Moderated Outlook closing with particular key command

Van Lant, Robin


Running JAWS 2021 with Outlook 365 on Windows 10 here at work.  I’ve noticed a quirk in Outlook in the last while and just got around to doing some more thorough testing today. Wondering if anyone else can replicate this.


I’ll be working in Outlook.  I will want to go to my contacts to check the spelling of a name or such and so I’ll use Control 3 to move to Contacts.  Immediately, Outlook will close and, if I was typing a message,  I will lose any email message I am in the process of typing. From what I can tell, this only happens if I’m in the inbox and then go to contacts.  If I go to calendar, taks list or back t inbox using the similar keysotrikes, no problem. I doesn’t happen every time, but at least 50% of the time and likely more. Same occurs if I revert back to JAWS 2020, so it’s not a recent JAWS change, but could be an Office update.  I could not replicate the problem when not running a speech program. When I tested with Narrator, it occurred once, but then I tried several more times and couldn’t get it to do it again.   At home I am running JAWS 2021 and the retail version of Outlook 2016 and cannot replicate the issue.


Can some of you on office 365 test this?  Just use Control, 1, Control 2 and Control 3 to move between sections.  As I said, I think I only get the issue if I’m going from the Mail to Contacts.



Robin Van Lant


KeyCorp Public

This communication may contain privileged and/or confidential information. It is intended solely for the use of the addressee. No confidentiality or privilege is waived or lost as a result of any transmission errors. If you are not the intended recipient, you are strictly prohibited from disclosing, copying, distributing or using any of this information. If you have received this communication in error, please contact the sender immediately and destroy the material in its entirety, whether electronic or hard copy.

This communication is for informational purposes only, is not an offer, solicitation, recommendation or commitment for any transaction or to buy or sell any security or other financial product, and is not intended as investment advice or as a confirmation of any transaction. Any market price, indicative value, estimate, view, opinion, data or other information herein is not warranted as to completeness or accuracy, is subject to change without notice, and KeyBanc Capital Markets Inc. accepts no liability for its use or to update or keep it current. Any views or opinions are those of the individual sender, not necessarily of KeyBanc Capital Markets Inc.

The sender of this communication is a licensed securities representative employed by or associated with KeyBanc Capital Markets Inc. Member FINRA/SIPC and may also represent KeyBank National Association (“KeyBank N.A.”). Securities products and services are offered by KeyBanc Capital Markets Inc. Banking products and services are offered by KeyBank N.A.

127 Public Square, Cleveland, OH 44114

If you prefer not to receive future e-mail offers for products or services from Key send an e-mail to DNERequests@... with 'No Promotional E-mails' in the SUBJECT line.

Join to automatically receive all group messages.