moderated Re: Jaws 2021 and OCR component not install

James Lockwood

Yes. My computer was online. I have Jaws 2020 2021 and 2022. I use the offline file, and the online smaller file. When I write and click and do OCR with jaws it simply says component is not installed. I’ve even turned off all the security through windows firewall etc. Still, component not installed. I also tried repair. On all three. No difference

On Nov 16, 2021, at 7:16 PM, Curtis Chong <> wrote:


The install requires you to be online. I assume you were?

With JAWS 2022, the OCR component was installed when I invoked an OCR
function. But, of course, I understand you to be using JAWS 2021. Can you
run a repair while ensuring your computer is online?


Curtis Chong

-----Original Message-----
From: <> On Behalf Of James Lockwood
Sent: Tuesday, November 16, 2021 2:01 PM
Subject: Jaws 2021 and OCR component not install

I recently built a new computer. I have windows 10 professional. I installed
open book 9, the latest version. I then installed Jaws 2021 from the
off-line 1.3 GB installation file. But, the OCR component is not installed.
that is what I keep getting told whenever I try to OCR a PDF. I called
Support and all they told me was make sure windows is up-to-date. That is
pretty infuriating. I have sent try to remove jars, completely along with
all shared components and then reinstalled it. No different. I have
installed all my previous versions of jaws, 2018, 2019, 2020 while also
having 2021 on the computer, still, OCR component not installed. Any help
much appreciated

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