moderated Re: questions about the home annual license

Vicky Collins

Well, grin, looks like I sort of got all three of my original questions answered.

First, as to changing my email address for the Home Annual license, I emailed the info at FS address and asked them if it was possible to change the email address online and explained that that part of the updating of the profile didn't seem to work for me. Although I didn't get back a personal response addressing my difficulty, I did get back an email to my old address advising me of the address change, and I got back an email to the new address with a link to click on to reset my password, something the email said was necessary for me to do to make the email address change.

Second, as to being able to reactivate a computer on the Home Annual license once it has been deactivated, that got answered on Saturday when I found that video of someone demonstrating being able to do that very thing.

And third, as to what would happen with the ElBraille once the license was deactivated, once I deactivated the license on the ElBraille while the ElBraille was turned off, doing so from my iPhone, I then turned the ElBraille back on. And since my internet is via hotspot from my phone and I hadn't yet turned that back on and thus the ElBraille wasn't connected to the internet, I was still showing as having that license active on the ElBraille when I checked the about box for JAWS. However, when I turned on hotspot on my iPhone and the ElBraille got connected, I actually lost speech and had to use the emergency menu on the ElBraille to restart JAWS. And when I did that, you guessed it, I had a demo version, but then I was able to reactivate the license on the ElBraille without a problem.

Fourth, although not really one of my original questions, I did purposely opt to give the Home Annual license a try when that discount for it became available around convention time last year. I also am and was aware of the three activations with each type of license. As to just which of the licenses I will opt to keep, I actually haven't made up my mind yet. As of now, the SMA is cheaper in the long run, but I do like the ease with which one can move their licenses around with the Home Annual.

Anyway, this has been kind of interesting, and paying the extra to learn about the Home Annual license while learning about the ElBraille was by far a lot cheaper than the mistake of buying the Braille Sense Polaris and mostly just letting it sit in the drawer. In fact, that's why I looked for a deal for a used ElBraille rather than purchase a new one, although I do believe I'm going to like the ElBraille much more than the Polaris once I get through the learning curve.

----- Original Message -----
From: Richard Turner <>
To: "" <>
Date: Sunday, June 20, 2021 9:10 am
Subject: Re: questions about the home annual license

I believe things got confused with the side chatter about the home annual license.
She has the SMA on her computer.
She bought a used El Braille and that was on the home annual license.

She thought she couldn't activate the El Braille on her SMA, but when she calls FS, she will find she can.


Software means never having to say you're finished

Web site:

-----Original Message-----
From: <> On Behalf Of Sieghard Weitzel
Sent: Sunday, June 20, 2021 5:46 AM
Subject: Re: questions about the home annual license

Vicky is talking about the annual licence which means the subscription-based licencing. As far as I know you can activate up to 3 computers with one Jaws subscription and only if you want to use it on more than 3 computers would you have to deactivate it from one in order to activate it on another.

-----Original Message-----
From: <> On Behalf Of Richard Turner
Sent: Saturday, June 19, 2021 8:17 AM
Subject: Re: questions about the home annual license

I believe FS has no problem with you having your SMA Jaws on two devices. I know you can have it on your home and work computers, no problem.

But, all your questions will be best answered by FS staff.

Good luck,

Software means never having to say you're finished

Web site:;data=04%7C01%7C%7Cb4c4dd0a511b4386c7e208d933e95392%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C637597899481037848%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C1000&amp;sdata=YQfZaHFMZOSuW2KUe43eX0nUdgpLsG8Injt5%2Be1m3pw%3D&amp;reserved=0

-----Original Message-----
From: <> On Behalf Of Vicky Collins
Sent: Saturday, June 19, 2021 8:03 AM
Subject: questions about the home annual license

Of course I can contact Freedom Scientific, and will likely do so early next week, but I figured I would ask here first just in case.

First, when logging into the portal for the home annual license and then going to the place to update ones profile, for some reason, updating the email address doesn't seem to be available. There's a checkbox to have a reminder sent when it's time to renew the license, but that won't help a lot if the person has changed their email address. So am I missing something here, or is it just not possible to update the email address online?

Second, I just recently purchased a used ElBraille 14 from someone, and I wanted to have that JAWS license separate from my SMA license for my main computer, so I could use them both at the same time if I wanted. That's why my questions now about the home annual license, as I just activated it for the ElBraille. Never mind, grin, that I've had this license for some time now, getting it a discount around convention time last year, and so only have a little over a couple of months on it left. Anyway, best I can tell, one is able to log in to the portal and deactivate and active license, or perhaps I should say an active use of that license. Thus, just out of curiosity, if I were to log into the portal and deactivate the ElBraille from another computer or phone, would the ElBraille automatically go into demo mode on boot up if not connected to the internet, or would the full license still work until I connected to the internet? Also, if I were to deactivate the license on the ElBraille, I'm assuming I could reactivate it again if still during the term of the license?

My activation questions are more of a curiosity thing, especially since being used to notetakers and not using a braille display to work the computer, it took me forever to figure out how to write the at sign on the ElBraille so I could get logged into the portal to activate the thing, so I plan to leave it activated. It's going to be quite a learning curve going from the U2 Mini and occasional use of the Polaris to the ElBraille, but I'm looking forward to it.

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