moderated Re: Working with people at disability help desk


Gerald Levy
 


Not true.  I just called the EBay customer support helpline at 866-540-3229 and got a long winded recorded spiel referring customers back to their web site for help. The pandemic notwithstanding, there is no reason why they can't have service agents work from home like other major companies, including Amazon. And if you email them at support@..., you will simply receive a message thanking you for your feedback and again referring you back to their web site for help, but you will not receive an response to your specific inquiry. The same is true of PayPal.   


     Gerald



On 3/6/2021 4:34 PM, Cristóbal wrote:

Just a correction, eBay does still have telephonic and email support. The wife and I sell on this platform and have had to use it from time to time. Same with Amazon. You may need to jump through an extra hoop or two to get support, but it’s there.

 

From: main@jfw.groups.io <main@jfw.groups.io> On Behalf Of Brian Vogel
Sent: Saturday, March 6, 2021 1:28 PM
To: main@jfw.groups.io
Subject: Re: Working with people at disability help desk

 

On Sat, Mar 6, 2021 at 04:15 PM, Gerald Levy wrote:

And some major companies like EBay and PayPal have done away with custopmer service altogether and no longer offer telephone or email support of any kind,which is especially problematic for blind customers.

-
You can cut out the "blind" and, possibly, the "especially," and your observation still holds true.

There's really not much worse, from a customer perspective, than having abolutely no viable channel to communicate with a company when issues arise.
 
--

Brian - Windows 10 Pro, 64-Bit, Version 20H2, Build 19042  

One does not discover new lands without consenting to lose sight of the shore for a very long time.

           ~ André Gide

Join main@jfw.groups.io to automatically receive all group messages.