moderated Re: Need Microsoft Disability phone number!
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I hear your frustration however the truth is that , as a blind person, I will always need assistance in one form or another. I don’t think most tech supports thinks blind people are dumb . They are just trying to get another set of eyes on the scene.
Our world has taught us that needing help is a weakness when in actuality it is a form of strength. Strength in that it shows humility. Believe me this is a lesson in process for me.
From: firstname.lastname@example.org <email@example.com> On Behalf Of Leedy Diane Bomar
Sent: Saturday, March 6, 2021 12:00 AM
Subject: Re: Need Microsoft Disability phone number!
There are many reasons why this is the most imaginable offensive question.
It is asked by almost every help desk to which I have spoken.
Sometimes, it is said as: "is there someone there that can help?"
Which means "someone with sight" which implies that a blind person is not a ":"someone". Also, if I had this invisible friend, caretaker, babysitter, etc. wouldn't I have already thought to ask for their help? Why do sighted people assume that, we as people who cannot see, have a sighted person at our beckon call. Who pays for this helper?
Most of the time it is the fault of the company that a sighted assistant may be needed because their developers did not consider the needs of non-visual access. I believe in making this their problem, not mine! How will they ever learn that it is not a blindness issue, but a product development/design issue, if they always have a "sighted person" to solve the problem. That is NOT independence or encouraging full inclusion through accessibility.
I am always snarky in my response to this question, try to be humorous, and explain why it is the most insulting offensive question ever! I often tell them that my guide dog can see the screen, but she cannot speak. I am sick and tired of the assumption, especially at help desks, and particularly at accessibility help desks for the person I am calling for assistance wants/expects me to have a sighted person readily available!
The problem is the lack of accessibility, not the fact that I cannot see the screen. There are so many options in design that light dependence no longer needs to be the only way to access information. I am not less of a person, less worthy of respect or assistance, because my eyes don't work. It is the developer's job to include non-visual access in their products, and I believe that we all need to let them know that.
Many times I may have a blind friend visiting, and the tech help desk person hears the person say something, and immediately asks if that person can get on the phone. I explain that this other person is also totally blind, and immediately they are discounted as that "someone who can help." This question, by far, is the most insulting offensive question, and the most often asked.Why that question is offensive!
On Fri, Mar 5, 2021 at 02:30 PM, Marianne Denning wrote:
Brian - Windows 10 Pro, 64-Bit, Version 20H2, Build 19042
One does not discover new lands without consenting to lose sight of the shore for a very long time.
~ André Gide