She is receiving gmail on her phone, just not on the computer. Are there filters that could be holding the new mail?
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At 02:27 PM 5/14/2021, you wrote:
You could send something to the address and then check the web interface.
----- Original Message -----
From: <mailto:firstname.lastname@example.org>Brian Vogel
Sent: Friday, May 14, 2021 2:11 PM
Subject: Re: Get new mail in gmail?
If the web interface is showing nothing since 4/17, then there's nothing since 4/17, and definitely nothing an e-mail client could pick up for download.
If the owner is virtually certain that this simply cannot be (and I have to believe it cannot be under any typical circumstances), then contacting Google tech support is the only option I can suggest. And if they're blind, go the disability route, as it's easier to get a human being:
<https://www.google.com/accessibility/get-in-touch/>Google Accessibility Get In Touch Page
<https://support.google.com/accessibility/answer/7641084?visit_id=637220373530564687-4114290317&rd=1#disability-support>Contact the Google Disability Support Team
Brian - Windows 10 Pro, 64-Bit, Version 20H2, Build 19042
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