moderated Re: Jaws crashing

Richard Turner

I would never recommend uninstalling a program while it is running.

Close Jaws, and run either Narrator or NVDA and either run a repair by launching the installation file, or uninstall it from the Control panel.

Then, reboot and use Narrator or NVDA to reinstall.


Once the Jaws installation starts, you can exit Narrator or NVDA and let the Jaws runtime program talk you through the rest of the process.






Ralph's Observation:  It is a mistake to allow any mechanical object<>to realize that you are in a hurry.



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From: <> On Behalf Of kevin meyers
Sent: Saturday, March 20, 2021 3:00 PM
Subject: Jaws crashing



I sent out an email last week about Jaws2021 constantly crashing. I called tech support, they tried a few things and then said I need to email tech support. I sent an email and got the reply “call 727-803-8600 as there are to many variables. I sent back an email saying I already talk to live support and they told me to email support. Okay now what? Is it possible to uninstall Jaws while it is running and then reinstall it? Anything else I might want to try? Sounds like tech support doesn’t want to do anything.




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