
Was wondering if anyone has knowledge if Spark Instant Messenger is compatible with JAWS 2018?

Thanks

Jim Rinehart
Join main@jfw.groups.io to automatically receive all group messages.