moderated Re: trouble checking in for a doctor's appointment

Van Lant, Robin


Do you have a smart phone? Sometimes I find that a website that won’t work with JAWS will work well enough when on a phone. The opposite can be true, too.  As also noted, if you have a phone you can download the AIRA app  or Bee My Eyes and get visual help.  I do this a lot when dealing with challenging websites.  I prefer AIRA for these tasks, since I feel better with their training and the tools they have to enlanrge the image from my phone camera. Yes, you can download Team Viewer to let the AIRA assistant actually connect to your PC and do the clidks for you, but I find that just holding the phone up for them to see and letting them guide my mouse pointer is faster for a quick task like  you are describing.  You can have 5 minutes of free help from AIRA every few hours, which would likely be enough in this case.  There is also a way to get free help via a JAWS promotion with AIRA, but the Call AIRA for Free button is so quick that I use that first.


Finally, this is a case where I would just waltz into the doctors office and tell them I was unable to use their site because it was not accessible for blind people.  Done that plenty of times in various places.



From: <> On Behalf Of Shirley Tracy
Sent: Friday, May 21, 2021 11:29 AM
Subject: trouble checking in for a doctor's appointment


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Hi all,


I’m seeing a new doctor, and the office insists I check in before my appointment. I have tried answering all the questions in the check-in page, but when I got to the question for me to verify my street address, I don’t see how to select the correct one—as there is no instruction. I tried simply selecting the same as I would something I wanted to copy, but it doesn’t seem to work. And when I click the button to confirm, I get the message that I have not selected my address. Help!


What do I do?


And yes, I know I’m not good with technology—but at least I’m trying—and I did try to find written information.


Thanks for your help.



Shirley Tracy

KeyCorp Public

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