It would help to know the exact model of Acer being discussed. There are so many (as there are for any maker) and what's available is directly dependent on the model itself.
The support pages at Acer.com appear to have come back online again.
Brian - Windows 10 Pro, 64-Bit, Version 20H2, Build 19042
It is better to be hated for what you are than to be loved for what you are not.
~ André Gide