moderated Re: [Tech4theblind] PC Problem

Richard Turner <richardturner42@...>

Are all applications closed?

Are you using alt+f4 and picking shut down?

If the answer to the two questions is yes, then you probably need to hold the power button after a minute or two of waiting for it to shut down so you are shutting down manually.

There of course may be power option settings that need fixing.

Is the computer under warranty, so you could call HP?

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-----Original Message-----
From: <> On Behalf Of Judy Jones
Sent: Sunday, October 17, 2021 7:13 AM
Subject: Re: [Tech4theblind] PC Problem

Hi, Michael,

I'm also guessing that your windows isn't trying to update before shutting down? When shutting down, at least in Windows 10, that can be an option.

sent from the Android BS6

----- Original Message -----
From: Michael Munn <>
Date: Saturday, October 16, 2021 09:53 PM
Subject: [Tech4theblind] PC Problem

Hi all, I'm sending this email out because I experienced a problem on my computer. The problem that I have is that my computer won't turn off everytime when I use the normal way to shut it down. I did everything I could to solve this problem but in the end, it was useless. Everytime when I attempt to shut down the computer, it says shutting down on the screen but the fan and the LED light next to the power button still remain on. When I first experienced this problem I thought that I packed my laptop with the switch facing down the backpack.
After I realized this, I immediately corrected how I packed my laptop and the problem still existed. The laptop will get very hot from the fan and the fan will remain running until the computer battery drains out.
Have you all experienced this problem before? If so, how did you fix it?
I'm using an HP ENVY x360 Convertible 15m-ds0xxxs laptop with Windows10 21H1 (OS Build 19043.1237 and Jaws 2021 latest update.
Please let me know if there is a way to solve this or not.
Best regards
Michael H. munn

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