moderated Re: confirmation button won't work
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Hi, Debby. Use the X key to see if there is a check box on the page. This is how you can tell if there is a captcha. If there is one, usually it will say,
I'm not a robot, check box not checked. If you are using Chrome, and are signed into Google, it will allow you to verify that you are not a robot after you check the check box.
From: email@example.com [mailto:firstname.lastname@example.org] On Behalf Of Debby Hill
Sent: Monday, June 14, 2021 10:02 AM
Subject: Re: confirmation button won't work
This thread reminds me of the problem I have been having doing a change of address on the USPS site—that’s the US Postal Service. I get all the way down the page filling in the basic information, and then you are supposed to press a “next” button. Well, I have tried all of the options people have given here, but nothing works to activate that button. I have reported it to USPS, and of course they said that they will route the problem to the appropriate department. Their suggestion was that I have my mail carrier bring me a paper form or get one at the post office. Of course that’s ironic because that is what I was trying to avoid. There is a chance that there might be a CAPTCHA on the page, but if it is there, it is well hidden. I will probably have AIRA do it, but if anyone has a solution, I would like to hear it.
I thought that maybe I was making an error on the page, but I have tried it so many time that I can’t imagine that is the issue. I have tried it with NVDA and the USSSSSSSSSSSSSSSSP app on my iPhone, and no go.
Take care and stay Safe!
From: email@example.com <firstname.lastname@example.org> On Behalf Of Jim Fettgather
I have gotten confirmation buttons to work by turning off virtual mode, Insert+Z, and then navigating to the confirmation button with the tab key and hitting enter on it, again, with virtual mode turned off.
That’s for sure, extremely frustrating for sure. I confess I don’t know how to find the touch cursor, what keystroke is it? Judy & Libby
If these methods don’t work, try turning on the JAWS cursor, locating the button with that cursor, then pressing Jaws key+the PC key. This used to work often, but less so lately.
Then if that fails, try the touch cursor, shift-PC key and locating the button in case pressing enter works.
It crosses my mind that turning off JAWS and going with Narrator might be an option, but I’ve never tried it.
Little is more frustrating than going through an entire form, only for the last button not to work with a screenreader.
Have you tried using a different browser to see if the results are the same? Also, after pressing spacebar or enter on the confirmation button try pressing, Insert + escape, to refresh / repaint the screen and see if that'll help. I've found that on many websites the chromium browsers are slow to respond to key commands.
Stay safe & take care. Mike.
----- Original Message -----
Sent: Sunday, June 13, 2021 11:36 AM
Subject: confirmation button won't work
Hi, all, I am on a website trying to set up a date and time for a phone interview. I was able to choose the date, and then it gave a list of times available for that date. There is a definite button for each date to choose, but when I enter on the one I want it doesn’t confirm it. I’ve tried actually selecting it and pressing enter and a few other things but nothing works. Any help is appreciated in advance. Using win 10, jaws 2019. Judy & Libby