moderated Re: Outlook closing with particular key command
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I am finding that CTRL+3 is not a good keystroke to use in JAWS 2021 while in Outlook and trying to get to the Contacts folder. I ultimately resorted to using CTRL+Y (the go to function) to get to Contacts.
This problem seems to be fixed with JAWS 2022. Right now, I am running the first public beta.
With kind regards,
From: firstname.lastname@example.org <email@example.com> On Behalf Of Van Lant, Robin via groups.io
Sent: Friday, September 17, 2021 3:19 PM
To: JFW List (firstname.lastname@example.org) <email@example.com>
Subject: Outlook closing with particular key command
Running JAWS 2021 with Outlook 365 on Windows 10 here at work. I’ve noticed a quirk in Outlook in the last while and just got around to doing some more thorough testing today. Wondering if anyone else can replicate this.
I’ll be working in Outlook. I will want to go to my contacts to check the spelling of a name or such and so I’ll use Control 3 to move to Contacts. Immediately, Outlook will close and, if I was typing a message, I will lose any email message I am in the process of typing. From what I can tell, this only happens if I’m in the inbox and then go to contacts. If I go to calendar, taks list or back t inbox using the similar keysotrikes, no problem. I doesn’t happen every time, but at least 50% of the time and likely more. Same occurs if I revert back to JAWS 2020, so it’s not a recent JAWS change, but could be an Office update. I could not replicate the problem when not running a speech program. When I tested with Narrator, it occurred once, but then I tried several more times and couldn’t get it to do it again. At home I am running JAWS 2021 and the retail version of Outlook 2016 and cannot replicate the issue.
Can some of you on office 365 test this? Just use Control, 1, Control 2 and Control 3 to move between sections. As I said, I think I only get the issue if I’m going from the Mail to Contacts.
Robin Van Lant