moderated Re: getting rid of deleted message


Bill White
 

Hello again, Ms. Kirtley. I don't use Windows Mail. I use Outlook. Have you tried selecting all the messages, then use SHIFT plus DELETE, instead of just using DELETE? Often SHIFT plus DELETE is a permanent delete, and will sometimes work when DELETE alone won't work. Also, try using the context menu (Applications key, or SHIFT plus F10) and arrow down to see if there is a delete option when all messages are selected.

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of E.M. Kirtley
Sent: Friday, May 14, 2021 12:03 PM
To: main@jfw.groups.io
Subject: Re: getting rid of deleted message

 

I am using Windows Mail, on a Windows ten laptop with JAWS 21. 

 

Ms. Kirtley

 

 

 

From: Bill White
Sent: Friday, May 14, 2021 11:58 AM
To: main@jfw.groups.io
Subject: Re: getting rid of deleted message

 

Hello, Ms. Kirtley. Which mail client are you using to get your email? Or are you using a web browser to read your email through gmail on the web? This will make a difference when trying to tell you how to delete the messages.

 

Bill White

 

billwhite92701@...

 

From: main@jfw.groups.io [mailto:main@jfw.groups.io] On Behalf Of E.M. Kirtley
Sent: Friday, May 14, 2021 11:45 AM
To: jfw@groups.io
Subject: getting rid of deleted message

 

I have thousands of deleted messages in my trash folder.  When I select all and hit delete or shift delete, they don’t go away.  Can anyone help?

 

Ms. Kirtley

 

 

 

 

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