Moderated Re: Starbucks issue- promotions email

Ken Chernack

For now, in conclusion…

Brian was kind to spend some time and review the Starbucks email.


He found the coding logic and design confusing.

He was unable to recommend a workable solution.


Thus, since he and the Jaws Help folks agreed that I was asking about a difficult problem, I am going back to Starbucks Support to elevate this issue since it affects all Windows screen reader customers.

One month ago, this was not an issue. They had a working process that was easy and did the job.

Why did they break something that was not broke?


Yes, I could read the email on my iPhone and use Voiceover or I could ask my sighted wife to click  on the Join button, but I would prefer to correct the cause of the problem, rather than use a workaround at this time.


Thanks again to Brian and others for your ideas and assistance.

I will keep you posted.




From: <> On Behalf Of Ken Chernack via
Sent: Wednesday, July 28, 2021 4:50 PM
Subject: Re: Starbucks issue- promotions email


Brian, Starbucks sends the user/customer an email that has the ‘join the promo’ link, which is being read by Outlook from Office365 (and BTW I am at the latest version of Jaws).

I never get to the Starbucks website to hear ‘congratulations you have joined the promo’ message.


I would be happy to share the email with you. My email address is






From: <> On Behalf Of Brian Vogel
Sent: Wednesday, July 28, 2021 3:55 PM
Subject: Re: Starbucks issue- promotions email


Is the web page something that can be shared here, or must one log in to get to it?


Brian - Windows 10, 64-Bit, Version 21H1, Build 19043  

It is the function of creative men to perceive the relations between thoughts, or things, or forms of expression that may seem utterly different, and to be able to combine them into some new forms--the power to connect the seemingly unconnected.

    ~ William Plomer

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