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When I tried the other day I used Edge, just now I went to Northwest.bank using Google Chrome, after clicking on the Login link (it is not a button, it's a link) and then using "e" to find any edit fields I immediately landed in the Login
Id field and a tab from there brought me to the password field.
Note that unlike on some other websites where after you click on Login or similar focus is not automatically put in the Login Id box, you have to jump to it with the "e" or "f" quick nav key. But the experience for me using Jaws 2021 was
identical with Edge or Chrome.
firstname.lastname@example.org <email@example.com> On Behalf Of
Udo Egner-Walter via groups.io
Monday, May 31, 2021 12:21 AM
Re: Accessing Northwest Bank with JAWS
Very interesting that it worked for you. I would like to know the reason too.
Maybe it's the chrome browser, but this is only a guess. In the Germain JAWS mailing list someone wrote a mail telling us he had difficulties with chrome and edit boxes. JAWS don't detect them but Firefox and Edge do. Because modern Edge
uses the same browser engine as Chrome I suspect it could be a Chrome problem. Perhaps you can test the web site again with other browser to prove or disprove this statement.
I am really curious what didn't work or if the website Udo had provided is not the correct one since it worked perfectly fine to bring up the login and password fields.
Which browser do you use?
The northwest.bank site did not work for us with the latest version of JAWS 2021. A customer service rep gave us a different link to use which did allow us to enter the login information.
I just went to the site using Jaws 2021 and everything works as it should, of course I can't log in, but after I activate the login link the Login Id and Password fields as well as the submit button and links relating to resetting password,
enrolling for the first time and unlocking a forgotten Login Id are all there. Here is Jaws speech history:
Link‑ LOG IN
heading level 2‑ ONLINE BANKING LOGIN
password edit‑ Submit Button‑
Link‑ Forgot Password? Link‑ Enroll Now
Link‑ Unlock/Forgot Login ID?
I had a quick look at this page on my Mac with VoiceOver because I can't test this with JAWS yet. To make it short: there's a button "LOG IN". By pressing this button a windows appears with two edit fields in which you can write your ID
and password. I tried to focus the edits but they weren't listet by listing all controls in this site. So if you use JAWS, press the button to show the popup menu with the edit fields and using f key to select a form filed, if you do this with JAWS and can't
access this edit fields I assume the controls are not listet properly in this site and I would contact the web site owners to inform them about this.
Is anyone using JAWS to access Northwest Bank? When attempting to log in, there is something that says “login button”, but it does nothing when pressed, and there is no place to enter a user id or password.