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The bottom line is that
these large companies only care about the ,well, bottom line,
and don't give a bleep about customer service and so farm it out
to offshore boiler rooms who pay their workers coolie wages. I
have heard that in some countries, workers are crammed into
bunkers shoulder to shoulder with total and reckless disregard
for the pandemic. And some major companies like EBay and PayPal
have done away with custopmer service altogether and no longer
offer telephone or email support of any kind,which is especially
problematic for blind customers.
On 3/6/2021 3:24 PM, Brian Vogel wrote:
On Sat, Mar 6, 2021
at 02:52 PM, Joseph Lee wrote:
HOW DARE YOU!
I'm sorry, Joseph, but the complaint is not entirely without
I have nothing against non-US-technical support, but regardless of
what offshore tech support is being used by a company, there needs
to be some very careful vetting with regard to proficiency with
the language of the country being supported. That has been, on
more than one occasion, sadly lacking. And that is a problem,
whether you care for anyone to express it or not. And there's
nothing anti-anything about noting that fact. People put in a
position to do a given job should be able to do it for the target
audience. Those who can't are often pushed there through no fault
of their own, but that doesn't matter one whit to the person on
the other end of the phone.
There is a reason that some companies are now using, in my case,
"US Based Support," as a selling point. And it's precisely
because of the issues I've identified above, and that may have
been inelegantly expressed earlier by Mich.
I don't think it's necessarily xenophobic, as much as pure
frustration, at the root of these sorts of complaints. I also
imagine they occur in any country you can name where offshore
technical support is in wide use. I've had plenty of calls with
T-Mobile support where the person assisting me was perfectly
lovely and polite, but where it was clear they did not understand
clearly what I as asking and I did not understand clearly what
they were saying. I'm not being xenophobic (as I have no idea of
exactly where these individuals are operating from, and I have no
problem with immigrants, period) but I am frustrated when that
occurs. And that's the fault of the company, not the tech.
Brian - Windows
10 Pro, 64-Bit, Version 20H2, Build 19042
One does not discover
new lands without consenting to lose sight of the shore for
a very long time.