Hi Jim

I install Jaws first as well. Bill’s suggestion helps.

Jim

On Nov 16, 2021, at 11:10 PM, James Lockwood <lockwoodnd@...> wrote:

Yes. My computer was online. I have Jaws 2020 2021 and 2022. I use the offline file, and the online smaller file. When I write and click and do OCR with jaws it simply says component is not installed. I’ve even turned off all the security through windows firewall etc. Still, component not installed. I also tried repair. On all three. No difference

On Nov 16, 2021, at 7:16 PM, Curtis Chong <chong.curtis@...> wrote:

Greetings:

The install requires you to be online. I assume you were?

With JAWS 2022, the OCR component was installed when I invoked an OCR
function. But, of course, I understand you to be using JAWS 2021. Can you
run a repair while ensuring your computer is online?

Regards,

Curtis Chong

-----Original Message-----
From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of James Lockwood
Sent: Tuesday, November 16, 2021 2:01 PM
To: main@jfw.groups.io
Subject: Jaws 2021 and OCR component not install

I recently built a new computer. I have windows 10 professional. I installed
open book 9, the latest version. I then installed Jaws 2021 from the
off-line 1.3 GB installation file. But, the OCR component is not installed.
that is what I keep getting told whenever I try to OCR a PDF. I called
Support and all they told me was make sure windows is up-to-date. That is
pretty infuriating. I have sent try to remove jars, completely along with
all shared components and then reinstalled it. No different. I have
installed all my previous versions of jaws, 2018, 2019, 2020 while also
having 2021 on the computer, still, OCR component not installed. Any help
much appreciated

James Rinehart, MA, ATP, CWDP
Assistive Technology Specialist

4740 Kingsway Drive
Indianapolis, IN 46205

P 317.466.1000 x2527 • F 317.466.2000
jrinehart@...

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--
Was wondering if anyone has knowledge if Spark Instant Messenger is compatible with JAWS 2018?

Thanks

Jim Rinehart