moderated Re: Cannot find my new external hard disk

Gezim Rexha

That setting was turned on, and I rutned it off according to your instructions;however, I still cannot find my hard disk. Any other recommendations?


Thanks in advance,



From: <> On Behalf Of Mike B
Sent: e shtunë, 10 prill 2021 01:26
Subject: Re: Cannot find my new external hard disk


This is an outside shot, but I'm only suggesting this as something to check.


There's a setting that if turned on hides empty drives.


While in File Explorer press, Alt + F, then press the letter, O, to open Change folder and search options.

Control + tab to the View tab / page.

Tab a couple of times to the Advanced setting tree view.

Press the letter, H, 2 times I believe, to land on, Hide empty drives.  If Jaws reports this as, On , press the spacebar to turn it off.

Now tab to, Okay, and press enter to save / close.



Stay safe and take care.  Mike.

----- Original Message -----

Sent: Friday, April 09, 2021 4:02 PM

Subject: Re: Cannot find my new external hard disk


you need to open disk manager. then find your hard drive and see if it needs to have a Drive letter assign to it. but since It's not showing up  it probably needs to be formatted or initialized.

Randy Barnett

On Apr 9, 2021, at 1:43 PM, Gezim Rexha <gezim_rexha@...> wrote:

Hi all,

I just bought a My Passport Ultra hard disk, but I cannot see it I my laptop. I am using the latest JAWS version, if that has any relevance.

I hope this is not too off-topic, and I would appreciate your help.



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