moderated Re: Please tell me how to unload and reload JAWS safely

Sieghard Weitzel <sieghard@...>

Hi Shirley,


As others mentioned, a Jaws repair is what you want to do first. Activate the following link it will download the latest installer for of Jaws 2021, when you run it you will be asked if you want to do a repair, select that option and let it finish.

I suggest once you click the link and Jaws has downloaded that you copy the file from the Downloads folder to the desktop, this will give you the easiest access but it's not strictly required.

I would also recommend that if you have Outlook 2019 that you set up your Gmail account there and remove it from the Mail app, Outlook is a much more full-featured mail application with good support for Jaws 2021.


JAWS 2021.2107.12 - July 2021



Best regards,



From: <> On Behalf Of Shirley Tracy
Sent: September 10, 2021 4:57 AM
Subject: Re: Please tell me how to unload and reload JAWS safely


Good morning,


I’m running windows 10, JAWS 2021, Gmail through Windows Mail, and Office 2019 (I think it’s home and student version).  


Shirley Tracy


From: Curtis Chong
Sent: Thursday, September 9, 2021 11:52 PM
Subject: Re: Please tell me how to unload and reload JAWS safely




When you say unload and reload JAWS, are you talking about removing JAWS from your system and then re-installing the program. If this is indeed the case, you can remove JAWS and then re-install it. This has no effect upon any of the programs you use in Windows.


I myself am experiencing frequent crashes of Outlook which are forcing me to stop and then restart Outlook. I believe this is a problem with how JAWS and Outlook are working (or not working) together. Unfortunately, I’m not able to consistently reproduce the problem so that the folks at Freedom Scientific can reproduce the problem on their end.



Kind regards,


Curtis Chong


On Sep 9, 2021, at 6:42 PM, Shirley Tracy <shirleytracy16@...> wrote:



I’m having a lot of little challenges with JAWS. Mail is freezing up, and so are other apps. Other little things aren’t right. I called Freedom Scientific, but the tech support person with whom I spoke said it was a Microsoft issue—especially mail. I thought he was right, but more issues have convinced me that I need to reload a new JAWS. So how do I do it without losing my mail and other programs?





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