Moderated Re: Outlook closing with particular key command

Van Lant, Robin

Interesting that three of us have seen the issue and a couple have not. At least I know it’s not just me.  I have not seen the issue in Word, as someone asked, but I’ll watch for it.  My home laptop is quirky (a.k.a.  I would not recommend that model to anyone) and there are always so many things being tweaked on our work network, so I often dismiss issues as unique to me.   Hopefully I’ll find that Curtis is right and JAWS 2022 fixes the issue, but I won’t be getting that installed here until the full release.






From: <> On Behalf Of Dan Longmore
Sent: Saturday, September 18, 2021 2:31 PM
Subject: Re: Outlook closing with particular key command


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  Same problem here although if I am working on a message when crash occurs e-mail goes to my draft folder.  Issue does not occur every time but more often than not.  Again with the CTRL & 3 command keystrokes.




From: <> On Behalf Of Alan Robbins
Sent: Saturday, September 18, 2021 10:42 AM
Subject: Re: Outlook closing with particular key command




Well I am going to test what you say below as I’m answering you. I am going to save my draft before doing so just in case.

So far, I cannot duplicate and I have the same setup as you at work with the exception, my contacts are in the Cloud and not on my local ma chine. I have not noticed the behavior you describe but will be on the look out and report back if I do.




From: <> On Behalf Of Van Lant, Robin via
Sent: Friday, September 17, 2021 5:19 PM
To: JFW List ( <>
Subject: Outlook closing with particular key command



Running JAWS 2021 with Outlook 365 on Windows 10 here at work.  I’ve noticed a quirk in Outlook in the last while and just got around to doing some more thorough testing today. Wondering if anyone else can replicate this.


I’ll be working in Outlook.  I will want to go to my contacts to check the spelling of a name or such and so I’ll use Control 3 to move to Contacts.  Immediately, Outlook will close and, if I was typing a message,  I will lose any email message I am in the process of typing. From what I can tell, this only happens if I’m in the inbox and then go to contacts.  If I go to calendar, taks list or back t inbox using the similar keysotrikes, no problem. I doesn’t happen every time, but at least 50% of the time and likely more. Same occurs if I revert back to JAWS 2020, so it’s not a recent JAWS change, but could be an Office update.  I could not replicate the problem when not running a speech program. When I tested with Narrator, it occurred once, but then I tried several more times and couldn’t get it to do it again.   At home I am running JAWS 2021 and the retail version of Outlook 2016 and cannot replicate the issue.


Can some of you on office 365 test this?  Just use Control, 1, Control 2 and Control 3 to move between sections.  As I said, I think I only get the issue if I’m going from the Mail to Contacts.



Robin Van Lant


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