moderated Re: problems jfw loading brailliant

Michelle's Home Emails

hi Jonathan and Ron 

Thank you so much for your message. I am still in lock down and recovering from surgery a baha op. 

I will get Ntennis to have a go. 

Thank you so much. 
Ps a side note to this issue. I use the focus 40 fifth gen on the same computer at work no problems. That is connected seperately ′smiles.′ 

On 9 Sep 2021, at 6:18 am, Life in Six Dots <hello@...> wrote:

Hi Michelle and Jonathan,


I am deafblind. I have no issue with my braille display starting at login, provided it is connected by USB. Sometimes the Bluetooth protocol is slow at connecting at login. I don’t know about speech as I cannot hear.


Secondly, the Brailiant BI 32 as far as I am aware does not support HID Protocol. I strongly suggest selecting another option.


If that doesn’t work my next step would be to check to see if the COM Port has been set correctly in Device Manger. To do this press the WIN Key and type in Device Manger and hit ENTER. When the Device Manger has opened press TAB once. Now down arrow to “Port (COM & LPT) then Right Arrow. Right click on the COM Port listed in JAWS. It could say something like COM 4. Then press ENTER. Then navigate to “Update driver”, then select the option to "Browse my Computer". On the next screen, are probably a number of options to choose from but the one that works best for me was "USB Serial Device". Once selected click OK to confirm your selection.


If you are still having trouble please email me off list and I’ll endeavour to help you with this issue.





To do this press the WIN Key and type “Device Manager”


From: <> On Behalf Of Cohn, Jonathan via
Sent: Wednesday, 08 September 2021 20:25
Subject: Re: problems jfw loading brailliant



The only suggestion I have tis to  check the firmware version of your Brailliant bi. The  Humanware software used to install drivers also has a button to upgrade the firmware. You do need to be connected via USB.


Best of luck!


On Sep 8, 2021, at 04:44, Michelle's Home Emails <m1stevens@...> wrote:


Hello, Michelle Stevens here, I am posting this on behalf of our Coordinator at Deafblind Victoria. 



I work with Deafblind Victoria, a community group run by and for Deafblind people in Victoria Australia.


I set up a Bralliant BI 32 braille display on a Windows 10 machine running JAWS 2021 Professional,   for use by multiple users with different logins. Each user is deafblind and so relies on the braille display output from JAWS.

JAWS has the Brailliant BI set as the default braille display in each user's instance of JAWS. The connection is via USB and the port set in JAWS is USB. The driver being used is the built-in Windows USB driver. The protocol on the Brailliant BI is set to the HID protocol of OpenBraille.

If I turn the computer on, JAWS communicates with the display at the login prompt and then after the login prompt. The problem comes when I switch users. 

At the login for the new user, JAWS stops talking with the braille display sometimes, or if it does display the login prompt, then after login I get the message "Cannot find braille driver".

The work around is to then remove and reinsert the USB cable and then JAWS finds the display and works. However, when restarting the computer, JAWS may not find the braille display automatically at the login screen, thus making the workaround tricky for deafblind users - they do not know if the login screen has loaded.

I have restored the default settings on the Brailliant BI, set the port again to USB and the protocol to OpenBraille, as advised by HumanWare, to no avail.

Is this a bug with a timing issue of JAWS loading the braille driver or am I missing a step?


Thanks in advance for your help,


Ntennis Davi


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