toggle quoted messageShow quoted text
Here's a stab. Is your pdf online? To advance an online pdf I've had to use the page number selection in Adobe Reader, a very inefficient way of moving from page to page. Look for a Download button and download it. Then it will work normally according to your settings.
No guarantees, but that's been my experience.
From: email@example.com <firstname.lastname@example.org> On Behalf Of Laura R
Sent: Friday, July 16, 2021 2:30 PM
Subject: Help - I'm at my wit's end. JAWS will not advance to next page in tagged PDF #jaws
I have a 150 page PDF which is tagged and passed the accessibility checker and PDF/UA checkers.
However, when I test it in Adobe Reader on JAWS, JAWS reads to the bottom of the page and stops. Hitting the arrow key just repeats the last word on the page like it's reached the end of the document. CTRL + Page Down does advance you to the next page, but takes you to the last line on the next page which is obviously far from an ideal experience for the end user. Insert + Down Arrow (Say All) only reads current page.
I have tried changing the accessibility and reading settings to (a) read the entire document, (b) large documents read current page and changing size of large document to a minimum of 200 pgs (longer than this pdf), and (c) read single page continuous. None of them worked.
The document is due to my client today and would be good to go if not for this weird issue. In 10 years of pdf remediation, I've never encountered this problem before.
Because I have an NDA, I cannot share the file.