moderated Re: PC Problem

Michael Munn

hello sieghard, I checked my task manager on my laptop and it is blank. I do not have anything loaded but Jaws. i will call Be my Eyes and ask them to take a look on my screen to see if there is any message displaied during the shut down process. 
Thanks for the suggestion. 
Best regards 
Michael H. Munn 

JAWS Certified, 2019

Member: Georgia Association of Blind Students National Federation of the Blind of Georgia

Member: National association of Blind Students National Federation of the Blind

  Student of: Hadley Institute of the Blind

On Sun, Oct 17, 2021 at 7:14 PM Sieghard Weitzel <sieghard@...> wrote:

The first thing which comes to mind is not malware or anything like that but some application which prevents the computer from shutting down.

If you use Jaws it may or may not say something, but the first thing I would do is get a sighted person to look at the computer screen when you are shutting it down and see if there are any messages, you could also use Aira or Be My Eyes if you have a smartphone and one or both of these apps.

It maybe as simple as finding which application prevents the computer from shutting down and making sure said application is closed.

Another thing you can do is check your Task Manager before you want to shut down the system and see if any applications are running or if all are background tasks.


From: <> On Behalf Of JM Casey
Sent: October 17, 2021 1:54 PM
Subject: Re: PC Problem


Hey Michael…


This may not be a permanent solution for you, but I wonder if it’ll work. I personally like these kidns o commands and their decisive nature and quick results, but you may prefer to shutdown throught eh gui.

Try this. Make sure everything you need is saved before this because you will get no warning.

Open the run dialogue box with windows key + r

Type in the following, without quotes:

“shutdown /s /f /t 0”

Your machine should shut down almost instantly. If it doesn’t, yaeh, something is definitely amiss.



From: <> On Behalf Of Michael Munn
Sent: October 17, 2021 12:53 AM
Subject: PC Problem


Hi all, I'm sending this email out because I experienced a problem on my computer. The problem that I have is that my computer won't turn off everytime when I use the normal way to shut it down.  I did everything I could to solve this problem but in the end, it was useless. Everytime when I attempt to shut down the computer,  

it says shutting down on the screen but the fan and the LED light next to the power button still remain on. When I first experienced this problem I thought that I packed my laptop with the switch facing down the backpack. After I realized this, I immediately corrected how I packed my laptop and the problem still existed. The laptop will get very hot from the fan and the fan will remain running until the computer battery drains out. 

Have you all experienced this problem before? If so, how did you fix it? I'm using an HP ENVY x360 Convertible 15m-ds0xxxs laptop with Windows10 21H1 (OS Build 19043.1237 and Jaws 2021 latest update.   

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