On Oct 7, 2021, at 8:20 AM, Curtis Chong <chong.curtis@...> wrote:

 Hello:

It is often the case that JAWS will indicate that an email has an attachment but in fact there is no attachment that we can open. This seems to happen with messages which appear as web pages more than email. It’s just one of those things in the modern age.☺️

Kind regards,

Curtis Chong

On Oct 7, 2021, at 9:09 AM, Cynthia Bruce <cynthia.bruce@...> wrote:



Hi All,

 

I think I started this thread, and I wasn’t using preview, so there was a glitch at some point that I encounter every once in a while. When it happens, shift tab and JAWS key plus A don’t work. I do know that it happens consistently if people embed the attachment in the email message itself.

 

Cynthia

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Bill White
Sent: October 7, 2021 11:50 AM
To: main@jfw.groups.io
Subject: Re: Navigating to attachments in Outlook

 

Hi, Zel. Apparently, what they are doing is looking at the message in Message Preview, without actually opening the message. JAWS key plus A won't work in this case. I actually go into Outlook Options, under the General Category, and turn off Live Preview. This makes it necessary to press ENTER to see a message, and once a message is open, you can use either JAWS key plus A to get to attachments, or you can use SHIFT plus TAB to get to the attachments list.

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of Zel Iscel
Sent: Thursday, October 7, 2021 3:37 AM
To: main@jfw.groups.io
Subject: Re: Navigating to attachments in Outlook

 

Have you tried pressing the Jaws key with ‘a’

 

 

Zel Iscel

Inclusive World

Principle Consultant

 

Mobile: +61 0413813885

Email: zel@...

On 7 Oct 2021, at 6:03 pm, Lee Anne Atkinson <lee.atkinson@...> wrote:



The only way I have found to get to my attachments in Outlook is to hit enter when I am in the message list.  This opens the email in full, not just a preview.  At this point I Shift-tab once and the focus moves from the message body to the attachment list. 

 

Lee Anne

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of CJ &AA MAY
Sent: Thursday, October 7, 2021 5:19 AM
To: main@jfw.groups.io
Subject: Re: Navigating to attachments in Outlook

 

I’ve had this issue too so will be glad of any suggestions. The only way I can get my attachments at present is by going to the file menue.

Alison

 

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Cynthia Bruce
Sent: 05 October 2021 15:56
To: main@jfw.groups.io
Subject: Navigating to attachments in Outlook

 

Hi All,

 

I am not entirely sure if this is a JAWS issue, but in the last couple of days, I can’t seem to navigate to attachments in Outlook. I know they are there because JAWS tells me there are attachments when I am scrolling through my messages. However, when I back space or use insert A to get to the attachments, JAWS tells me there are no attachments.

 

I am using JAWS 2021, the latest version I believe, and the most current version of Outlook.

 

Thanks for any suggestions.

 

Cynthia